Wisdom Wellbeing ANZ Reviews 48

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, proactive approach, and professional demeanor, often highlighting specific individuals who went above and beyond. The service provided is frequently described as excellent, with many people appreciating the efficiency and ease of the overall process, from initial contact to the support received. Reviewers also commend the exceptional customer service, noting fast turnaround times and clear explanations. However, some people were dissatisfied with certain aspects of the service, mentioning issues with counsellor allocation to different countries or being unable to access specific types of counselling due to policy limitations. A few other people also felt that the initial intake process was confusing or different from what they had experienced with similar providers.

What people talk about most

Staff

Customers consistently report positive experiences with staff. Reviewers frequently praise the politeness,... See more

Service

People report positive experiences with service. Many customers highly recommend the service, finding it... See more

Customer service

Users describe positive interactions with customer service, highlighting the politeness and helpfulness of... See more

User experience

Clients share positive opinions on user experience. Many found the process easy and stress-free, with some... See more

Based on these reviews

Rated 5 out of 5 stars

Our business had been trying to connect with Wisdom Wellbeing for some time, and we were finally put in touch with Ben Blair, who went above and beyond to resolve everything and get us set up. If we’d... See more

Company replied

Rated 5 out of 5 stars

From first contact all the way through, Casey has been helpful. From a salesperson point of view, he has been attentive, followed through and checked up professionally. Good presentation skills and ha... See more

Company replied

Rated 5 out of 5 stars

Explained things succinctly with enough detail so we could understand the process and what is involved in the program. Very graciously still went through whole presentation even though we already ha... See more

Company replied

Rated 5 out of 5 stars

WW went out of their way to touch base on several occasions despite my unavailability. When I finally called, they made the time to speak to me then and there about my organisation's needs. Casey P an... See more

Company replied


Company details

  1. Mental Health Service

Written by the company

Wisdom Wellbeing is bringing our award-winning employee assistance program to Australia and New Zealand, giving caring and compassionate support to organisations and their employees. Our EAP is a suite of wellbeing services, offering your employees a way through physical and mental health issues or financial difficulties. Globally, over 80,000 organisations across the public, private and non-profit sectors value our EAP, supporting over 12 million lives. We help you create a happier, healthier workforce, which in turn brings productivity and performance benefits to companies.


Contact info

4.8

Excellent

TrustScore 5 out of 5

48 reviews

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Rated 5 out of 5 stars

Open and honest

I felt really supported and my counsellor made it easy to open up. I received strategies and things to proactively work on before our next season.

April 14, 2026
Unprompted review
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Rated 5 out of 5 stars

From the first phone call till I met…

From the first phone call till I met with my counsellor, every one was so polite and helpful.
My councillor, was great knew how to talk to me and what to talk about and when to ask the right questions, to get most out of me.
I’m so glad you matched me with the right councillor.

Cheers
Brett

February 23, 2026
Unprompted review
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Reply from Wisdom Wellbeing ANZ

Thank you for leaving this review Brett, we are delighted to receive this feedback about our team!

Rated 5 out of 5 stars

My counsellor was a blessing

My counsellor was a blessing! He helped me look at things differently and in a more positive way.
He taught me techniques to handle my stress and to allow me to see myself in a positive light.
This Service is amazing and I highly recommend them.

March 11, 2026
Unprompted review
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Reply from Wisdom Wellbeing ANZ

This is wonderful to hear Corrina, thank you for taking the time to leave a review

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Rated 5 out of 5 stars

Highly recommend

Highly recommend the service from Wisdom Wellbeing. When I was unable to access the support from management I was able to debrief and receive genuine counsel with life long insights, tools and strategies that will support me in my work and personal life. Thank you to Jackie (Sydney) who I found to be incredibly supportive, professional, knowledgeable and understanding.

March 3, 2026
Unprompted review
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Reply from Wisdom Wellbeing ANZ

Thank you Kiri! We will be delighted to pass this wonderful feedback onto Jackie.

Rated 5 out of 5 stars

Wisdom Wellbeing

Sajidah did our induction and introduced it our management team. It was efficient and well presented.

January 29, 2026
Unprompted review
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Reply from Wisdom Wellbeing ANZ

Thank you sharing this with us! We will pass on your feedback to our wonderful Sajidah

Rated 5 out of 5 stars

I was the person who organised signing…

I was the person who organised signing up with Wisdom Wellbeing, I have been very happy with the process with Oscar and the after sales support from both Oscar and Sajidah.

January 21, 2026
Unprompted review
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Reply from Wisdom Wellbeing ANZ

Hi Kirsty, we are so glad to hear this feedback! We will pass your compliments onto Oscar and Sajidah. Please feel free to reach out to our team anytime for assistance - we're happy to help!

