Woolworths Reviews 

1,035
TrustScore 1.5 out of 5

1.7

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Review summary

Created with AI, based on recent reviews

Looking at 120 reviews, most reviewers were let down by their experience overall. Customers frequently report significant issues with product quality, noting items like meat full of bone and fat, mouldy bread, or rotten produce. Many also express dissatisfaction with the service, citing understaffing, long queues, and difficulties finding assistance. Furthermore, problems with delivery service are common, including missing items, delayed orders, and products arriving in poor condition. However, some customers praised individual staff members for being friendly and helpful, often going above and beyond. Conversely, a few people also felt that management and some staff were rude or aggressive, with concerns about hygiene and management availability.

What people talk about most

Product

Reviewers highlight negative aspects of product quality, with many reporting issues such as products being... See more

Staff

People report ambiguous experiences with staff, with many praising individual employees for their helpfulness... See more

Service

Customers had negative experiences with service, with many describing it as horrendous and far from expected... See more

Quality

Clients share widespread dissatisfaction regarding product quality, frequently citing issues with freshness... See more

Delivery service

Reviewers express significant dissatisfaction with the delivery service, frequently reporting missing items... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I received an offer of a Woolworths Food Box. I accepted the offer and submitted my credit card details for the required $2.99 delivery fee. Then I was asked to pay an additional $1 management fee! As... See more

Rated 2 out of 5 stars

I gave this a 2 Star Rating rather than 0 or 1 as the person I chatted with online was as helpful as possible owing to Woolworths' reasons. My problem is that I live 1km from my local store and 4.1k... See more

Rated 1 out of 5 stars

I have been shopping at Woolies online because it's convenient. I don't mind the price of their goods nor the delivery fee because it's still easier for me since I always do bulk orders. I know that m... See more

Rated 1 out of 5 stars

This might sound Petty but TRUTH matters. My usual Southern Fried Chicken coating was out of stock so I purchased Woolworth's Coat and Cook Southern Fried Chicken 50g Mix. It is advertised as having a... See more


1.7

Bad

TrustScore 1.5 out of 5

1K reviews

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1.7

All reviews

(1,035)

113 reviews in the last 12 months

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Rated 1 out of 5 stars

I needed milk.

I walked into Woolworths early, around 8, hoping i wouldn't run into any of the girls from my sister's book club. I thought that I'd only find old people.
I was right, but I was also wrong, not only did I find old people, but they were all war-hungry, fighting each other, food getting thrown everywhere, a hard potato hit me on the cheek.
My only goal is to find milk, so I walked to the dairy section. On the way, I walked through the fruit and vegetable aisle with my shopping cart. I had a craving for some avocados, so I made my way.
I was going through the avocados to see which ones were good enough to buy. That's when I I hear an old raspy voice, That's not ripe enough, darling".
It was a short old lady with an avocado ripeness chart in her cart. I put it along with the others and slowly backed up, that's when I spotted the watermelons, which had giant chunks of bites in it?
I ignored everything and headed straight for the dairy section, that's where i walked past the bread and remembered we needed some, I started grabbing at all the bread, they're all hard? the next one I grab? Yep, rough as a rock. An old lady with a mobility scooter, cart full of spaghetti cans, she starts throwing them at me, yelling "TIP TOP FOREVER", conveniently all the breads I've been grabbing were the Tip Top brand, I assumed she wanted all the bread, so I start throwing all the rock-solid Tip Top breads at her to defend myself.
I run to the milk, and grab two cartons, i make my way to the chocolate aisle for a cheeky snack, thats when i notice walking down the aisle, my mother in-law, with her two big dogs. "Denise! how are you", she responds in a sarcastic tone, "welp its been great knowing that my son ran away with a cheap woman like you". I stand and gasp. "Anyways, the boys were hungry so i got them their favourite meal, watermelons". I ask "can they eat watermelon?". She responds "silly girl, everyone should know dogs can eat watermelons". I grab a pack of freddo chocolates. "Hah, i knew a woman like you would have a pack of chocolates all to herself". I say "this is for the whole family.", "You better not be feeding my grandchildren those filthy cheap disgusting chocolates." she slaps the packet out of my hand, and hands me a 28 dollar bag of dark chocolates. i say "Thanks Denise, i really appriciate it". "Dont mention it doris! its good to know im still helping the kids even after my son told me to never interact with his family again after the wedding." I walk to the checkout to still see the chaos at the enterance.
The boy in the checkout seems to be young, newly hired, next to him i assumed was his manager, or whoever was incharge of teaching the new employees, he keeps on whispering into his ear, loud enough to hear, "Your doing it wrong, you selected the wrong thing, no not that one the other one" two minutes later the boy, just, snaps, "IM LEARNING OKAY, JEEZ JUST TELL ME WHAT TO DO INSTEAD OF MUTTERING YOU FISHY BREATH INTO MY EAR" the managr looks at me, then into my cart, and says "its okay lady go ahead its on us, sorry about this. i run straight to the car.

