WoolWarehouse Reviews 486

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 81 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, particularly the yarn, and appreciate the wide selection available. Many people highlight the fast and reliable delivery service, noting that orders often arrive sooner than expected and are well-packaged, sometimes even in useful organza bags. The customer service is frequently described as superb, with reviewers commending the helpful and friendly staff who efficiently resolve issues and amend orders. However, some customers noted occasional discrepancies between product photos online and the actual color of the yarn. A few reviewers also experienced issues with missing items or orders being split into multiple packages, leading to unexpected costs.

What people talk about most

Product

People report positive experiences with product quality and selection. Many reviewers praise the vast array... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the swift and fast delivery times,... See more

Order

Customers had positive experiences with order. Reviewers frequently praise the ease of ordering, swift... See more

Service

Consumers consistently express high satisfaction with the service. Many reviewers highlight the speed and... See more

Quality

Reviewers highlight positive aspects of quality. Customers consistently praise the high quality of wool and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent range of yarns & crochet & knitting supplies, competively priced. Fast & reliable shipping. It can be tricky buying yarn online as one can find it is not quite the colour photographed or one... See more

Company replied

Rated 5 out of 5 stars

I haven't done an online review before but wanted to share how impressed I am by the speed of the service provided by wool warehouse. I have ordered multiple times over the last few years and it is t... See more

Company replied

Rated 5 out of 5 stars

The customer service is excellent! Had problem with a couple of balls of wool, They rectified the problem hassle free, replacement order sent out with email from royal mail to say here the next... See more

Company replied

Rated 5 out of 5 stars

Hats off to Wool Warehouse for another year of a huge range of yarn and notions at excellent prices with speedy dispatch! My latest order was placed on Thursday evening the week before Christmas and I... See more

Company replied


Company details

  1. Yarn Store

Written by the company

A huge range of yarn, needles & hooks, fabrics, needlecraft, accessories, books and patterns – all under one roof!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

486 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Wish I knew about WoolWarehouse ages ago

I've just found WoolWarehouse and wish I'd know about it sooner. I've made two orders so far and I'm so impressed. The choice of yarn is fabulous, the order process is simple, the delivery excellent, the packaging is lovely and, all in all, a great experience.

October 15, 2025
Unprompted review
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Reply from WoolWarehouse

Hello Marie,

Thank you for taking the time to post your review, we are pleased to hear you have now found us, and that you are happy with the yarn we stock and the service we provide.

Happy crafting,
Wool Warehouse

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Rated 5 out of 5 stars

Brilliant selection, Excellent Customer Service

This is my go to place for yarns, the choice is amazing and deliveries are always prompt and the service I paid for. Returns are refunded quickly and without quibble. Would definitely recommend and continue to use their excellent service.

October 20, 2025
Unprompted review
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Reply from WoolWarehouse

Hello,

Thank you for taking the time to post your review, we are pleased to hear we are your go-to yarn shop and that you are happy with the service we provide.

Happy crafting,
Wool Warehouse

Rated 5 out of 5 stars

Fabulous yarn

Fabulous yarn, super speedy dispatch and recieved the next day! 100% reccomend.

October 4, 2025
Unprompted review
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Reply from WoolWarehouse

Hello Georgia,

Thank you for taking the time to post your review, we are pleased to hear you are happy with the service we provide and the yarn we stock.

Happy crafting.
Wool Warehouse

Rated 5 out of 5 stars

Excellent service

Excellent service. Highly recommend

October 1, 2025
Unprompted review
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Reply from WoolWarehouse

Hello Sue,

Thank you for your review, we are pleased you are happy with the service we provide.

Happy crafting,
Wool Warehouse

Rated 5 out of 5 stars

My go-to for knitting supplies.

I always use wool warehouse for my knitting supplies. They have great deals, competitive prices and a good selection of yarn/needles. Turnaround times are always good and supplies come safely packaged. The only thing I’ve noticed is sometimes their yarn photos are darker than real life/other sites, so I always check other websites for a better likeness before buying. Other than that they are great and I will keep using them.

