Wood2U Ltd Reviews 

4,994
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 115 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff provides exceptional support, offering great advice and making the ordering process simple. Buyers are consistently impressed by the wonderful product quality, beautiful finishes, and very affordable prices available across a wide range of options. Furthermore, people appreciate the prompt shipping, noting that items arrive quickly and are securely packaged on pallets. However, some people mentioned issues with delivery timing or communication, such as packages arriving earlier or later than expected without prior notice. A few consumers also experienced frustration regarding missing samples, delayed orders, or receiving incorrect items that required extra effort to resolve.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting promptness, great... See more

Product

Reviewers highlight positive aspects of product quality, noting that the flooring looks stunning, feels... See more

Service

Customers had positive experiences with service, frequently highlighting helpful staff, flawless online... See more

Order

Clients share ambiguous opinions on order experiences, as many reviewers praised the fast delivery, simple... See more

Price

Customers consistently note positive experiences with price, often highlighting very reasonable costs,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Made a few requests for samples, as with a blank canvas of a house to kit out, multiple looks were each in contention for various areas. One sample wasn’t included, which wasn't an issue ultimately,... See more

Rated 4 out of 5 stars

The product and price was fantastic The communication from wood2u was poor I phoned several times to confirm when my delivery was due It came a day later than stated Even on the day it arrived... See more

Rated 4 out of 5 stars

Quick delivery and well packaged. AC4 product I had bought before. I purchased only one pack which made shipping very expensive. Arrived quickly and it was completely undamaged because of the excellen... See more

Rated 4 out of 5 stars

Second time I’ve used Wood2U - this time for a smaller order. Still very good and professional service provided - including a Follow up phone call shortly after I placed the order, to confirm I’d ord... See more


Company details

  1. Flooring Store
  2. Flooring Contractor
  3. Home Improvement Store
  4. Interior Designer
  5. Wood and Laminate Flooring Supplier
  6. Wood Supplier

About Wood2U Ltd

Written by the company

Wood2U has been selling wood & laminate flooring on the internet since 2003. We have access to over £10m worth of stock all for delivery within 2-3 working days.

ABOUT US


Wood2u was formed to provide top quality wood and laminate floors at prices usually only available to the trade. Formed using the expertise of a long established flooring business who have over 50 years experience supplying and fitting floors to the Trade, Builders, Architects, and Domestic end users across Europe. We recognised a requirement for the supply of materials together with access to expert knowledge for people who wish to undertake the fitting themselves in order to obtain the cost benefits.

FREE DELIVERY*

We offer free delivery on all orders over £500. Standard delivery on our floors are £49.99. We deliver to everywhere in the UK, however additional charges may occur depending on your location. (Please see our website)

Once you have selected the items you require and you have added them into your basket, you will then need to enter your details in order to select your delivery date. The lead time on each item is listed for you, it displays the soonest available date and if required you can select this date or any date in the future. Your order will be processed, packed and stored for delivery on the date that you choose. If your order is scheduled for delivery on the soonest option please notify us at least 24hrs before delivery if your circumstances change and you need to amend the date. For orders that are booked further in advance please contact us at least 72 hours before the date that you have picked as orders that are placed in advance, may be dispatched 48Hrs prior to delivery.

FREE SAMPLES
We offer a FREE sample service to make it easier for our customers to see the colour and texture of our floors.

We aim to send you the exact sample you order, however under certain circumstances we may have to send you a different thickness to what you have ordered but the exact same colour, as our sample service is designed so you can see the colour of the floor. If you need to see a certain thickness to compare the sample that you have ordered to a floor you already have then please let us know and we can arrange that for you. We only do this so you receive the correct colour in the quickest time so you can order your flooring.

PRICE PROMISE
We are committed to giving our customers the best value we can offer and continuously check our pricing against our competitors. If you have found the items cheaper elsewhere please let us have all the information and we will do our best to match or beat the price! shop laminate shop engineered shop vinyl shop worktops CONTACT US

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

5K reviews

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4.4

All reviews

(4,994)

112 reviews in the last 12 months

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Rated 1 out of 5 stars

Partial refund never materialised

Agreed to take a damaged item when delivered to showroom due to time constraints.
Was told a partial refund would be sorted.
Partial refund morphed into an credit note which I explained was of little use due to living two hours from the Rugby shop…
Emailed and been ignored …
Disappointing and can therefore not recommended this company unfortunately.
Update - the issue was resolved and the refund processed, many thanks for restoring my faith in the company.
Regards

July 15, 2025
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Reply from Wood2U Ltd

Hi Martin,
As discussed, we’ve reviewed the matter and can confirm that the document in question was a credit note related to your order, the refund has already been processed and returned to your original payment method.
Thank you
Wood2U

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Rated 5 out of 5 stars

Excellent experience

Ordering the flooring was straightforward and it was delivered on the time and date promised. The price charged was very good value.

July 8, 2025
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Reply from Wood2U Ltd

Thank you for your review! We’re really glad to hear you were happy with the service :)

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Rated 5 out of 5 stars

Becky was super helpful

Becky was super helpful, the service was excellent. We are thrilled with our new flooring.

June 26, 2025
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Reply from Wood2U Ltd

Thank you for your review — we're glad to hear you're happy with your new flooring!

