WLS (West London Security) Reviews 69

TrustScore 4.5 out of 5

4.4

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Rated 1 out of 5 stars

I had the most terrible experience with WLS straight from the start . As soon as we got into contract with them. I was waiting exchange the security batteries for six months and at the end they insta... See more

Rated 5 out of 5 stars

I live in a block of flats and we have used WLS for some years now and have found them to be first class in everything they do. Today we had a service call and Eriglen attended from WLS, I could not h... See more

Rated 5 out of 5 stars

well recommended london based company. Theres a lot of cowboys out there but ive used this company for over 10 year. They deal with intruder, fire alarms, access control and much more. All engineers a... See more

Company replied

Rated 5 out of 5 stars

We contracted WLS to fix an issue that we've been having with the intercoms for months and had many other call outs with another company. With WLS it was a breath of fresh air. Eriglen and Daisy have... See more

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4.4

Excellent

TrustScore 4.5 out of 5

69 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Excellent Service

The team at WLS are always quick to respond and friendly.
Their quotations are always on time and competitive.

October 10, 2022
Unprompted review
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Rated 5 out of 5 stars

Highly recommended

Appointed WLS to replace an intercom system. Job was done as agreed and on time. A fault was found and they were called out again to repair with no hassle. Highly recommended

September 22, 2022
Unprompted review
Rated 5 out of 5 stars

Great Service

I have used WLS just recently on one of my buildings and i have to say there service has been nothing short of fantastic, they ensure matters are dealt with quickly and efficiently.

Also, reports are always with you the same day.

Great service, highly recommended

October 4, 2022
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Rated 5 out of 5 stars

Amazing service received

Amazing service received. Repair was completed in the initial visit. I recommend this company and will definitely use again. Daisy and Samantha were very helpful in dealing with my query.

August 4, 2022
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Rated 5 out of 5 stars

Prompt, positive, very helpful.

Prompt and very helpful and positive initial response, excellent customer service and communication throughout process of ordering and programming of access control keys. One very happy customer.

July 13, 2022
Unprompted review
Rated 5 out of 5 stars

Great customer service!

Great customer service!
I've nothing but great reviews for this company. Matthew (Service manager) has always provided our company with an efficient, reliable service.

July 7, 2022
Unprompted review
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Reply from WLS (West London Security)

Hi Laura,
Thank you for your lovely review. We are pleased to hear you were happy with our service!
Regards,
WLS

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Rated 5 out of 5 stars

Our engineer arrived on time and found…

Our engineer arrived on time and found the fault very quickly, job completed efficiently and everything was well communicated.

June 27, 2022
Unprompted review
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Reply from WLS (West London Security)

Hi Michele,
Thank you for your review. Our engineers endeavour to provide world class service and we are pleased to hear you were not disappointed!
All the nest,
WLS Ltd

Rated 5 out of 5 stars

Great Service at my schools

well recommended london based company. Theres a lot of cowboys out there but ive used this company for over 10 year. They deal with intruder, fire alarms, access control and much more. All engineers are very pleasant and have great round knowledge on all systems.

June 13, 2022
Unprompted review
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Reply from WLS (West London Security)

Hello,
Thank you very much for your lovely review. It is very much appreciated :)
Regards,
WLS Ltd

Rated 5 out of 5 stars

IMPRESSIVE SERVICE

Following an incident of vandalism on our electrical entrance gates, WLS had organised a repair and the gates fully functioning within 24 hours of reporting it to them. Impressed and pleased with the fast and courteous service.

June 7, 2022
Unprompted review
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