The customer service ive received has been top notch!! I would highly recommend using this company, not only do the shots work great but if I have questions or concerns they are always right there to... See more
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Review summary
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What people talk about most
Based on these reviews
Great experience My experience has been really great so far as a affiliate. Some hiccups with customer services, but those were ironed out. Overall, I am really enjoying myself. As a customer of ela... See more
Company replied
I've had such a great experience with Elara. This is not my first rodeo with a telehealth company, so it's been a really simple and painless process for me entirely. Their medications are top tier, a... See more
Company replied
My meds came fast and support responds quickly as well as the medical provider. Elara was the most affordable option for me compared to others. I tried other telehealths before and a med spa and wasnt... See more
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Company details
Written by the company
Elara is a 100% online women’s wellness platform—built by women, for women—and available in all 50 states. We provide expert-led, personalized care for weight loss, anti-aging, hair thinning, skin health, mental wellness, and sexual health. Elara makes it simple to access science-backed treatments delivered discreetly to your door. No waiting rooms, no stress—just real care for real life. Our mission is to help you feel confident, supported, and in control. With Elara, you get more than medication—you get a partner in your health journey. Start today and feel confident, strong, and fully yourself—with care designed for you.
Contact info
United States
- +1 (321) 486-8288
- support@withelara.com
- withelara.com
4.5
Excellent
106 reviews
Replied to 75% of negative reviews
Typically replies within 1 month
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See how their reviews and ratings are sourced, scored, and moderated.
Very helpful support staff
Very helpful support staff. There was an error in billing and Ethan was wonderful
March 24, 2026
Unprompted review
Reply from Elara
Thank you so much for your sharing your experience!
We’re absolutely thrilled to hear that our team was able to provide you with the support you deserve. We’ll be sure to pass along your kind words to Ethan!
Thank you for your trust and for being part of our community. We’re always here if you need anything.
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Love the doctors, the meds, and this company.
I've had such a great experience with Elara. This is not my first rodeo with a telehealth company, so it's been a really simple and painless process for me entirely. Their medications are top tier, and the shipping and turnaround times from order to approval to doorstep are really impressive and quick. Any time I have needed to contact support, my questions were answered, and the doctors don't push meds or increasing dosage like many others do - and I really appreciate that!!
July 1, 2025
Unprompted review
Reply from Elara
Thank you so much for sharing your experience! It truly means a lot to us. We’re so glad to hear that your journey with Elara has been simple and hassle-free. Creating a smooth process, from ordering to approval and delivery, is something we work very hard to maintain; it’s wonderful to know it has made a positive difference for you.
We’re also thrilled to hear that our support team has been there for you when needed. It is one of our top priorities to ensure that our patients feel heard and supported throughout their journey.
Most importantly, we genuinely care about our patients’ health and comfort. Our medical team focuses on personalized care and thoughtful guidance, ensuring that every patient feels comfortable when it comes to medications or dosage adjustments. Your well-being always comes first.
Thank you again for trusting Elara to be part of your journey. We’re truly grateful to have you in our community!
Was able to get the answers that I…
Was able to get the answers that I needed and issue was settled in a timely matter.
March 20, 2026
Unprompted review
Reply from Elara
Thank you so much for your feedback! We’re thrilled to hear that we were able to provide you with the reliable support you deserve. At Elara, we’re committed to making sure that our patients feel heard and cared for every step of the way. Please don’t hesitate to reach out anytime; we’re always here to help!
Good for the Experienced!
I would not suggest them for First timers because They are not as hands on as other Providers I have tried in the past but they are efficient with getting back to you when you email a question or concern. The meds they provide actually work. The only negative is the Portal. It can be a little tedious and not as easy to use but overall a good experience!
March 16, 2026
Unprompted review
Reply from Elara
Thank you so much for taking the time to share your experience with us; we truly appreciate your honest feedback!
We’re so glad to hear that you found our team responsive and helpful, and that you’re seeing positive results with your treatment. Providing timely support and delivering care that our patients can rely on is very important to us, so it means a lot to know that we’re meeting those expectations.
We also really value your perspective regarding the experience for first-time users and our portal. Feedback like yours helps us identify where we can improve, and we’re continuously working to make the experience more seamless and easy to navigate from start to finish.
Thank you again for your thoughtful review; we’re grateful to have you with us. Please don’t hesitate to reach out if there’s ever anything we can do to better support you!
Elara Foreverrrrr ⭐️⭐️⭐️⭐️⭐️
I honestly had such a great experience with Elara. From the very beginning the whole process was incredibly easy and straightforward. The sign-up was simple, the consultation was smooth, and everything was explained clearly so I never felt confused or overwhelmed.
