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Review summary

Created with AI, based on recent reviews

Looking at 180 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product, highlighting its excellent quality and perfect fit for their vehicles. Many people are thrilled with how these mats enhance the look of their car interiors, noting their durability and ease of cleaning. The customer service is also frequently commended for being responsive and helpful, ensuring a smooth ordering process and satisfaction with the final product. However, some customers also noted issues with the response time from customer service, and a few experienced problems with the fit and quality of the mats they received, with some reporting that the mats did not fit their car correctly or showed signs of wear quickly.

What people talk about most

Product

Reviewers highlight positive aspects of the product, with many praising the excellent fit, quality, and... See more

Quality

Clients share positive opinions on quality, with many praising the exceptional quality, durability, and... See more

Order

People report positive experiences with order. Many customers appreciate the product so much that they are... See more

Customer service

Consumers generally express satisfaction with customer service, highlighting its responsiveness, helpfulness,... See more

Response time

Reviewers mention ambiguous feedback about response times. While some customers praise the quick and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As a dog owner in the Midwest, my Tesla Model Y takes a beating—snow, road salt, muddy paws, wet fur, and the occasional rogue coffee. WiTAMATS handle all of it without blinking. The fit is spo... See more

Company replied

Rated 5 out of 5 stars

WOW. These Witamats floor mats are next level! The quality is top-tier—super thick, premium, and built to last. The fit in my Tesla is absolutely PERFECT, like factory-made for my car. Zero sliding,... See more

Rated 5 out of 5 stars

The mats are fit to the exact size for your automobile. I initially thought they could not be the correct mats for my vehicle and foolishly sent an email asking for a return. Fortunately I read the... See more

Rated 5 out of 5 stars

The team at Witamats made my experience easy from start to finish. I reached out to modify my order and Tina from support responded right away, helping me add the extra mats I needed. The mats themse... See more


Company details

  1. Car Equipment Accessories Store

Written by the company

Your Luxury Car Mats Are Proudly Manufactured in Our Factory


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

346 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 88% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

Great product

I was surprised how well they are made and they had my 2026, car.
It does take 30 days to get them but well worth the wait.
They were easy to put in and each one fit perfectly.
I'm going to order a set for my other car.
They look great and I have had great compliments on how it made the inside look richer.

September 20, 2025
Unprompted review
Rated 4 out of 5 stars

Mustang GT 2024

Truck mat is not cut right for my Mustang 2024, They say they only do 1 piece for truck. But the 1 piece does fit very nice.

September 2, 2025
Unprompted review
Rated 5 out of 5 stars

Awesome look and quality

I was a bit skeptical at first, ordering from a company i never heard of before, but when I got the mats for my 2023 Mercedes EQE SUV, I was blown away by the look and quality! The front and back mats ordered fit like a custom glove, and many compliments have been made by friends and family. I am over the moon with my purchase and will definitely get a set for my wife's Toyota! Thank you, Witamats!

September 14, 2025
Unprompted review
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Rated 5 out of 5 stars

Wanted better mats

I decided to give Witamats a try and I am super glad I did. These mats fit my SUV perfectly any driver knows that your mat can sometimes move around. Not these they are super snug and I have had no movement at all. They provide complete coverage, definitely would recommend to anyone wanting new mats!

September 17, 2025
Unprompted review
Rated 1 out of 5 stars

Didn't Come Close to Fitting my 2020 BMW 530i

Just received my mats for my 2020 BMW 530i. Not even close to fitting my car. Looks like they were made for an SUV. I would imagine that someone else got my mats, and I got theirs. The quality was poor, also. The driver's side mat had the BMW logo sewn in upside down. Where is the quality control? I have requested a full refund.

* Please note* These mats are not made in the USA; they are made in China and drop shipped to Los Angeles for shipping.

Also, no toll-free customer support number, and they don't answer their phone anyway. Very poor customer service.

UPDATE 10/25/2025

The issue is still not resolved. All I get are the same emails requesting information I have already provided. The same response they give everyone.

I HIGHLY DO NOT RECOMMEND YOU PURCHASE THEIR PRODUCTS, AS YOU WILL NOT BE ABLE TO RETURN THEM NOR SPEAK WITH ANYONE AT THE COMPANY.

September 13, 2025
Unprompted review
Witamats logo

Reply from Witamats

Dear Mike,

Thank you for bringing these issues to our attention. We sincerely apologize for the significant inconvenience and frustration caused by the fitment and quality problems with your BMW 530i floor mats. We deeply regret that your experience fell far short of the standards we strive to uphold.

​​Our Response and Commitment to Resolution:​​
​​1.Driver’s Side Logo Orientation​​:
We take full responsibility for the incorrectly sewn BMW logo on the driver’s side mat. This is our error, and we will send you a free replacement​​ for the driver’s section with the logo correctly oriented.

