Workingperson Reviews 

30
TrustScore 2 out of 5

1.9

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Rated 1 out of 5 stars

If I could give it a zero I would. They took my $130+ but yeah I never received any products. Do not ever order from this poor excuse of a company that clearly just steals your money. Absolutely disgu... See more

Rated 5 out of 5 stars

They had what I needed in stock. The order was received, and is expected to be shipped out today(within 24 hours of ordering) spoke with customer service to verify my order & make sure the pants were... See more

Rated 1 out of 5 stars

Never again will I use Working Person store . com. I ordered a pair of work shoes, received them in about two weeks, they were 1 size too small, returned them immediately, then after about 9- 12 wee... See more

Company replied

Rated 1 out of 5 stars

I ordered a 5.11 backpack and paid for the item on the 11th of January. Two weeks later, nothing received and a constant back and forth resulting in no progress. Do yourself a favor and purchase whate... See more

Company replied

Company details

  1. Clothing Store

Information provided by various external sources

Founded in 1995, The Working Person's Store retail location rapidly grew to become a major destination for quality, name brand work apparel and footwear, while serving a wide spectrum of working people throughout the country. By 2001, business continued to grow at a very rapid pace and we responded to the needs of our more distant customers, to provide a more convenient online catalog to serve repeat ordering needs. After the opening of WorkingPerson.com, we were very pleased to begin serving an even wider array of customers on both a national and international basis, with ever increasing demand for our goods and services. Then, in 2005, we continued our expansion with the acquisition of our new Technology Center, as well as a dramatic increase in the size and scope of our team. Since that time, the WorkingPerson.com site has become the number one, world-wide destination for work clothing, work footwear and safety gear, serving customers on five continents daily.


Contact info

1.9

Poor

TrustScore 2 out of 5

30 reviews

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1-star

No recent history of asking for reviews

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Hasn’t replied to negative reviews

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1.9

All reviews

(30)

6 reviews in the last 12 months

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Rated 2 out of 5 stars

Overcharged Sales Tax

I know a lot of reviewers take issue with their delayed deliveries, but that was not my problem with workingperson.com. Thus two stars instead of one. I was aggrieved that they charged me 10.4% sales tax rather than my actual rate of 8.4%. I sent them two customer service contacts identifying the difference, referred them to the sales tax calculator on the Washington State Department of Revenue website, being very clear about why I was disputing the sales tax overcharge, left my e-mail and telephone contact information, and what I heard back from them was...... absolutely nothing. No response. Nada. The actual dollar amount difference wasn't going to break the bank, but why should anybody pay more than they are required to pay? I finally gave up on workingperson.com and had my credit card company resolve it. But how bogus is it that I had to engage the credit card company to fix the problem when it was easy enough to have workingperson.com do it internally? I gave them the opportunity, even steered them to the appropriate government website to confirm the sales tax rate, but they instead chose not to respond at all. Just ignoring a customer and treating them as if they are nobody, that is the height of poor service. Shame on workingperson.com for such a complete lack of business acumen. Will I ever do business with them again? Nope. Will I recommend them to others? Nope. When customer service is that shallow, in fact that negative, there is absolutely no incentive or desire to do business with them in the future.

February 1, 2019
Unprompted review
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Rated 1 out of 5 stars

👎👎👎

Ordered boots from working persons in September, didn't hear anything from them for a couple weeks so I contacted customer service and they took 10% off and told me I should receive my order in 2 to 3 more weeks.. Okay fine. Well, another 8 weeks later I contacted them again and they told me it'll be 2 to 3 more weeks and they couldn't discount me any more. I cancelled my order with them and ordered from state line tack and not only did I receive my boots in less than a week but I got them for $30 less than working persons. Not happy with the service and they don't care enough to keep your business. The only reason I gave one star is because I had to in order to leave a review.

December 6, 2018
Unprompted review
Rated 1 out of 5 stars

Slow or nonexistent shipping

Not sure how the scam works, but order clothing three weeks before an extended trip to a worksite, and nothing ships. Is everything backordered? Had to cancel order after receiving only one shirt. I will be watching my statements to ensure I am not charged.