What really stood out to me is that I didn’t feel like just another number. The team actually took the time to listen and make sure the plan made sense for me personally. That made a huge difference compared to other platforms where you feel rushed through the process.
Another thing that impressed me was how fast everything moved. My medication arrived much quicker than I expected, and the whole experience from start to finish felt organized and professional.
If you’re looking for a telehealth platform that’s transparent, efficient, and actually treats you like a real person, I would definitely recommend Elara. It made the entire process simple and stress-free.
March 14, 2026
Unprompted review
Reply from Elara
Thank you so much for sharing your experience! We’re truly thrilled to hear that the process felt smooth and stress-free. At Elara, everything we do is centered around supporting women and empowering them on their health journey, so it means so much to know that we were able to provide you with the experience you deserve.
Making things seamless is always our goal, and our team works hard to ensure that every patient feels supported and cared for. Your recommendation means the world to us, and we’re honored to have been able to provide care that felt both professional and truly tailored to you.
Thank you again for your kind words, and please remember that our medical and support teams are always here if you ever need anything. We’re with you every step of the way!
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Super easy incredibly affordable
Super easy incredibly affordable. My package came packaged with care and love . I love the app. Having support and doctors on hand. Best pricing out there
March 13, 2026
Unprompted review
Reply from Elara
Thank you so much for sharing your experience! We’re thrilled to hear that everything felt easy and accessible. At Elara, our team is dedicated to making the entire process smooth and supportive, so it’s wonderful to know that our app and the care from our doctors enhanced your experience. We truly appreciate your kind words and are always here to make your journey as seamless as possible!
Fast friendly service!
Fast friendly service!! Call back was under 5 minutes wait time !! Very polite and helpful corrected all the questions I had !! 100% satisfied!!
March 13, 2026
Unprompted review
Reply from Elara
Thank you so much for your kind feedback! We’re truly glad to hear that you had a smooth and positive experience with our support team. Providing fast, friendly, and helpful service is always our goal, so it means a lot to know that we were able to provide you with the support you deserve. We really appreciate you taking the time to share your experience, and please remember that we’re always here if you ever need anything in the future!
Took money and did not want to refund
I was wanting to update my information on my profile and I accidentally restarted my medication and was charged without wanting to restart it. I tried contacting them the same day. Through their portal (had no answer) and through phone calls (call would drop in one ring). I filed a bank claim and elara denied the claim. I finally was able to get ahold of someone (after two months) and they stated they weren’t able to refund me because on their end it shows they had answered my message even though I had sent them proof that I received no form of communication. Unprofessional and do not recommend
January 26, 2026
Unprompted review
Elara has the best customer service!
March 4, 2026
Unprompted review
Reply from Elara
Thank you so much for the kind feedback! We’re happy to hear that you're getting the support you deserve; that’s exactly what our team strives for every day. We’re grateful to have you with us!
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Prompt response to all my questions.
March 4, 2026
Unprompted review
Reply from Elara
We really appreciate you sharing this! Our team works hard to provide timely support, and we’re always happy to help. We're here for you!
So quick and easy
So quick and easy. I appreciate the great customer service. Working with the doctor was easy. They got back to me so quickly. All in one pricing. You can’t beat it. Great company.
February 25, 2026
Unprompted review
Reply from Elara
Thank you so much for your kind words!
We’re thrilled to hear that your experience was smooth and that our team was able to support you quickly and efficiently. Providing responsive care and simple, transparent pricing is exactly what we strive for, so it truly means a lot to know that stood out to you. We appreciate you taking the time to share your experience!
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐
Vanessa Johnson was absolutely wonderful to work with. She was attentive, responsive, and genuinely cared about helping me resolve my issue. She followed up quickly, explained everything clearly, and made sure my concerns were addressed. I truly appreciate her professionalism and support — she made a frustrating situation so much easier. Thank you, Vanessa!
February 26, 2026
Unprompted review
Reply from Elara
Thank you so much for taking the time to share this thoughtful review!
We’re absolutely thrilled to hear that you're satisfied with your experience with us! We’ll be sure to pass along your kind words to Vanessa; she’ll be so grateful! Thank you again for your trust and for being part of our community. We’re always here if you need anything.
Beyond Impressed: Exceptional Support Meets Real Results
"I don’t usually write reviews, but this company truly deserves it. Their customer service is high-level and makes the entire process seamless. I’m seeing incredible results and feel supported every step of the way. It’s not just about the medication; it’s about the peace of mind knowing you’re dealing with the best in the business. They are responsive, professional, and top-notch. I am very impressed and will be referring everyone I know!
