Wordans Reviews 

964
•
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Considering 127 reviews, most reviewers were somewhat happy with their experience overall. Shoppers frequently share that browsing the online catalog is very straightforward, while standard shipments usually arrive quickly without any trouble at all. Many buyers constantly praise the dedicated staff members for being extremely courteous and attentive when handling individual requests or questions. Some reviewers were not happy with communication delays regarding tracking details and missing updates on their orders. Additionally, individuals mentioned receiving incorrect dimensions or items that featured unexpected flaws upon opening the delivery packages. Others encountered difficulties related to unexpected return charges or significantly longer waiting times for financial resolutions.

What people talk about most

Product

Users describe ambiguous interactions with product, as while some reviewers praised items like pens and... See more

Order

Customers consistently note ambiguous experiences with order processes, as many reviewers report fast... See more

Customer service

Customers had ambiguous experiences with customer service, as many reviewers praised helpful staff members... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers praising the swift shipment... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Usually order the men’s TShirts but this time I ordered the women’s Fruit of the Loom ringspun premium T - I found the XL to be a large at best, quality not as good as the men’s in my opinion, but de... See more

Company replied

Rated 5 out of 5 stars

We recently received our new office notebooks and we’re absolutely delighted with them. The quality is good — sturdy covers, smooth paper, and a professional finish that makes them perfect for daily u... See more

Company replied

Rated 5 out of 5 stars

Review for Wordans My order was cancelled, but I contacted Customer Service and spoke with a lovely lady named Sofia. She went above and beyond to help me, providing a code so I could reorder withou... See more

Company replied

Rated 5 out of 5 stars

Swift delivery.Sent the incorrect size initially but contacted customer services and SOFIA handled my complaint superbly,the correct size delivered within a few days from first contact. Items good qua... See more


Company details

  1. Clothing Store
  2. also in
  3. Clothing Wholesaler
  4. Men's Clothing Store
  5. Women's Clothing Store
  6. Youth Clothing Store

Written by the company

Wordans was established in 2015 as a wholesale blank apparel company in Canada, now we are the largest low-price clothing online wholesaler internationally with locations in North America, Europe and Oceania. At our wholesale in blank apparel & accessories, you can purchase many types of products in bulk, for your own business and enjoy our excelenet bulk discounts. As we work both retail and wholesale there is no minimum order. From sportswear to casual and chill outfits. At Wordans you can find different styles of clothing items. We offer high quality blank apparel, basic clothing and accessories, featuring over 60 brands. In our calatouge of products you can find women´s, men´s, unisex long sleeves, pants & shorts, polo's, t-shirts, tank tops, jackets, bags, and accessories. We have sizes available from XXS to 6XL, any color, model or fabric you can imagine. Take into account that we also offer customisation service, so you can create your own merchandise with us! You can choose a logo, a self-designed drawing, a text, or a name. In addition, it is possible to print the front, the back, or both.


Contact info

3.4

Average

TrustScore 3.5 out of 5

964 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 64% of negative reviews

Typically replies within 1 week

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3.4

All reviews

(964)

165 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Honestly have no complaints

Honestly have no complaints, everything comes on time and in good shape too. Customer service is very knowledgable and are helpful when needed

July 26, 2026
Unprompted review
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Reply from Wordans

We're so happy to hear everything arrives on time and in great shape! We appreciate your kind words about our knowledgeable customer service.

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Rated 1 out of 5 stars

Don't order there

8 days after payment I received daily mails, wanting proof of payment. Even after sending one, they asked for additional information on the document, giving me the answer that only after receiving that they would check their own bank account. Never ever have I experienced the necessity of having to proof my own payment for them to even CHECK for it. Last but not least, it would have taken 5 additional days to even hand the product over to delivery, after initially stating 2-3 days delivery time. Just don't order there.

July 15, 2026
Unprompted review
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Reply from Wordans

We’re sorry to hear about your experience and understand your frustration regarding the payment verification process and the delay with your order. This is not the experience we aim to provide.

We take your feedback seriously and will share your comments internally to help us improve our processes and communication.

Rated 5 out of 5 stars

Quick service

Quick service, value for money products.

July 1, 2026
Unprompted review
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Reply from Wordans

Thank you very much for your feedback! We’re glad to hear that you are satisfied with our quick service and the value for money of our products. We truly appreciate your trust.

