Wordfence Reviews 

391
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 99 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its essential role in website protection, providing significant peace of mind. Many commend the customer service and staff for their exceptional helpfulness, professionalism, and deep knowledge. Reviewers frequently highlight prompt response times and the service's effectiveness in quickly resolving security issues, including complex hacks, ensuring websites are back online. The company's ability to quickly clean and restore compromised sites is frequently highlighted as a critical benefit, with many users relying on the service for years. No significant recurring minority sentiments were identified across the reviews, indicating a consistently positive experience for most customers.

What people talk about most

Website

Consumers find website security to be a positive experience, with many reviewers highlighting that the... See more

Customer service

Users describe positive interactions with customer service, consistently praising the support as... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Service

Customers consistently note positive experiences with service, often highlighting its efficiency and... See more

Response time

Reviewers mention positive feedback about response time, with many customers highlighting the speed and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Website was hacked and our Wordpress specialist gave up. Other specialist said it was a done thing and a new website had to be built.....After buying the CARE update from Wordfence the website was up... See more

Company replied

Rated 5 out of 5 stars

We have been customers of WordFence for years and are very satisfied. If we have questions, they are always there for us and help us as much as possible. The plugin works excellently; we simply can't... See more

Company replied

Rated 5 out of 5 stars

Without Wordfence, we could not run our website. Our business is smaller and does not have a full-time IT staff to monitor and protect the site. Wordfence keeps us aware of unusual activity and even... See more

Company replied

Rated 5 out of 5 stars

There have been several tmes in the last 10? years that I have called on WordFence because either a website had been hacked or there was a serious flag that went up. EVERYTIME, and almost seemingly im... See more


Company details

  1. Software Company

About Wordfence

Written by the company

The Wordfence WordPress security plugin provides free enterprise-class WordPress security, protecting your website from hacks and malware.

Please note : If you visited a website and saw the "blocked by Wordfence" message, we did not block you. We sell a security software product and the owner of the website that you were blocked on is the only one that sets the blocking rules.

If you have further questions please send an email to lockout@wordfence.com.

Thanks!

Contact info

4.8

Excellent

TrustScore 5 out of 5

391 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(391)

98 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Important Plugin with great support

I have Wordfence Premium running on two commercial sites and the free version on a few other, non-critical sites. Both versions work great but what makes the Premium worth the price is the support and the little additional features that you can tweak for your particular requirements. I've only needed the support a couple of times, but when I have, they are there and 'on-it': Quick, knowledgeable, result focused and polite. All the characteristics you need when you are likely most vulnerable - under attack or threat of attack. If you run a commercial Wordpress site, Wordfence Premium is, in my opinion a must-have plugin.

January 6, 2026
Unprompted review
Wordfence logo

Reply from Wordfence

Thanks for taking the time to share your experience with both our free and Premium versions! We're so glad we could help keep your sites secure and provide the support you needed. We appreciate your recommendation and are here if you need us!

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Rated 5 out of 5 stars

These guys are awesome!

These guys are awesome!! highly recommend!! very happy with the service and the prompt professional assistance they provide, definitely worth the investment, thanks again guys

November 1, 2025
Unprompted review
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Reply from Wordfence

Thanks for taking the time to share your experience! We’re thrilled to hear you’re happy with both our service and support team. We appreciate your recommendation!

Rated 5 out of 5 stars

The software works extremely well

The software works extremely well; I've been using it for years.
I was particularly impressed when I needed support and they really helped me. Thank you again for that.

December 18, 2025
Unprompted review
Wordfence logo

Reply from Wordfence

Thanks for taking the time to share your experience and for being a long-time Wordfence user! We’re happy our team could help when you needed it, and we appreciate your feedback!

Rated 5 out of 5 stars

I count on Wordfence Premium…

I count on Wordfence Premium to not only solve my issue but give me the background to understand the issue as it applies to the websites I mansge. Thank you, Phil.

December 11, 2025
Unprompted review
Wordfence logo

Reply from Wordfence

Thanks for your feedback! We're glad our team could resolve your issue and provide the additional background you needed. We appreciate you counting on Wordfence!

Rated 5 out of 5 stars

Wordfence is a game-changer

Wordfence has been an absolute game-changer for my WordPress websites. The level of security this firewall plugin provides is simply outstanding. What really sets Wordfence apart, though, is their support. Every interaction I’ve had with the team has been fantastic: fast, knowledgeable, and incredibly helpful.

December 11, 2025
Unprompted review
Wordfence logo

Reply from Wordfence

Thanks for the great review! Our team appreciates you taking the time to share your experience with our plugin and support team. We’re thrilled to hear Wordfence has made such a positive impact on your site's security. We’ll be happy to help if you need any assistance in the future.

