Wulff og Konstali Food Shop Reviews 

194
•
TrustScore 2 out of 5

2.2

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2.2

Poor

TrustScore 2 out of 5

194 reviews

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2.2

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(194)

30 reviews in the last 12 months

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Rated 1 out of 5 stars

Different prizes for the same menu every day...

Since the questions is done in English, I will answer in English.
I have been one of the biggest customers at The Audo in Nordhavn since the opening. I know for sure I was the single biggest customer for the first 3 years. Had breakfast and all my business lunches there. When Wulff and Konstali took over the cafe they didn't allow people to you computers, - so because of that I moved all my business lunches to and other restaurant located at Nordhavn. But I did keep on having my breakfast there every time I am in Denmark, apt. half the year every day. I have a simple breakfast. two slices of dark bread with butter and cheese and a medium cup of filter coffee. Since I have the same every day I was surprised that they charge rather 66 d.kr - 69 d.kr or 74 d.kr…Different prices every day. I told the staff many time but they looked at me like I am an idiot, some of them was even nor very pleasent when the answered me and just told me that their prize was the right one. Financially I dont really care what the cost was, what I cared about was paying the same prize for the same stuff every day. 14 days ago I decided to loos a little weight and therefor changed my order to 1 slice og black bread with butter and one slice of cheese and the same cup of medium filter coffee. And that cost 3 different prices…64 d.kr or 56 d.kr or 58.d.kr. Today I told the waitress ( whom I have told the same thing over and over about the changing prized) and was told that if I was not happy I could write a mail. I just god so fed up of this ridiculous service and asked for the mail address, and was told I could look it up my selv. Even I love the design and concept of The Audo and have been coming since the opening about 4 years ago, I decided to never come again….and by the way…I have kept all the recites with all the differen numbers…It say on the recite that I was served by Aske…however I think that's a boys name…the waitress is the smallest of the girls working there and the date for the recite is to day 4 th. of September and the time was 7.41 am...

September 4, 2026
Unprompted review
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Reply from Wulff og Konstali Food Shop

Kære Ole

Tak for din henvendelse og for at dele din oplevelse med os.

Vi beklager meget, at du har oplevet skiftende priser på den samme bestilling, og ikke mindst at du ikke har følt dig taget seriøst, når du har gjort personalet opmærksom på det. Det er naturligvis ikke den oplevelse, vi ønsker at give vores gæster.

Vi tager din feedback meget alvorligt og følger op internt, så vi kan få afklaret årsagen til de forskellige priser og sikre, at det ikke gentager sig.

Vi håber, at du trods din oplevelse vil give os muligheden for at byde dig velkommen igen.

Mvh. Team W&K

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Rated 2 out of 5 stars

Customer service is so poor

If it wouldn’t happen each and every time I wouldn’t care to comment but sorry guys, have you ever heard of customer service? Truly disappointing experience, almost as if they are making you a favour with the order you end up overpaying anyway. Last time at this place unless you hire some friendly and professional staff fronting customers.

January 3, 2026
Unprompted review
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Reply from Wulff og Konstali Food Shop

Dear Nina

Thank you for sharing your feedback.

We’re genuinely sorry to hear that your repeated experiences have left you feeling disappointed, particularly regarding the level of customer service.
This is not the standard we aim for, and your comments about staff attitude and overall experience are taken seriously and noted.

Best regards,
Team W&K

Rated 1 out of 5 stars

Entire Experience Was Awful

Entire Experience Was Awful

Everything about this meal was disappointing from start to finish. The food quality was extremely low. The coffee was cold and tasted bad, the eggs were way too creamy and unpleasant, and the bread was ice cold.

I also ordered a green juice, but there was nothing green about it at all—it looked and tasted nothing like what was advertised. The teriyaki chicken was terrible as well—dry, flavorless, and barely edible.

The only thing I could actually eat was the waffle, and even that wasn’t anything special. After just a few bites of everything else, I gave up.

Overall, the entire experience was awful, and I absolutely would not recommend this place to anyone.

