This company is a total scam. I purchased a white blazer. I waited for weeks. Come to find out they claim it was delivered to an individual. I told them that I never received anything, I checked with... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
YOU WILL NOT GET ANY ANSWER HERE. go to the sellers page, there you can write and get help or refunf or whatever. these are not the company that can help
I too got took by this company. I ordered the titanium cutting boards. The pictures show normal sized boards. what a suprise when they arrived and were micro mini boards! 8x51/2 " usable space. The... See more
Company replied
They process some of the PayPal payments for LuckyVitamin. They receive the money, LuckyVitamin misleads people by charging for DHL delivery and then using local post. Nothing gets delivered. LV bla... See more
1.5
Bad
31 reviews
Replied to 88% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This company is a total scam
This company is a total scam. I purchased a white blazer. I waited for weeks. Come to find out they claim it was delivered to an individual. I told them that I never received anything, I checked with my neighbors. I checked my cameras. Even though I was home the entire day. I contacted the company and the only response they gave me was they show it was delivered to an individual on their end. I asked them for a refund since I did not receive the merchandise and they never responded. Avoid these scammers at all cost.
November 10, 2025
Unprompted review
Advertisement
Bought GABA brand “Now” from reach
Bought GABA brand “Now” from reach . Doesn’t work compare with the one I bought from
Iherb. It is a scam “company’ . AVOID!
August 29, 2025
Unprompted review
Reply from Reach
Thank you for reaching out! We’d like to help resolve this, but we can’t locate your order with the details provided. Please let us know:
-The name of the store you purchased from
-Your email address - If you paid with PayPal, the email address linked to your PayPal account (this is the fastest way for us to find your order)
Once we have this information, we can make sure your concern is directed to the correct supplier.
I had the same issue as Nancy
I had the same issue as Nancy. Ordered 2 full size titanium cutting boards and received 2 boards the size of a license plate. I returned the baby cutting boards and the seller claimed my $119.21 was credited to my paypal account on 7/1/25. One day after receiving my return. The money was never posted to Paypal leaving me out $119.21 +$10 for return postage. I am so angry about this. I will never rely on PAYPAL again.
Transaction ID 69P615825M687194N
YOU DONT UNDERSTAND. THE SELLER JUST CLAIMED THEY REFUNDED THE MONEY. THEY NEVER PROCESSED A Refund to PAYPAL or CHASE 2852.
Thank you for escalating my complaint. I got my money back this morning. So grateful.
May 13, 2025
Unprompted review
Reply from Reach
Thanks for getting back to us so quickly!
We weren’t able to locate your order with the information provided, but if you completed the purchase using a credit or debit card through PayPal, the refund would have been returned directly to that card — not to your PayPal balance.
To check, you can:
1. Log in to your PayPal account
2. Open the original transaction
3. Review the refund section, which should indicate whether the funds were sent back to your card
If you’re still unsure, you’re very welcome to call our Customer Support Team at +1 (855) 220-6638. They can ask a few more questions to help locate the order and assist you further.
Thanks,
The Reach Team
Hello,
Thank you for following up and for providing your email address. We’ve looked into it, but unfortunately we weren’t able to locate your order using the details provided.
In some cases, the email used during checkout—particularly if PayPal was used—may differ from the one later shared with us. If you believe that might be the case, please feel free to provide any alternative email address you may have used so we can investigate further.
We understand how frustrating this must be, and we’d like to resolve it for you as quickly as possible.
Best regards,
The Reach Team
I too got took by this company
I too got took by this company. I ordered the titanium cutting boards. The pictures show normal sized boards. what a suprise when they arrived and were micro mini boards! 8x51/2 " usable space.
The took almost a month to get here. After reading these reviews, I realize I got no confirmation email or order number and no way to contact them.
So disappointing!
June 1, 2025
Unprompted review
Reply from Reach
Hello,
We’re sorry to hear that your order did not meet expectations. We understand the inconvenience this has caused and appreciate you taking the time to bring it to our attention.