Rated 5 out of 5 stars

I've been purchasing all my garments…

I've been purchasing all my garments from Wordans for a few years so I can print my graphics. They have a wide variaty of brands to choose from and good prices. The delivery is super quick. They never let me down.

June 13, 2026
Unprompted review
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Reply from Wordans

Thank you very much for your loyalty and for sharing your experience! We’re delighted to hear that you have been purchasing from Wordans for several years and that you appreciate our wide range of brands, competitive prices, and fast delivery.

We truly value your trust and look forward to continuing to support your projects in the future.

Rated 1 out of 5 stars

Very poor communication

Very poor communication. Paid extra for next day delivery and this wasn’t fulfilled. No contact to say this wouldn’t happen. I chased them via the online chat or numerous times and made serval complaints and never heard back. The items then arrived 3 or 4 days later still no apology or offer of refunding the delivery cost. Wouldn’t buy from the again.

June 12, 2026
Unprompted review
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Reply from Wordans

We’re very sorry to hear about your experience and understand your disappointment regarding the delivery delay and the lack of communication. This is not the level of service we aim to provide.

We take your feedback seriously and will share your comments internally to help us improve our communication and service processes.

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Rated 5 out of 5 stars

First class service ordered 67 polo…

First class service ordered 67 polo shirts & delivered next day.
Had to order an extra 12 & were delivered next day also well done 👏👏

July 9, 2026
Unprompted review
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Reply from Wordans

Thank you very much for your fantastic feedback! We’re delighted to hear that your orders were delivered quickly and that you were satisfied with our service. We truly appreciate your trust and are glad we could meet your expectations, even for your additional order.

Rated 5 out of 5 stars

I bought my husband 5 white short…

I bought my husband 5 white short sleeved shirts. They came really quickly, packaged well.
He's worn them 3 9r 4 times. Each time I've washed them.
Very pleased with them. Excellent price, really good quality., wash well.
Would highly recommend to all men.

July 1, 2026
Unprompted review
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Reply from Wordans

Thank you very much for your wonderful feedback! We’re delighted to hear that you are satisfied with the quality, price, and fast delivery of the shirts. It’s great to know they have been holding up well after several washes. We truly appreciate your recommendation and your trust.

Rated 1 out of 5 stars

Order quite a bit from Wordans

Order quite a bit from Wordans, but must say last few orders have been awful. With missing, damaged and incorrect items being sent. Which for customers is frustrating.

Even worse when having a job with an urgent deadline and alot of the order doesnt turn up, after contacting customer service, and stating that the missing items are required within 2 days to adhere to our customers promised delivery date. They state to opt for a refund in the return then over 10 days later the missing box then turns up, wont provide a return label.

If the order wasn't incorrect in the first place we wouldnt need to return (at our own cost) secondly when explicitly stating with customer service agent the deadline, if they knew it couldnt be met why send them and not ask what was preferred

July 7, 2026
Unprompted review
Rated 5 out of 5 stars

All was perfect

All was perfect. I advise him !

July 1, 2026
Unprompted review
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Reply from Wordans

Bonjour Margaux,
Merci pour votre retour d’expérience 😊 Votre satisfaction reste notre priorité.
Nous vous souhaitons une très belle journée.
L’équipe Wordans

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Rated 1 out of 5 stars

Some of the bottles I ordered were…

Some of the bottles I ordered were dented and poor quality. Never again.

June 12, 2026
Unprompted review
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Reply from Wordans

We’re sorry to hear that some of the bottles you received were dented and did not meet your expectations. This is not the level of quality we aim to provide.

Could you please provide your order number so we can investigate the issue further and assist you?

Rated 1 out of 5 stars

Very bad customer service and email I…

Very bad customer service and email I got back was very abrupt. Items were not delivered to my address and never received my order. Numerous times on the chat which I have now been informed is ai in which I was informed my case had been escalated, ended up having to report transaction to bank as nothing was getting sorted or resolved with wordans

May 28, 2026
Unprompted review
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Reply from Wordans

We’re very sorry to hear about your experience and understand your frustration. This is not the level of service we aim to provide.

Could you please provide your order number so we can review your case? We would like to investigate what happened and ensure the situation is properly looked into.

Rated 5 out of 5 stars

Excellent service

Excellent service. Great quality work tops, the short sleeves have a ribbed cuff. They look more smart casual wear. Fast delivery. I would buy from Wordans again.

