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Review summary

Created with AI, based on recent reviews

Looking at 180 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product, highlighting its excellent quality and perfect fit for their vehicles. Many people are thrilled with how these mats enhance the look of their car interiors, noting their durability and ease of cleaning. The customer service is also frequently commended for being responsive and helpful, ensuring a smooth ordering process and satisfaction with the final product. However, some customers also noted issues with the response time from customer service, and a few experienced problems with the fit and quality of the mats they received, with some reporting that the mats did not fit their car correctly or showed signs of wear quickly.

What people talk about most

Product

Reviewers highlight positive aspects of the product, with many praising the excellent fit, quality, and... See more

Quality

Clients share positive opinions on quality, with many praising the exceptional quality, durability, and... See more

Order

People report positive experiences with order. Many customers appreciate the product so much that they are... See more

Customer service

Consumers generally express satisfaction with customer service, highlighting its responsiveness, helpfulness,... See more

Response time

Reviewers mention ambiguous feedback about response times. While some customers praise the quick and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As a dog owner in the Midwest, my Tesla Model Y takes a beating—snow, road salt, muddy paws, wet fur, and the occasional rogue coffee. WiTAMATS handle all of it without blinking. The fit is spo... See more

Company replied

Rated 5 out of 5 stars

WOW. These Witamats floor mats are next level! The quality is top-tier—super thick, premium, and built to last. The fit in my Tesla is absolutely PERFECT, like factory-made for my car. Zero sliding,... See more

Rated 5 out of 5 stars

The mats are fit to the exact size for your automobile. I initially thought they could not be the correct mats for my vehicle and foolishly sent an email asking for a return. Fortunately I read the... See more

Rated 5 out of 5 stars

The team at Witamats made my experience easy from start to finish. I reached out to modify my order and Tina from support responded right away, helping me add the extra mats I needed. The mats themse... See more


Company details

  1. Car Equipment Accessories Store

Written by the company

Your Luxury Car Mats Are Proudly Manufactured in Our Factory


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

346 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 88% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Lovem

Ok, the mats weren’t cheap, but I obviously knew that. So I ordered some. Took 5-7 (can’t remember) weeks to get them, not a problem I realize they are making them to order, depending on what options you get. But ahhh, once here and installed I love them. Super nice, seems a little more luxurious. Takes a little while to get them in correctly because they are tight, but absolutely worth the trouble. Absolutely would buy again!!

March 9, 2026
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Rated 5 out of 5 stars

Responsive and great customer service

Responsive and great customer service. They answered every questions I had and helped me with tracking my orders until I received it. It is definitely worth the wait. Great quality and exceeds my expectations. Looks beautiful in my car.

April 8, 2026
Unprompted review
Rated 1 out of 5 stars

Buyers beware This is not a solid company and their communication is horrible

I can't believe the reviews are somewhat positive but from my experience this company is crap beware very long delivery 3 to 4 weeks and maybe longer their communication is garbage they'll email you once asking for other fitments that they should have from your initial input when you were purchasing then after that you hear nothing from them even after you summons them on a email and it supposed to be 24 to 48 hour response time which there were none.

March 17, 2026
Unprompted review
Witamats logo

Reply from Witamats

Hi Darryel,
We’re very sorry to hear about your experience and appreciate your feedback.

We’d like to clarify a few points regarding your order to ensure transparency:

1. Regarding vehicle details: even for the same model, configurations can vary. For example, your BMW 5 Series rear center hump can be either 18cm or 21cm, which affects the rear mat model. We requested this confirmation to ensure the mats would fit your car perfectly.
2. Our shipping policy states that for the U.S., production typically takes 5–7 days, with shipping requiring 14–21 days.
3. On March 30, you mentioned that we did not respond to your March 27 email within 24 hours. In fact, we replied on March 28, and later provided a screenshot of that reply to assist with communication.
4. On April 7, you requested to cancel the order, and we promptly processed a full refund.

We are continuously working to improve our processes to provide clearer communication and ensure all customers receive high-quality products.

Thank you,
**The Witamats Team** ❤️

Rated 5 out of 5 stars

Looks sharp!

We ordered the white floor mats for our white 2023 model 3 Tesla. They look amazing and definitely improves the look of the interior. They were all fairly easy to install after we watched an installation video. My husband and I each took a side and slowly worked from one side to the other, placing it down.
Definitely recommend.

March 26, 2026
Unprompted review
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Rated 5 out of 5 stars

Great Product

Great Product. No issues at all. Customer service is brilliant. Replied every query with acceptable timeframe. (1-3 days).

Going to make my second purchase now.

April 1, 2026
Unprompted review
Rated 1 out of 5 stars

Wheres my product been a month you will…

Wheres my product been a month you will be the second company i take to court

March 25, 2026
Unprompted review
Witamats logo

Reply from Witamats

Hi Ima Make It,
We’re very sorry to hear about your experience. Based on the name provided, we are unable to locate any order in our system.

Please contact us directly at support@witamats.com
with your order details, or you can reply in this comment with your order number so we can assist you promptly.

