Wollaston Motorrad Reviews 

126
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

My 1300GS developed a fault, just as I was to set off for Wales! I phoned BMW assist and Sam turned up - he was excellent. Not only knowledgeable but throrough. The bike had to be taken into Wollaston... See more

Rated 5 out of 5 stars

Took my lovely GSA 1250 in for its 600 mile service following engine replacement. As usual customer service 10/10. Sorted me out with a courtesy bike a BMW F900 sporty little thing, now I know why I l... See more

Company replied

Rated 5 out of 5 stars

Had 1st service completed at Wollaston BMW Motorrad. Ben from the service team as usual was first class. Great communication and customer service, makes you feel like a valued customer. Review score... See more

Company replied

Rated 5 out of 5 stars

Great new site, and all the staff, especially Ben went the extra mile to look after my bike. Thoroughly recommended and five out of five for me so thanks Ben, and thanks Wollaston Motorrad.

Company details

  1. Motor Vehicle Dealer

Written by the company

Welcome to Wollaston Motorrad, Northamptonshire. Your authorised local BMW retailer, with excellent offers on new and approved used BMWs. Visit us today.


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4.7

Excellent

TrustScore 4.5 out of 5

126 reviews

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4.7

All reviews

(126)

34 reviews in the last 12 months

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Rated 5 out of 5 stars

Great experience dealing with Will…

Great experience dealing with Will Perry purchasing my Ducati Monster, no waffle no fuss… exactly as described… can’t fault them
Thanks Will!

November 29, 2024
Unprompted review
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Reply from Wollaston Motorrad

Hello Mark, thank you for taking the time to share your fantastic five-star review!

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Rated 5 out of 5 stars

Found a great looking bike for sale at…

Found a great looking bike for sale at this dealer, nice showroom and area. Stuart dealt with me and took my old as px and was great.
Will come again.

November 25, 2024
Unprompted review
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Reply from Wollaston Motorrad

Hello Matthew, thank you for taking the time to share your fantastic five-star review! We're glad Stuart provided brilliant customer service and delivered a positive experience. We look forward to welcoming you back in the future.

Rated 5 out of 5 stars

Very helpful and knowledgeable staff

Very helpful and knowledgeable staff. Owen the sales advisor was very informative and thorough in explaining all the options for my purchase and details of the bike.

October 26, 2024
Unprompted review
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Reply from Wollaston Motorrad

Hello Bryan, thank you for taking the time to share your fantastic five-star review! We're glad Owen provided brilliant customer service and delivered a positive experience.

Rated 5 out of 5 stars

Great service, great bikes

Owen spent a lot of time talking us through all of the features available to ensure we got the perfect bike for us to tour on at the best price. He arranged a test ride we could do with my wife as pillion, something Blade Honda were unable to do a week earlier which is partly why we again shopped at Wollaston BMW. I am delighted with the bike, and the service we received from Owen and all at Wollaston BMW.

November 8, 2024
Unprompted review
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Reply from Wollaston Motorrad

Hello, thank you for taking the time to share your fantastic five-star review! We're glad Owen provided brilliant customer service and delivered a positive experience.

Rated 5 out of 5 stars

Fantastic service from start to finish…

Fantastic service from start to finish thanks Will for making the deal very easy see you soon guys

November 9, 2024
Unprompted review
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Reply from Wollaston Motorrad

Hello Steven, thank you for taking the time to share your fantastic five-star review! We're glad Will provided brilliant customer service and delivered a positive experience.

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Rated 5 out of 5 stars

Traded in my private plate Honda CB500…

Traded in my private plate Honda CB500 for a new BMW F900r BMW Motorrad done everything to transfer my plate to my new motorbike fantastic service and communication from Will 100% would recommend!

October 19, 2024
Unprompted review
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Reply from Wollaston Motorrad

Hello Rob, thank you for taking the time to share your fantastic five-star review! We're glad Will and the team provided brilliant customer service and delivered a positive experience. We hope you are enjoying your F900R!

Rated 5 out of 5 stars

2nd bike purchased from Wollaston

2nd bike purchased from Wollaston in the last 10 years. Friendly helpfull staff, good range of bikes, on offer, nice coffee and didnt blink when i rocked up 30 mins before closing wanting to see a bike that was in the wharehouse. They offered me what i thought was a good deal and accomodated a couple of minor adjustments reuquested.

Owen was super helpful, dealing with my questions quickly and making the whole process smoother stil. Even loaned me his wafer stash so I could re code locks when i got home to Devon.

