Fast to deliver, but extreem slow to assist. If you purchase items from them, please reconsider as they dont react to customer service at all. When yoy run into problems with items and like to return... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had a missing product, but super quick response and solution from customer care
Company replied
Order took some time but customer service (Lorenzo) and delivery was good
Company replied
I think those USB sticks are great. You have different colours if you like they have a big capacity. There are not too expensive and I used them to put all my photos on it.
Company replied
Company details
Written by the company
Goedkope groothandelproducten voor iedereen. kwantumkortingen, geen minimum. koop voor te gekke groothandelprijzen.
Contact info
Kabelweg 57, 11014BA, Amsterdam, Netherlands
- +31203233277
- klant@wordans.nl
- wordans.nl
3.1
Average
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 60% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Christian
Very helpful and quick to respond to questions! Thank you, Christian.
March 5, 2025
Unprompted review
Reply from WORDANS
"Hi Maria ,
Thank you for your kind words! We're happy to hear our team was able to help you. We can't wait to welcome you back!
Warm regards,"
CHRISTIAN WAS A GREAT HELP TO US
CHRISTIAN IN CUSTOMER SVC. WAS VERY HELPFUL WISH HE WORKED FOR US !!
March 5, 2025
Unprompted review
Reply from WORDANS
"Hello John,
Thank you for the great review! We're thrilled to hear you had a positive experience with us. We look forward to seeing you again soon!
Best,
"
Thanks Ross!
I was very pleased the prompt and friendly service I received from my customer service representative, Ross. I very much felt like I was in good hands. Thanks again!
March 5, 2025
Unprompted review
Reply from WORDANS
Thank you so much for the review!
Excellent Customer Service
I needed a defective item replaced and Ross handled it in a professional and timely manner. Thank you so much!
March 3, 2025
Unprompted review
Reply from WORDANS
Hi Mona, we are so glad you received great service!
No Communication
No product, no response, no money back
I have ordered something for my business, and there have been no update, no product, no response to any emails. At this point, I only want to cancel the order and get my money back but don't seem to be getting any progress with that.
March 3, 2025
Unprompted review
Reply from WORDANS
Goedemiddag Yarno,
Het spijt ons te horen wat u zegt, het is erg belangrijk voor ons dat uw ervaring met het kopen van onze producten positief is. Helaas hebben we u niet kunnen vinden in ons systeem. Geef ons uw ordernummer door en een van onze medewerkers zal zo spoedig mogelijk contact met u opnemen.
Reply from WORDANS
Goedemiddag Wo,
Het spijt ons te horen wat u zegt, het is erg belangrijk voor ons dat uw ervaring met het kopen van onze producten positief is. Helaas hebben we u niet kunnen vinden in ons systeem. Geef ons uw ordernummer door en een van onze medewerkers zal zo spoedig mogelijk contact met u opnemen.
Complete fail, money wasted
First delivery was not in the self pickup box despite DPD sending me a code. They resent the delivery but failed to send me the code to open the box. They finally cancelled and sent me a voucher. Placed the order again but after more than 2 weeks the order is still not shipped and nobody responding after 6 emails sent. Also their phone number isn't working so the only contact option is email.This seems like an outright scam, stay away unless you're happy to waste time and nerves!
March 2, 2025
Unprompted review
Reply from WORDANS
Goedemiddag Blamira,
Het spijt ons te horen wat u zegt, het is erg belangrijk voor ons dat uw ervaring met het kopen van onze producten positief is. Helaas hebben we u niet kunnen vinden in ons systeem. Geef ons uw ordernummer door en een van onze medewerkers zal zo spoedig mogelijk contact met u opnemen.
Great Service!
Very fast responses from Ross and had a great overall experience! Ordered jackets for our company and they came really fast and were exactly what we were looking for!
December 16, 2024
Unprompted review
Reply from WORDANS
Thanks for your 5* review!
Thank you Ross!
Thank you Ross!
