Faye Travel Insurance Reviews 

Faye sent a doctor to our hotel room when I got sick and provided me with prescriptions to fill out nearby pharmacy.

Variety of experiences. Hotel Dagmar. Train trip. Jemi and Lene. Good support from Susie and Virginia.

Traveling with Faye is great. Not remembering that we had Faye insurance after our flight was delayed 15 hours because of being all tired and sleep deprived, not so great. Philippine airlines delayed our flight back home 15 hours due to the aircraft malfunctioning before takeoff. I didn’t remember I had travel ins. with you guys until after we got back to Los Angeles. Not only that but I checked my email for a receipt from the hotel accommodation that we had throughout the delay and Conrad Manila didn’t send it over ($85 for the night). So without that receipt and also me and family being home already, I figured that filing a claim with you guys would be void. Regardless things could have been a lot worse.

We needed a doctor and you facilitated one in our hotel room within 2 hours. Fantastic. I love Faye.

The customer service was great. They found me a physician close to my hotel very quickly. The doctor who treated me took her time and explained what treatment options were available.

I've been using Faye for a couple years now because their customer service is friendly and top-notch and the app is super easy to use. But I never had to file a claim until this week. I'd purchased some fancy shampoo and conditioner for my trip and accidentally left it in the hotel I stayed in after using them only ONE TIME. As soon as I realized I'd left them, I contacted the hotel that same day. They said they had a process for reuniting people with their possessions. Unfortunately, one week later, they said they were unable to find it. I filed a claim with Faye and received reimbursement within a couple days. Super impressed! I was able to purchase the same set on Amazon and have it sent to my current hotel. Thanks, Faye!

What a great company! We travel quite often but this was the first time we used Faye. First of all their website is very user friendly and allows one to store important information regarding your trip such as travel plans and hotel reservations. They even send you reminders. Secondly I did unfortunately run into some acute health problems during the trip. They were super helpful in helping and allowing me to find the medical assistance I needed, They checked up on me several times to make sure that everything went smoothly. Upon my return I submitted my bills and I was promptly reimbursed. I will always use this company in the future.

I travel quite a bit and, out of curiosity, researched travel insurance companies to determine which were considered to be the best at this point in time. Faye received a high rating and I STUPIDLY decided to take the leap. This is the first trip that I insured with Faye and I will NEVER use them again. My family of 6 went to Chile and, unfortunately, my oldest son and his girlfriend came down with Covid 4 days after being there. We were in a very remote part of Patagonian Chile - Torres Del Paines National Park - at the lodge in the park. The lodge in the park stands by itself. There is no town and NO DOCTOR to certify Covid. The only way to prove that it interrupted our trip was to provide the multiple documents required to modify the trip because of sickness. I was even willing to have my son and his girlfriend sign an notarized affidavit confirming the illness. Almost every tourist provider (hotels, tours) that we had agreements with was kind and flexible, understanding the situation and refunding most of the money that was supposed to be non-refundable. The only amount uncovered was approximately $745...a mere pittance of the over $4,100 that I paid to insure the 6 of us for travel. Faye REFUSED to be flexible and allow other evidence to speak to the fact that my son and his girlfriend truly had Covid. Even in these trying circumstances, they wouldn't pay us the $745 for an unrefunded hotel because there was no doctor certification of the medical problem. REALLY??? IN MIDDLE OF A REMOTE LOCATION IN A NATIONAL PARK IN PATAGONIAN CHILE??? I will never use this company again and recommend that you find your travel insurance elsewhere. It was a long and very disappointing experience.

I will add an addendum - Faye reconsidered my claim after I posted the initial review - the paragraph above. They proceeded to award the reimbursement that I felt was due to me. I am happy they took the time to re-review the claim and I'm now satisfied with the result. I have upgraded my review from 1 to 3 stars because I'm happy that my concerns were revisited, but wish that it hadn't taken a negative review give recompense for a claim that I felt was reasonable from the start.

I had so much fun. It was very well planned down there itinerary we managed to do something everything the day seemed longer. The only thing that I could say was the hotel we stood in had Hills and didn’t have variety of food, but that was because they canceled our first option so the Plan B wasn’t as bad as no plan at all, but I will rate it a 10 out of 10 the whole experience

Because of the great service and how Faye listened to us customers, I will never use another company! We got food poisoning during our last meal in Italy and were so sick we couldn’t travel home to the US the next day. They paid our flight charges but denied a part of our claim, the extra night’s hotel stay. When we questioned it, they listened and reversed their original denial.
Also appreciated Faye’s continual follow up, fast claims processing and payment and focus on customer service. Already bought my next travel insurance for an upcoming long trip from Faye.

Trip went well until the last two days. I became ill and was confined to the hotel room.

I got sick on my trip and I reached out to Faye for guidance. They explained my policy coverage, sent me a link to schedule a doctor's appointment (they came to my hotel first thing in the morning!), and continuously checked up on me to see how I was feeling and if I needed anything. Once I was better, they let me know how to file a claim and exactly which documents I'd need for my claim. My claim was processed quickly as well! Overall, 10/10 travel insurance company, I will definitely be using them for my next trip!

Everything was done right. Checking in and out of the hotel accommodation was arranged accurately and efficiently. Bravo!

The pushed flight info was good although for us it was redundant in that we had our airlines apps. It would be nice to be able to toggle it off. I definitely like the friendly reminders that Faye can help my trip with suggestions. I'm new to Faye but maybe a database of suggested vaccinations for future trips and and a form where you'd post useful links for local hotel bookings, weather, transportation?

I filed a claim after a flight was cancelled and I had to spend the night at a hotel. Faye handled my claim promptly and professionally. I'm very pleased to have travel insurance support I can count on. I purchased a second policy for my most recent trip. Thanks Faye!

Faye Travel Insurance is the way to go!! When we had a flight delay in Iceland and we had to get a hotel room for the night Faye reimbursed us without any issues! They compensated us for our inconvenience too! I will absolutely, 100 percent be using Faye the next time I travel!! I am one happy customer! Thank you again for my peace of mind when traveling abroad!! Priceless! Lori Roberts

The organization of the ENTIRE experience was MOST impressive! From beginning flights, every cruise, every beautiful tour, every tour guide, every meal, every event, every train excursion, every new introduction, our state room, our amazing hotel in Paris, Every Viking representative/staff member, our shuttles to and from airports, to return flights are indelibly marked in my memory! Thank you SO MUCH!!!

Everything was fine until the day of return from Azores to Boston. Our pick up transportation to the airport was cutting it very close. We asked for an earlier pick up and was told we would be picked up at 3:00pm. When driver didn’t show we called and driver showed up at the hotel at 3:20pm. We almost missed out flight home. The airport was very busy. If we had gotten picked up at the original time that was set up we would have missed our flight home.

Horrible company, do not buy it from them, we purchased travel insurance for April 21 2024 trip, my wife got injured and we had to cancell our trip. We have no problem with the Airline and hotel they cancell out ticket and refund immidiately; only this company Faye they refuse to cancell the policy and they said I purchased too early and now it is too late to cancell the policy. It is such a rip off company I will contact my CC company if Faye does not resolve this refund issue.
Reply to Faye: Unfortunately it is a "Credit" not a refund, so basically you just keep my money and hope I do not use in in two years; it is still did nor resolve my issue and I am out of $288 for no reason!

private guide. hotel accommodations. driver service. in general, all the tours were great.