October 11, 2024
Unprompted review
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Reply from Wollaston Motorrad

Hello Grant, thank you for taking the time to share your fantastic five-star review! We're glad Owen provided brilliant customer service and delivered a positive experience for you. Thank you for your continued loyalty.

Rated 5 out of 5 stars

Stunning Service

I have been a biker for 25 years and bought and sold a wide range of bikes over this time and dealt with a range of motorbike dealers, however I can honestly say I have never dealt with one as professional and helpful as Will and his colleagues at Wollaston BMW.
I have recently purchased a used bike from them and Will was fantastic from the start, sending me a private video of the 2 bikes I was interested in, meeting with me in the day I test ride it, even though he was on a training day, following up all our conversations and always keeping me informed.
We did have a number of conversations going back and forth to finally get a deal done and Will was always helpful and never pushy.
On collecting the bike the hand over was spot on the bike looking stunning and was so pleased with my purchase and using their dealership.
Unfortunately on the ride back a fault came up which was not the dealers fault and just a know issue with some of the Aprilia bikes, I spoke to Will about it and he was so apologetic and genuinely gutted about it, but he has now looked into this fault and dealt with the issue and is due to be sorted, so just shows that their after sales service is just as excellent as their sales themselves.
I am totally impressed with the team there and I can honestly recommend them to anyone that is looking ti buy a quality bike.
When I am looking again I will definitely go to Wollaston first without a doubt.
Thanks Will for all you done for me it’s great to see that there are still dealers out there that do look after their customers.

One very happy customer
Mr Steven McAllister
11/10/24

October 10, 2024
Unprompted review
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Reply from Wollaston Motorrad

Hello Steven, thank you for taking the time to leave us a fantastic five-star review. It was a pleasure to read your review and we are glad that Will provided such a positive experience. We look forward to welcoming you back in the future!

Rated 5 out of 5 stars

Took my GSA in for a oil and filter…

Took my GSA in for a oil and filter change today and as its out of warranty in a few weeks I asked for a software update and a few oem nuts were rusty so I wanted them changed and I asked for the cam chain tensioner upgrade as well and this was all done free of charge. " Not the service of course " and could not be happier with the service they provided thank you .

September 11, 2024
Unprompted review
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Reply from Wollaston Motorrad

Hello Andy, thank you for taking the time to share your fantastic five-star review!

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Rated 5 out of 5 stars

Customer service like this is hard to find...

I genuinely cannot praise the staff at Wollaston Motors Motorrad highly enough. In my early morning haste to start a weekend long trip across Wales, I made a pretty stupid, school boy technical error with my bike that required an hour plus in the workshop to rectify it.

I rocked up to Wollaston Motorrad on a Friday afternoon when they were clearly very busy and they would have been well within their rights to say "we're sorry sir but we'll have to book it in for next week". I would have been disappointed but I would have appreciated their position nonetheless. Instead, they dropped everything, fixed my biked, checked it all over and road tested it before they gave it back to me!! So thanks to them I was able to get straight back on the road and salvage the majority of my much anticipated trip to Wales with friends, instead of cancelling the whole thing and crying into my beer later that evening :)

I'm beyond grateful that they came to my rescue at the 11th hour and got me back on the road. They've earned a customer for life and I definitely know where I'll be buying my next bike very soon.

Massive thanks to a very professional and customer service driven team of people.

August 9, 2024
Unprompted review
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Reply from Wollaston Motorrad

Hello, thank you for taking the time to share your fantastic five-star review! We're glad the team provided brilliant customer service and were able to assist you in a time of need. We hope you had a great time in Wales, and look forward to welcoming you back in the future.

Rated 5 out of 5 stars

I bought a GS 1250 TE Adventure from…

I bought a GS 1250 TE Adventure from Owen at Wollaston, great customer service and I absolutely love the bike :-)

July 18, 2024
Unprompted review
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Reply from Wollaston Motorrad

Hello Keith, thank you for taking the time to leave a review, we're delighted that your most recent experience was such a positive one with Owen. We hope you are enjoying your new bike!

Rated 5 out of 5 stars

I was looking for a new bike

I was looking for a new bike and made an enquiry. Owen on the sales desk sent me a video of a suitable machine. A S 800 GS I arranged a test ride which was very useful and agreed to buy. Service throughout was superb highly recommended.

July 20, 2024
Unprompted review
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Reply from Wollaston Motorrad

Hello, thank you for taking the time to leave a review, we're delighted that your recent experience was again such a positive one with Owen. We hope you are enjoying your new bike!