September 30, 2025
Unprompted review
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Reply from WoolWarehouse

Hello,

Thank you for taking the time to post your review, we are pleased you are happy with the offers we have and the service we provide.

We are sorry to hear you find some images on our website darker than real life, we take most photos in house. If you wanted to email us some photos/screenshots of some examples, we will try our best to get the images updated.

Happy crafting,
Wool Warehouse

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Rated 5 out of 5 stars

Excellent service always

Excellent service always, fast delivery and great selection of yarns & pattern books!

September 25, 2025
Unprompted review
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Reply from WoolWarehouse

Hello Lois,

Thank you for your review, we are pleased you are happy with the service we provide and the products we stock.

Happy crafting,
Wool Warehouse

Rated 5 out of 5 stars

My go-to for punch needle yarn

So happy with my purchases from Wool Warehouse - the biggest selection of yarns I could find for punch needling as I often need very specific colours in the same colour but slighty different tones to create depth. Very accurate colours compared to on-screen and in person. Super fast dispatch and delivery to London - my go-to for yarns!

September 15, 2025
Unprompted review
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Reply from WoolWarehouse

Hello Georgia,

Thank you for your reviews, we really do appreciate you taking the time to post them. We are pleased you are happy with the service we provide and the products we stock.

Happy crafting,
Wool Warehouse

Rated 5 out of 5 stars

I use Wool Warehouse *a lot*

I use Wool Warehouse *a lot* - the choice and quality is outstanding, and the prices good too, also they often do promotions which means you can stock up on your favourites 😉 Dispatch is usually within a day, and everything is always really well packaged. On the very rare occasion I've had to contact them about an order, the reply has been swift and helpful. My absolute favourite shop for all things woolly! 😀

September 10, 2025
Unprompted review
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Reply from WoolWarehouse

Hello,

Thank you for taking the time to post your review, we are pleased to hear you are happy with the service we provide, the products we stock and our pricing.

Happy crafting,
Wool Warehouse

Rated 3 out of 5 stars

Disappointed

I'm used to same day dispatch with other companies, twice I've ordered now and it's taking 3 days minimum, I like the yarn but will consider going elsewhere in future as still waiting for an order I placed on the 31st to be despatched

August 31, 2025
Unprompted review
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Reply from WoolWarehouse

Hello Tina,

We are sorry to hear you are disappointed with our dispatch times. During busy periods, it may take a few days to process your order before it’s shipped. This information is outlined under our Delivery Information.

If our customers need any items more urgently, we would always suggest using one of the priority delivery methods, as these orders are sent out same day if placed before 1:30pm for DHL Express and 2:00pm for DPD Priority Monday to Friday.

We are sorry again for any inconvenience caused by this.

Kind regards,
Wool Warehouse

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Rated 5 out of 5 stars

Knitters Paradise

I mainly buy wool, and knitting accessories. The website is clear and easy to navigate. The colours are accurate and descriptions are good. They have a huge range and stock - usually having all the things I need in one go. I really like the ability to choose a colour (on Filters) and see what’s out there - rather than just staying with the brands I am used to. And I love looking at the Sales items - really good bargains to be had. Plus free postage over a certain amount.

September 2, 2025
Unprompted review
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Reply from WoolWarehouse

Hello Margaret,

Thank you for taking the time to post your review, we are pleased you are happy with the shopping experience we provide, we have tried to make the website as user-friendly as possible.

Happy crafting,
Wool Warehouse

Rated 5 out of 5 stars

Perfect in every way

I have purchased for many years on wool warehouse and can't praise it enough. Great quality wool and it's impossible to not find what you want. They are a 1st class service and excellent stock. I would highly recommend them 100%

August 27, 2025
Unprompted review
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Reply from WoolWarehouse

Hello Heather,

Thank you for taking the time to post your review, we are pleased you are happy with the service we provide and the yarn we stock.

