WLMG Limited Reviews 

Don't be fooled because it is a Nissan approved service station. I only came here as Westway Nissan Hanwell unfortunately closed down and WLMG Nissan was the closest for me. The customer service was very poor, as I handed over the keys I asked for the WiFi login details as I had to use my work laptop for important meetings, the guy at the service desk said he will find out, but that never happened. I then asked the lady at the counter who told me...the guy must have walked past me 7 times knowing I asked him for the WiFi details. The waiting area is poor standard, not representing the Nissan brand. Uncomfortable low chairs and a table full of random magazines, no tea / coffee as you would expect in a Nissan environment. It was very noisy and everyone appeared to be running around, I felt like I was waiting in a hospital A&E Department amongst frustrated people. My car was not washed or cleaned which Westway Nissan always provided me during service. A damp brown paper on floor matt left for me to pick up and dispose of......I was also surprised to hear a request from the same bloke who didn't give me the WiFi details to give them a 9/10 rating for experience.....dream on mate.....I have decided that this is was the first and last time I will be taking my car to WLMG. I am willing to travel the extra 30mins to an hour and will stick with Westway Nissan in future for their high quality customer service and experience. I will be feeding back to Nissan UK Head Office about this experience. Beware folks👍

For a company with the tagline, “we keep our promises”, they do anything but.

There were four issues that needed fixing on my car before I collected it and only two were fixed, despite being told during the week and on the day before collection, that everything would be ready. I was also told I could keep the original Alfa radio. When we arrived slightly early to our appointment, the sales representation tried (and failed) to make a sly dig about this, even though there were no other customers in the showroom. It wasn’t until I was handed the keys that I was told two issues still needed to be fixed and I would have to come back at a later date. The radio promised to me was also not left in the car.

Upon getting into the car, it was clear to see they hadn’t done a pre-collection check as items, including paperwork, belonging to the previous owner were still in the glove box, the date/time was flashing and the temperature gauge didn’t provide a reading. It was the end of the day and it was clear the sales rep just wanted us to leave as his advice for fixing the temperature gauge was to “drive around and see if it comes on”. He did bring his colleague into the conversation about the date/time issue, after I asked him to look at the other model in their stock to see if that car also had the same problem (it did). Unfortunately, his colleague was equally as unhelpful and rude about it too.

I contacted the sales rep a couple days later letting him know the same issues upon collection were still present, and he told me these would be looked at when bringing the car back to be fully fixed, and that the radio would still be there for me to take home.

I had to ring them multiple times to get an update on when I could bring my car back to be fixed, and I was eventually booked in two weeks after collecting the car. When I bought the car in, I had to tell them about the date/time and temperature gauge issue as this information had not been passed to them by the sales rep, nor that the radio should be left for me. When I got the car back, the previous two outstanding issues were finally fixed and so was the temperature gauge. The time/date issue was not but I was told they would contact me when they had heard from their radio specialist. A call I am still waiting on months later.

I’ve also just found out the sales rep didn’t send off the change of the ownership paperwork to the DVLA and I have had to obtain this document myself. Fortunately, I made the sales rep give me the green new keepers slip upon collection, although he was reluctant to and claimed I wouldn’t need it…

Overall, a terrible experience; very poor customer service, information not passed on and promises not kept, would not recommend this garage to anyone. If anything, actively avoid!

I was recommended Wlmg by a family friend. Amazing service thanks to Nigel and Daniel. Thank you very much for my new car, I love it!

Went to this dealer too buy an MG5, MG office was not manned, telephoned to let them know I was there, sent into dealership next door. After a further 20 minutes waiting I gave up and left.

If the pre sales service is this bad imagine the after sales service.

Ordered a new sportage about 2 weeks in the eastcote branch and Mo who I dealt with was superb and made sure we was able to leave with the right deal.
Pleasure to deal with !

Wlmg mg Ruislip. Serviced car yesterday. From start to finish I have never had a better service from a car company before.

Terrible service. My mother brought a car from WLMG which wasn’t working properly ( clearly the car hadn’t been checked over ) and had to returned, it has been over 3 weeks now, still no car, no updates, difficult to get through to anyone by phone, I am discussed by their attitude and wouldn’t recommend buying from them.

Excellent, recently purchased an ex demonstrator Alfa Romeo Stelvio vehicle from Reading alfa. Found Daniel Osuhor (sales executive) very helpful and genuinely understood my needs and concerns. Being in sales myself it was a good buying experience. Finance was sorted easily and collection was smooth and all went to plan. Love the car and feel it reflects the fair market value.

avoid ruislip branch i order some parts for collection and inform by dino patel will be available next day then when i call next day they said they dont know when stocks going to come now i ask for refund which they said i will receive with in a week its been more then 2 week and when ever i call they give me different explaination now i dont have parts and loss of £95 avoid avoid avoid

We bought a new car from high Wycombe within 2 weeks it developed a fault. 5 months on still not fixed dealer gives one excuse after another avoid avoid avoid

Kevin and his colleagues at WLMG Reading saved the day for me. I Recently took my 2011 Jeep GC in for a few well overdue factory recalls, the system threw out a few more issues that had been hiding in the background and the system went into limp mode. They worked for a long time to get the system cleared and returned my Jeep to me in better than before condition and kept me informed along the way.
Thank you again so much for your help, really the best experience I have had with any car issues.