We can confirm that refunds have been issued in connection with your purchase. We have also referred the matter to the store involved so they may review the product details and overall experience.
Reach supports international orders on behalf of a range of brands; however, we do not manage product content or fulfilment. This is why our name may have appeared on your card or bank statement.
Should you have any further questions, you are welcome to contact our team.
Sincerely,
The Reach Team
Utter rubbish
Bought self adjusted glasses
Absolute rubbish,cheap plastic and did not work. Return policy you pay postage to USA.
After several emails they increased refund from25% to 50%. So I lost £26 on a plastic non working piece of rubbish
Avoid them ++++++
I will report to Facebook
June 10, 2025
Unprompted review
Reply from Reach
Hello,
We're sorry to hear about your experience. We followed up with a request for additional information so we could locate your order, but have not received a response.
In many cases, Reach supports international orders placed through online stores, which is why our name may appear on your card or bank statement.
To locate your order, we require specific details. If you’re able to provide a confirmation email, reference number, or the email address used at the time of purchase, we would be happy to review again.
Sincerely,
The Reach Team
Advertisement
Totally unconscionable order process
I ordered what I thought were two (2) titanium chopping boards. I opted out of express shipping and extended warranty and chose to pay with Paypal. At no stage was there a final review of the order giving me the opportunity to cancel. Looking at my Paypal account I then found that I have actually ordered five (5) chopping boards! I immediately contacted Reach and asked to cancel the order for the three additional chopping boards but was informed that the order had already been filled and was ready for shipping, this despite the fact that there was a warning that shipping may be delayed due to overwhelming demand!
June 7, 2025
Unprompted review
Reply from Reach
Hello,
We're sorry to hear about your experience. We followed up with a request for additional information so we could locate your order, but have not received a response.
In many cases, Reach supports international orders placed through online stores, which is why our name may appear on your card or bank statement.
To locate your order, we require specific details. If you’re able to provide a confirmation email, reference number, or the email address used at the time of purchase, we would be happy to review again.
Sincerely,
The Reach Team
I would actually give them no stars at…
I would actually give them no stars at all
They are a scam.and fraudulent company.
They advertise one price and then takes x4 the quoted price.j
Avoid, Avoid them at all costs!!!!!!!!!
May 24, 2025
Unprompted review
Reply from Reach
Hello,
We're sorry to hear about your experience. We followed up with a request for additional information so we could locate your order, but have not received a response.
In many cases, Reach supports international orders placed through online stores, which is why our name may appear on your card or bank statement.
To locate your order, we require specific details. If you’re able to provide a confirmation email, reference number, or the email address used at the time of purchase, we would be happy to review again.
Sincerely,
The Reach Team
AVOID AVOID AVOID
AVOID AVOID AVOID - Ordered 2x spy cameras for around £80+£6.95 shipping. I noticed from PayPal that they'd also taken £4.99 for warranty and another £8.99 for premium shipping, neither of which I selected, and they'd set up a subscription. The cameras look like toy cameras and I've recently seen them on Amazon for £16.95 for a set of 2 with really bad reviews. They agreed to refund the shipping and warranty - not yet received over a month later and I cannot return the cameras. AGAIN another scam.
April 2, 2025
Unprompted review
Reply from Reach
Hello,
We're sorry to hear about your experience. We followed up with a request for additional information so we could locate your order, but have not received a response.
In many cases, Reach supports international orders placed through online stores, which is why our name may appear on your card or bank statement.
To locate your order, we require specific details. If you’re able to provide a confirmation email, reference number, or the email address used at the time of purchase, we would be happy to review again.