February 26, 2026
Unprompted review
Reply from Elara
Thank you very much for your thoughtful review! We truly appreciate you taking the time to share your experience. It’s incredibly rewarding to hear that you’re seeing meaningful results and that our team has been able to provide the level of support and professionalism you deserve. We strive to make the entire process seamless while ensuring that our patients feel informed, supported, and confident in their care. Your trust means a great deal to us; we’re grateful for the opportunity to support you on your journey!
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So far my experience has been amazing
So far my experience has been amazing! Doctors who actually listen, and customer support is on point! My messages and questions are answered quickly. 10/10 recommend!
February 26, 2026
Unprompted review
Reply from Elara
Thank you so much for sharing your experience!
We’re thrilled to hear that you’ve felt truly heard and supported. Providing attentive care and timely responses is something we prioritize every day, so it means a lot to know that it’s made a difference for you.
We genuinely appreciate your feedback and look forward to continuing to support you throughout your journey!
Neelie is an affiliate with elara
Neelie is an affiliate with elara, she is the absolute best, I was in a bind with my order, there was a mix up when I ordered my glp 1, let me tell you just helped me every step of the way, she took the time to answer all my messages and basically helped me fix the mix up I caused. Her work ethic, personality and customer service is the best! I will definitely reorder through her link! Thanks again neelie! Your the best!
February 25, 2026
Unprompted review
Reply from Elara
Thank you so much for sharing this wonderful feedback! We’re thrilled to hear that you had such a positive experience. Our support team always strives to make the process as smooth and seamless as possible. We also truly appreciate your kind words about Neelie; she consistently goes above and beyond, and we’ll be sure to share your feedback with her. It means a lot to our entire team to know you felt supported!
Just Getring Started
First day on the program. Customer Support has been nothing short of amazing!
February 24, 2026
Unprompted review
Reply from Elara
Thank you for sharing this with us! We’re so glad to hear that our support team has been able to provide the experience you deserve! We’re excited to support you throughout your journey and are always here if you need anything!
Responsive and efficient!
I have been with Elara for almost 3 months now and have not had any issues. Any time I have need customer service, they have been responsive in less that 12 hours time. The big plus for me is when ordering my medication, the turnaround time is about 72 hours, if that!
February 24, 2026
Unprompted review
Reply from Elara
Thank you for your continued trust! We’re so glad your experience has been smooth and that our team has been responsive and helpful. We truly appreciate your feedback and look forward to continuing to support you!
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Best Experience
I truly cannot say enough good things about Elara. From the quick and seamless process to receive my medication, to the incredible customer service, everything has been amazing. The communication is clear, the turnaround time is fast, and I always feel supported. But what I love most is the community it never feels judgmental, only encouraging and empowering. Elara has made my journey feel accessible, simple, and sustainable. I’m so grateful to be part of it. 💚
February 24, 2026
Unprompted review
Reply from Elara
Thank you so much for your kind words; we’re truly grateful for your support! As a women-led company, centered around supporting women, our mission is to provide an empowering, safe, and judgment-free experience. It means a lot to know you feel that sense of community and encouragement. We’re honored to be part of your journey!
I really liked the tik tok…
I really liked the tik tok representative. But I can’t get straight educated answers from customer service. They keep raising my dose without the correlating vial. And without discussion even tho I’ve requested it. Customer service gave me wrong information about my dose plan. I’d like to talk to a provider but they won’t call. I’ve gone up 4 times in 4 months with no support or explanation. Now I’m trying to cancel and the auto response says it’s too late a week out. Also is the pharmacy licensed in my state? Unsure.
February 23, 2026
Unprompted review
Reply from Elara
Thank you for sharing your feedback. We’re sorry to hear that your experience didn’t meet your expectations.
We want to assure you that our team and licensed providers work diligently to provide clear guidance and support. Our medical providers are available via secure chat to ensure timely, documented communication, which is why phone calls are not offered with the medical team.
If you would like further clarification or assistance, you’re always welcome to reach out to us directly so we can review your concerns with you. We genuinely do our best to support every patient and appreciate the opportunity to help.
I am very upset!!!!!!
I am very upset. They were quick to get back to me. They were quick to place my order take my money. I didn’t receive my order and now all of a sudden I can’t get a hold of anyone. They’re avoiding me. I really don’t believe this is the way you should conduct business I will be taking this further
February 19, 2026
Unprompted review
Reply from Elara
Thank you for reaching out and sharing your concerns. We completely understand how upsetting this situation can feel.
While we’re limited in what we can discuss publicly for privacy reasons, please know that our support team is available and happy to assist you directly. Please also note that once a package is marked as delivered by the carrier, delivery-related concerns are managed directly by the shipping provider, as they confirm final delivery status. However, we encourage you to connect with us so we can review everything properly and provide the appropriate guidance.
We appreciate your patience and look forward to helping however we can.
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