My experience with Issy, Colin and most notably Grace was amazing. They made me feel at ease despite being overly stressed about navigating the registration aspect. Grace was very warm and patient and... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very polite and friendly staff. Melissa is an absolute legend! Ran me through everything I needed know about the information to give them, and useful tips on what was involved. They have helped me se... See more
Company replied
Workwell are what they say they are. They simply work well for you, inform and confirm the hours you've worked. The margin they take is acceptable, regular text message updates and (except one occas... See more
Company replied
Adam was efficient, had full knowledge of their working processes and was patient in explaining. He was polite, thorough and professional. He took time to repeat when I struggled to get my head arou... See more
Company replied
Company details
Written by the company
Workwell Contractor Solutions is a leading provider of compliant and secure payroll solutions for contractors, recruitment agencies, and businesses across the UK. With over 30 years of experience, we specialise in Umbrella Company services across various industries, ensuring contractors are paid accurately and on time. Our mission is to simplify payroll processes, minimise risk, and maximise compliance for our clients. Trusted by over 2,000 recruitment agencies and having paid over 10 million contractors, we are committed to delivering exceptional service and innovative solutions that empower businesses and individuals to thrive.
Contact info
United Kingdom
- workwellcontractorsolutions.com
4.6
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Top service good customer service and…
Top service good customer service and very well organised
August 7, 2025
Reply from Workwell Contractor Solutions
Hi David,
Thank you for your 5-star review! We're thrilled to hear you found our service top-notch, well organised, and enjoyed the customer service you received.
Many Thanks
Workwell Contractor Solutions.
Had a good conversation with one of your oppretives.
Had a good conversation with one of your oppretives. About genral things in life as well as goodwell very polite
August 7, 2025
Reply from Workwell Contractor Solutions
Hi George,
Thank you for your review! We're glad to hear you had a good conversation and found our team member polite. If there’s anything we could do to make your experience a 5-star next time, we’d really appreciate your feedback.
Many Thanks
Workwell Contractor Solutions.
Reply from Workwell Contractor Solutions
Hi Chris,
Thank you for your review! We're glad to hear you had a positive experience. If there’s anything we could do to make it a 5-star next time, we’d really appreciate your feedback.
Many Thanks
Found them Really helpful
Found them Really helpful , only a phonecall away if you have a query
August 7, 2025
Reply from Workwell Contractor Solutions
Hi,
Thanks for your kind words! We’re so pleased you’ve found us helpful and easy to reach whenever you need us.
Many Thanks
Workwell Contractor Solutions.
Adam was very accommodating and made…
Adam was very accommodating and made the process very easy for me!
August 7, 2025
Unprompted review
Reply from Workwell Contractor Solutions
Hi Rayer,
Thanks for taking the time to leave feedback. We’re so pleased to hear the process was smooth and easy for you!
Many Thanks
Workwell Contractor Solutions
Adam was polite helpful and and had a…
Adam was polite helpful and and had a great telephone manner
August 6, 2025
Reply from Workwell Contractor Solutions
Hi Ian,
Thanks for your kind review. We’re delighted to hear you found the service polite, helpful, and delivered with a great telephone manner.
Many Thanks
Workwell Contractor Solutions.
Adam was very helpful
Adam was very helpful. Gave me all the information I needed. And we had a bad line and the phone cut off. He contacted me back straight away. And by the end of the call and just from listening. I didn’t have any questions to ask. He made it straight and simple to understand. Thank you
August 7, 2025
Unprompted review
Reply from Workwell Contractor Solutions
Hi Madani,
Thank you for your wonderful feedback. We’re so pleased to hear that Adam was able to assist you clearly and promptly, even calling back straight away after the line cut off. It’s great to know he was able to answer all your questions and make everything simple to understand. We’ll be sure to pass your kind words on to him.
Many Thanks
Workwell Contractor Solutions
Very clear and informative discussion…
Very clear and informative discussion about options.
August 7, 2025
Unprompted review
Reply from Workwell Contractor Solutions
Hi Anthony,
Thank you for your feedback and for taking the time to share your experience. We’re pleased to hear things are going well for you so far and appreciate your positive comments about our service. If you ever need any help or have questions in the future, please don’t hesitate to get in touch.
Many Thanks
Workwell Contractor Solutions.
Grace was an absolute star!
Grace was an absolute star!! Thanks for explaining everything so clearly and your patience
August 7, 2025
Unprompted review
Reply from Workwell Contractor Solutions
Hi Jen,
Thanks for the amazing review! We're so pleased to hear that everything was explained clearly and that patience was shown. We'll be sure to pass your kind words on.
Many Thanks
Workwell Contractor Solutions.
Everything work smoothly and fast
August 6, 2025
Unprompted review
Reply from Workwell Contractor Solutions
Hi Marian,
Thanks so much for sharing your feedback. We’re really pleased to hear everything went smoothly and quickly for you.
Many Thanks
Workwell Contractor Solutions.
Adam was friendly, intelligent and helpful.
Adam was friendly, intelligent and helpful.
And answered my queries really quickly without putting me on hold.