​​2.Request for Visual Evidence​​:
To better understand the fitment issues you described (e.g., mats seeming "made for an SUV"), could you please share ​​photos or a short video of the mats installed in your vehicle​​? Visual documentation helps us diagnose the problem more accurately than descriptions alone and allows us to provide a faster, more effective solution. We currently have not received any media showing the installed fitment.

​​3.Solution if Production Defect is Confirmed​​:
Should your media confirm a production defect (e.g., incorrect size or design), we will ​​immediately arrange a free replacement set​​ (corrected to your vehicle’s specifications) and cover all associated shipping costs. If you prefer not to receive a replacement, we will gladly process a ​​full refund​​ upon return of the mats.

​​4.Manufacturing Transparency​​:
We are transparent about our global supply chain: our products are manufactured in China to maintain competitive costs without compromising on design—a common practice among leading brands like Apple and Tesla. This allows us to offer high-quality products at accessible prices. We maintain strict quality oversight, and your feedback is crucial to our ongoing improvements.

​​5.Next Steps:​​
Please reply to this message with your ​​installed photos/video​​. We will review your case within 24 hours and propose a tailored solution.

We value your trust and are committed to resolving this to your satisfaction. Your feedback helps us improve quality for all customers.

Sincerely,

​​The Witamats Customer Experience Team​

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Rated 5 out of 5 stars

Fantastic Matt's!!

I got the double layer matt's with the all weather top matt . They look fantastic. The quality seems to be top notch. I had emailed them for questions and they got right back with me and made the experience great. I would highly recomend getting a set of these matts!

September 2, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent to do business with…

Witamats has been very easy to deal with and the product is excellent. I am extremely satisfied with all my vehicles, one of which needed a scan (because of age) that they set me up. Wita was very patient in getting done right😎
Dan

August 30, 2025
Unprompted review
Rated 1 out of 5 stars

Replacement worse quality than first delivery

Witamats offered me to replace the mats with really bad quality and crooked M logo that I paid extra for.
They promised to improve the stitching quality and make the logos smaller.
Sadly I was send mats with even worse quality than before. They asked me to change my feedback before receiving the new mats. I told them I will wait for the new mats and update my review accordingly. Sadly there was no improvement whatsoever.

August 29, 2025
Unprompted review
Witamats logo

Reply from Witamats

Hi Jean,
We deeply apologize for the inconvenience . Thank you for providing us with the opportunity to address your concerns openly.

🔹 ​​Acknowledgment of Responsibility​​
We confirm that ​​adjustments to size specifications were initiated​​ based on your feedback. However, our production team unfortunately ​​failed to update the new dimension data in time​​, resulting in the inconsistencies you experienced. We take full ownership of this oversight and have implemented immediate corrective measures to prevent recurrence.

🔹 ​​Concrete Solutions Offered​​
To resolve this matter fairly, we offer:
✅ ​​Replacement with Pre-Shipment Verification​​:
We will reproduce your mats with corrected specifications.
​​Share detailed photos of the finished mats​​ for your approval before shipping.

✅ ​​Full Refund with Covered Return Costs​​:
If preferred, we process a complete refund upon return receipt.
​​All return shipping fees will be borne by us​​.

🔹 ​​Our Communication Record​​
We have maintained ​​proactive email communication​​ throughout this process, with no intention to evade responsibility. Our goal remains your satisfaction, and we regret any perception otherwise.

​​Next Steps Invitation​​:
If alternative resolutions better suit your needs, please email us directly at support@witamats.com. We are committed to closing this matter to your satisfaction.

Sincerely,
The Witamats Quality Assurance Team

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Rated 5 out of 5 stars

So happy 😃😃😃

So happy 😃😃😃
I recived the carmats
THEY ARE GREAT !!!
perfect fit and exellent quality !
Looking forworth to recive the trunk mat.
Thanks team witamats !!!

August 25, 2025
Unprompted review
Rated 5 out of 5 stars

Worth the money!!

As a retirement gift for myself, I purchased a gently-used BMW 530I. Basically it looked like nobody had ever sat in the vehicle before I bought it, and I wanted to do all possible to keep it that way. The car came with stock mats, I also purchased winter mats, but I also wanted additional protection. When I came across the Wita mats, I knew the protection aspect was covered as Wita uses durable materials. Better yet, the quality, fit and finish was first-rate. Unlike the stock mats, these cover the sides of the driver and passenger compartments, both in the front and back. There are a variety of color options to choose from. I went with the double-layer black on black..
To give you an idea of the dedication Wita Mats gives to making sure the mats fit perfectly, evidently my year and model car has two slightly different versions. Wita had me do a simple measurement of the wheel base to insure I received the correct fit.

