Wizer Reviews 1,346

I am constantly being overcharged for my monthly fiber broadband subscription and Wizer is not responding to customer service emails.

I do not recommend them as a service provider.

5 days. No Internet. Untrustworthy service. After calling this company for assistance repeatedly there was no real help, advice or even reason for the problem. It is evident that the company takes no resposibility for the problem and even less in finding a solution or working with people to support the situation. Working from home has been made difficult and I see absolutely no reason to continue with this company. They are wasting my time.

I would have to agree 100% with those that have written 1 star reviews recently. Its difficult to describe how bad the service from Wizer has been since our connection disappeared sometime over tuesday night. Now its 15:24 on thursday afternoon and there is still no connection.

What is probably the worst aspect of this is the absolute absence of anything resembling customer service informing us as to what has happened and what is being done to fix it. I read a reply to a previous poster here about the status being available on your webpage. Status!??! Basically the few status updates we have are that it is still broken (yes, i know) and what time the next satus will be available. Which will be the same status. We deserve at least to know after 2 days what the hell has happened to cause this. I mean, has someone dug up and stolen your cables?? How can a professional ISP not have disaster recovery plans in place that restore a service within hours?

And please stop blaming the supplier. This is not the first time we have had a long outage.

This is just not acceptable on any level. Do you plan to compensate us in any way? No, thought not ...

Back in the day where I attended a meeting with gigabit to the offer they had .. from day one it has been Lies and bad service. I can’t understand why this service has so many name changes and owners. The speed of the internet is so slow and randomly out of service. I am very annoyed to say the least. No replies from the customer service and the fact that there are so many unhappy customers writing here makes me wonder what I have committed myself to .. sort yourselves out or get out of the business.

I Can accept periodical outages but have now been without internet for over a week and the connection is still not up and running. Not a single information mail has been received to advice on what to do

Several connection issues in the last months. During the last 3 days we have almost no connection in the entire association. Even after several calls they seem not to want to resolve the issue.

I used them back when they were called Gigabit. The quality of the (fiber) Internet was great - no complaints about that.

The problem is when you need to contact support. I had to change the billing address, had to repeat a payment because my card payment was refused, had to complain about a double bill. Each of these can take weeks and dozens of E-Mails to solve, since their support system is terrible and you can't just change things online yourself.

We have taken over a fiber connection from previous tenants, and at first it was not clear how to actually transfer subscription. Luckily, it was easy to reach Wizer by email, and then Danny contacted me by phone. He did all the set up in a minute and now we have stable and fast connection. The download and upload speeds actually exceed the agreed speeds. Ping is 2ms. I am very happy with the connection. Everything just works. Danny was really helpful and answered all my questions.

I am also glad we do not have to buy a router from Wizer. I have a couple of my own, and I was glad to finally put one of them into use.

Really bad communication!

They took over the company we in Kulhuse signed with. Promised to communicate, but we hear nothing... as in NOTHING. And if people write something the least bit negative on Facebook wall, they delete it.

We just want them to live up to their promises.... looks unlikely.

I give them two stars, one for hope and one as bait to get them to start digging.

I PROMISE to give more stars, if we ever get our internet.

Although the installation took longer than promised to go live due to corona I suspect, the whole experience has been very professional and pleasant. Any questions and changes I've requested have been handled quickly and in a very positive manner, and the service has so far been running without any issues.

Very poor communication from company to customers - no clear timeline for when project will go live. Been signed up (and paid their installation fee September 2019. No installation yet - while not completely their fault they do absolutely nothing to inform or satisfy their customers..
Now they are offering free of charge installation and lower subscription fees than the contract we made back in 2019, again no proactive behavior towards their current customers offering rebates or credit pre paid expenses.

I have attempted to engage in a meaningful dialogue with their customer support and management thereof and again I can only say that I hear nothing and nothing is properly escalated.

With what can only be poor project management skills and horrible customer service processes I wonder how this company will be when they actually have to deliver real and ongoing value to their customers.

Simply put an awful customer experience - I would sincerely encourage their senior leadership to do some actual voice of customer to learn about how messed up their attitude is.

God service….

We recently got problem with our internet connection at home. I contacted Gigabit and got the best customer service ever. Hats off guys! Martine is the best🥰

Had a problem with internet and tried online support and nothing worked, and then we had a visit from Davor Smajilovics from Giga, who solved the issue with 30 min. Pro.
Thanks Davor.

If you have an appointment with them, they will simply not show up. It is not possible to rely on them.

I signed up for getting their internet in October 2020 as they were the only available option for Fiber in my area (even though it is Copenhagen). As my neighbours had had some delays i confirmed with them that i would have my internet in December as i really need it for working from home and homeschooling kids. They withdrew the money immediately as they claimed it was needed to get the permits and everything in place. Subsequently nothing happened. I had to chase them constantly for anything to happen. It took a month and many reminders for someone to come check where the cable needed to go. Another month and even more calls to get the cable to my outside wall. Everytime i call i get a lovely lady telling me she'll do her best to really help me now but nothing ever happens. We are now three months further and i still don't have internet. Don't listen to their promisses. If you have any alternative take it and avoid this company.

After waiting 2 extra months compared to what was agreed to have the fiber wired to the house and the router installed, now with everything being wired I am still waiting for about a week to have the connection turned on, with no date in sight for when this is going to happen.

The support team informs me they can't get hold of the project managers that are in charge with this, and I can't get an answer to when I should expect to be online.

I've been a customer for almost four years. The last year, reliability has been bad with too many outages. Gigabit has not fulfilled its promise to reverse this trend. Additionally, gigabit does not inform about outages when they do occur in a timely fashion.