Horrible shopping experience.

October 18, 2025
Unprompted review
Rated 1 out of 5 stars

i wonder what time is the peak traffic…

i wonder what time is the peak traffic peroid for any given store ? Likely 4-6 pm when workers finish and need dinner supplies... ?

when do you think would be a good time for woolies to fill the aisles with cages and boxes and block and delay customers trying to survive paying the crazy prices mmmm yeah 4-6pm ....sorry customers you have more work to get your item

Also can you please self serve, no cash sorry, what was that item you are purchasing ? Sorry no waity for attendant ! We only have one attendant to solve the 12 self sefve machines crying for us to do their own loss prevation !

Lets do it all again soon .... Blackstone we will revolt

October 8, 2025
Unprompted review
Rated 1 out of 5 stars

Using AI for an interview

Using AI for an interview, what a joke. Woolies you’re a laughing stock.

Like seriously what kind of terrible company uses AI for a dam interview, a money sucking no morals company that’s who.

I know this will never happen, but I seriously hope your business crashes and burns like the terrible company it is.

King Regards,

An actual human.

October 17, 2025
Unprompted review
Rated 1 out of 5 stars

Woolworth mobile nightmare

I have a Woolworth mobile plan.

The only possible place to send them a message is under ‘complaints’

To enter your details is an absolute challenge eg program refused to accept date of birth until I entered it backwards.

I entered the following:
“ I’m currently overseas.
My physical cards were stolen.
ANZ advised me that automatic payments would continue.
As auto payment failed I tried to pay you directly.
Your AI is useless for this situation and there is nowhere that I can see that I can send you a message nor can I see where I could make a direct debit payment.
I suppose i will have to stay up till one am and pay a fortune in phone charges in order to sort this out.
Not a good look folks!
Now it won’t accept ‘submit’.
Could it be that I have not quite reach 100 words?
I have written all I need to say - I’m not really able to count the words so if you wont accept ‘submit now’ I shall recite ‘Mary had a Little Lamb’”

It refused the ‘submit’ button.

What a nightmare!

October 13, 2025
Unprompted review
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Rated 1 out of 5 stars

What an absolute corporate scamming…

What an absolute corporate scamming retailer, stop shopping at this multi billion dollar corporate greedy company that hides behind friendly campaigns advertising corporate robbery with a smile whilst ripping Australian consumers off and everyone still shops with them. Absolute corporate greedy evil company. They proudly flaunt their profits in your face while they rob you. Australians wake up they are not the fresh food people they are the biggest most evil corporate rip off company. Stop giving these people your money.

October 10, 2025
Unprompted review
Rated 1 out of 5 stars

I wish I can give 0 star

I wish I can give 0 star. Stay away from them. Don't buy anything. They sell FAKE product.
I ordered cosmetic from their official website, but It was shipped from a Asian woman. To make matters worse, the packaging of the cosmetic bottle had completely fallen off.
I have the receipt, the order record, and the item, but they refuse to take any responsibility.

Terrible service. Fake goods. Stay away.

October 1, 2025
Unprompted review
Rated 1 out of 5 stars

Hopeless customer service.