I have another set of mats from a different vendor that I bought way back in 2008 for second vehicle I own. While these have done a decent job of maintaining their structure, when it comes to fit, on a scale of 1-10 when it comes to fit, they would get a 3. They were advertised as "custom fit" but that was more an advertising ploy than an accurate statement. The Wita mats, on that same scale, get a 10. You don't just throw these mats into the car; it takes a bit of work to get everything aligned--but even a child can do it. If just may take 4-5 minutes to get these set up whereas the cheap mats literally could be thrown in the car. What I especially like about the Wita mats is that "wings" are built into the mats that rotate out and can be plied under the plastic edging at various spots These wings really lock in the mats and make it appear the mats are factory-installed.
As for appearance, my old mats, when new, probably deserved a 7.. They looked nice enough, had my car's Infiniti logo embossed in the mats, and did not detract from the appearance of my car. My Wita mats though again earn a 10. They are beautiful, and look like a quality mat. I had the logo of my BMW added to these mats as well-and it looks top notch. There are various options for available logos depending on the make of your vehicle--or you can have a custom logo made.
I also purchased the optional trunk mat which matches the other mats perfectly and adds the protection I was looking for.

I researched a number of mats available online. No doubt some are pretty decent. Some of the more well known mats provide plenty of protection, but don't enhance the appearance of your car. If you want mats that protect your car's interior--while also enhancing the beauty of your car's interior--you won't go wrong with Wita.
By the way, as happens, occasionally there can be glitches when purchasing anything. I have read other reviewers on various sites complain of fit issues with their Wita mats. While this may be the case, I have no doubt Wita customer service made it right. They have a 30 day money back guarantee, but I have no doubt the majority of issues are addressed so that very few mats are ever returned. I myself had a wing that was broken when I received my mats. Wita customer service responded to my email regarding this within 24 hours, apologizing (I noted there was no need--these things happen) and then sent me several replacement clips. What more can you ask? Would I recommend Wita to others? After reading my review, why would I not? You won't be disappointed.

August 22, 2025
Unprompted review
Rated 5 out of 5 stars

Witamats for Porsche Macan S

Just received my new floor mats from Witamats for my Porsche Macan S, and they're awesome! They fit great, look very professional, feel great, and the blue stitching really compliments the midnight blue exterior paint color of the Macan.

August 22, 2025
Unprompted review
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Rated 1 out of 5 stars

Beware of the Witamats company

Witamats promises top-quality mats and shows you photos and videos where they apparently fit perfectly and look good.
Don't be fooled like I was! I received them after two months, and they're Chinese mats, and they're garbage. Besides not fitting the vehicle properly, they're of terrible quality. In my case, I lost $318.90.
Many positive reviews you may read are fake; don't be fooled like I was. Best regards.
Order No. 82963 - June 14, 2025

June 14, 2025
Unprompted review
Witamats logo

Reply from Witamats

Hi Luis,
We truly understand your disappointment regarding the exhibition on July 30th and appreciate you sharing your experience. To ensure transparency for all customers, we’d like to clarify the timeline and our actions:

🔹 ​​1. Shipping Policy & Origin Transparency​​

Our policy clearly states the ​​standard shipping duration to Europe​​ (as displayed on product pages), and all mats are shipped directly from our China facility—a strategic choice that ensures affordability, much like Apple and Tesla’s localized production for cost efficiency.

🔹 ​​2. Custom Logo Confirmation Process​​

After your order on ​​June 14​​, we initiated multiple email exchanges (June 14–26) to finalize your custom logo design. Production began only after your confirmed approval on June 26, and the main mats were successfully delivered on ​​July 15​​.

🔹 ​​3. Trunk Mat Measurement & Delivery​​

When you reported the missing trunk mat post-delivery, our database required specific measurements for your vehicle model. After receiving your dimensions on July 25, we expedited production—shipping the trunk mat on August 1, with delivery confirmed on ​​August 12​​.

🔹 ​​4. Exhibition Timing & Service Improvement​​

We deeply regret that the trunk mat arrived after your July 30 exhibition. To prevent future inconvenience:
​​Priority Service Tier​​: Customers with event deadlines now receive expedited handling and real-time updates.
​​Pre-order Advisory​​: Special-needs orders will include clear timeline projections upfront.

🔹 ​​5. PayPal Dispute & Compensation Offer​​

Your dispute filed on ​​July 16​​ cited only the missing trunk mat—​​no quality concerns were raised​​. We fully acknowledge the delayed trunk mat delivery and sent a compensation proposal on ​​July 31​​ (unanswered). We remain ready to discuss a resolution at your convenience.

​​Our Open Invitation:​​

If you’re open to a goodwill gesture, please reply to support@witamats.com. We’re committed to turning this experience into renewed trust.

Sincerely,

The Witamats Customer Experience Team

Rated 5 out of 5 stars

NEW CUSTOM MATS!

I love my new mats! They fit like a glove. Very easy to install. They look Awesome!! My custom logo came out great!!! I will definitely be buying some for my Honda! These were made for my 2024 Toyota camry Trd. If you're on the fence about these mats, Believe me you won't be disappointed!! Order them now!!

August 12, 2025
Unprompted review

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