Wiseguy Original Reviews 

554
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 93 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality and craftsmanship, highlighting the comfort and stylish design. Many note how well-made and durable the items are for daily wear, appreciating the variety of styles and options available. The customer service is frequently described as prompt and helpful, with issues being resolved efficiently, contributing to a positive overall experience. However, some customers also noted concerns regarding delivery times, with some experiencing lost shipments or delays, and a few mentioned orders not arriving at all or shipping restrictions. Conversely, a small portion of people felt that certain hardware components, like clips or fasteners, were not always up to the same high standard, occasionally breaking or showing damage. There were also isolated comments about material quality, such as thinness or issues with sizing.

What people talk about most

Product

Users describe positive interactions with product, consistently praising its high quality, craftsmanship, and... See more

Quality

Reviewers mention positive feedback about quality, with many describing products as high-quality,... See more

Order

People report ambiguous experiences with order, with some finding the ordering and delivery process smooth... See more

Service

Clients share positive opinions on service, with many reviewers highlighting the quality and responsiveness... See more

Delivery service

Customers had ambiguous experiences with delivery service, with some reviewers praising reliable and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Love my Wiseguy Duck suspenders!! I am normally a belt guy but these not only hold up my pants much more comfortably but look very stylish too. You can feel they are made with great attention to th... See more

Company replied

Rated 5 out of 5 stars

The suspenders are fantastic (I got the Crazy Horse Black Wide). High quality and beautiful. What really set the bar was their customer service. We had an issue with the initial shipment being lost, a... See more

Company replied

Rated 5 out of 5 stars

Best quality ever. Always a pleasure to wear these comfortable and luxurious hand made suspenders. Beautifull colours too that match all your clothing. As they say. They never let you down. Thanks... See more

Company replied

Rated 5 out of 5 stars

After a couple months of measuring and trying custom fit suspenders, I finally achieved my goal and got the perfect fit . Wiseguys went over and beyond to make sure I got exactly what I wanted after s... See more

Company replied


Company details

  1. Fashion Accessories Store

About Wiseguy Original

Written by the company

At Wiseguy Original we build fashionable suspenders for discerning individuals not only to hold up pants but to look and feel your best too.

Never let you down.


Shop our suspenders:

Leather Leather Flex Elastic

Our story

Written by the company

The Wiseguy motto
Wiseguy Original Suspenders are hand crafted in a variety of materials and styles. Never let you down is our motto and this is what we stand for.
The best materials
We work with only the best quality materials varying from full nubuck leather braces to canvas, European elastic webbing and combinations of materials. Not only do we use new materials but we regularly create bespoke, up-cycled suspenders from vintage US Army/Navy canvas materials.
The founding
Founded by Marc Spits at the young age of 80, Wiseguy continues operating as a family business by son Mike, granddaughter Merijne and the Van der Stok family including our dedicated team.
Customize your own suspenders
Not only do we build exclusive series products but we gladly customize so do check with us if you we can create your custom, bespoke suspenders.
Suspenders 101 & inspiration
If you want to know more about suspenders in general, we offer some blog posts on our website. Do you just want to be inspired by how other people wear braces? We offer a huge inspiration source through our Instagram page.
Importance of reviews
Trustpilot is important for us as we greatly appreciate feedback from our customers to become even better at what we do! Of course, we love positive feedback on our collection!

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

554 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 81% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.6

All reviews

(554)

114 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Trousers fixed and spare parts on hand

My husband is 94 and all his trousers are set up for button-on suspenders, of which he currently has three pairs. The leather button end of one set of suspenders broke, so we searched on-line for a replacement.
Your website was easy to find and you had exactly what we needed to make the repair and have two pieces over. Even though you are several thousand miles away the transaction was simple and our problem is solved at what I consider a reasonable price. Our purchase showed up within a few days. Thank you.

May 28, 2024
Wiseguy Original logo

Reply from Wiseguy Original

Hi Marjorie, thanks for your extensive review! We are super glad to hear we were able to provide a fix for you husband's suspenders! And if you ever need suspenders that will never let you down, you know where to find us! ;)

Best regards, Rueben
Team Wiseguy Original

Rated 1 out of 5 stars

I ordered three sets of suspenders

I ordered three sets of suspenders. Only two arrived. I email customer support and never heard back.

May 28, 2024
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Reply from Wiseguy Original

Dear Jodi,

So sorry to hear that you only received 2 of the 3 Wiseguy Original Suspenders and that we also missed your email concerning this matter.

I checked our shipping documents and they showed we shipped 3 - we somehow made a mistake here.

Let us know which pair was not in the parcel and we’ll get it out to you ASAP.

Kind regards,

Mike | co-owner Wiseguy Original

Rated 3 out of 5 stars

Tacky branding

The giant branding on the back is tacky.
1)If someone is wearing leather suspenders they’re gonna get asked anyway.
2) it’s one step away from a little league jersey with a 2 inch tall phone number for mikes pizza

May 14, 2024
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Reply from Wiseguy Original

Dear Hunter,

Thanks kindly for your review. Always interesting to hear different points of view on design. We take your comments seriously and consider this food for thought. On another note, we can also custom build Wiseguy Original Suspenders for you with a smaller logo or none on the back panel.

