Wordfence is a great product but what makes the difference is the support. I sent a support request yesterday and had a reply within hours, with a detailed explanation on the steps I needed to do to... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Written by the company
1700 WESTLAKE AVE N STE 200 , 98109, Seattle, United States
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
One of my websites was being besieged by hackers and attackers from around the world. Wordfence recommended adding 2fa (2-factor authentication). But when I tried to add it, I had problems getting into the WordPress admin myself. Margaret from Wordfence support offered to get into the admin herself and I gave her the credentials. She quickly discovered that there was a conflict with another security plugin and recommended I choose between the two plugins. I chose the Wordfence one and the website was quickly up and running again. Plus, the hackers and attackers ceased to be a problem.

Reply from Wordfence
You won't go wrong with Wordfence. The support is A+++, the software is A+++, and it does exactly what it's supposed to. It's worth every dime!

Reply from Wordfence
Wordfence is absolutely essential protection for my website. I upgraded from the free version a couple of years ago and have been very happy with it. Means a lot to me to have the human support, not bot-oriented but actual humans, that respond very quickly to any questions and problems (I have had no problems, only questions!) 100% recommend.

Reply from Wordfence
Wordfence is a great product but what makes the difference is the support. I sent a support request yesterday and had a reply within hours, with a detailed explanation on the steps I needed to do to solve the issue I had. Wordfence has so many options, a clear explanation was so very important.
Good work guys/and gals.
(It was Margaret in my case)

Reply from Wordfence
Wordfence is great for me and I definitely recommend it! User-friendly, great security, and helpful data

Reply from Wordfence
Wordfence gives great service and products. They respond back quickly and resolve problems that I run into.

Reply from Wordfence
I'm so glad I found WordFence thru a mention at WordPress several years ago. They have protected my site, MeridaGOround dot com from aggressive hacking attempts. As I'm not a coder, they've gently coached me on how to keep my blog safe and functional. ~eric.

Reply from Wordfence
Don't lose your Authenticator codes. In order to get back in they have to delete all your stuff. Shame!!!
I have had Wordfence Premium for almost every website that I owned or managed and I was always more than happy to have that plugin, because it kept me safe. My compliments also for the great service.

Reply from Wordfence
Having WordFence really offers peace of mind that my website is secure and monitored for any threats.
Their customer service is prompt to reply if there are any questions or concerns.

Reply from Wordfence
Truth telling about the Wordfence product. Wordfence works as advertised. Excellent - the best - customer service.

Reply from Wordfence
Although we no longer offer WordPress development and hosting services at our agency, we used Wordfence on all of our WordPress sites. It was without a doubt the most essential plugin in our toolkit. The real-time firewall and malware scanner provided incredible peace of mind, catching threats before they even became an issue. Wordfence is user-friendly enough for beginners to set up in minutes, yet deep enough for power users to really fine-tune their security - truly a must-have for anyone serious about protecting their WordPress website.

Reply from Wordfence
We have been using Wordfence for our non-profit organization now for over a decade. We could not be more happier with the level of protection that Wordfence has provided over the years. We thank the team at Wordfence for the exceptional job that they do :-)

Reply from Wordfence
These guys are gold standard! My client suffered a malware attack, one of those kinds like where a tick burrows in! No matter what we did, they just kept coming back, got wordfence involved and everything was sorted in two days! Thank you to the wordfence team!

Reply from Wordfence
Great customer service! Worth the price of a Premium subscription.

Reply from Wordfence
The support was very detailed and easy to follow, each fix was detailed and followed up fully by Margaret in instructing me to complete our scans.

Reply from Wordfence
Superb and highly professional customer service; plus the product itself works great!

Reply from Wordfence
Try to check on status of an order with a company and it said my password was wrong . So I hit button to email me new password. Word fence locked me out of a company I've been buying from for years. Still locked out.

Reply from Wordfence
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.