Wordfence Reviews 369

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 102 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional support, highlighting the staff's helpfulness, professionalism, and quick response times. Many people appreciate the detailed explanations and efficient resolution of issues, often within hours. The service is frequently described as outstanding, providing peace of mind regarding website security and protection against attacks. Reviewers find the website's plugin intuitive and powerful, considering it a must-have for anyone serious about safeguarding their WordPress site. However, some customers also noted isolated incidents where they were locked out of their accounts and experienced non-existent support, leading to frustration.

What people talk about most

Website

Reviewers mention positive feedback about website security, with many customers expressing satisfaction and... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the support as prompt,... See more

Staff

Customers consistently note positive experiences with staff, highlighting their efficiency, professionalism,... See more

Service

Customers consistently report positive experiences with the service, highlighting its efficiency,... See more

Response time

Consumers find response times to be positive, with many reviewers highlighting the quick and prompt replies... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Wordfence is a great product but what makes the difference is the support. I sent a support request yesterday and had a reply within hours, with a detailed explanation on the steps I needed to do to... See more

Company replied

Rated 5 out of 5 stars

Without Wordfence, we could not run our website. Our business is smaller and does not have a full-time IT staff to monitor and protect the site. Wordfence keeps us aware of unusual activity and even... See more

Company replied

Rated 5 out of 5 stars

There have been several tmes in the last 10? years that I have called on WordFence because either a website had been hacked or there was a serious flag that went up. EVERYTIME, and almost seemingly im... See more

Rated 5 out of 5 stars

My colleague invited me to our company's team, but I had some difficulties with getting set up and ended up locking myself out. I reached out and Phil responded very quickly. He was able to determine... See more


Company details

  1. Software Company

About Wordfence

Written by the company

The Wordfence WordPress security plugin provides free enterprise-class WordPress security, protecting your website from hacks and malware.

Please note : If you visited a website and saw the "blocked by Wordfence" message, we did not block you. We sell a security software product and the owner of the website that you were blocked on is the only one that sets the blocking rules.

If you have further questions please send an email to lockout@wordfence.com.

Thanks!

Contact info

4.8

Excellent

TrustScore 5 out of 5

369 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Blocking hacks and attacks

One of my websites was being besieged by hackers and attackers from around the world. Wordfence recommended adding 2fa (2-factor authentication). But when I tried to add it, I had problems getting into the WordPress admin myself. Margaret from Wordfence support offered to get into the admin herself and I gave her the credentials. She quickly discovered that there was a conflict with another security plugin and recommended I choose between the two plugins. I chose the Wordfence one and the website was quickly up and running again. Plus, the hackers and attackers ceased to be a problem.

June 1, 2026
Unprompted review
Wordfence logo

Reply from Wordfence

That's great news Michael. We're delighted that we were able to help you when needed and the plugin has helped ease your concerns about malicious actors trying to access your site.

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Rated 5 out of 5 stars

You won't go wrong with Wordfence

You won't go wrong with Wordfence. The support is A+++, the software is A+++, and it does exactly what it's supposed to. It's worth every dime!

June 2, 2026
Unprompted review
Wordfence logo

Reply from Wordfence

It's such a boost to see an emphatically positive review such as this, Henry. We truly appreciate your thoughts and are glad Wordfence has hit such high levels with the plugin and support on offer to you!

Rated 5 out of 5 stars

Wordfence is absolutely essential…

Wordfence is absolutely essential protection for my website. I upgraded from the free version a couple of years ago and have been very happy with it. Means a lot to me to have the human support, not bot-oriented but actual humans, that respond very quickly to any questions and problems (I have had no problems, only questions!) 100% recommend.

June 1, 2026
Unprompted review
Wordfence logo

Reply from Wordfence

Thank-you Janet for your sincere and kind 5* review of Wordfence! We're always happy to see customers noticing the benefits of the plugin, but also appreciating our support team going the extra mile when you need them.

Rated 5 out of 5 stars

Wordfence is great but the support is what makes the difference

Wordfence is a great product but what makes the difference is the support. I sent a support request yesterday and had a reply within hours, with a detailed explanation on the steps I needed to do to solve the issue I had. Wordfence has so many options, a clear explanation was so very important.
Good work guys/and gals.
(It was Margaret in my case)

May 28, 2026
Unprompted review
Wordfence logo

Reply from Wordfence

We're delighted that you're enjoying the plugin and were able to get the assistance you needed quickly and efficiently, David. I'll be sure to pass on your excellent feedback to Margaret and the CS team!

Rated 5 out of 5 stars

Wordfence is awesome!

Wordfence is great for me and I definitely recommend it! User-friendly, great security, and helpful data

May 23, 2026
Unprompted review
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Reply from Wordfence

It's excellent news that the Wordfence plugin suits your needs and has been simple to work with, Jack. We appreciate your five-star rating and recommendation to the WordPress community!

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Rated 5 out of 5 stars

Wordfence gives great service!

Wordfence gives great service and products. They respond back quickly and resolve problems that I run into.

May 22, 2026
Unprompted review
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Reply from Wordfence

We're delighted that you've chosen to share your experience here Denise and that you've been getting the service you need from the plugin and our team!

Rated 5 out of 5 stars

WordFence is AWESOME at site-protection.

