Faye Travel Insurance Reviews 

Everything was wonderfu! Perfect location, hotel clean, staff very helpful.

Amazing customer service !!!
from the moment I chat with an agent in just a few hours doctor was in my room ,
no paperwork no headaches , no need to leave the hotel.
Also what is very good is that always Somebody is communicated and asking if I was OK , and everything solved ,
I really appreciate that. Easy to manage once again no paperwork or need to fight to get money back great work, thank you so much.

Thai Vacation from Hell…

Faye Insurance was the best investment we made and saved us from a financial disaster on our last trip to Thailand. The lines of communication between our insurance carrier and my hospital worked smoothly, there was no stress from payments not being made to Bangkok Udonthani Hospital a private Hospital. My wife a Thai R.N , my son and myself were all victims of COVID. We were reimbursed promptly via Faye Wallet for all reimbursable expenses. My wife recovered in 5 days from her COVID, my son in 4. I was hospitalized for 20 days and could not leave until i was declared “fit to fly” back to Boston. My worst night was in a public hospital where my wife a 14 year RN was told if i was not moved to another hospital i might be on a ventilator by morning. No bacterial MD on staff.

Thank God we had a ***** star hospital an hour drive away in Udonthani. There thanks to Faye and our Adjuster Erica Drumiller I received outstanding medical care comparable to a Boston Hospital. I recovered while my wife and son remained in an adjacent hotel. I had two MD and round the clock nursing. I was on Remedisvir/ and oxygen. Our Adjuster Erica Drumiller went overboard to get us reinbursed in two phases. In being old school and not enthralled with email wanted phone contact, which ERICA did to immediately clear up any confusion. Prior to departure my wife put the FAYE app on my I pad. My RN wife used it during my entire recovery. We cannot say enough about FAYE as a company and ERICA as our adjuster. My life was saved and we all finally returned to Cape Cod safely. We would never leave home without FAYE . ERICA DRUMILLER Took care of us and saw that we received Amazing customer service, which is severely lacking in businesses today. Mr. Daniel Kienle, Cpm and the Kienle Family….God Bless

I bought Faye and I'm here to warn you - DO NOT BUY TRAVEL INSURANCE FROM FAYE!
I was meant to arrive Heathrow via British Airways at 10AM and had a connecting flight to Spain at 3PM. My BA flight actually arrived Heathrow around 5PM, well after my departing flight had left. BA has no customer service at Heathrow - you are completely on your own and if you elect to try to hold BA accountable good luck! So....I got a taxi, a hotel, a meal, then bought a brand new ticket to Spain since my ticket the day before was now unusable. In total, the late arrival cost me around $1.000. I filed a claim with Faye when I returned in September. FOUR MONTHS later, they wrote back to say they were unable to view my pdf attachments and could i send those in image format. Sure I said....no problem. It's hard to believe it took 4 months for someone to tell me they were unable to view the attachments but ok. I sent the images. Then I get a message back from Faye indicating they need reams of additional material to pay the claim. This is not my full time job - I have kids, I have a job, and I really don't have time for their crap. if you're going to buy travel insurance, just buy it from another vendor. These people are just NOT CUSTOMER ORIENTED. Although they are super accommodating on the front end, just don't plan on filing a claim of any kind. You'll get nothing just like me.
Update: Faye said below my message that my claim was resolved. Not exactly. Faye paid HALF of the sum I submitted and ONLY after this review was posted. Redemption? Not quite.

I loved all of the tours. The drivers were on time, pleasant and safe operators. My favorite tours were river rafting and zip lining in the cloud forest.
My favorite hotel was the Tropico-fabulous customer service and great food.
I’m not sure when but I definitely must go back to Costa Rica.
Thanks to Anywhere, I experienced one of the best overseas adventures.
Wet Harrington

We had a cancelled flight which caused us to have to stay an extra day. This added the unexpected costs for a new hotel, taxi, and meals for the extra day. Faye was super easy to work with to file a claim for the trip delay. Great customer service directly from the app.

It was insurance and I appreciate the option of canceling a few days prior to departure but I had a situation which called for me to double book a flight because the third party was suspect. I contacted American Express regarding my flight booked using EDreams to Okinawa and from Okinawa to Handeda becuase this company would not cancel my hotel reservation. Tey kept stating that they needed 72 hrs . When I investigated and researched them on line I noticed they had many complaints so I was concerned that my oneway flights would be fraudulent. Despite my efforts to cancel my flights I was charged. American express was able to cancel my hotel. I ended up booking directly with ANA for the one ways on the 24th and the 30th. I just could not take the chance that i would not have a seat. I was able to get back just $80 from them. I needed assistance but the insurance did little to warn me of a double booking that still existed. I would have liked to have discussed with ANA had I known this cancelation was not possible with EDreams.

You cannot speak to a person. One flight segment had a mechanical problem coming home while caused a 24 delay in London with no luggage on Father’s Day. I could not use the app since it would not allow uploads of PDF files. I got an immediate email saying they had the claim and were working on it. Two weeks later I asked about the status and got another automated reply saying they were very busy and still working on it. Another two weeks I again requested an update and got a similar reply, so I requested to speak to someone. This time a person replied saying Faye didn’t owe me anything since the airline paid for a hotel and some food vouchers, but offered a settlement of $400.

Don’t use this company, it nothing but a technology front end to a real insurance company.

Horrible customer service since you cannot speak to a person and only review your claim when you complain.

Although I'm in a good health condition, having Faye made it a worry free trip knowing that I'm fully covered if for any reason I get ill during this trip. Having a coverage in the amount up to two hundred fifty thousand in medical and hospital expenses not to mention the hotel accommodations during my recovery just kept my mind calm all the way! In addition to this, my flight is covered if I am unable to go back to the US if I am to be hospitalized. Having Faye made me so calm and relaxed during this trip to the Philippines. In my future travels, I definitely will have FAYE with me always!

The coverage is fantastic, I purchased this for my 11 year old son traveling as an unaccompanied minor. As a parent having to travel to pick him up I needed protection that was not covered. I wish there were policy's offered for this situation i.e. the parent(s) of minors transporting kids. My situation was I had to drive 400 miles to an airport for a direct flight for my son due to airline policies. They do not transfer flights for unaccompanied minors, so it had to be a direct flight. Because of weather, I had to leave 5 days sooner to pick up my son to be at the airport, because of snow storms. If I did not leave when I did, I wouldnt have been able to safely travel. I had to pay over $700 in hotel costs + food. I almost felt like this policy was a waste. However, I know my son's flight was protected. I am going to look into different companies to see if they will cover my situation. As a parent with joint custody, this is a reoccurring situation for travel. I always buy travel insurance.