September 26, 2018
Unprompted review
Rated 2 out of 5 stars

Still Waiting

Week 3 and get the same email saying they are replenishing supply. Not sure if they are waiting on the hides to make the boots or if they don’t have the right people keeping their stock in. But I ordered because I am a working person and I cannot wear holes in my boots and need met guard. After emails and texts I finally received a not so friendly text saying it might be two or three more weeks waiting what do you want us to do? Really why do you make it worth my while to wait that long....at least offer a discount....

September 23, 2018
Unprompted review
Rated 5 out of 5 stars

Great Site!

I ordered a few things for my dad's birthday from this site because of the big assortment of products! I also got free shipping, and it was delivered in a few days!

August 30, 2016
Unprompted review
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Rated 1 out of 5 stars

I appreciate you responding after the fact

It won't let me recomment on my original post. I appreciate you hopped online to show a valid effort to show you have customer service. But still unsure how this helps me? Awesome on August 22, which is today, you got your notice. Great job ! Guess what I placed my order on August 17. So I thought I was receiving an email stating my item had been shipped. Nope cancelled. So, what would be a reasonable solution for someone in this situation?
You want me to find another hoodie, you may or may not have?
Sorry, I should of read the reviews about your site before purchasing. Lesson learned.
And again sorry if I sound very blunt but this was the only birthday gift I was to receive.... So it actually meant something to me.

No need to recommend again working person. Jokes on me.
Good day.

August 22, 2016
Unprompted review
Workingperson logo

Reply from Workingperson

Amanda,

I'm sorry your experience was not all it should have been. The hoodie is still on our website because we have stock in other sizes. Those sizes are currently listed in the drop down and are the only sizes you can select. On August 22nd we received notice from Under Armour that they were discontinuing the sweatshirt and no longer had stock in the size requested. I'm showing that customer service attempted to reach you via email to inform you. However, we understand your frustration. Please contact me at terrie@workingperson.com and I would be more than happy to work with you to remedy this.

Best,
Terrie

Rated 4 out of 5 stars

truusers and boots

Ordered two pairs of Wrangler ranger pants and a pair of Chippewa's. Pants arrived in about two days boots took over two weeks. This is a fairly regular occurrence as most orders seem to come in two separate parts. But I got everything and it was hassle free so I will be back.

October 7, 2015
Unprompted review
Rated 1 out of 5 stars

What an ordeal

Never again will I use Working Person store . com. I ordered a pair of work shoes, received them in about two weeks, they were 1 size too small, returned them immediately, then after about 9- 12 weeks, 5-6 e-mails & lots of apologies & unfulfilled promises I finally received the replacements.
I had expected much more from this company and expressed my concerns and disappointments with them to which they seemed to case a less.

October 7, 2015
Unprompted review
Workingperson logo

Reply from Workingperson

Hello Kevin,

I'm sorry that you received less than satisfactory service from our customer service agents. If you could please email me at terrie@workingperson.com with better details of your experience I would like to look into this more and get it addressed internally.

Thank you,
Terrie
The Working Person's Store

Rated 5 out of 5 stars

Helped above and beyond

I would like to say that the customer service with Working Person.com is like nothing I have ever experienced. They were so helpful and considerate. I am so grateful!

October 6, 2015
Unprompted review
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Rated 5 out of 5 stars

Stellar Service as Usual

I ordered a pair of boots and a winter hat for work. As always, the selection was unbeliveable. However, the hat was delivered and after 2 weeks of no boots, I emailed WPS and they got right back to me. Here the boots were on back order. I picked out my 2nd choice boots and they were here within days with the same discount applied. Awesome service! The only thing I suggest is to email or call a customer when something turns up on back order; elsewise, this is my 6th order and I will be ordering again for sure. Be safe everybody... order from WPS!

October 6, 2015
Unprompted review

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