December 7, 2025
Unprompted review
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Reply from Wulff og Konstali Food Shop

Dear Kokob Dawit

Thank you for taking the time to share your feedback.

We are truly sorry to hear that your meal did not meet your expectations. The issues you describe are certainly not in line with our standards, and we appreciate you bringing them to our attention.

We take your comments seriously and will review them with our team to ensure improvements are made.

We hope you will consider giving us another chance in the future so we can provide you with the quality experience you should expect.

Best regards,
Team W&K

Rated 1 out of 5 stars

Very disappointing experience

I have booked a table for 3 in Klampenborg to have a birthday brunch my my family and could not be so disappointed! We were sit on a table in the middle of the walk way to the kitchen and close to the toilet entrance.
I did ordered a capucino with oat milk and had it with regular milk instead.

July 13, 2025
Unprompted review
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Reply from Wulff og Konstali Food Shop

Dear Pilar

Thank you for sharing your experience with us. We’re sorry to hear that your birthday brunch did not meet your expectations, both regarding the table location and the mix-up with your cappuccino order. This is certainly not the experience we wish to provide our guests.

We appreciate your feedback and will use it to review our seating arrangements and service attentiveness to ensure we improve going forward.

Best regards,
Team W&K

Rated 1 out of 5 stars

Unprofessional lousy service

My son and I were there for brunch at Hellerup branch around 11.45 today, 15th April. We were so very disappointed with their lousy service. After giving our order, within about15 min we were served with the bread basket with drinks. Then we were waiting for the rest more than half an hour, while the coffee was getting cold. Then have to inform a waitress who was servicing another table. Then she said the kitchen is busy, it will take a while. But nothing came. Then I went up to the cashier's desk and said we are still waiting for our food. Then a waitress said it is on the way and I came to our table. Then after a few minutes, we were served only my son's order and mine was missing. Then I had to go to the cashier's desk again to inform we got only one order but we ordered for 2 people. Then another girl said will check and after another 5-10 min only I was served with the rest. I couldnt enjoy the meal with the hot drink I ordered, as it became ice cold by the time I got my meal. Improve your lousy inefficient service! Not even an apology from their side. Some snobbish young waitresses!!!

April 15, 2025
Unprompted review
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Reply from Wulff og Konstali Food Shop

Dear Thamari

Thank you for your feedback.

We’re very sorry to hear about your experience at our Hellerup branch — this is not the level of service we aim to provide. Waiting that long, receiving incomplete orders, and not getting an apology is unacceptable, and we fully understand your frustration.

Your feedback has been shared with our team, and we will follow up internally. Please feel free to contact us directly at wogk@wogk.dk if you’d like to share more details.

Best regards,
Team W&K

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Rated 5 out of 5 stars

Excellent, cozy experience, I could not recommend it more

I have to start with this:
My/our experience was probably enhanced by terrible - 1 out of 5 - experience in Caffe, we had left (Mad & Kaffe Amagerbro - Brunch og Cafe, Tyrolsgade, København S).
But lets stick with this review of a very nice experience, especially by the great attitude of the personel at Wulff and Konstali:
They greeted us with smile and let us in even though they were full. We only had to wait for next table to be cleaned.
Our waitress was Azra. She was nothing but kind, and even though, she was somewhat new at the workplace and under the preasure of other duties, she did all and then some to make us feel like VIP guest. She has kind attitude, smile on the lips and in the eye.
Then I need to mention Andreas. Tall, robust gentleman with full beard and confident but service oriented attitude. He was in the charge of the service.
Then food - it was spectacular. Well balanced dishes, taste fresh and "lækkert", look awesome, pastry like from your grandmother. Nothing tasted artificial or boring. I, we (me and my pregnant girlfriend) could tell, they care for every aspect, they really do. Last, but not least, price for the whole experience is 10 out of 10.
We will come back and we will tell everyone to visit this place as well.
Thank you, you saved our Sunday. You treated us like we would treat our best friends.

Vi ses søde mennesker :)

Roman, Dorte and Lucca ;)

April 6, 2022
Unprompted review
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