June 24, 2026
Unprompted review
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Reply from Wordans

Thank you very much for your great feedback! We’re delighted to hear that you are satisfied with the quality, fit, and style of the garments, as well as the fast delivery. We truly appreciate your support and look forward to serving you again in the future.

Rated 1 out of 5 stars

If I could give 0 I would

If I could give 0 I would. Order was ordered and paid for £10 delivery for delivery in 3-5 working days which met my work task. It’s been nearly a 10 and It still hasn’t even been dispatched. Called and emailed many times been told it’s passed on to hire up and nothing

June 22, 2026
Unprompted review
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Reply from Wordans

We’re very sorry to hear about your experience and the delay with your order. We understand how frustrating this situation must be, especially given the urgency for your work.

In order to investigate this properly and assist you as quickly as possible, could you please provide your order number? We’ll make sure our team reviews your case right away.

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Rated 5 out of 5 stars

Quickly delivered

Quickly delivered, great quality

June 18, 2026
Unprompted review
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Reply from Wordans

Thank you very much for your feedback! We’re glad to hear that you are happy with the quick delivery and great quality.

Rated 5 out of 5 stars

Brilliant customer service

I recieved bottles with scratchmarks and my heart sank because I was in a hurry to get a project done for my customer. But Sofia at Wordans customer service saved the day! The problem was solved in a hurry and my project was done in time! Thank you!

June 16, 2026
Unprompted review
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Reply from Wordans

Thank you very much for your wonderful feedback! We’re delighted to hear that Sofia was able to quickly resolve the issue and help you complete your project on time. We truly appreciate your kind words.

Rated 1 out of 5 stars

Unfortunately I cant leave a zero star…

Unfortunately I cant leave a zero star review. These products DO NOT arrive within the stated 3-5 working days as they do not come from a UK warehouse. The quality is questionable, although fine for the price. The sizing of the flips flops is poor & some arrived in the bag dirty. I definitely wouldn't recommend. (Also if you are looking for any sort of refund as they cant get your products to you within the time stated, they take 15 days to refund you!)

June 15, 2026
Unprompted review
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Reply from Wordans

We’re sorry to hear about your experience and understand your frustration regarding delivery times, product condition, and sizing. This is not the level of service we aim to provide.

Rated 5 out of 5 stars

Great service

Great service! Sofia was extremely helpful with everything I needed

June 15, 2026
Unprompted review
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Reply from Wordans

Thank you very much for your kind feedback! We’re delighted to hear that Sofia was able to help you so well. We truly appreciate your support.

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Rated 5 out of 5 stars

Good product

Good product, great price, quick delivery.

June 8, 2026
Unprompted review
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Reply from Wordans

Thank you very much for your feedback! We’re glad to hear that you are satisfied with the product, price, and fast delivery.

Rated 1 out of 5 stars

Unacceptable

At this moment, I don’t know whether to cry or scream.

This company has never sent me an order that was completely free from stains, but this week’s delivery was the worst yet. Initially, I thought I had badly stained one of the garments myself. After checking the rest of the stock, I realised that nearly half of the delivery arrived with stains, marker marks, and various discolourations.

To make matters worse, I found a human hair inside one of the infant bodysuit packs.

At this point, I know one thing for certain: I will not be ordering from them again. There appears to be no quality control whatsoever.

The worst part is that these defects often go unnoticed until after sublimation, by which time you’ve already invested time, ink, paper, and money into the product. The losses quickly add up.

June 2, 2026
Unprompted review
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Reply from Wordans

We’re very sorry to hear about your experience and understand your frustration. This is clearly not the level of quality we aim to provide, especially for items intended for customization and resale.

Your feedback is taken very seriously and will be forwarded to our quality control and logistics teams for further investigation. We would also encourage you to contact our customer service with your order details so we can review this case properly and assist you accordingly.

Rated 5 out of 5 stars

Initial issue redeemed by Sofía's support

Unfortunately a back-end IT issue meant our first order wasn't printed as we wanted. Fortunately, Sofía in customer service was brilliant, going above and beyond to make sure the replacements met all of our expectations, and even fixing an incompatibility between an image and the printing process. The end result was a great product delivered quickly. Many thanks!

April 27, 2026
Unprompted review
Wordans logo

Reply from Wordans

Thank you very much for your detailed feedback! We’re sorry for the initial issue with your order, but we’re delighted to hear that Sofía was able to support you throughout the process and ensure everything was corrected to meet your expectations. We truly appreciate your kind words and your trust.

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