Rory Maclean was excellent - despite the 'serious risk of wildfire' alert that kicked the evening off! His book has had great reviews, but his own description of his experiences in the years after his... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I wanted a hardback copy of Nelson by Dominic Sandbrook for my grandson to add to his collection of other hardback books in the series . The book arrived promptly , carefully packaged , wrapped in s... See more
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A Perfect Parcel My books arrived speedily and were beautifully wrapped in decorated wrapping paper, which made opening my parcel a real joy. Browsing in a bookshop is a real treat but having a parc... See more
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Great advice given in the store which enabled me to purchase a book for my Granddaughter and have it delivered directly to her. I was able to order, pay and add a personal message all very simply o... See more
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Company details
Written by the company
At Winstone’s we are unashamedly passionate about books and reading, we are stuffed to the gills with books stocking over 6,000 titles. If you can’t find the book you're looking for then we can order any British book in print - most titles are delivered to store within 24 hours.
Contact info
8 Cheap Street, DT9 3PX, Sherborne, United Kingdom
- 01935 816128
- winstonebooks.co.uk
4.9
Excellent
279 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
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Tickets never arrived!!
May 6, 2025
Reply from Winstone's Books
Good morning Mr Pond. We don't ship tickets , your name goes onto the guest list and we send a confirmation email of your purchase. I appologise for the confusion and we will make this much clearer on the website for future purchases. We hope to welcome you back soon.
Brilliant customer service
Brilliant customer service, the book was nicely (and environmentally friendly) packed. Happy support independent bookshops.
May 9, 2025
Excellent service.
Great company. All well thanks. Well packed. Love your wrapping paper!
April 22, 2025
Reply from Winstone's Books
Glad you were happy with your order, see you next time!
Recommended 👍
April 22, 2025
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Very well presented
Delivered very promptly. I only ordered a county map book but even this was gift wrapped. Other packaging was very good.
March 20, 2025
Reply from Winstone's Books
Glad you were happy with your order and thanks for taking the time to write such a positive review!
Excellent customer service
Excellent customer service. So helpful and went above and beyond by delivering a gift card to my friend as I live many miles away. A great shop with excellent customer service- I wished I lived closer so I could pop in for a browse xx
February 25, 2025
Reply from Winstone's Books
So glad we could help and thanks for taking athe tiome to post such a lovely review!
Excellent condition and swift delivery.
February 11, 2025
Reply from Winstone's Books
Glad you were happy with your order and thanks for taking the time to post a review!
The Ravenous book subscription was a…
The Ravenous book subscription was a gift which was very much appreciated. It will be exciting to see which titles arrive!
January 31, 2025
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Well packaged and super buy. Good experience. …
Well packaged and super buy although on your website it did say it was a paperback and I had specifically looked for this. However it is a great book!
January 30, 2025
Reply from Winstone's Books
Hi Jennifer. Thanks for shopping with us and thanks for taking the time to leave a review. Apologies for the hardback/ paperback issue. I don't think that's ever been available in paperback so not sure where that rogue piece of information came from. Thanks for pointing it out, I've ammended the website for future purchasers!
Excellent!
Winstone’s service and delivery were excellent. I will certainly buy from them in the future.
January 25, 2025
Reply from Winstone's Books
Many thanks for your support Terasa, best wishes Wayne
Excellent Customer Service
Preordered a book with them and when the book arrived it was so beautifully packaged it was a great experience to open it! Ran into a small problem with my order but their customer service was outstanding and was sorted so fast! Would absolutely recommend and I will definitely order with them again!!
January 25, 2025
Unprompted review
Reply from Winstone's Books
Apologies for the hiccup and thank you for taking the time to write such a lovely review!
Great experience
Great experience nice quick delivery well packaged, book even nicely wrapped, excellent service, couldn't be happier
January 9, 2025
Reply from Winstone's Books
Thanks for ordering with us and for taking the time to write such a lovly review!
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Reply from Winstone's Books
Thanks for ordering with us and for taking the time to write such a lovly review!
Great personal service
Buying a 'Ravenous Subscription' for our daughter's birthday, the team were really helpful setting this up & even delivered the paperwork locally on her birthday!
January 4, 2025
Reply from Winstone's Books
Thank you Mr Roberts, we hope your daughter loved the gift. Best wishes Tina
Great books by the Sea
The Staff are all helpful, cheerful and polite. It’s a wonderful shop that is always a delight to visit.
December 30, 2024
Reply from Winstone's Books
Really pleased you enjoy shopping with us and thanks for taking the time to post such a lovely review!
Community connection
It’s always pleasing to know that Winstone’s maintain a wonderful sense of connection with their community and are always ready to help
December 19, 2024
Reply from Winstone's Books
Morning David, glad to help and thanks for taking the time to post such a lovely review!
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Phenomenal service
Phenomenal service. Winstone’s staff went out of their way to get a Christmas gift to my goddaughter on time - by hand delivering it! Reinforced to me the value of supporting independent retailers. Thank you!
December 17, 2024
Reply from Winstone's Books
Glad you were happy with the service and thanks for taking the time to post such a lovely review!
Excellent personal service
It was wonderful to have a kind human being at the end of a phone when I had a query - someone who knew exactly what was going on at a busy time of the year and was able to efficiently put my mind at rest. Excellent personal service - would thoroughly recommend.
December 18, 2024
Reply from Winstone's Books
Glad we were able to help and thanks for taking the time to post such a lovely review!
Easy to order from comprehensive website
Ordered two of the puzzles from the outstanding range at Winstones in Sherborne from my home in New Zealand, really easy website to follow and both families received their gifts promptly for Christmas. Thank you
December 8, 2024
Reply from Winstone's Books
Thank you Geraldine for your supportive review, I am glad your family got their puzzles, Merry Christmas to you and best wishes Wayne
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