Happy crafting,
Wool Warehouse

Rated 5 out of 5 stars

What an amazing company

What an amazing company. I was searching to add to fabric previously bought which was insufficient. Wool Warehouse came up as a company that stocked the fabric I needed. Their price and delivery prices were competitive so I ordered the fabric. Three days elapsed between the order and the delivery, which is exceptional. I also love their mode of sending fabric in little net bags. It somehow makes it very personal. I have kept their details and will definitely search their website to see if they can help me in the future. When I wrote to ask where I could place a review, their reply was genuine and sincere. I much prefer to deal with privately owned companies and the service I have received endorses my views in this regard.

August 18, 2025
Unprompted review
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Reply from WoolWarehouse

Hello Janice,

Thank you so much for your kind words. We’re delighted to hear that your fabric arrived quickly and that you like our organza bags. We are pleased that our service made a positive impression, and we truly appreciate your support.

We look forward to helping with your future projects!

Happy crafting,
Wool Warehouse

Rated 5 out of 5 stars

I have ordered yarn and patterns from…

I have ordered yarn and patterns from Wool Warehouse for many years and I have always been extremely happy with my purchases.

The colours are true to the images online and their yarns are very good value.

July 24, 2025
Unprompted review
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Reply from WoolWarehouse

Hello Claire,

Thank you for taking the time to post your review. We are pleased to hear you are happy with the service we provide and the items you have received.

Happy crafting,
Wool Warehouse

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Rated 5 out of 5 stars

The very best!

They always go above and beyond to help. I’ve bought from them many times and they always provide a great customer experience. When I’ve contacted them to ask for help, they always go out of their way to answer my questions. My first choice every time.

August 1, 2025
Unprompted review
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Reply from WoolWarehouse

Hello Lucy,

Thank you for taking the time to post your review. We're always happy to help where we can and are delighted to hear you like the service we provide.

Happy crafting,
Wool Warehouse

Rated 4 out of 5 stars

Wool Warehouse stocks a vast array of…

Wool Warehouse stocks a vast array of yarns, needles and knitting and crochet accessories, that you don't find with other vendors. Sadly, they don't stock as many premium yarns as they used to, and for this reason I have removed 1*.

July 31, 2025
Unprompted review
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Reply from WoolWarehouse

Hello Judith,

Thank you for taking the time to leave a review. We're so pleased to hear you're happy with the products we stock. We're sorry to hear you feel we're no longer offering as many premium brands.

We’d really appreciate your feedback on the specific yarns you’re looking for, please feel free to email us, we would love to hear your suggestions.

Kind regards,
Wool Warehouse

Rated 5 out of 5 stars

My go to site for buying yarn

My go to site for buying yarn. They have a large selection of yarn at reasonable prices.

August 2, 2025
Unprompted review
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Reply from WoolWarehouse

Hello Sharon,

Thank you for taking the time to post your review, we are pleased you are happy with the products we stock.

Happy crafting,
Wool Warehouse

Rated 5 out of 5 stars

Could not have been more helpful

Could not have been more helpful in helping me choose a particular shade from 5 different suppliers. Customer service above and beyond 🙂

July 24, 2025
Unprompted review
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Reply from WoolWarehouse

Hello Tracey,

Thank you for taking the time to post your review, we are pleased you are happy with the service we provide, we are always happy to help wherever possible.

Happy crafting,
Wool Warehouse

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Rated 5 out of 5 stars

Excellent customer service, fast delivery

Excellent customer service. Very helpful staff who understood the difficulty of trying to match colours from screen pictures and went the extra mile to help. Delivery was fast and the organza bag is actually very useful to keep fabrics for a project together.

July 17, 2025
Unprompted review
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Reply from WoolWarehouse

Hello,

Thank you for your review, we are pleased to hear you are happy with the service we provide, we are always happy to help where we can.

Happy crafting,
Wool Warehouse

Rated 5 out of 5 stars

Wonderful company

Wonderful company. Great prices, lovely selection and rapid delivery in a beautiful, organza bag.
My favourite shop.

July 18, 2025
Unprompted review
WoolWarehouse logo

Reply from WoolWarehouse

Hello,

Thank you for taking the time to post your review, we are pleased to hear you are happy with the products we stock and our organza bags, they really are handy things!

Happy crafting,
Wool Warehouse

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