Normally returning items or exchanging them is a hassle, and it takes a while. But thanks to Ross, my return process went smoothly and it was handled promptly.
Ross was very professional and polite. He took the time to hear me out and answer all my questions, You are very lucky to have Ross on your team!
I will definitely be ordering from here again in the future!
February 27, 2025
Unprompted review
Reply from WORDANS
Hi lisha, thank you so much for the kind words, we will make sure to give Ross your feedback!
Timely and Friendly Service
Communication was friendly, clear, and timely. Ross was a fantastic agent who was beyond willing to solve my issue, and did so with exceptional effort. Moreover, the initiative to minimize environmental footprints and carbon emissions through shipping ensures that I will be back as a customer.
February 27, 2025
Unprompted review
Reply from WORDANS
Thank you for the kind review and we are thrilled to hear you will be returning!
Christian
Christian, at custumer service, was super helpful and fast to answer my questions via email. His answers were clear and he resolved all my worries. Thank you
February 27, 2025
Unprompted review
Reply from WORDANS
Hi Melanie,
Thanks so much for the positive review! We appreciate your support.
Best,
Ross
Hey, I just wanted to reach out and say that we ended up having to return a few items, which I thought was going to be a pain, but it turned out to be super easy. I was contacted by Ross and he was very helpful and informative and made sure we were taken care of.
Thank you
February 27, 2025
Unprompted review
Reply from WORDANS
Hi Dan, we are glad you had a great experience with our customer service team!
Great customer service!
Ross reached out to me to confirm my order. I of course had a mistake. And instead of just printing it, he wanted to help me out! This was over and above for me! Thank you!
February 27, 2025
Unprompted review
Reply from WORDANS
Hi, thanks so much for the review and we are thrilled that our team went above and beyond for you!
Excellent customer service and fast…
Excellent customer service and fast reply
February 25, 2025
Unprompted review
Reply from WORDANS
Hi Lindsay! Thanks for taking the time to leave a review!
I completely recommend working with…
I completely recommend working with Wordans if you have a business as I do and still like the feel of personal communication. Christian full filled my concerns and attended to my needs. It’s good to know the larger businesses look out for the smaller ones too! Thanks Christian
February 18, 2025
Unprompted review
Reply from WORDANS
"Hello Owen,
Thank you for the high recommendation! We appreciate your feedback and look forward to serving you again.
Warm regards,"
Christian was super helpful
Christian was super helpful. Quick prompt service.
February 24, 2025
Unprompted review
Reply from WORDANS
"Hi Brigette,
Thanks a bunch for your review! We're happy you had a great experience.
Cheers,
"
Great Customer Service!
I was really impressed with the customer service I received from Ross! He was super kind, quick to respond, and made exchanging my order so easy. I really appreciated his help!
February 25, 2025
Unprompted review
Reply from WORDANS
Hi Kayla, We are thrilled you received top customer service!
Christian
Good service!!!! Nice person ! Gave a lot of help for my order
February 25, 2025
Unprompted review
Reply from WORDANS
"Hi Lukas,
Thank you for the mention! We’re glad to assist you.
Best regards,"
Scammers !
Scammers !! No product ! No answers ! No money back !! Do not order !!
February 25, 2025
Unprompted review
Reply from WORDANS
Goedemiddag Ionut,
Het spijt ons te horen wat u zegt, het is erg belangrijk voor ons dat uw ervaring met het kopen van onze producten positief is. Helaas hebben we u niet kunnen vinden in ons systeem. Geef ons uw ordernummer door en een van onze medewerkers zal zo spoedig mogelijk contact met u opnemen.
Customer Service
Ross did what he could to help with the situation I had and I appreciate him getting back to me and offering me a solution. I will definitely be reaching out to him again if I need anything. Thanks Ross :)
February 24, 2025
Unprompted review
Reply from WORDANS
Hi Lindsay, thanks for taking the time to leave such a wonderful review!
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