Sincerely,
The Reach Team
DO NOT PURCHASE ANYTHING THROUGH THESE
DO NOT PURCHASE ANYTHING THROUGH THESE, I LOOKED TO BUY A PRODUCT BUT BEFORE AUTHORISING PAYMENT I DECIDED NOT TO, HOURS LATER, I GET AN EMAIL FROM PAYPAL AUTHORISING PAYMENT AND SETTING UP MONTHLY SUBSCRIPTION, NOW CANCELLED. KEEP AWAY FROM THESE ROBBERS
May 2, 2025
Unprompted review
Reply from Reach
Hello,
We understand from your review that you had a disappointing experience, and we appreciate you taking the time to provide additional information following our request.
We have reviewed the details you shared; however, we have not been able to locate an order associated with the email address or phone number provided.
Reach supports international orders on behalf of a range of online stores. In order to determine whether we are connected to the transaction in question, we would be grateful if you could share any of the following:
– A copy or screenshot of the original order confirmation
– The name or website of the store where the order was placed
– Any reference or tracking number associated with the order
Once received, we will review again and advise on any next steps if we are in a position to assist.
Sincerely,
The Reach Team
Advertisement
Scam artist Avoid Shopperoc with by Reach
Avoid Shopperoc with by Reach. Liars, cheats and thieves. Waste your time and money somewhere else. Can’t say enough bad about these scam artists. Ordered one antenna was charged for three. Said they credited my PayPal account but never did. Go elsewhere with your money
September 17, 2024
Unprompted review
Reply from Reach
Hello,
We understand from your review that you had a disappointing experience, and we appreciate you providing additional information following our request.
We have reviewed the details you submitted; however, we have not been able to locate an order associated with the email address or phone number provided.
In some cases, the email address used during checkout (such as a PayPal-linked address) may differ from the one later shared with us. If you believe that might be the case, please feel free to provide an alternative address you may have used.
Additionally, if you are able to share any of the following, we would be happy to review again:
– A copy or screenshot of the order confirmation
– Reference number.
Once received, we will review again and advise on any next steps.
Sincerely,
The Reach Team
Unfortunately i had to give one star to…
Unfortunately i had to give one star to write a review i wanted to give them -5. Stay away from this site they are scammers and rip off merchants they will try to get as much of your money they can get there hands on
April 19, 2025
Unprompted review
Reply from Reach
Hello,
We're sorry to hear about your experience. We followed up with a request for additional information so we could locate your order, but have not received a response.
In many cases, Reach supports international orders placed through online stores, which is why our name may appear on your card or bank statement.
To locate your order, we require specific details. If you’re able to provide a confirmation email, reference number, or the email address used at the time of purchase, we would be happy to review again.
Sincerely,
The Reach Team
Ordered some cleaner advertised at…
Ordered some cleaner advertised at £19.99 payed by PayPal and this company charged £63 to my account ,got in touch with them immediately but no reply , next day tried again and they said parcel was dispatched and so couldn’t get refund unless I returned parcel after delivery ,which I expect will cost me more than product .Haven’t got product yet and paid £63 + that I cannot afford . Please try and check amount before you pay as they just show you price advertised and then stick on a load of extras. I would not recommend
April 2, 2025
Unprompted review
Reply from Reach
Hello,
We're sorry to hear about your experience. We followed up with a request for additional information so we could locate your order, but have not received a response.
In many cases, Reach supports international orders placed through online stores, which is why our name may appear on your card or bank statement.
To locate your order, we require specific details. If you’re able to provide a confirmation email, reference number, or the email address used at the time of purchase, we would be happy to review again.
Sincerely,
The Reach Team
I purchased the glasses and they were not usable
I purchased the glasses and they were terrible. I returned them with tracking number . It’s been more than 2 weeks and I did not get a refund . They send emails that they set the refund but it’s a bunch of lies . Don’t thrust this company . It’s a waist of your money and time to get a refund. Terrible company to deal with
March 6, 2025
Unprompted review
Reply from Reach
Hello,
We're sorry to hear about your experience. We followed up with a request for additional information so we could locate your order, but have not received a response.
In many cases, Reach supports international orders placed through online stores, which is why our name may appear on your card or bank statement.
To locate your order, we require specific details. If you’re able to provide a confirmation email, reference number, or the email address used at the time of purchase, we would be happy to review again.