Thank you,
The Witamats Team ❤️

Rated 5 out of 5 stars

Exceptional Product, Professional Customer Service

Witamat makes an exception product that fit my 2026 Tesla Model X perfectly. I opted for a custom logo on the front mats and it came out perfectly. I needed to communicate with their customer service a few times during the process and Witamat always responded quickly and professionally.

March 20, 2026
Unprompted review
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Rated 5 out of 5 stars

When I first saw the mats in my son…

When I first saw the witamats in my son car I said to myself, I got to have it for my car. They're so pretty and enhance the luxury look in my car. I will recommend in a blink of an eye, very gorges look.

March 15, 2026
Unprompted review
Rated 5 out of 5 stars

I have tried other brands of floor mats…

I have tried other brands of floor mats for my 2007 Corvette, and nothing compares to Witamats. The quality is top notch, and the fit is amazing, right down to filling in along the outsides of the seats. The floor mats are the first thing people see and comment on when they look inside the car. They are a beautiful addition to my Corvette.

March 6, 2026
Unprompted review
Rated 5 out of 5 stars

I had purchased mats from anothe pretty…

I had purchased mats from anothe pretty well know company, and I have to say Witamats quality and fit are 💯 better , really happy I made the decision to go with them , also the price was quite significant from what I paid for the other brand

💯reccomend!!
@balck.betty_392

February 1, 2026
Unprompted review
Rated 5 out of 5 stars

This is my second order from witamats

This is my second order from witamats. Loved how they wrap around the insides of the car. My first order was the black diamond shaped mats for my Tesla model x. This order was for my Mercedes. I thought I had paleo ordered the trunk mats for the Mercedes but turns out I did not. Witamats said they would give me a 25% discount for the mat if U submitted my review. Awesome!!!

March 12, 2026
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Rated 5 out of 5 stars

These car mats are great

These car mats are great. I ordered them for my 1998 corvette and they look and fit great. It did take a while to get them but they are custom made and the delivery time was explained to me before hand. I would highly recommend them.

March 9, 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY THESE

DO NOT BUY THESE - They are a massive con. The mats are a woefully sub-standard fit, in that they don't - fit that is! The service is appalling, late delivery, poor excuses and I threatened a scathing review unless they eventually delivered, more fool me, I shouldn't have botbered, I'd have been better off without them. Everything eventually arrived scrunched into a very small package with little or no care evident. The materials the mats are made of is thin and cut short by 100mm on one side, 150mm at the back and 100mm too long on the other side, for both drivers and passenger side front mats.. The rear ones weren't much good either. Utter rubbish - save your money

Typical - just had a reply from these guys - dear Stephen - that's not me - my name is not Stephen.

March 11, 2026
Unprompted review
Witamats logo

Reply from Witamats

Hi Steven,
we’re really sorry to hear about your experience.

Regarding the rebate program, it requires specific photo angles to ensure fairness for all participants, and we did invite you to resubmit so we could process it properly.

As for the fitment concerns, our mats are custom-made based on vehicle details, and we’d be more than happy to review your case and provide a proper solution. Please feel free to reach out to us directly—we’re here to help.

— Witamats Team

Rated 5 out of 5 stars

Exceptional service and product

The overall experience with Witamats was exceptional. The customer service when I had a question about shipping was prompt and accurate. The best part was the actual product. They are an incredible upgrade to my '09 MB SL550! Only wish I would've added the trunk mat at the time I ordered the floor mats!

February 20, 2026
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Rated 1 out of 5 stars

Horrible fit for Tesla highland

Horrible fit for Tesla highland
Doesn't fit at all and slides around and uncomfortable took almost 3 months for garbage The Galaxy mats look like they have metal shavings in them. They look horrible. I think the pictures online are AI generated

March 9, 2026
Unprompted review
Witamats logo

Reply from Witamats

Hi Jacob,
We’re sorry to hear about your experience.

For the 2025 Tesla Highland, proper installation is very important, as incorrect positioning can cause issues like the mats shifting or affecting door closure. We’ve shared a step-by-step guide with you, and most customers were able to resolve this after adjusting the installation.

Regarding the delivery, your order was delayed due to customs inspection, which extended the shipping time beyond our usual timeframe. We’d still be happy to assist you further—please feel free to reach out anytime.

— Witamats Team

Rated 5 out of 5 stars

Great experience with Witamat

Great experience with Witamat. The process was smooth, communication was clear, and the team was very responsive whenever I had questions. They do a great job keeping customers informed and following through on what they promise. Overall, a reliable company that I’d definitely recommend.

March 4, 2026
Unprompted review
Rated 5 out of 5 stars

Highest Quality Product

These are the best floor mats that I have ever seen. It improved the interior look and feel immensely. The factory logo on the mats is the pièce de résistance. Highly recommended and we are now buying these for our other cars. You will not be disappointed and cleaning the car is so much easier now as the dirt and dust specs no longer get stuck in the carpet like in traditional mats.

February 2, 2026
Unprompted review

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