A waste of time and energy
What a terrible experience. Do not trust their quality control and customer service. I ordered yarn more than a month ago. It arrived quickly but I realized that one the yarn balls they sent was damaged. I don't know how that passed control quality. I wrote an e-mail with proof to ask them for a new ball of yarn to replace the damaged one. They took a week to respond but agreed to do it. Cue to two weeks later. Still nothing. I emailed them again to ask what's going on. They replied saying that it was delivered and provided me with a link that is broken and from a completely different transporter. They wrote AGAIN asking for the right tracking number. They sent me the tracking number to the first order I placed, which I obviously received. I asked AGAIN to please send me the correct tracking number and am waiting to hear from them. By now, it feels like they are just leading me on and playing dumb, just for me to drop it. How unprofessional. Mind you, this is for a ball of yarn that costs less than 5€. Imagine what would happen with bigger orders... I would have loved to buy again from them but I'll make sure to avoid them like the plague from now on. What a waste of my time.
Edit 23/09 : They finally sent the replacement after 6/7 weeks of back and forth, two bad reviews and one last angry e-mail from me.