Wonderbox España Reviews 

16,855
TrustScore 3.5 out of 5

3.6

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Rated 1 out of 5 stars

I paid an additional 20€ more for breakfast on my chosen hotel yesterday.Then I called the hotel to make a reservation if they have plenty of rooms available.They said yes.However after I mentio... See more

Company replied

Rated 5 out of 5 stars

El hotel do de estuvimos. EXPECTACULAR. Hotel Alexander en mestre venezia. Pero el wonderbox en general, un rollo. Te piden suplemento y mínimo de días en la mayoría de hoteles. Y muchos en verano... See more

Rated 4 out of 5 stars

We were satisfied with Wonderbox, though the hotel Yomo Eureka in Andorra could have been better because they gave us the cheapest room that they have. We'll definitely use Wonderbox again!

Rated 5 out of 5 stars

Eventually we managed to book a weekend away for my wife’s Special Birthday. Currently enjoying the weekend in Broto Aragon Spain. A special place and a wonderful hotel . Thank you for making this... See more

Company details

  1. Gift Shop

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Written by the company

Wonderbox nace de una idea muy sencilla: cada día es más difícil hacer un regalo que haga realmente ilusión. Wonderbox propone una solución original al alcance de la mano: una caja regalo temática que contiene una guía y un cheque-regalo, canjeable por la actividad elegida. Inspirado en un modelo anglosajón ya probado, estamos en permanente búsqueda de ofertas de servicios y ocio que sean tanto originales como de calidad. Nuestra ambición es doble: ayudarle a hacer felices a los suyos y hacerle pasar momentos inolvidables. Wonderbox, ¡experiencias inolvidables!

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3.6

Average

TrustScore 3.5 out of 5

17K reviews

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3.6

All reviews

(16,855)

4,189 reviews in the last 12 months

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Rated 2 out of 5 stars

We bought wonderbox like a gift 2 times…

We bought wonderbox like a gift 2 times - the first one was for my bestie and she is satisfied with her excursion to the Wine factory. But the second one was with the hotels - stay and relax for few days, and we chose it for ourselves. The number of hotels was not related to the mentioned quontity on the box. Each time hotels asked to add extra night - and to pay extra, others hotels sent requirments that not possible to use the Wonderbox during the summer time and season. So if you suggest such gift boxes be sure that hotels will not charge customers extra night ar will be available at the season somewhen - because for me is strange that the hotel has free rooms to book on the booking but with wonderbox - not possible.

July 15, 2024
Unprompted review
Wonderbox España logo

Reply from Wonderbox España

Buenos días Caroline-Joe,

Sentimos lo sucedido.

Nos gustaría conocer más detalles para poder ayudarle con la reserva.

Le sugiero nos escriba a calidad@wonderbox.com

Reciba un saludo
Cristina
El equipo Wonderbox

Rated 1 out of 5 stars

Our experience has been terrible

Our experience has been terrible. What an annoying gift to manage!
We exchanged it for a stay in the hotel La casa del Patriarca in Valencia but it's been months the hotel has been giving us all sorts of excuses to never confirm the booking! It's been months!!! In the wonderbox site our reservation is shown as "used" and terminated. But we never stayed in the hotel. And I keep writing and calling them... And getting frustrated, with no resolution.
On the other hand, wonderbox replies to my emails with copy and paste answers that have nothing to do with my case. And there is no human response in the call center.

Es todo esto una grande estafa?????

September 2, 2024
Unprompted review
Wonderbox España logo

Reply from Wonderbox España

Buenos días,

Lamentamos leer su comentario.

Nos gustaría conocer más detalles y poder darle una respuesta personalizada. Le sugiero nos escriba a calidad@wonderbox.com.

Reciba un saludo
Cristina
El equipo Wonderbox

Rated 5 out of 5 stars

Hotel Alexander perfecto, wonderbox mal

El hotel do de estuvimos.
EXPECTACULAR.
Hotel Alexander en mestre venezia.
Pero el wonderbox en general, un rollo.
Te piden suplemento y mínimo de días en la mayoría de hoteles. Y muchos en verano no te Dan opción.