Rated 5 out of 5 stars

Second purchase of a new bike from…

Second purchase of a new bike from these guys. This time a chap called Owen, easy to speak to with no pressure, informative and got me exactly what I wanted . Kept me informed at every step. Highly recommended. If only he was a magician too and could manage a set of vario luggage that noone can get at the moment!
Loving my new 1300gs

July 18, 2024
Unprompted review
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Reply from Wollaston Motorrad

Hello, thank you for taking the time to leave a review, we're delighted you returned to the business and that your most recent experience was again such a positive one with Owen. We hope you are enjoying your new R 1300 GS!

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Rated 5 out of 5 stars

Wollaston Northampton

Owen at Wollaston Northampton was a pleasure to do business with. This was the second time I have brought a bike through Owen and both time I cannot fault the service I have received from him I am more than happy. I traded in my F800 GT for a 1250 RS and now I feel I have the best bike I have ever had it Superb

July 4, 2024
Unprompted review
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Reply from Wollaston Motorrad

Thank you for taking the time to leave a review - Owen will be delighted to hear your feedback. We hope to see you again in the future.

Rated 5 out of 5 stars

BMW Motorrad Wollaston 10 out of 10!

I had been using BMW Motorrad Wolllaston for approximately 5 years for the servicing and fitting of accessories to two of my BMW motorcycles before a short break of a year ish (reason: bought a temporary/interim non-BMW bike) and now had cause to return as I within the last week purchased an R1250 RS (however not from them as a dealership), but having returned to them for an OEM parts accessory fitting query, I was welcomed back as if I had never departed! Jack from the service and parts department has maintained his highest level of customer care and professionalism, looking after me, and quickly sorted my issue without hesitation and expertise.
I would highly recommend BMW Wollaston dealership for sales and servicing and parts as all the staff are always over and above helpful.
10 out of 10! Thank you.

June 19, 2024
Unprompted review
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Reply from Wollaston Motorrad

Hello Cam, what a fantastic five-star review, thank you for taking the time to share your feedback! We're glad Jack and the team have always provided brilliant customer service and delivered positive experiences. We look forward to welcoming you back in the future.

Rated 5 out of 5 stars

Excellent quality of sales and service

I've bought a number of new BMW bikes from Wollaston over the last few years and I've never been disappointed with any of the bikes or the service I received during the purchases.
This time I was looking at the new F800GS and my initial inquiry was dealt with by Owen Reed who walked me around their 2 demo bikes giving me lots of information, suggestions and advice but no pressure. Decision made, order placed and just one week later I collected my new bike.
Owen made the whole experience a pleasure and if you are wondering about the F800GS, well it's a brilliant bike.

May 17, 2024
Unprompted review
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Reply from Wollaston Motorrad

Hi Phil, thank you for taking the time to share your fantastic five-star review! We're glad Owen provided a positive experience and thank you for your continued loyalty to Wollaston Motorrad.

Rated 5 out of 5 stars

Superb as always.

I can’t fault Wollaston, Northampton. From the initial e mail contact with Owen to taking the bike away it was about as easy as it could be, this is the second time I’ve dealt with them and on both times they have been seamless, and it certainly won’t be the last time moving forward, also on top of that the help in the service department is great, always willing to help with everything. I highly recommend them.

May 3, 2024
Unprompted review
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Reply from Wollaston Motorrad

Hi Ben, thank you for taking the time to share your fantastic five-star review. We're glad the team has always provided brilliant customer service and delivered many positive experiences. We look forward to welcoming you back in the future!

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Rated 5 out of 5 stars

Great customer service and support to…

Great customer service and support to decide my first BMW bike , awesome after sales service and good advice

April 27, 2024
Unprompted review
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Reply from Wollaston Motorrad

Hi, thank you for taking the time to share your fantastic five-star review! We're glad the team provided brilliant customer service and delivered a positive experience!

Rated 5 out of 5 stars

Good all round service

Owen at Wollaston BMW was great to deal with and was friendly and supportive. Even picked me up when i travelled to collect the bike.
Bike was exactly as stated in the advert and nothing hidden or missed as far as i can tell.
And little touches such as some comms after the sale to ensure all was ok was nice to receive as well.
Thanks again!

April 12, 2024
Unprompted review
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Reply from Wollaston Motorrad

Hi Sean, thank you for taking the time to share your fantastic five-star review! We're delighted to hear of your positive experience and feedback for Owen. Wishing you many happy driving miles on your new bike.

Rated 5 out of 5 stars

Excellent experience

Top service from Owen.
Excellent knowledge, talked me through all the steps to get my first bike.

March 9, 2024
Unprompted review
Wollaston Motorrad logo

Reply from Wollaston Motorrad

Hi Mike- thank you so much for taking the time to leave us a fantastic five-star review! We're pleased to hear that Owen delivered a positive experience for you.

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