Tried merely to find out if woollies had a product I need straight away. No chance of finding that out with the Ai idiot bot that takes you into a constant loop. So asked for a human and they weren’t any better!
In fact after putting my details in yet again was told (after calling me by name ) that telling me what I needed to know was violating privacy rules and contact the supermarket
And gave me the address. They are utterly hopeless. More and more I am moving to local chemists farmers or green-grocers butchers or Harris Farm.
The supermarket who will soon be superseded

October 8, 2025
Unprompted review
Rated 1 out of 5 stars

Delivery they don't understand you 😡

I've been waiting for my home Delivery which was supposed to be delivered on Sat 4/10/25 it is now the Tues 7/10/25 still nothing left me with no food over the long weekend😡I ring just get a robot an keep going round an round in circles getting nowhere they took my $250 in groceries it cost that I still haven't got an No Refund yet to get other food from a Different Shop I'm sick an can't get out that's why I ordered NEVER AGAIN with Woolworths Marion

October 4, 2025
Unprompted review
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Rated 1 out of 5 stars

I am unhappy about the chicken thigh…

I am unhappy about the chicken thigh fillets I often purchase, and have had enough. It is the norm now, that whichever brand you buy, the thigh fillets are rolled up to disguise what is inside: lots of blood and fat. I think I’ll look elsewhere. Fillets should be trimmed of fat and clean of blood.

October 7, 2025
Unprompted review
Rated 1 out of 5 stars

Wellington Woolworths

Wellington Woolworths, is poorly managed, the staff attitudes to customer service vary from average to rude, I have always been a Woolworths shopper but not any more. I have been in store numerous times to experience one check out operating, staff near by talking, recently when one person asked if the express lane would open shortly a staff member raised her voice and told him he was barred from the store.

September 30, 2025
Unprompted review
Rated 1 out of 5 stars

MYDeal Takeover by Woolworths

Purchased a Enigma 30V Cordless Turbo Handheld Vacuum Cleaner Stick Handstick Vac 300W on line from My Deal, March 2024. Enquired to Woolworths re warranty (battery lasts about 5 min- Only used about 3 times a week). After about 1 hour on Chat with Woolworths sight they confirmed unit was still under warranty and twice sent me to MyDeal sight to resolve. No where there to state warranty issues only delivery problems current orders. Woolworths Chat advised calling back in 2-3 weeks when they may have more information on these issues since Woolworths takeover 30/9/25. HEY all customers out there the Enigma stick Vac - give it a miss and Why is Woolworths trying to evade warranty issues. My enquiry was closed by operator ( 1 of 3 with repeat info requests) - only above advice given. Big question mark for Woolworths concerning all MyDeal customers and Legal Warranty issues.

October 2, 2025
Unprompted review
Rated 1 out of 5 stars

Daughter in law Ordered online

Daughter in law Ordered online, she is at work and I’m home, no knock on door or door bell rang, delivery supposedly drop off at 2.30 and Andy noticed at 4 that it was there. Bad service

September 26, 2025
Unprompted review
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Rated 1 out of 5 stars

I’ve been going to Revesby Woolworths…

I’ve been going to Revesby Woolworths for the past few years and the female manager there is extremely unprofessional and rude
She can’t speak proper English and shows clear signs of favouritism to people that do speak her language
She barely does anything and stands around telling other people what to do, I was serviced by a lovely lady and the manager came up and asked a question in a very rude tone but you could barely understand what she said was trying to say but she was so demeaning and rude, after she asked the worker the question she rude make a remark and started speaking in her language to another lady
Really upsetting experience because you could see it visibly updated this lady who I have been going to for years, she has always been and amazing worker

September 23, 2025
Unprompted review
Rated 1 out of 5 stars

Too many Indians

Too many Indians, not enough chiefs!
Hastings store. Bakery not staffed, waited 15 minutes to have a loaf cut. Staff used ungloved hands to handle the loaf which is not great hygiene practice. Tried raising a concern instore how there was no management available

September 19, 2025
Unprompted review
Rated 1 out of 5 stars

Refunds

Why bother your rewards system is getting worse, not only that how disgusting is it that you go to get a refund and now your handed a credit slip and forced to use your money in their store. Money is not refunded back onto your card.

