StoneVegas Casino Reviews 

Transaction history loaded dates but no amounts. What annoyed me was that my banking app showed payment while the site stayed unchanged. I was late for the train and did not need another restart. That is exactly the sort of basic detail that should be clear.

so heres the bit that annoyed me. verified back in february, took about a day, no bother. cashed out twice since, both fine. then a £260 cashout goes to review and they want a bank statement covering 3 months plus a selfie holding the passport. sent both on the tuesday. wednesday they come back saying the statement has to show my address and the one my bank generates doesnt. so now im chasing my own bank for a document for a casino… day 9, still not paid, and nobody has said what changed.

second time this month a game has closed on me mid round. eye of horus, free spins running, three left, screen went white and back to the lobby

balance was right afterwards, ill give them that, but the spins were gone and the history just shows the round as complete. chat said the result is worked out on their side so nothing was lost. maybe. i still didnt get to see it. happened again on the wednesday on a different slot while the oven was on for dinner, same thing, white screen, lobby

daniel said my documents were approved...
Then there was no timeline showing anyone had opened the file. the unclear status was the actual problem. I noticed it because I checked both desktop and mobile

The cashier accepted a £23 cashout after my second coffee

The issue was that the amount returned to balance without an email

support saw the screenshot and still copied the FAQ

It was a small issue until the account pages kept disagreeing

Two phones, same problem, so it is not just my handset. The casino app opens fine, the lobby loads, and then any live table shows the dealer for about ten seconds before the stream stops and the round carries on without the picture. Slots are fine. Tried it on the home wifi and on 4G outside the shop, same both ways. The one thing that helps is closing the app fully and reopening, which takes long enough that you miss the start of the next round anyway. Reported it in June and again in July.

I logged the errors for a week. Four sessions ended with the game closing itself, always between 9 and 11 in the evening, always on the same slot. Sent the times to chat and was told to clear my cache.

the lobby filter contradicted the front page...

After that, favourites emptied itself after logout.

a ten-minute break became lobby troubleshooting.

The whole thing felt more confusing than it needed to be.

Cashback showed on the account banner last Tuesday. What annoyed me was that the bonus wallet displayed x45 after the banner showed x20. the small print mattered only after the click. That tiny mismatch made the whole account harder to trust.

The lobby filter contradicted the front page. After that, round history appeared much later than the balance change. do not show a game like it is playable if it is not. I checked again later and the wording still had not changed.

why does a cashback promo take 5 working days to land when the deposit that earned it took 4 seconds. asked on the wednesday, told friday, chased friday, told the following tuesday, and the £12 turned up on the thursday.

I saved Live Roulette to favourites twice. What annoyed me was that open seats became full only after loading.
a ten-minute break became lobby troubleshooting. It was a small issue until the account pages kept disagreeing AGAIN.

I used the promo on Gates of Olympus because it was listed. Then the bonus wallet displayed x45 after the banner showed x20. the small print mattered only after the click. Support had the account reference in front of them AGAIN