Kind regards,

Mike | Wiseguy Original

Rated 5 out of 5 stars

Outstanding

The suspenders arrived on time and looked beautiful. Came with extra buts for wearing either different out fits and replacement clips.

May 8, 2024
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Reply from Wiseguy Original

Thank you Patrick! We're so happy to hear you enjoy your Wiseguys! Those Barista and Crazy Horse Flex suspenders surely look great on you!

Best regards, Rueben
Team Wiseguy Original

Rated 5 out of 5 stars

Very happy.

The design is great and the product is well made.

May 3, 2024
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Reply from Wiseguy Original

Thank you David! We hope you'll enjoy wearing your Billy the Kid Wiseguys! We are sure you wear them well!

Best regards, Rueben
Team Wiseguy Original

Rated 5 out of 5 stars

Quality and Service

Web page describes product perfectly. I have the leather back strap model. It’s very well made. However, I wish the leather was a bit thinner and the sizing buckle smaller. This may not be an issue over time but new, it sometimes makes it uncomfortable sitting back in a chair. The elastic back strap may be a better fit for me.

April 30, 2024
Wiseguy Original logo

Reply from Wiseguy Original

Hi Frank, thanks for your detailed review. We appreciate your feedback and hear you!

Best regards, Rueben
Team Wiseguy Original

Rated 5 out of 5 stars

Quick delivery and awesome product

Quick delivery and awesome product. Totally what expected. Looks great

April 30, 2024
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Reply from Wiseguy Original

Thanks Marijn! We are confident you will rock that army green as hard as can be!

Best regards, Rueben
Team Wiseguy Original

Rated 5 out of 5 stars

I love my Wiseguy suspenders

I love my Wiseguy suspenders. I hate to take off my pants.

April 30, 2024
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Reply from Wiseguy Original

Hi Phillip, thank you for your kind words! Also, we couldn't agree more, we also like to keep our pants on! Enjoy your Wiseguys!

Best regards, Rueben
Team Wiseguy Original

Rated 5 out of 5 stars

Suspenders

Great quality, great craftsmanship, and shipped in a timely manner.

April 19, 2024
Wiseguy Original logo

Reply from Wiseguy Original

Hi Brian, We're so happy to see you enjoy your new Wiseguys! Keep on wearing them!

Best regards, Rueben

Rated 5 out of 5 stars

In time delivery

The article came in time as announced. The product provides high quality with fantastic appearance.

April 4, 2024
Wiseguy Original logo

Reply from Wiseguy Original

Thank you Johannes! We know you probably have a fantastic appearance as well!

Best regards, Rueben
Team Wiseguy Original

Rated 5 out of 5 stars

Quick delivery and good quality

Quick delivery and good quality. My son is happy!

April 7, 2024
Wiseguy Original logo

Reply from Wiseguy Original

Hi Chiara! Thank you for your kind words! We're very happy that your son enjoys his new Wiseguys!

Best regards, Rueben
Team Wiseguy Original

Rated 5 out of 5 stars

Awesome!!!

I have 3 sets of suspenders from wiseguy and all are high quality. My last set had a broken clasp on first use and the company reached out to me and replaced the suspenders. Customer service is 5 stars at wiseguy. When order again it'll be from this company.

March 30, 2024
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Reply from Wiseguy Original

Dear Christopher,

So sorry to hear this happened. We seem to have missed your message. We’ll send you a DM to get this issue solved immediately.

Kind regards,
Mike Spits | Wiseguy Original co-owner

Rated 5 out of 5 stars

All is perfect

All is perfect

March 25, 2024
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Reply from Wiseguy Original

Thanks Philippe! Great to hear everything is how you hoped. Enjoy wearing your Wiseguys!

Best regards, Rueben
Team Wiseguy Original

Rated 5 out of 5 stars

Help updating a order.

I made a mistake when I placed my order. I was able to contact Min in Chiang Mai and was helped to add an additional pair of suspenders along with a Single Loop-Clip.
I placed my order on a Thursday morning in Washington state and the package arrived Monday at around 2:00pm.
Incredible service and delivery!
The assistance was excellent as are the suspenders.

March 29, 2024
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Reply from Wiseguy Original

Hi Bob! Thanks for your kind words! We are so happy to hear we did not let you down.

Best regards, Rueben
Wiseguy Original Team

Rated 5 out of 5 stars

My husband loves the Wiseguy T-shirts

My husband loves the Wiseguy T-shirts. They are currently marked down and we have bought a handful! Also the cap he likes.

March 28, 2024
Wiseguy Original logo

Reply from Wiseguy Original

Hi Cathy! Thanks for you appreciative review! We are so glad to hear that your husband loves his new Wiseguys!

Best regards, Rueben
Team Wiseguy Original

Rated 5 out of 5 stars

Never lets you down

That was my best shopping experience ever. Super fine quality of the products, they look fantastic! I bought suspenders as a birthday gift for my husband and he is very happy with them. Wiseguy Original also has an excellent customer care policy. There was a delay with the delivery and Wiseguy Original reached me and sent the replacement at no charge. So the slogan is 100% true: Wiseguy never lets you down:-)

April 25, 2024
Wiseguy Original logo

Reply from Wiseguy Original

Dear Orlova,

We’re so very sorry to hear this - we fulfilled and shipped the order immediately.

Let us see what happened with the shipping and get back to you by DM.

Kind regards,

Mike Spits | co-owner Wiseguy Original

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