June 7, 2024
Unprompted review
Rated 5 out of 5 stars

All was great

I had a great massage in a very nice spa. Would consider to buy Wonderbox again as a gift.

April 20, 2024
Unprompted review
Rated 1 out of 5 stars

Disaster

Disaster. Not willing to help. Our voucher expired we were kindly asking for prolongation due to the situation as family we have been through but the agent refused to help, cold heart. I will make sure people I know wont buy, and I wont use them neither, I used to buy for Christmas Birthday but not anymore. They just lost a client who bought often.

April 1, 2024
Unprompted review
Rated 5 out of 5 stars

AMAZING

I got wonderbox voucher for my birthday (1 night ) and I love it. So many options to choose. We went to Casas Cuevas Almagruz Purullena and it was outstanding :)

April 6, 2024
Unprompted review
Rated 1 out of 5 stars

Para no repetir

Horrible. Nos a costado más de 10 intentos que te acepten en un hotel. En cuanto dices que vas por wonderbox todo son problemas .

April 7, 2024
Unprompted review
Wonderbox España logo

Reply from Wonderbox España

Buenos días Elena,

Sentimos leer su comentario y le aseguro que se tendrá en cuenta.

Le sugiero nos escriba a calidad@wonderbox.com para conocer más detalles y poder darle una respuesta personalizada.

Reciba un cordial saludo
Cristina
El equipo Wonderbox

Rated 4 out of 5 stars

The apartment was in a beautiful…

The apartment was in a beautiful location and had all the basic things needed to have an enjoyable time. Wifi was weak and there were not enough bathroom accessories but the place was clean and comfortable.

March 19, 2024
Unprompted review
Rated 1 out of 5 stars

It should never expire

It should never expire. I got it as a gift in December 2019. 2020 pandemic. 2021 pregnant. In 2022 I move to live in another country. I have proof of everything. March 2023 gift expires. The gift in the trash. I have to work, I have two kids, there's a pandemic, I moved... and on top of that I had to be on the lookout to renew the gift before it expires..... I don't want a gift like this anymore, I don't want it and I won't give it, because in the end you put the other person in a compromise. How am I going to tell the person who gave it to me that his money is going in the trash?
No me respondas una frase políticamente correcta, porque cuando he enviado un email a calidad y me respondieron en menos de una hora, ya sabían que no me iban a solucionar el problema. Encima, me tratáis de estupida… horrible el servicio de wonderbox, sobretodo cuando hay algún problema…

February 23, 2024
Unprompted review
Wonderbox España logo

Reply from Wonderbox España

Hola Laia

Con el fin de poder verificar su caso, puede mandarnos un mail con sus datos de registro en Wonderbox ( nombre, mail y código de cofre) al mail calidad@wonderbox.com, y el Dpto de Calidad le dara una respuesta personalizada.

Reciba un saludo
Laura
El equipo Wonderbox

Rated 1 out of 5 stars

¡¡¡¡ESTAFA!!!

¡¡¡¡ESTAFA!!!! No compren estos packs, ni wonderbox ni similares, son todos estafas y cualquier experiencia te sale más cara que si vas sin estos packs

January 10, 2024
Unprompted review
Wonderbox España logo

Reply from Wonderbox España

Buenos días Elias,

Lamentamos leer su comentario.

Nos gustaría conocer más detalles, le sugiero nos escriba a calidad@wonderbox.com y le daremos una respuesta personalizada.

Le deseamos un buen día.
Cristina
Wonderbox

Rated 2 out of 5 stars

Find Wonderbox annoying to use

Find Wonderbox annoying to use. It holds on to any money in the account. Even if there is a small balance it’s not released to use for upgrading a stay to a second night. You can check a comodatuon availability prior to using the wonderbox package when you want to book a particular date. Many hotels say that no longer accept Wonderbox. Etc etc

September 18, 2023
Wonderbox España logo

Reply from Wonderbox España

Buenas tardes,

Sentimos leer su comentario.

Nos gustaría conocer más detalles para poder ayudarle. Le sugiero nos escriba a calidad@wonderbox.com y le daremos una respuesta personalizada.

Le deseamos un excelente día
Cristina
El equipo Wonderbox

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