I'm so glad I found WordFence thru a mention at WordPress several years ago. They have protected my site, MeridaGOround dot com from aggressive hacking attempts. As I'm not a coder, they've gently coached me on how to keep my blog safe and functional. ~eric.

May 15, 2026
Unprompted review
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Reply from Wordfence

A huge thanks from us Eric for your thorough and highly positive review! We're delighted that the Wordfence plugin has been a useful tool in keeping your site safe. Sharing our knowledge to increase your site security awareness along the way is a great bonus.

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Rated 5 out of 5 stars

I have had Wordfence Premium for almost…

I have had Wordfence Premium for almost every website that I owned or managed and I was always more than happy to have that plugin, because it kept me safe. My compliments also for the great service.

May 12, 2026
Unprompted review
Wordfence logo

Reply from Wordfence

Thank-you for being a Premium customer and considering Wordfence an essential part of the security strategy for your WordPress sites. Your 5* review is wonderful to see!

Rated 5 out of 5 stars

Peace of Mind

Having WordFence really offers peace of mind that my website is secure and monitored for any threats.
Their customer service is prompt to reply if there are any questions or concerns.

May 13, 2026
Unprompted review
Wordfence logo

Reply from Wordfence

It's always pleasing to see that customers' minds are set at ease with Wordfence installed. We appreciate your review and 5-star rating of both the plugin and our Customer Support team!

Rated 5 out of 5 stars

Truth telling about the Wordfence…

Truth telling about the Wordfence product. Wordfence works as advertised. Excellent - the best - customer service.

May 12, 2026
Unprompted review
Wordfence logo

Reply from Wordfence

We're delighted that you're getting on well with Wordfence and the service you've received. Thanks for taking the time to leave us a five-star review!

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Rated 5 out of 5 stars

The most essential plugin for WordPress sites

Although we no longer offer WordPress development and hosting services at our agency, we used Wordfence on all of our WordPress sites. It was without a doubt the most essential plugin in our toolkit. The real-time firewall and malware scanner provided incredible peace of mind, catching threats before they even became an issue. Wordfence is user-friendly enough for beginners to set up in minutes, yet deep enough for power users to really fine-tune their security - truly a must-have for anyone serious about protecting their WordPress website.

November 19, 2025
Unprompted review
Wordfence logo

Reply from Wordfence

It's wonderful to see such glowing feedback from a long-time user and advocate of the Wordfence plugin. We appreciate you taking the time out to make this review even though you've moved on from WordPress at your agency. Your kind words can certainly still help us, as many administrators will consider using the plugin based on your positive experience!

Rated 5 out of 5 stars

Wordfence Customer for over 10 years

We have been using Wordfence for our non-profit organization now for over a decade. We could not be more happier with the level of protection that Wordfence has provided over the years. We thank the team at Wordfence for the exceptional job that they do :-)

April 22, 2026
Unprompted review
Wordfence logo

Reply from Wordfence

Thank-you for leaving such a kind and thoughtful 5-star review for us James! It's especially meaningful for long-term customers to come back and let us know why they chose and stuck with Wordfence. Your words will help administrators looking for a WordPress security plugin to give us a try.

Rated 5 out of 5 stars

Much Higher Then Gold Standard Service!

These guys are gold standard! My client suffered a malware attack, one of those kinds like where a tick burrows in! No matter what we did, they just kept coming back, got wordfence involved and everything was sorted in two days! Thank you to the wordfence team!

April 16, 2026
Unprompted review
Wordfence logo

Reply from Wordfence

What an incredible review to see, Mat! We're just as happy to assist customers with malware issues as we are to read wonderful reviews like this one. We appreciate you taking the time to write about your experience and that it exceeded expectations.

Rated 5 out of 5 stars

Great customer service

Great customer service! Worth the price of a Premium subscription.

April 10, 2026
Unprompted review
Wordfence logo

Reply from Wordfence

Thank-you for your review, Paul. We're delighted you're getting the value from Wordfence Premium and had an excellent experience seeking assistance from the team when you needed it!

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Rated 5 out of 5 stars

The support was very detailed and easy…

The support was very detailed and easy to follow, each fix was detailed and followed up fully by Margaret in instructing me to complete our scans.

April 3, 2026
Unprompted review
Wordfence logo

Reply from Wordfence

Thank-you for providing a 5-star review for Wordfence and the work we did with you recently. We're delighted you were able to get thorough, high-quality support from Margaret and can continue to get full functionality from the plugin!

Rated 5 out of 5 stars

Superb and highly professional customer…

Superb and highly professional customer service; plus the product itself works great!

March 30, 2026
Unprompted review
Wordfence logo

Reply from Wordfence

That's kind of you to say Bruce and we appreciate the five stars! We're glad the plugin is working well and you've been able to seek assistance when you need it!

Rated 1 out of 5 stars

Try to check on status of an order

Try to check on status of an order with a company and it said my password was wrong . So I hit button to email me new password. Word fence locked me out of a company I've been buying from for years. Still locked out.

March 23, 2026
Unprompted review
Wordfence logo

Reply from Wordfence

When somebody installs Wordfence to protect their website from attackers, they may adjust how strict their login attempts and password reset rules are. If you believe that you're being blocked in error, reaching out to the site's administrator will allow them the opportunity to unblock you and review their settings.

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