You only refund faulty or damaged items. What a farce. As a consumer I have the right to have my money refunded the original way I purchased. Shouldn't matter that I found the product cheaper at Coles, you still wouldnt refund my money and now I'm stuck with some stupid slip that I am forced to spend in your store. Your online team was no help and neither were your store staff. Hence to say wont be shopping with you anymore and we are also changing our car insurance because of this and we really don't care about your 10% discount off shopping once a month either. Get it together woolworths what a joke.

September 17, 2025
Unprompted review
Rated 2 out of 5 stars

I had to return an item but since…

I had to return an item but since Innaloo has changed their checkouts there is one lady looking after the Service Desk as well as a checkout. Not fair on her as it was very, very busy at 11am with a long queue. I asked for help from the staff member who was looking after the Self Service section but she couldn’t help me and was very rude about it. As a lot of the customers in the queue at the checkout were elderly I didn’t want to push in so had to wait a very long time to return my item. Do better.

September 16, 2025
Unprompted review
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Rated 1 out of 5 stars

Lysenko's Gulag Lamarckian hell hole. Illusion of choice, pure arse scum bug filth

FORCED FEEDING
ROT

Medical misdiagnose is the 3rd leading killer, i bet they have everything to do with that.

and Chemical drugs and forced mass medicated genocide.
Fresh food is from the other side of the earth in ships, the whole lot is pure arse sickening garbage.

Nothing is what it says, blant liers and gaslighters, everything is grease and yeast and Gum and fungus. Absolute rubbish, if they can destroy some thing they have.
Tear taste out everythign they done it.

Benzenate , Shikimate every cordial make them all exact clones.

Chlorinate, flurinate, nitrate, sulferate, Borinate, Iron filings as nutrients like tiny needles tear inside part and genocide irish race with iron poisoning and Royal families with bleeding, Coragated zinc iron siding as food its so devoid of any thing got take drugs just not to die its so devoid of any nutrition, they have destroyed everything and going take no responsible for no disease.

Coconut cream yeah no way of cource of cource its just black rot slime and Gar gum, pure lyres, the head brain washers and killers of capitalism, Kim Jong il north Korea, ain getting no Coconut in this place ever, getting cockoraches, getting Gruel.

If vomit had a name it be called calcium sulfate, they aint sold a singe canned potato in their entre life span and know dam well they never will its revolting, no dought the whole point of it, like election rigging.

Scientific find grains 30k years old and then they say we are putting preservitive in it, yeah sure, no ones buying that, intelligent design religious cult so can call self god and have slaves, ruin any thing.

Eating spiders and dust mites and bed bugs and scum bugs and mold hidden by enslaved scientists working for a junta

Everything is unripe and malted.

Everything is the same thing, there is no diversity in each individual product range they are all copy paste.

Blackrot Xanthum bacterial slime in everything.

Cockroaches are only 1 millionth of an inch away and then tell what allergy is an aint and no dought have destroyed all doctors ability to ever educate liberate and heal.
Its a blood bath for allergies a pure genocide and gaslight what they are.

I met single person who thinks it is health star system they all act and behave and believe its and artificially designed caste system to poison cripple and maim on prepose undesirables like Microsoft software its messed with and bugged , its all psycho crit.

Play pretends its you Dr and cure every thing, yet its ll immune stimulants which in English means Allergens, else where it means genetic hit job.

September 15, 2025
Unprompted review
Rated 1 out of 5 stars

Company is Bias and Judgemental

Since I was 24 years old, I've attempted to apply for roles in this company. Each and every attempt was knocked back. I have no idea what the issue with the recruitment department is but having someone apply who's had experience in majority of the departments in the supermarket - Service, Deli, Grocery, Meat, Dairy/Freezer - you would think they'd jump on someone who's had a broad range of roles and is versatile to assist in any of those roles if needed.
To top that off, nine years in aged care (So I've worked a lot with people of all fronts and six years as a Security guard in both the PUblic and Government services)
But no, not woolworths.... I've been shot down repeatedly to the point now that I just will not apply for the roles anymore. The most recent was just last week, three roles were advertised for Team Members and "I was unsucessful" for each one. I feel at this point in my life they're Agist (I'm 49) or there's something else going on. I've had no issue with ISA or Coles where I got majority of my experience from.
They are also tied with Big W (Also repeatedly rejected by) so the whole Group is bias.

September 13, 2025
Unprompted review

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