Rated 5 out of 5 stars

Sajidah was lovely to deal with and…

Sajidah was lovely to deal with and very informative. I look forward to establishing the Wisdom Well-being resources within my business 😊

January 21, 2026
Unprompted review
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Reply from Wisdom Wellbeing ANZ

Thank you for your feedback! Sajidah and the team are always happy to help 😊

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Rated 5 out of 5 stars

Just had 6 sessions through Wisdom…

Just had 6 sessions through Wisdom Wellbeing and I can honestly say I was abit sceptical about doing online counselling sessions but to my surprise it felt just like it would if it was in-person. My counsellor Mansi was able to provide alot of different exercises to help me through my difficulties and she really listened and communicated with my needs. Highly recommend to everyone to seek counselling. If you are someone short on time and don't think online counselling will help, trust me it is just as good as if you were in a room, in-person by going through Wisdom Wellbeing

December 24, 2025
Unprompted review
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Reply from Wisdom Wellbeing ANZ

Thank you Ephraim! this is wonderful feedback and we will be delighted to pass it on to Mansi.

Rated 4 out of 5 stars

My Wisdom Wellbeing experience

My experience with my wisdom wellbeing my Counsellor Kimberley was amazing and I only wish I could have had more sessions than 6 sessions with her, she was so easy to talk too. My initial intake was a little confusing as the approach was a bit different to what I had experienced with EAP providers before. Very disappointed I was not able to access much needed couples counselling half way through due to a silly policy but overall my experience was a majority positive one.

December 17, 2025
Unprompted review
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Reply from Wisdom Wellbeing ANZ

Thank you for taking the time to leave us a review, we are delighted that our counsellor provided excellent support. As an organization, our priority is always the wellbeing of our clients, and we tailor our service to what is most clinically appropriate for the individual. Please do not hesitate to reach out to us at customer.solutions@wisdomwellbeing.au if we can be of any further assistance!

Rated 5 out of 5 stars

Casey is awesome

Casey is awesome to talk to and very patient - highly recommend.

December 12, 2025
Unprompted review
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Reply from Wisdom Wellbeing ANZ

Thank you for taking the time to leave this review for our fantastic consultant Casey!

Rated 5 out of 5 stars

There for the right reasons

WW went out of their way to touch base on several occasions despite my unavailability. When I finally called, they made the time to speak to me then and there about my organisation's needs. Casey P answered all my questions and gave me the confidence that they understand and can work with our priorities. I felt they are doing what they do for the right reasons.

December 11, 2025
Unprompted review
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Reply from Wisdom Wellbeing ANZ

Thank you for sharing your feedback! It is fantastic to hear you were provided informative and thorough support by Casey, we'll be sure to pass this feedback on to him.

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Rated 5 out of 5 stars

First Time Calling Wisbom Wellbeing

First time calling and Casey Prebble was the officer I spoke to, the service was great nothing was an issue, and he was very knowledgeable and understanding with the situation we had to discuss

December 10, 2025
Unprompted review
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Reply from Wisdom Wellbeing ANZ

We are delighted to hear you had a wonderful experience!

Rated 5 out of 5 stars

Excellent Customer Service

The customer service we have received has been great, turn-a-round time has been very fast and extremely professional. Our first contact was with Cuba G, he not only went through the presentation thoroughly but provided excellent information and explained the process in-depth. I then received a welcome phone call from Sajidah K who was delightful and very helpful. Very happy with Wisdom Wellbeing.

December 11, 2025
Unprompted review
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Reply from Wisdom Wellbeing ANZ

Thank you for this review! We are very proud of the team here at Wisdom Wellbeing, and delighted to hear you received great service each time you reached out to us! Please do not hesitate to reach out to us at customer.solutions@wisdomwellbeing.au or on 1800 293 007 if you require any further assistance, we're always eager to support!

Rated 5 out of 5 stars

Really great process throughout

Really great process throughout. Casey was really helpful and answered all the questions as well as others that I hadn't thought to ask.

December 10, 2025
Unprompted review
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Reply from Wisdom Wellbeing ANZ

Thank you for sharing your thoughts Paul! It is fantastic to hear you were provided informative and thorough support by Casey, we'll be sure to pass this feedback on to him.

Rated 5 out of 5 stars

Great Experience

Although at the time I was simply looking for a standard package of information and quote, I was glad that Wisdom Wellbeing insisted on a one-to-one initial discussion to understand our needs and be able to fully explain their services and model. Casey was friendly and relatable and did a fantastic job of clearly explaining the service we would get, the pricing model and answering all of my questions. The follow up was done well and not pushy. Really looking forward to working with Wisdom Wellbeing as EAP for our workforce.

December 9, 2025
Unprompted review
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Reply from Wisdom Wellbeing ANZ

Thank you for leaving this fantastic review! We look forward to providing support to your staff and are eager to provide quality service each step of the way

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Rated 5 out of 5 stars

Helped me to open up more than I…

Helped me to open up more than I usually do.
Amazing. Thank you

December 9, 2025
Unprompted review
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Reply from Wisdom Wellbeing ANZ

This is wonderful to hear Mark, thank you for taking the time to leave a review

Rated 5 out of 5 stars

I was and am very happy with the person…

I was and am very happy with the person who speaks with me about my problem and was able to help me through it over 6 sessions would be happy to recommend this company.

December 5, 2025
Unprompted review
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Reply from Wisdom Wellbeing ANZ

Thank you for sharing your feedback, we are glad to hear you were happy with the support provided by our counsellor!

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