I've had a woodpecker floor down for over 10 years now and the quality is second to none. I called back into them recently as I needed some support with supplying some extra flooring for some other ro... See more
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Highgrove Limed Oak
Pant Glas Industrial Estate, 26, CF83 8DR, Trethomas, United Kingdom
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Replied to 96% of negative reviews
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The product is top class, our customers love the ease of laying the flooring. So many colours and ranges available. Rebecca Telfer is so helpful and a joy to deal with. Nothing is ever to much trouble.

Reply from Woodpecker Flooring
We had a great experience with Woodpecker Flooring. The quality of their products speaks for itself—beautiful finishes, excellent durability, and a real sense of craftsmanship.
A special shoutout to Rebecca, who was incredibly helpful and full of knowledge. She took the time to answer all our questions, offered clear guidance, and made the whole process much easier. Her expertise and friendly approach made a real difference.
Highly recommend both the flooring and the team behind it!

Reply from Woodpecker Flooring
FANTASTIC COMPANY WITH GREAT KNOWLEDGE, GOOD RANGE AND COMPETITIVELY PRICED.
WE WERE INTRODUCED TO WOODPECKER BY REBECCA. SHE HELPED US WITH DISPLAYS, PALLET STOCK AND ALL THE SUPPORT WE NEEDED TO GET UP AND RUNNING. SHES ALAYS AT THE END OF THE PHONE AND ALWAYS HAPPY TO HELP. I WOULD HIGHLY RECOMMEND REBECCA AND HER FANTASTIC COMPANY.

Reply from Woodpecker Flooring
I purchased the Harlech feather oak flooring and I have not being disappointed. The quality of the flooring really shows and certainly will stand the test of time.

Reply from Woodpecker Flooring
As a experienced parquet specialist , I am always looking to use the very best products available. The wood pecker range certainly fall into that category. Precise milling and quality finishing combined is key to creating a immaculate outcome. Love using woodpecker flooring.
Billy trickett @ Academy wood flooring

Reply from Woodpecker Flooring
We’ve just finished laying 50sqm of Brecon River Oak and love it. So easy to install and looks great throughout our downstairs.

Reply from Woodpecker Flooring
The click fit wooden flooring is very easy to put down, however a bench power saw is a must. The wood is of good quality and look great when laid down. I would strongly recommend the click fit over tongue and groove.

Reply from Woodpecker Flooring
The staff were so helpful. I inherited Woodpecker’s oak flooring when I bought a new property. I had no information how to care for the flooring but one of Woodpecker’s staff gave me so much advice and information, I couldn’t go wrong! He couldn’t have been any more helpful. Thank you.

Reply from Woodpecker Flooring

Reply from Woodpecker Flooring
Woodpecker were extremely responsive and helpful. Informative and intelligent phone advice and quick turnaround times.
Highly recommended +++

Reply from Woodpecker Flooring
Simon was very helpful and quick in his responses which were informative

Reply from Woodpecker Flooring
Floor great apart from far too many short pieces sent three messages enquiring about beading and threshold but got no reply at all so on that basis I shall not be using you for my other rooms

Reply from Woodpecker Flooring
I’ve never written a negative review before, but I feel compelled to warn others before they spend their hard-earned money.
In 2021, we installed Woodpecker flooring in our home. My husband, a joiner with over 25 years of experience, installed the flooring himself, something he’s done hundreds of times. The screed was professionally laid and completely level.
Within just one year, the flooring began shifting and chipping at corners. Fast forward five years, and it’s deteriorated to the point where we've had no choice but to completely replace it.
In high-traffic areas like the kitchen and front entrance, large gaps appeared between boards, the laminate began to peel and the floor became an embarrassing eyesore. We had to lay down runners and rugs just to hide the damage.
Our trusted local flooring supplier (who’s been in the industry for over 30 years) has stopped stocking Woodpecker due to numerous complaints from his customers experiencing the exact same issues we've had.
There was a 25-year guarantee with our Woodpecker flooring, but it didn’t even last a fifth of that time.
If you're considering Woodpecker, please think twice. We’ve now spent thousands more redoing what we thought would be a long-term investment.
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Edited 4 months later: Since writing this review, Woodpecker has received a flurry of 5-star ratings. Just a word of caution: almost all the recent 5-star reviews focus on how great the customer service is, not the actual flooring.
You'll notice that the 1-star reviews come from customers who’ve actually had the flooring INSTALLED for a few years, and they’re the ones reporting serious issues. Something to keep in mind before making a decision.

Reply from Woodpecker Flooring
Really dissatisfied and disappointed with this product, lasted 12 month(ish) before the joints started to fail and corners started lifting and breaking. I will add that I’m not a professional installer however, I’ve laid other brands of flooring in my own properties previously with zero issues. Seems to me the the joins are too small and of poor design/quality.
The only recommendation on this would be to avoid it really, not cheap to buy but appears to be cheap quality sadly.

Reply from Woodpecker Flooring
Simon was very helpful. He had a good knowledge of their products. Answered all our questions. His input really helped us focus our minds on exactly what was the important criteria for us and our home /family.
We left with a few samples and will be back when we make our final decision .
I highly recommend a visit to their showroom to see floors laid over a large area rather than rely on a small sample .
Thank you Simon

Reply from Woodpecker Flooring
Unfortunately didn’t turn up on the date provided and I had already booked the fitters to come the following day .

Reply from Woodpecker Flooring
The Woodpecker floor was a replacement for a sub standard floor- woodpecker took compleat responsibility for this .
For no extra charge they surveyed the floor replaced it and fitted it by a very experienced fitter
So although there was great disappointment at first, you were able to speak to a human being who organized a refit of a new floor
The floor layer left having done a very good job and left the place spotless

Reply from Woodpecker Flooring
Had trouble with delivery and Isabel at info sorted it out very quickly.

Reply from Woodpecker Flooring
We have the Goodrich Barn Oak in our dining room. Have been really happy with it. Over a year later & it looks just as good as the day it was laid.
Hard wearing, practical floor - couldn't ask for more.
☆☆☆☆☆

Reply from Woodpecker Flooring
Had a problem with a floor laid 18months ago.
It was dealt with very swiftly and professionally

Reply from Woodpecker Flooring
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