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Rated 5 out of 5 stars

I've used Wordfence for several years…

I've used Wordfence for several years now and there isn't any other plugin I would trust with the security of my websites. I've never had any security issues when using Wordfence. Highly recommend.

December 10, 2025
Unprompted review
Wordfence logo

Reply from Wordfence

Thanks for taking the time to share your experience and for being a long-time Wordfence user! We appreciate your trust and recommendation.

Rated 5 out of 5 stars

I will not build a site without it.

I will not build a site without Wordfence. Period.

I use Premium on my higher profile sites, and the free version on everything else. I always know what is happening on my sites, when they are being attacked, and when updates are required. Support team is quick and knowledgeable, and always get back to me quickly. Wordfence is a no-brainer for Wordpress.

December 5, 2025
Unprompted review
Wordfence logo

Reply from Wordfence

Thanks for taking the time to share your experience with both our Premium and free versions! We're glad to hear our monitoring and support team have been keeping your sites secure. We appreciate your recommendation and are here if you need us!

Rated 5 out of 5 stars

Wordfence support was fast to respond

Wordfence support was fast to respond, and helpful with their suggestions in how to resolve our issue. We've been using Wordfence for years and it has come through big-time stopping nefarious users from attacking our site.

December 2, 2025
Unprompted review
Wordfence logo

Reply from Wordfence

Thanks for taking the time to share your experience and for being a long-time Wordfence user! We're glad our team could help resolve your issue quickly, and that Wordfence has been protecting your site effectively. Feel free to reach out if you need any assistance in the future.

Rated 5 out of 5 stars

Exceptional experience using Wordfence

As an amateur website owner who experienced a lot of hacks to my sites, I was pleased to learn how Wordfence could help prevent such attacks. Since getting the service 7 years ago, I never was hacked again that didn’t get stopped by Wordfence. This gave me great comfort seeing how easy it is to clean my sites using their user friendly dashboard. Recently it became necessary to cancel my online presence. To my surprise, cancelling and finalizing the refund of my last payments took mere seconds. In my experience, Wordfence is a very respectable company to deal with. Apart for the security aspects, they were extremely helpful in explaining how to clean a site that got attacked when I failed to do the required maintenance that Wordfence recommended over months of scans. I highly recommend them for site security.

December 2, 2025
Unprompted review
Wordfence logo

Reply from Wordfence

Thanks for taking the time to share your experience and for being a Wordfence user for 7 years! We're so glad we could help keep your sites secure and provide the support you needed along the way. We appreciate your kind words about our team and your recommendation. We wish you all the best!

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Rated 1 out of 5 stars

outdated security plugin

this security plugin is the most outdated and poorly designed plugin available.
support is non existent ... this plugin is totally unreliable

December 1, 2025
Unprompted review
Wordfence logo

Reply from Wordfence

Hello, Mark. I see we followed up with you in two separate support requests, but we haven't received any reply. If you still need support, please submit a support request via the WordPress.org forums if you're using a Free license, and we'll be happy to help.

Rated 5 out of 5 stars

Wordfence is AWESOME!!

I have used wordfence for dozens of websites and it always is very stable, easy to use and it doesn't complicate your wordpress site. It just works, and blocks a ton of threats, even with the free version!

November 24, 2025
Unprompted review
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Rated 5 out of 5 stars

Never had any issues

Never had any issues, and support was there to assist when required

November 4, 2025
Unprompted review
Wordfence logo

Reply from Wordfence

Thanks for taking the time to share your experience with our plugin! We're happy to hear everything has been working smoothly, and feel free to reach out if you need any assistance going forward.

Rated 5 out of 5 stars

everything is perfect

My deepest gratitude for the support I received in terms of assistance, precision, kindness, and great professionalism. Thank you.

October 30, 2025
Unprompted review
Wordfence logo

Reply from Wordfence

Thanks for taking the time to share your kind words! We appreciate your feedback and are delighted to have been able to provide the support you needed. Feel free to reach out if you need any assistance in the future.

Rated 5 out of 5 stars

Fantastic service from Wordfence team

Due to personal circumstances, we forgot to turn off the auto renewal of our subscription, and the payment went through. We reached out to the team at Wordfence, and they had no hesitation in refunding us. How impressive is that! We will be back.

October 29, 2025
Unprompted review
Wordfence logo

Reply from Wordfence

Thanks for taking the time to share your experience! We’re happy that we could help, and we look forward to having you back when you're ready!

Rated 5 out of 5 stars

They've been great

They've been great! I locked myself out and they responded SO FAST and they've been great at blocking hundreds of brute force attacks and then some. Highly recommend! I'm on premium.

October 29, 2025
Unprompted review
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