Wolford Reviews 

I am a life long Wolford customer and I am appalled with the service I have received over the past month from Wolford. The online team are very unhelpful and frankly unprofessional. It is not acceptable or fair to string a customer along for weeks, incorrectly send them on a fool's errand to a store well out of their way, not reply to their emails for weeks and then simply tell them that you are no longer handling their issue and choosing to not help them. The online Wolford team can barely bring themselves to respond to customer emails, let alone actually help customers with issues regarding Wolford products.

This customer service from Wolford shows a lack of respect and value for its customer and does not reflect the brand values Wolford is known for.

The responses I received from the Wolford online team were repeatedly inaccurate and shows a lack of diligence. Only one of the several people I spoke to actually tried to solve my issue but the two other people who picked the email chain after them completely ignored the their colleagues attempt to help me even after I flagged it. I have now been waiting more than a week for a reply to my last email to Wolford. This is an unacceptable level of customer service from a brand like Wolford.

Wolford takes your money BUT do not send out your ordered items. Rubbish service. Order at your own risk however please note that you are likely to encounter problems, have lots of stress and unlikely to receive any items from them.

I ordered an item on 21st November. I received no confirmation of the order but the monies were taken from my credit card on 22nd November. I still have not received my order. There is no UK telephone number as their offices seem to be in Italy. I have sent 10 emails asking when I will receive my order and all I get told it is being processed. Do not buy from Wolford.

This company needs to be investigated by the fraud office. Just reading these reviews is shocking and aligns with my experience with these fraudsters. I ordered a body for £150 which is extremely expensive but I bought similar years ago and the quality was good at that time. They tried to charge £64 for postage after stating free post. It went back to them and they acknowledged receipt of goods. This was August 3rd it is now 21/10 and MULTIPLE emails and no refund despite agreeing to it. Accounting issues allegedly. FRAUD by deception is what it is. Their CEO is new Regis Rimbert, also doesn't respond to complaints. Shocking behaviour. DO NOT BUY FROM THESE PEOPLE. I'm opening a case with small claims court and this will damage their credit rating in the UK. Scammers.

The absolute worst costumer service! I ordered two pair of stockings in a size large, however when opening my package upon receiving it, was a size large and a size small. I write an e-mail to them explaining that they sent the wrong size to me and they are making it to be my own fault. I sent them a screenshot of my order on their own website where it literally says that I ordered both stockings in a size large. In none of the e-mails they are offering to make up for their own mistake but that I have to sent the stocking back to them and that they don’t do exchange. How is it that I am being punished for something that is their mistake!? They should have offered to send me the correct size that I actually ordered.
They just lost a customer - under no circumstances am I ever buying from them again and rest assured I will tell everyone in my circle not to buy from this inconvenient store!

Appalling service. I ordered goods 5 weeks ago. Received nothing. I asked for a refund and they told me they had a system’s problem and could not refund me and that I should wait for the goods. Don’t order from them!

Very unhappy with the customer service at Wolford! It is very hard to get through to them on the phone, practically impossible! I managed to get through and also sent an email to update my delivery address. They sent an email back to say they will update it, but still sent my parcel to my old address! Please refund or send the items to the correct address! Order: EU0002459012

I wanted to send tights back as they had a ladder! £35 pair of tights! I took a photo and emailed the company, they said I would need to send the tights back (outside of the UK) so they can assess, although they wouldn’t refund the postage costs,

I have been a regular customer of Wolford for over 3 years and this is the service I get!

Order number EU0002430312

Ordered 5 th of July, still was not shipped. Phone number doesn’t work. CS was not helpful at all. It’s just a scam

Do not order tights online! I made a return for 2 orders last year in December and I am still waiting for my refund after numerous emails.

Best tights but terrible online service! I ordered three tights on November 3rd. For some reason a wrong Billing address (shows how secure the site is) and delivery address was sent in my reciept. Immediately I told them that the address is incorrect - initially they told me that they cannot change the address but after i highlighted that i would need to raise a credit card dispute they wrote back confirming that the address has been corrected. It's been three weeks and I still have not received the parcel! When i checked on its status (there is no tracking number) they told me that it was due to be delivered to the wrong address within a week!
4 weeks of wait for delivery and still they are planning to send it to the wrong house!!! I shared with them the confirmation email stating that the address had been corrected but the staff are like a broken record and keep saying they cannot change it.
Should i not hear back from them within this week and get my parcel i will be raising a dispute with my bank. Word of advise - go to the store and buy it - it is genuinely not worth a 4 week delay and online arguments. They need to work on their online services.

This company produces the best tights and leggins ever. I have had them for a few years and I wash them in the washing machine. Worth every penny, clothes too-unparalleled quality.

Wolford's Customer Service was unhelpful in helping me track down my package and then not refunding me since I didn't receive the package. It has now been 4 days since FedEx told me that it was 1. mis-delivered. 2. Missing. 3. Backed up due to delays and 4. then the bald faced lie that it was weather related. I relayed this to Wolford who seemed to do nothing but take the side of the carrier. Now I'm expected to wait. Again. And see if the package arrived and if it does, must return said package via the same carrier who lost it in the first place and then WAIT 7-10 days to have it arrive back and receive a refund. I will NEVER shop with them again and Theresa is a failure at her job.