With Nothing Underneath Reviews 511

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 233 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting the excellent fabric, fit, and stylish designs that are both classic and timeless. Many appreciate the thoughtful craftsmanship and the comfortable feel of the garments, often receiving compliments when worn. The customer service is frequently highlighted as exceptional, with staff members described as delightful, helpful, and professional, providing quick and solution-oriented assistance. Reviewers also value the personalized approach and the genuine willingness of the team to help, making interactions pleasant and efficient. However, some customers experienced issues with product durability, reporting that items faded, shrunk, or developed holes after only a few washes, despite careful handling. A few reviewers also found the quality of certain fabrics to be less than expected, and some were dissatisfied with the customer service response to these concerns, describing it as dismissive or unhelpful.

What people talk about most

Product

Customers had positive experiences with product, frequently praising the high quality, fit, and style of... See more

Staff

Consumers consistently report positive experiences with staff, describing them as helpful, friendly, and... See more

Quality

Reviewers mention positive feedback about quality, with many customers consistently praising the excellent... See more

Customer service

Users describe positive interactions with customer service, often highlighting the team's responsiveness,... See more

Service

Customers consistently note positive experiences with service, with many describing it as excellent,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have several beautiful items from WNU, mainly bought online although I have visited the Elizabeth Street store where staff were delightful and am looking forward to seeing the Marylebone shop. To... See more

Company replied

Rated 5 out of 5 stars

I visited the Belgravia store today and was greeted by Claire, who really listened to what I was looking for. I ended up purchasing the most gorgeous denim shirt! I’ll definitely be shopping here agai... See more

Company replied

Rated 5 out of 5 stars

I received the order in 1-2 days and the Classic Shirt is beautiful, the colour is perfect, a very deep khaki pine colour that really suits an olive skin tone, and the fabric is excellent quality; i... See more

Company replied

Rated 5 out of 5 stars

I find the quality of the fabric extremely good, my Dress Shirt both feels and looks sharp, fresh and stylish with each wear. I've also gotten great, quick and helpful service - Caitlin was fast, kind... See more

Company replied


Company details

  1. Women's Clothing Store

Written by the company

WNU is a sustainable womenswear brand and was created to make the perfect everyday shirt. Designed in London, inspired by men's tailoring adjusted for women; WNU offers an affordable wardrobe staple - a casual luxury with scrupulous detail using the highest quality materials.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

511 reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Francesca is amazing

Francesca is amazing! Had the most wonderful shopping experience, everyone was incredibly helpful and brought me multiples sizes and styles to try on! Couldn't be happier with my purchase and will be back soon!

July 12, 2025
Unprompted review
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Reply from With Nothing Underneath

Hi Amber,

Brilliant to hear about your amazing experience at our store. We'd love to welcome you back soon. Thank you so much for taking the time to be in touch with us.

Kindest regards,
Tessa

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Rated 5 out of 5 stars

I love these shirts

I love these shirts. They fit beautifully, are styled well and are easy to care for. On top of that, WNU's customer service is excellent. On a recent trip to London, I visited the Belgravia shop, where Jane, who helped me select new shirts, was terrific. Hoping the brand opens a shop in the U.S.!

July 9, 2025
Unprompted review
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Reply from With Nothing Underneath

Hi Laura,

Thank you so much for your review and your visit to our Belgravia store. We are more than happy that you love your new WNU shirts. We do offer international shipping if you are ever in desperate need of more WNU.

Kindest regards,
Maria

Rated 5 out of 5 stars

Wonderful products and superlative…

Wonderful products and superlative customer service! Millonee was so helpful and endlessly patient.

July 11, 2025
Unprompted review
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Reply from With Nothing Underneath

Hi Alison,

Brilliant to hear about your service with lovely Millonee.

Thank you for being in touch.

Kindest regards,
Tessa

Rated 5 out of 5 stars

AMAZING SUPPORT

Absolutely delightful service and support! Hannah was THE expert! I definitely come back!!! xxx

July 11, 2025
Unprompted review
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Reply from With Nothing Underneath

Hi there,

Thank you so much for your brilliant feedback. We are so happy to hear that you received such great service at our Notting Hill store. We'd love to welcome you back very soon.

Kindest regards,
Tessa

Rated 5 out of 5 stars

WNU is BRILLIANT

WNU is BRILLIANT. The Ledbury Rd store is fabulous because Bruns & Hannah are lovely, helpful and not pushy. A wonderful experience, and all so well priced. Thank you all and keep flying xx Saz Chamberlain

July 11, 2025
Unprompted review
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Reply from With Nothing Underneath

Hi Saz,

Thank you so much for your review. We are over the moon that you had such an amazing experience in store. We hope you love your WNU pieces for years to come.

Best wishes,
Maria

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Rated 5 out of 5 stars

exceptional service, especially from Hannah and her colleague!

Hannah was exceptional! (And her colleague as well). The friendliest, most patient and competent environment one could hope for. I will definitely be back time and time again, it’s my new go to shop for shirts!! Clean and well stocked branch, lots of mirrors and natural light, and the fabrics are amazing!!

July 11, 2025
Unprompted review
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Reply from With Nothing Underneath

Hi Giulia,

Fantastic to hear your gleaming feedback. Thank you for taking the time to be in touch.

Best wishes,
Tessa

Rated 1 out of 5 stars

They only publish 5 star reviews

I left a negative review as the quality of the item I received was dreadful - the shorts were completely see-through. It was never published - I thought I’d gone mad so wrote a similar review, which also never saw the light of day…
The shorts are really expensive so I was really disappointed. I’d expected much better quality for their steep prices.
Very untrustworthy practice to have a review section, then not let customers air any problems or quality comments.
I can see that I’m not alone in this experience.

