Woodwillow Reviews 

Weird. Felt racially charged.
Best two ways to describe my experience with this store. The older woman, Liza Sullivan, randomly charged me extra on my purchase because I did not bag my 10 for 5$ incense ALL IN THE SAME BAG? Despite the fact that plenty of other people used more than 4 ziploc bags per 10 incense. I’m not sure why it was an issue that I bagged my different scents in different bags.

I was told I had to pay 25¢ per bag plus the 5$ even though there was NO SIGN that stated that rule AND I watched others pay the usual 5$ per incense while using multiple bags.

I asked her why she charged me more than other people and she stated they “lucked out.” Therefore, I politely asked if I could just refund the incense that I had NOT USED within the 10 minutes that this incident took place. But I was, unfortunately, met with attitude and refusal.

I decided she must have needed the money more than I did so I gave up and decided to write about my experience instead.

MY ADVICE, purchase your incense anywhere else but here. Aside from the random targeted overcharging and attitude I received from the business owner, the store lacked variety and had low quality incense. It seemed more like a money grab than an actual spiritual store.

I URGE YOU TO TAKE YOUR MONEY ELSEWHERE!!!

I asked questions that Lisa Sullivan didn't seem to like, I told her that the website they have was hard to navigate in. I asked questions that I wanted to know before I put in an order. She didn't like what I asked, I guess. i wanted to know about the incense names for sure so I could do my ordering. Lisa comes back in her e-mail and said that was the way it was with the website and fragrance was always that name and told me that I could not order from that website going forward. I have ordered from that website for about 20 years and now she said that I can't order from there anymore. A rotten way to do business, very unprofessional for a businessperson to be. Unfair to me.