Sincerely,
The Reach Team
Advertisement
Don't deserve 1 star
Don't deserve 1 star. Avoid these guys ! 3 fans bought. 3 different charges ? I found in my PayPal they started a subscription 🤬 wtf. Cancelled that. 20 + emails sent for refund. I threatened to contact my bank and PayPal . Next day all money refunded. I get to keep the 1 unit that was delivered. Rubbish product anyway....it's going in the bin 🤣
February 1, 2025
Unprompted review
Reply from Reach
Hello,
Thank you for providing additional information. We’ve reviewed the details carefully but have not been able to locate an order associated with the information submitted.
In some cases, the email address linked to a PayPal account or other payment method may differ from the one later shared with us. If that may apply, please feel free to provide any alternate email address that may have been used.
Reach supports international orders on behalf of a range of online stores, which is why our name may appear on your card or bank statement.
If you’re also able to provide a copy of the order confirmation or a reference number, we would be happy to review again.
Sincerely,
The Reach Team
I sent 10 + emails about my refund and…
I sent 10 + emails about my refund and totally ingnord them . I will never buy anything that involves this company again.
February 6, 2025
Unprompted review
Reply from Reach
Hello,
We are very sorry to hear of your experience and appreciate you sending through additional information. At this time, we have not been able to locate an order using the email address or phone number provided.
It's possible that the email address entered at checkout—particularly if you used PayPal—differs from the one you’ve shared with us. If you have access to another address used during the order, please feel free to forward it.
If available, any of the following would also be helpful:
– A copy or screenshot of the order confirmation
– A reference number
We’ll gladly re-review once we receive further details.
Sincerely,
The Reach Team
Really disappointed with this company
Really disappointed with this company. I ordered a patella brace which arrived 10 days after ordering, then today I am charged $29 for club membership. I certainly did not authorise this payment and am having trouble trying to reach them to cancel same.
January 21, 2025
Unprompted review
Reply from Reach
Hello,
We’ve completed a review of the information submitted but have not been able to identify an order matching the contact details provided.
It’s not uncommon for the email address used at the time of payment—particularly through PayPal—to differ from the one later shared with us. If that may apply in your case, we’d appreciate it if you could forward any alternate email addresses you may have used.
If you also have access to your order confirmation or a reference number, that information would be helpful for further review.
Sincerely,
The Reach Team
All care no responsibilty
This company takes payments from a pensioners account and then refuses to refund. Strange how an 86 year old woman in aged care is attending Spas and VIP body massages! All care no responsibility!!!!!
January 1, 2025
Unprompted review
Reply from Reach
Thank you for your review. We reached out requesting additional information to help us investigate further, but did not receive a response.
Reach may appear on your card or bank statement when we support international orders for online stores.
If you are able to provide a copy of your order confirmation, a reference number, or the email address used when the order was placed, we would be glad to review again.
Sincerely,
The Reach Team
Advertisement
Cameras don't work
Cameras don't work. Company refuses to acknowledge my multiple requests (4 so far) for return/refund.
potential buyers beware!!
December 10, 2024
Unprompted review
YOU WILL NOT GET ANY ANSWER HERE
YOU WILL NOT GET ANY ANSWER HERE. go to the sellers page, there you can write and get help or refunf or whatever. these are not the company that can help
December 12, 2024
Unprompted review
No care no responsibility
I started to order an item for Shopperoc and discontinued but somehow got billed for multiple transactions I did not want plus enrolled into an associated automatic payment system with each transaction!!! The support address for disputes with this supplier was 'With Reach' & I immediately emailed them for a refund. They replied after 9 days essentially saying they are the supplier for 'Shopperoc Embedded' but can't/won't help in any way but I should contact support @ Shopperoc direct. No further contact info such as a phone number provided. In other words Shopperoc say contact support@WithReach and WithReach say contact Shopperoc. I am very reluctant to contact either of these fraudsters again.
November 30, 2024
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.