July 8, 2025
Unprompted review
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Reply from With Nothing Underneath

Hi Em S,

Thank you so much for being in touch with our team regarding your concerns.

We are so sorry to hear that your WNU boxers were not what you expected. Our Production team go above and beyond to perfect every piece and we have never had this feedback before on the seersucker boxers. Our Seersucker is 100% cotton and is meant to be a light material, but certainly not completely see through as you describe. Please do send us photos of your boxers and our team can look to investigate this further.

Of course if you are looking for a heavier weight short, we’d recommend our hemp or Oxford materials which have a slightly thicker and denser weave.

Kindest regards,
Maria

Rated 5 out of 5 stars

Hannah is amazing

Hannah is amazing! Helped me find the right fit.
-Lina

July 10, 2025
Unprompted review
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Reply from With Nothing Underneath

Hi Lina,

Thank you for your recent visit to our shop. It is lovely to hear you had a fab experience and that you found a beloved new WNU item. We look forward to having you back in store again.

Best regards,
Maria

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Emily is great!

July 9, 2025
Unprompted review
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Reply from With Nothing Underneath

Hi there,

Thank you so much for your review. We are beyond elated to hear this. We hope you love your WNU pieces for years to come.

Best wishes,
Maria

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Rated 5 out of 5 stars

Amazing products and team!

It was my first shopping in this lovely store and we are served very well.. products have an amazing texture and fabric in high quality.. I would like to special thank you to Hannah and Frances for their valuable time and services which is provided there during our long shopping time. Thank you so much..xx

July 8, 2025
Unprompted review
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Reply from With Nothing Underneath

Hi Derya,

Thank you for your lovely review. We are truly happy you had such an amazing experience at our store. We hope you enjoy your WNU pieces for years to come.

Best regards,
Maria

Rated 5 out of 5 stars

Excellent!

First time ordering from this company and what a delight! Ordering easy, communication and delivery amazing! The items I received are good quality, great fit and lovely to wear.

June 27, 2025
Unprompted review
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Reply from With Nothing Underneath

Hi Lola,

Welcome to WNU, such a pleasure to be in touch.

Thank you for your lovely feedback, and we hope to see you again very soon.

Best wishes,
Tessa

Rated 5 out of 5 stars

Great service

Great service, super quick and helpful advice. The Tencel shirt (black) is beautiful. Had lots of comments on it.

July 3, 2025
Unprompted review
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Reply from With Nothing Underneath

Hi George,

Lovely to hear from you, we hope you are very well.

Thank you for your kind feedback.

Best wishes,
Tessa

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Rated 5 out of 5 stars

Fantastic quality and great service

The clothing is fantastic quality and the service at the shops is excellent. At this point I think I have 7 shirts! My group was helped by Bruna today and she was very patient and helpful.

July 2, 2025
Unprompted review
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Reply from With Nothing Underneath

Hi Loleini,

Thank you so much for being in touch. We are so happy to hear that you've had a great experience at one of our WNU stores.

Best wishes,
Tessa

Rated 5 out of 5 stars

Bruna was very helpful!

July 2, 2025
Unprompted review
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Reply from With Nothing Underneath

Hi Erin,

Just fantastic to hear your gleaming feedback. Thank you so much for taking the time to be in touch.

Kindest regards,
Tessa

Rated 5 out of 5 stars

Absolutely wonderful service

Absolutely wonderful service. Always such a pleasure to shop here as the quality is top notch and the fits are flawless. Love love love WNU!

June 28, 2025
Unprompted review
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Reply from With Nothing Underneath

Hi Miruna,

We are delighted to hear this feedback. So happy you enjoy your WNU pieces.

Kindest regards,
Maria

Rated 5 out of 5 stars

Highly Recommend

The staff were so friendly and helpful - gorgeous shirts!

June 28, 2025
Unprompted review
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Reply from With Nothing Underneath

Hi Maxime,

Wonderful to hear your fab experience with WNU. Thank you for your review.

Kindest regards,
Maria

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Rated 5 out of 5 stars

Incredibly high quality products and a…

Incredibly high quality products and a great range, excellent customer service as well!

June 26, 2025
Unprompted review
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Reply from With Nothing Underneath

Hi Laura,

Thank you for your kind feedback. Lovely to hear your review!

Best wishes,
Tessa

Rated 5 out of 5 stars

Love the clothes and amazing customer service!

I’ve loved everything I’ve bought from WNU and always get compliments on my sets. I recently ordered another one but decided to exchange it for a different colour and their customer service was extremely helpful. Tessa managed to expedite the exchange to ensure it arrived before my holiday.

June 24, 2025
Unprompted review
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Reply from With Nothing Underneath

Hi Philippa,

Brilliant to hear your review. Thank you so much for your kind feedback.

Best wishes,
Tessa

Rated 5 out of 5 stars

I recently purchased the linen boxer…

I recently purchased the linen boxer shorts in the navy and the red to match the two shirts I bought last year. They do match, perfectly! Excellent fit and quality fabric. I had the pleasure of dealing with Tessa in customer service who was really helpful and pleasant. Thanks to all.

June 24, 2025
Unprompted review
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Reply from With Nothing Underneath

Thank you so much Lynn for your lovely review.

Great to hear from you and enjoy your new boxers.

Best wishes,
Tessa

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