August 6, 2025
Unprompted review
Reply from Workwell Contractor Solutions
Hi Ruby,
Thank you for your 5-star review! We’re so pleased to hear Adam was friendly, intelligent, and able to answer your queries quickly without keeping you on hold. We’ll be sure to share your feedback with him.
Many Thanks
Workwell Contractor Solutions
Adam was well spoken
Adam was well spoken, answer my questions clearly and was easy to speak to!
August 4, 2025
Unprompted review
Reply from Workwell Contractor Solutions
Hi Cal,
Thank you for the great review! We're glad to hear Adam was clear, easy to speak to, and helpful in answering your questions. We’ll make sure he sees your kind feedback.
Many Thanks
Workwell Contractor Solutions.
Issue resolved quickly
Hello, Adam, made me feel comfortable and answered all my questions, and resolved my issue really quickly.
August 4, 2025
Unprompted review
Reply from Workwell Contractor Solutions
Hi Tahir,
Thank you for your lovely feedback!
We're so pleased to hear Adam was able to make you feel comfortable and resolve your issue quickly. We’ll be sure to pass on your kind words.
Many Thanks
Workwell Contractor Solutions
Reply from Workwell Contractor Solutions
Hi Anthony,
Thank you for your feedback. We're sorry to hear that your first experience felt difficult. We aim to make things as straightforward as possible, so if there's anything we can do to help or improve your experience, please don’t hesitate to get in touch.
Many Thanks
Workwell Contractor Solutions.
Liam
Liam, was very polite, very helpful and kind.
Thank you
From Maria Ayvazova
August 1, 2025
Unprompted review
Reply from Workwell Contractor Solutions
Hi Maria,
Thank you so much for your kind feedback! We're pleased to hear Liam was polite, helpful, and kind. We'll be sure to pass on your thanks to him.
Many Thanks
Workwell Contractor Solutions
Avoid
This company is a total joke I worked 4.5 hrs over 3 weeks ago thay asked for details witch I've sent. And still asking for proof of work uk witch I've sent If thay had a brain between them all thay would contact the agency witch is coyles and ask for a copy of what ever thay want 3 weeks I've been going round in circles to the point Thay can keep the money.I will never ever use such scum bags accounts again The whole system is crap.Know one ever calls you back etc thay hust say login but how on earth you ment to do that with out the fxxxxxx code.????JOKE.Rupert Harvey 07369 231603. Please get in contact thay say in 3 days or this won't be resolved!!How about you contacting coyles agency and tell them you want every thing I've sent them forwarding to the cow boys!!!But like I say this firm do not have the brains to do that.Like I say avoid!!!!!!!I bet I've spent more money trying to talk or contact this company Than thay actually owe me.
July 26, 2025
Unprompted review
Reply from Workwell Contractor Solutions
Hi,
We’re really sorry to hear about your experience and appreciate you taking the time to leave a review. We’ve requested some additional information from you via Trustpilot so we can identify your account. If you're happy to get in touch directly, we’d welcome the opportunity to look into this for you and help resolve any outstanding issues. You can also reach us at service@workwellcontractorsolutions.com
Many Thanks
Workwell Contractor Solutions.
Very informative about all the contract…
Very informative about all the contract details and exactly how everything works
The girl on the phone was very friendly and helpful
100% happy with the service
July 31, 2025
Reply from Workwell Contractor Solutions
Hi Gary,
Thanks so much for your lovely feedback! We’re really glad to hear you felt well informed and supported — and that our team member made a great impression. We’ll be sure to pass on your kind words.
Many Thanks
Workwell Contractor Solutions.
Reply from Workwell Contractor Solutions
Hi Adrian,
Thank you so much for your kind review! We’re really pleased to hear you’ve had an excellent experience with us.
Many Thanks
Workwell Contractor Solutions.
Terrible
Terrible - will never use this company again when my contract ends.
Used to be a really good company, had no issues with them up until 2 years where they’ve gone down hill considerably.
They have stopped paying into my pension since February even though my payslip shows I’m still being charged.
I’ve had to chase them numerous times where they said it is resolved and have sent NEST a backdated payment which still hasn’t been actioned.
Fed up of constantly having to chase them, they tell me they will call me back for an update but here I am again having to call them to see what is happening. During this time, I’m loosing any potential growth on my pension while it sits in Workwell bank account.
I raised a complaint with them on their website in February and no one has investigated it.
You get the same friendly staff who answer and say they will be helpful and get back to me but as soon as the call ends nothing gets done. Service is awful.
February 12, 2025
Unprompted review
Reply from Workwell Contractor Solutions
Hi Mel,
We’re really sorry to hear you’ve had a frustrating experience and appreciate you taking the time to share your feedback.
We’ve requested some additional details via Trustpilot. If you're happy to get in touch, we’d really like the chance to look into this further and see how we can help resolve things.
You can also reach us directly at: service@workwellcontractorsolutions.com.
Many Thanks
Workwell Contractor Solutions
Reply from Workwell Contractor Solutions
Hi Robert,
Thank you so much for your kind feedback! We're really glad to hear you were happy with the quick and professional support.
Many thanks,
Workwell Contractor Solutions
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.