Regards

Jonathan

I am going through getting a mobility car with eastcoat and have had a bad time with one person saying one thing and then another first I was told they could deliver then I was told no then I was told I could pick up Friday then told Monday but this has put me out as I sold my car expecting to pick up Friday as I am due to go to my best mates house to honer he son that was buried two weeks ago so it has cost me a great deal of money to cancel the flowers I was taking also feel bad I can not make it. When I tried to explain this to David he did not listen to me spoke over me and just put the phone down on ne this has left me fuming and has affected my mental health making my depression and anxiety bad I even sent a message for someone to call and I'm still waiting hope Monday goes smooth but could do with car Friday not happy with David as he shows no respect for people

Went for a test drive of an MG ZS EV, had to pay a £100 refundable deposit which seems to be the norm in some dealerships.
We didn't like the car, so requested the deposit back. Its been nearly a month and it hasn't been refunded yet. They keep making excuses, rearely respond to emails or phone calls. First they said, they couldn't refund back to the credit card I paid with, so I provided bank account and sort code, but even after having given nearly 2 weeks ago, I'm yet to see my money back!
So, please avoid this place!

Just bought a new car from the dealership in Eastcote - very friendly staff, good choice of cars both new and used.
We’re good at sorting a couple of things out. Overall a positive experience.

I have had nothing but bad experiences!
DO NOT BUY FROM HERE.

Before I purchased my Fiat 500 the salesman I spoke to was polite and keen to get me to buy. I was promised mats and a full tank of petrol. Seemed like a great deal to me. However, as soon as I transferred the money for my vehicle, I received little contact. I was keen to pick up my new car so I arranged a time with the salesman. I arrived and waited 20 minutes for him to even turn up. He turned up and didn’t even apologise for being late.
He handed me the keys (not before trying to charge me again for tax which was already included in the sales price) and said ‘there’s 100 miles in the tank’ as if I thought that was a full tank! I did not receive the mats that were promised either. WLMG ‘famous for keeping their promises’ didn’t actually keep to any of their promises! I then had to chase up my own mats about 2 or 3 times as no one seemed to know what they were doing and nothing was organised for me.
Furthermore, the salesman failed to tell me that Fiats do not come with any tyre repair kits such as a jack to change a tyre. When I queried this with the staff after I got a flat tyre, they were sullen and rude. They did not apologise that they did not inform me of this. I had wasted 24 hours trying to get a replacement tyre, but if I knew this previously I would have prepared and bought a spare tyre or repair kit.

It does not end there however. I then needed a replacement instrument for a broken RPM dial, which was promised to be covered under warranty. I brought my car in to be looked at and was promised that someone would call me to arrange a time for me to drop in my car once the new part had been ordered. I waited two weeks before I decided to call and chase up. I was promised that the parts people would call and follow up with me. Surprise, they didn’t. After not being contacted AGAIN, I was then told that this part was not even ordered and no one knew anything about it. I was promised that someone would get in touch with me about this straight away. 7 days later I still had not heard...I phoned up again and the part had STILL not been ordered. I have again been promised a phone call but I do not expect to get one...day by day I get closer to the end of my warranty which makes me slightly suspicious.

If you want a garage that does not care about you or the customer service they give and just want your money then visit this garage. Otherwise, stay WELL CLEAR.

Purchased a Alfa Romeo Mito QV from WLMG with help from Daniel. Daniel was fantastic help throughout and when the car was collected it looked brand new, despite being a 4 and a half year old car. I was really impressed with the service that I received and have signed up to their service plan as I am confident that I will continue to get great service from them with them looking after my Mito.

I came to WLMG Reading branch to find my new Fiat 500. Jazz was so helpful and made sure that communication was constant and if I wasn't happy something was changed. I am thrilled with my new car, the efficiency and how friendly Jazz was. :)

Shout out to parts manager Andy (Reading branch). This afternoon, following a long and fruitless search for a particular coolant for my Sukizi Swift, Andy not only found a litre of this seemingly rare liquid! but gave it to me free of charge.
Impression: friendly, helpful staff - will return!

I had very bad experience with wlmg in ruislip. I paid for 3 services when I bought my diesel car. The engine oil was never changed. It was always the top up which was well above the level. Staff was not very friendly aswell.

We took the MG ZS EV on motability and it's fantastic. Thanks Kevin for your efforts and services. We wish you all the best. And thanks MG for providing an electric car for such a bargain price.