Lovely soft patterned glass cases. Nicely packaged that extra bit of TLC I didnt expect.
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Ordered some crackers and cracker crowns. Arrived promptly today. Well packaged & wrapped in tissue paper. Absolutely thrilled….. well made and excellent quality. A great way to help the environment... See more
I've many Poppins bags now that I use for all sorts of occasions. They are particularly good for carrying used masks in. This time I asked for a custom size to store my hand mixer accessories in. Th... See more
The advertisement said that the cracker contained ‘snaps’; it didn’t and I had to buy them separately from another company - more expense. It also gave a circumference measurement and that was why I o... See more
Company replied
Company details
Written by the company
Here at Woolla Woolla we like to produce practical items with a touch of whimsical fun that make your soul shine when you use them as they help you to ditch the single use plastic bags.
Contact info
77 St Blaize Road, SO51 7JY, Romsey, United Kingdom
- 07941565065
- info@woollawoolla.com
- woollawoolla.com
4.4
Excellent
37 reviews
No history of asking for reviews
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Lovely soft patterned glass cases
Lovely soft patterned glass cases. Nicely packaged that extra bit of TLC I didnt expect.
January 2, 2026
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Lovely shop owner and great items
Lovely shop owner and great items. Bought a number of the mini pouches for party bags and she was super responsive and helpful, quick to dispatch and carefully packaged. Thanks so much!
July 21, 2025
Great quality product
This zip up bag is very well made and just the right size for my packed lunch. So pleased with it I bought another in a different colour.
June 11, 2025
Cloth sandwich wrap
Ordered a cloth sandwich wrap which came quickly and is very well made. I already have one from another company which is too small to close over two sandwiches (4 slices of bread) and the sizes with this one implied that it would, and it certainly does, so I'm happy with that. I would have preferred the internal fabric to have a wipeable coating that didn't soak up anything (although the whole wrap can be washed) and a thicker fabric outside would protect the sandwiches better from getting squashed as the wrap itself is a little flimsy. If this could be improved it would be a five star from me. However, it's still a nice handmade item and will get a lot of use, thank you.
March 10, 2025
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Beautiful items
Beautiful items, good quality, got lots of positive feedback from friends and family when using them over Christmas.
November 29, 2024
Very misleading advertisement!
The advertisement said that the cracker contained ‘snaps’; it didn’t and I had to buy them separately from another company - more expense. It also gave a circumference measurement and that was why I ordered these particular ones in order to fit in specific gifts which needed that size; but the crackers were different sizes, and it was a real struggle to fit them in; so frustrating! Finally the advert implied that there were four in each pack - indeed the picture showed 4 - so, needing 8 crackers, I ordered two, presuming they were in packs if 4 - and was horrified to find that only TWO crackers came; I had to order 6 more which made them beyond expensive. I regret this order very much.
November 30, 2024
Reply from Woolla Woolla Handmade
Again I reiterate as I have told you after your first purchase from Etsy and before your second purchase from my website, when you indicated you were unhappy you can return the crackers for a refund as the first two clearly did not bring you joy and subsequently it is no surprise that the further 6 you purchased after they arrived did not either. When after I packed your order withn minutes of receiving it at 11pm at night in order to post at the post office before I went ot a market the next day with FREE upgraded shipping you emailed "You're a Star" I was hoping for more than 1 but here we are
To summarise my repsonses to your mails
I'm very sorry you are not happy with your purchase, each listing is just for one cracker I will endeavour to make this clearer on my listing's. Currently terms used are in the singular "Cracker" in the title and within the type in the description and this is the first time in 4 years this has been an issue and so I will amend my current listing's to be clearer now that you have raised it.
The price us £5 for postage and packing no matter if you buy one or 100 crackers.
You are welcome to return them for a full refund
--------------------
No, you do have an alternative you can return for a refund, which I would have thought would be your best option as these are clearly not bringing you joy.
The category I choose and display on is not the one you have stated and would never choose due to the explosive content of snaps and postal regulations. I have attached a screen shot of the category I place my crackers in so not even in crackers at all by my own choice.
*CATEGORY ON ETSY = PARTY HATS AND CROWNS
Insert screen shot of description
You will note it states 1 cracker under measurements and I only mention snap when referring to the Velcro.
If you wish to purchase via Etsy you will have to pay postage, however, if you purchase the 6 via my website you will get free postage as an offer is currently running there, once again I have no more of that particular fabric you purchased but there are other designs available on woollawoolla.com
As I have stated twice now, I do not have anymore of that fabric and no more of that design.
I have given you the 3 options available so will be clear they are
1. Return for a refund via tracked delivery to
Woolla Woolla Handmade
C/O 77 St Blaize Road, Romsey, Hampshire, SO51 7JY
And I will refund upon receipt.
2. Purchase 6 more in a design of your choice from what is listed for sale on Etsy either paying £5 for standard postage or £15 for special delivery
3. Purchase 6 more in a design of your choice from what is listed for sale here https://woollawoolla.com/collections/re-usable-party-christmas and receive free standard postage as you will be spending over £25 or pay for the Express Upgrade accordingly.
All the crackers are made to the same dimensions, there are small variances as stated due to the handmade nature of the product. The same items that are on Etsy are exported to my website and listed all crackers are made with the same pattern to the same size but are not carbon copies as they are handmade.
***
AT 11PM AT NIGHT
All received and as speed was of importance to you I have gone to my van, picked the crackers out of stock (I have a Fayre tomorrow), packaged them up and will drop them to the post office on my way out tomorrow morning. I have also upgraded you to Royal Mail Track24, you should receive an email advising despatch tomorrow.
Difficult to reassemble well
The product looked nice when it arrived and pulls apart like a cracker but I cannot reassemble it to look nice.
November 12, 2024
Reply from Woolla Woolla Handmade
Hi Lucy, sorry to hear you are having problems, I have emailed you, you can find instructions and a video here that will help you putting the crackers back together
https://woollawoolla.com/collections/re-usable-party-christmas
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Such fun and well made products as…
Such fun and well made products as always. Great, quick service and delivery.
November 7, 2024
Great designs, excellent quality
Awesome designs, excellent quality and great service - as always. Already a repeat customer and will definitely use again.
May 21, 2024
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The products are great quality and the…
The products are great quality and the owner is lovely and kind. I have purchased many pouches and love them
January 23, 2023
Brilliant service
Brilliant service. Order despatched the next day. Love how the products are packaged. So many great products on offer with a huge variety of patterns and styles. Highly recommend.
April 2, 2022
Fantastic service
Fantastic service. Really fast delivery and excellent quality products
December 14, 2021
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Excellent
Great to support a local business. I ordered the crackers and crowns. I was so impressed. Well made and very cheerful. Helping the environment to as they can be reused. Delivered on time and very well packed. Highly recommend.
December 7, 2021
Washable Face Wipes
The washable face wipes I bought my daughter are so soft and well made. I also bought a poppins pouch to store them in.
Excellent quality, good price and well packaged! Thank you 👍🏻
December 6, 2021
Excellent products
Ordered some crackers and cracker crowns. Arrived promptly today. Well packaged & wrapped in tissue paper. Absolutely thrilled….. well made and excellent quality. A great way to help the environment too. Spoke with Katherine who was very helpful and friendly. Lovely to support a small business.
November 19, 2021
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