Very helpful and straight forward in switching my car on insurance and made a mistake regarding date which was easily changed and they didnt charge me an admin fee as I’d requested. Great customer ser... See more
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Horrible company. It feels like driving with big brother constantly watching you. Occasionaly when overtaking a car you need to go slightly over the limit to quickly and safely overtake. Yet do this w... See more
I cancelled my insurance today using the online platform. It was very straightforward and took less then 10 mins. Clarissa was professional and efficient. Unfortunately the cost of owning a car is t... See more
First time i’ve used Stella. Very impressed so far. Easy to set up the black box (with my garage showing me in 30 seconds where it needed to be plugged in!) and the App. Customer service very helpful... See more
Company replied
Company details
Written by the company
We’re a purpose-driven insurance brand with one aim: to focus on leveling the playing field for women. That’s why we’re delivering insurance solutions that are adapted and tailored to the needs of women. We want to empower customers and humanise insurance which is clearly no small challenge. But we’re bringing a wealth of experience and passion to the table to help enable this. The world moves forward when we work together, as partners, allies, equals. That’s why we partner with like-minded people and organisations creating a community to drive actionable change for women. A portion of our profits is given to women focused charities and organisations with a shared vision to help improve the lives of women. We’re passionate about challenging the status quo, championing equality and building products for a fairer world. We’re starting with insurance. Come and join us.
Contact info
Cheadle Place, SK8 2JX, Cheshire, United Kingdom
- 0333 996 9718
- info@withstella.co.uk
- withstella.co.uk
3.6
Average
499 reviews
Hasn’t replied to negative reviews
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Agent helped me activate my online…
Agent helped me activate my online profile, quick and easy.
January 16, 2025
Unprompted review
Reply from Stella Insurance UK
Thank you for taking the time to leave a review.
We are pleased to hear about your positive experience with us. Please can you kindly edit your reply to include a policy number so we can ensure your kind words reach the agent you spoke to.
We value all customer feedback.
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Reply from Stella Insurance UK
Thank you for taking the time to leave a review.
We are pleased to hear about your positive experience with us.
Welcome on board for the coming year!
Poor customer relations
Late sending the tele device out over Xmas - demanding emails since
Was on holiday and unable to activate the tracker and explained situation - but not a great response from them
Spoken to like an delinquent employee and demanding emails a plenty
Not impressed
December 25, 2024
Reply from Stella Insurance UK
Thank you for taking the time to leave the review.
We do value all feedback from customers, and we are constantly looking at ways to improve processes so thank you for bringing this to our attention.
We can see the device has now reached you so thank you for your patience with the holiday period.
Reply from Stella Insurance UK
Thank you for the 5-stars! We are happy to hear you had a positive experience with us!
TheThe help page could be improved. I am not very tech savi and could have done with some more details on how to sync devices so that I could download the app. help page could be improved
The help page could be improved. I am not very tech savi and could have done with some more details on how to sync devices so that I could download the app. Also, the questions when setting up the insurance do not allow for enough variation. For example I will probably need to add business use to the policy but this didn't seem to be included in any of the questions.
January 7, 2025
Reply from Stella Insurance UK
Thank you for taking the time to leave this review.
We appreciate your comments, and we would love to assist so will get an agent to call you to help in any way we can.
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Reply from Stella Insurance UK
Thank you for the 5-stars!
We are pleased to hear you found the process straight forward and easy to use.
Reply from Stella Insurance UK
Thank you for taking the time to leave a review.
We are pleased to hear about your positive experience with us.
Welcome on board for the coming year!
Excellent price and easy onboarding
January 5, 2025
Reply from Stella Insurance UK
Thank you for the 5-stars! We are happy to hear you had a positive experience with us!
Reply from Stella Insurance UK
Thank you for taking the time to leave this review.
We appreciate the feedback
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I found the Stella company sheaper than…
I found the Stella company sheaper than other and a good experience so it's useful and good value
Thank you for your cooperation
January 4, 2025
Reply from Stella Insurance UK
Thank you for your feedback
We are pleased to hear we were competitive for you.
They were very professional in…
They were very professional in arranging my insurance and getting the apps you need for thier telematics
January 4, 2025
Reply from Stella Insurance UK
Thank you for taking the time to leave this review.
We will ensure the agent who assisted you receives your kind comments.
Very cheap and reliable insurance
Very cheap and reliable insurance, the best price with offers.
December 29, 2024
Reply from Stella Insurance UK
Thank you for taking the time to leave a review.
We are pleased to hear about your positive experience with us and welcome on board for the coming year!
Reply from Stella Insurance UK
Thank you for taking the time to leave a review.
We are pleased to hear about your positive experience with us and we will ensure your kind words reach the agent you spoke to.
Welcome on board for the coming year!
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Great help from Bella
Bella was very helpful in sorting out my login issues.
December 31, 2024
Unprompted review
Reply from Stella Insurance UK
Thank you for taking the time to leave a review.
We are pleased to hear about your positive experience with us and we will ensure your kind words reach the agent you spoke to.
We value customer feedback, so thanks for sharing!
Don't use Stella Insurance
Stella Insurance is the worst insurance arrangement I have ever encountered in the past 30 years of driving in the UK. I will not recommend them to my enemy because they cheat and use any reason to cancel your insurance. Only use them if you want to be insured twice in one week and risk police fines, as they can cancel your insurance without you knowing. They also feed on the deposit they collect from you. If you call them, you will be on the phone for over one hour, and they won't pay what they owe you when they cancel your insurance.
It was a nightmare experience. I was contacted more than five times via text and email demanding that I fit the telematics box I had yet to receive. And eventually, when it came, you could see that the company had every plan to cancel and make undeserved money from me. Until now, Stella has owed me a refund after deducting 95% of the deposit; It is purely an advance fraud. You paid the deposit before Stella confirmed the insurance, and they cancelled it within three days. Even though I have contacted Stella more than 15 times, they never paid me the leftover refund after deducting the exorbitant charges. They initially threatened that I should pay a difference because they thought I wouldn't return the telematics. As of today, the time of submitting this review, they are still owing me. They kept asking me to call them when I had already sent several emails, the main content of which was not attended to.
The Financial Ombudsman Service must investigate the company's affairs and how it cheats on customers.
October 18, 2024
Unprompted review
Reply from Stella Insurance UK
Thank you for taking the time to leave a review.
We are disappointed to read your comments as this isn't the level of customer service we aim to provide.
We can see your details are being investigated by our complaints team and a member of the team will be in touch to discuss your concerns.
Quick and easy to set up
December 28, 2024
Reply from Stella Insurance UK
Thank you for the 5-stars!
We are pleased to hear you found the process straight forward.
Reply from Stella Insurance UK
Thank you for taking the time to leave this review and we are sorry you feel frustrated.
We have actioned your request but please do not hesitate to get in touch if we can be of any further assistance.
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Reasonable premiums.
Very good and reasonable premiums.
The process of getting the policy was easy and straightforward.
December 25, 2024
Reply from Stella Insurance UK
Thank you for the 5-stars! We are happy to hear you had a positive experience with us!
Useless l think they're a rip off and…
Useless l think they're a rip off and should be banned from doing business. They keep threatening to cancel my policy over information they already have.
December 23, 2024
Unprompted review
Reply from Stella Insurance UK
Thank you for taking the time to leave this review.
We are sorry to read your comments as we do have all the information we need now in order to validate your policy.
An agent will call you to confirm this also.
Reply from Stella Insurance UK
Thank you for the 5-star review.
We are pleased to hear you found the online take-up process straight forward.
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