Ordered from Woodworm through their website woodworm.tv and had mixed feelings overall. Delivery was quite fast, but there were a few delivery issues that made the process less smooth. The items thems... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I've had so called 'quality branded products' before, but felt let down by the 'big companies' and what they actually offer. This time I went for Woodworm because I liked the company story and I wante... See more
OK the purchase was good but the only thing I was concerned about when I clicked pay the screen vanished and just said you basket is empty and that's all. I didn't get a confirmation number or em... See more
Bought a three pack of golf shirts to replace another Woodworm set that have done sterling service for the last decade. Excellent value for money, stylish and comfortable. Everything you need. Fit is... See more
Company replied
Company details
Information provided by various external sources
Come see what the Worm's got in store for you
Contact info
Dagnell End Road, B98 9BE, Beoley, United Kingdom
- woodworm.tv
3.4
Average
634 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Woodworm
We are so grateful for your kind words. Thanks for sharing your review with us, Tony!
Advertisement
Good quality
Good quality, as always. Items as described. Fit is true to size. Excellent delivery time.
April 3, 2023
Reply from Woodworm
Thank you so much for this review. We really appreciate you being a customer. We’re here for you anytime.
If I could give zero I would
If I could give zero I would.
I am £50 out of pocket haven't received the order the courier says that they've delivered when they haven't. Neither the courier nor woodworm are contactable no one ever answers the phone.
Awful service
February 24, 2023
Reply from Woodworm
Hi Clive, please accept our sincere apologies, this will be reviewed by senior management, and we’ll get back in touch soon.
Fabulous well made bag
Fabulous well made bag, different from all the other golf bags out there. Will really stand out on a conveyer belt. My husband loved it.
March 2, 2023
Reply from Woodworm
We really appreciate the time you took to write such a detailed review! Thank you so much, Nora!
Good quality and service
February 21, 2023
Reply from Woodworm
David, thank you so much for taking the time to leave us this amazing review.
Advertisement
next day delivery failed
product looks good, however didn't arrive on next day despite paying the extra. I guess I wouldn't be writing this if they had apologised!
February 20, 2023
Reply from Woodworm
Hi jeremy, we apologize that our delivery service did not satisfy your expectations. Your feedback will help us do better. Thank you for letting us know about this.
Always good quality and prompt delivery
February 10, 2023
Reply from Woodworm
Thank you so much for this review, Terry! We really appreciate you being a customer. We’re here for you anytime.
Great communication
Great communication, very quick delivery & although I missed the first delivery the options to change the delivery address & day was brilliant. Received before quoted delivery time. Husband is extremely pleased with it
February 8, 2023
Reply from Woodworm
Hi Jacqui, thank you so much for taking the time to leave us this amazing review.
Anybody there??
Hi, can't get through to anyone or any response to my email just looking for some advice on your range. I want to buy your product but you're not making it easy! Please can you reply to my email (sian stubbs) or provide a number where I can speak to someone.
UPDATE: Still no contact - So simple question - please can you tell me the differences between a Harrow Size IBAT Beta and IBAT Alpha? Weight, wood quality, other??
February 13, 2023
Unprompted review
Reply from Woodworm
Thank you for letting us know about this, Andrew! Your feedback will help us do better. We’ll get back in touch soon.
Advertisement
Reply from Woodworm
Thank you so much for this review. We really appreciate you being a customer. We’re here for you anytime.
Top product- much better quality…
Top product- much better quality product than I was expecting if I’m honest - and great speed of service. Thanks
January 30, 2023
Reply from Woodworm
We’d love to continue providing great service to awesome customers like you. Thank you, Richard! We hope to see you again soon.
Terrible customer care.
Lack of customer care, I left a voice message and was told someone would call back, It Never happened. No reply to a few emails, and I had to wait almost two weeks to get a refund. Terrible service. And Very Cheap products. I am amazed that you are still in business.
January 18, 2023
Reply from Woodworm
Thank you for letting us know about this, Gary! Your feedback will help us do better.
Love Woodworm gear, so will you
Great product, price and delivery...
Would buy Woodworm gear again
January 18, 2023
Reply from Woodworm
Thank you so much for this review, Shaun! We really appreciate you being a customer. We’re here for you anytime.
Advertisement
Great shoes arrived on time great…
Great shoes arrived on time great quality and service
January 23, 2023
Reply from Woodworm
Thank you so much for taking the time to leave us this amazing review, Michale! We hope to see you again soon.
Correct
I ordered, was kept informed, the goods were delivered and were as expected. Exactly right. And good price too.
January 18, 2023
Reply from Woodworm
We really appreciate the time you took to write such a detailed review. Thank you so much, Geoffrey! Looking forward to seeing you again soon.
Reply from Woodworm
We hope our service satisfy your expectations. Would you please change you feedback four to five star? Your review means a lot to us. Thank you, Ronald!
First cricket set
I bought my 11 year old son a bat, bag and gloves from Woodworm as he has just joined a cricket club. The speed of delivery and quality of the items have been great. I think for reasonably priced, but good quality cricket equipment, Woodworm is a fantastic option.
January 13, 2023
Reply from Woodworm
This review made our day! Thank you so much for this review, Camp! We really appreciate you being a customer. We’re here for you anytime.
Advertisement
Excellent bat
Excellent bat, reasonably priced and delivered very quickly. Thoroughly recommend.
January 7, 2023
Reply from Woodworm
This review made our day. We’d love to continue providing great service to awesome customers like you, Lan! Looking forward to seeing you again soon.
Great company and product
Easy to find product on website
Great post order communication to keep me up to date.
Fantastic value product
December 29, 2022
Reply from Woodworm
Your review means a lot to us. We really appreciate the time you took to write such a detailed review! Thank you so much, Lain!
Excellent service from start to finish
Excellent service from start to finish
Great quality shoe it’s the only type my dad wears 😂😂😂
December 9, 2022
Reply from Woodworm
Thank you so much for sharing your experience with us, Rachel! We’re really glad you loved our product; we’ve found it’s a definite customer favorite! We hope to see you again soon.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.