Rated 4 out of 5 stars

Great price, shame about delivery costs

Great product, fast delivery, delivery too expensive if you only need one pack.

June 23, 2025
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Reply from Wood2U Ltd

Thank you for your feedback! We’re pleased to hear you’re happy with the product, service and delivery speed.
We appreciate your thoughts on the delivery cost, It’s something we’re always reviewing, especially for smaller orders, and your feedback is valuable to us!

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Rated 5 out of 5 stars

Good all round

Good value, excellent delivery and super customer service, thank you Wood2U.

June 30, 2025
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Reply from Wood2U Ltd

Thank you for your kind words! We’re thrilled to hear you were happy with the value, delivery, and our customer service. We really appreciate your support — thank you from all of us at Wood2U!

Rated 5 out of 5 stars

Sent sample out quickly.

Sent sample out quickly.

June 16, 2025
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Reply from Wood2U Ltd

Thank you for your feedback! We're glad to hear the sample reached you quickly — we always aim to provide fast and helpful service. Let us know if you need anything else!

Rated 5 out of 5 stars

Krono Original Atlantic 10 Appalachian Hickory 8155 VH

I bought the Krono Appalachian flooring on sale earlier this year. We had to wait until we were actually fitting it which was delayed due to personal circumstances. My husband started fitting it a couple of days ago so I'm happy to make a review.

My husband says as somebody who has never fitted a floor before, and isn't particularly DIY oriented, fitting it is easy. The hardest part is the mental gymnastics of working out a continuing pattern throughout the floor we're fitting it, the cutting etc (I got him a contour gauge to make it easier and it's really helped).

The floor itself is beautiful and feels like it's such good quality. When I first priced this it was £2,400 just at United Carpets and Beds, so goodness knows how much it was elsewhere. I looked around and found it at Wood2u for £1,200. We weren't ready for it yet, but the when we finally were, it was on sale and we did the whole floor, three rooms and a hall, for a little over £600. I'm delighted with the floor, and the cost.

A little advice for anyone choosing this floor, the edges are slightly bevelled to give a deliberately natural look meaning the lines between boards are pronounced. The feel of the floor is gorgeous on bare feet. I don't know how they did it, but it doesn't feel like most laminate floors to me. It has a slightly wood feel which has an inherent warmth that wood floors tend to have, warming quickly under the feet, whereas laminate tends to stay feeling cold.

Seeing the floor take shape is a pleasure, I can't wait until it's finished.

Tip: watch lots of YouTube videos on laminate floor fittin before starting if a first timer planning on fitting yourself. My husband is doing a fantastic job with no previous experience because he watched videos for a month before starting.

July 7, 2025
Unprompted review
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Reply from Wood2U Ltd

Thank you for your review, We're absolutely delighted to hear how pleased you are with the Krono Appalachian flooring. It's great to know that, even as a first-time installer, your husband found the fitting process manageable.
Thank you again for your kind words and helpful advice for others considering this floor. We can’t wait for you to enjoy the finished result, and we hope it brings warmth and beauty to your home for many years to come :)

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Rated 5 out of 5 stars

Good service Delivery was as promised

Delivery was as promised. Response to my question was quick
The oak worktop was good quality and the board was cut as requested. I would recommend this company.

June 13, 2025
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Reply from Wood2U Ltd

Thank you so much for your lovely feedback! We're glad to hear the delivery met your expectations, and that our team was able to respond to your question quickly. :)

Rated 5 out of 5 stars

great service

great service. fast delivery. only downside was the delivery cost which was £30 if I remember correctly. this would of been fine if I purchased multiple packs but as I needed only 1 I found it quite expensive. but I was desperate and didn't have time to collect. 10/10 service and we'll packed for delivery.

June 7, 2025
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Reply from Wood2U Ltd

Thank you for your review! We’re really glad to hear you were happy with the service, speed of delivery, and packaging — and that everything arrived when you needed it.

We completely understand your thoughts on the delivery cost. It’s something we’re always reviewing, especially for smaller orders, feedback is really valuable to us.

Rated 5 out of 5 stars

Needed product urgently and delivered…

Needed product urgently and delivered quickly. Builder commented on quality of product

June 5, 2025
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Reply from Wood2U Ltd

Thank you for your feedback! We're so pleased we could get the product to you quickly when you needed it most. It’s great to hear your builder was impressed with the quality too.

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Rated 5 out of 5 stars

Delivery exceptional!

Delivery of quality goods has always been on time and so well packaged!

June 19, 2025
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Reply from Wood2U Ltd

Thank you for your kind words! Ensuring quality and reliability is something we take pride in, and it’s great to know that it’s showing. We truly appreciate your support!

Rated 5 out of 5 stars

Great deal

Good communication, great prices, speedy delivery.

June 2, 2025
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Reply from Wood2U Ltd

Thank you for the great feedback! We're glad you were happy with our communication, pricing, and fast delivery.
If you need anything else in the future, don’t hesitate to reach out. :)

Rated 5 out of 5 stars

Excellent prices and very good customer…

Excellent prices and very good customer service

June 26, 2025
Wood2U Ltd logo

Reply from Wood2U Ltd

Thank you for your feedback.
We're thrilled to hear you appreciated our prices and customer service, If you need anything in the future, don't hesitate to reach out! 😊

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