Good communications and timely notifications regarding delivery. The roses were well protected and packed. Considering the adverse weather conditions, the plants are quite healthy, with minor sunburn/... See more
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Review summary
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Order processing was efficient. Rose plants were smaller in size than I expected though they were in healthy condition. They started to bloom two weeks after I planted in large pots as I am still con... See more
Company replied
Delivered quickly and packaged well. One issue us delivery man. He was late no update to me and I contacted company about it and got nowhere. The stated it could be delivered up until 9pm but time sl... See more
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Order was quickly delivered but the package was damaged and one of the rose was laying on the ground on its side. We were not at home as we received an email less than an hour before the package was d... See more
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Company details
Written by the company
World of Roses started growing roses in Bedfordshire in the 1960's. The family run business was started by Paul Chessum initially producing roses in his parents back garden. Over the years, the business has evolved and expanded to become one of the largest growers in the UK and Europe and is now in its third generation in the family. We are specialist suppliers and growers of premium quality British roses, supplying garden centres and our own online store. We have recently expanded our product range to offer beautiful gifts to cater for all occasions.
Contact info
Eventus House, PE6 8FD, Market Deeping, United Kingdom
- 0844 502 0511
- cs@worldofroses.com
- worldofroses.com
4.3
Excellent
5K reviews
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Lovely plant but with suckers
Great service lovely plant arrived with 2 suckers on it. Luckily the person who received it knows how to deal with them. They shouldn’t have been sent with them on.
August 18, 2026
Reply from World of Roses
Hello,
We're glad to hear you appreciated our service and the plant's arrival. We understand your concern about the suckers and are reviewing our plant preparation process to prevent this in the future.
Kind regards,
World of Roses Customer Service
Well packed and good size plant.
My daughter was delighted with the Rose bush well packed and a good size plant for the price.
August 21, 2026
Reply from World of Roses
Hello,
We're so pleased to hear that your daughter was delighted with the rose bush! It's wonderful that it was well-packed and a good size for the price.
Kind regards,
World of Roses Customer Service
It was a gift for my nieces 50th ,& she…
It was a gift for my nieces 50th ,& she was thrilled , so that made me happy
August 21, 2026
Reply from World of Roses
Hello,
We're so pleased to hear that the gift for your niece's 50th birthday was a success and that she was thrilled! It makes us happy to know we could contribute to her special day.
Kind regards,
World of Roses Customer Service
Excellent service, beautiful product
Excellent service. I paid to have my rose gift wrapped and it was beautifully wrapped. It was a gift for my son and son-in-law for their second wedding anniversary and they were delighted with it. The rose looked really healthy and substantial although it didn't have any flowers on it but that will be down to the time of year. I paid extra to have a named delivery day and it arrived as promised on that day. Overall, very happy with the service and the beautiful rose and I would highly recommend this company.
August 20, 2026
Reply from World of Roses
Hello,
We are so pleased to hear that the gift-wrapped rose was a delightful surprise for your son and son-in-law's anniversary. It's wonderful to know that the rose arrived healthy and that our delivery service met your expectations. We truly appreciate your kind words and recommendation.
Kind regards,
World of Roses Customer Service
Reply from World of Roses
Hello,
We're so pleased to hear that you found the plant quality nice and that it was very well packaged. Thank you for your wonderful feedback!
Kind regards,
World of Roses Customer Service
The plants arrived in good time and…
The plants arrived in good time and well packaged. The roses are growing well.
August 11, 2026
Reply from World of Roses
Hello,
We're so pleased to hear that your plants arrived in good time and were well packaged. It's wonderful to know your roses are growing well!
Kind regards,
World of Roses Customer Service
Everything was good👍
Everything was good, and plant's are superb, would recommend highly.
August 18, 2026
Reply from World of Roses
Hello,
We're so pleased to hear that everything was good and that you found our plants to be superb! We truly appreciate your high recommendation.
Kind regards,
World of Roses Customer Service
Easy to order and arrived when stated
Easy to order and arrived when stated. Good healthy plant arrived as described. Definitely recommend this company
August 12, 2026
Reply from World of Roses
Hello,
We're so pleased to hear that your ordering experience was easy and that your good, healthy plant arrived as described and when stated. Thank you for your recommendation!
Kind regards,
World of Roses Customer Service
Birthday gift
The rose i ordered although didn't deliver the day I asked for but day late arrived with a lovely looking rose. Very well presented id brought it as a gift the person I brought it for absolutely loves it. Would order from them again . Already flowered looks beautiful.
August 19, 2026
Reply from World of Roses
Hello,
We are so pleased to hear that the rose arrived beautifully and that the recipient absolutely loves it! We appreciate you highlighting the slight delay in delivery, and we are reviewing our processes to ensure timely arrivals. We are glad you would consider ordering from us again.
Kind regards,
World of Roses Customer Service
Quick delivery quality rose bush
Delivery quick and the rose bush was in excellent condition.
August 19, 2026
Reply from World of Roses
Hello,
We're so pleased to hear that your delivery was quick and that the rose bush arrived in excellent condition. Thank you for your wonderful feedback!
Kind regards,
World of Roses Customer Service
Stunning Quality Roses
I've been shopping with world of roses for a while now. I’ve never been disappointed with the quality of roses ive received. I given some for presents and they are thieving, so healthy, very pleased. Highly recommend!!
July 6, 2026
Reply from World of Roses
Hello,
We are so pleased to hear about your continued satisfaction with the quality of our roses. It's wonderful to know they are thriving, especially when given as gifts. Thank you for your kind recommendation!
Kind regards,
World of Roses Customer Service
Beautiful plant same as others bought …
Beautiful plant same as others bought last year
August 19, 2026
Reply from World of Roses
Hello,
We're so pleased to hear that your new plant is just as beautiful as the ones you purchased last year! Thank you for your continued positive feedback.
Kind regards,
World of Roses Customer Service
Bought 2 for 2 individual wedding…
Bought 2 for 2 individual wedding gifts, bought large garden pots to add and the couples were overwhelmed by a thoughtful gift.. Highly recommended if not knowing what to gift the Happy Couple.
August 18, 2026
Reply from World of Roses
Hello,
We're so happy to hear our gifts were a hit for those special wedding occasions! It's wonderful that the couples loved them. Thank you for your kind words and recommendation!
Kind regards,
World of Roses Customer Service
The box the rose came in was battered…
The box the rose came in was battered and no certificate to say the name we chose for the rose just a tatty piece of paper the greeting was so tiny and not stuck on straight very dissapointing
August 12, 2026
Reply from World of Roses
Hello,
We are truly sorry to hear about the condition of the rose's packaging and the issues with the certificate and greeting card. We understand your disappointment and are reviewing our presentation standards.
Kind regards,
World of Roses Customer Service
Reply from World of Roses
Hello,
We're so pleased to hear your plant was delivered on time, was of good quality, and beautifully wrapped! We appreciate your wonderful feedback.
Kind regards,
World of Roses Customer Service
A very positive experience
I eventually chose the roses I wanted as gifts (so much choice!).
The site was relatively easy to use and the checkout process fine.
Both roses arrived at their different destinations safely and as promised, and I am told, were healthy and happy looking!
I had to contact the company directly, shortly after checkout, when I realised I had entered the wrong address for one of them. I received a prompt and polite reply and my error was corrected.
Many thanks to all at World of Roses!
August 11, 2026
Reply from World of Roses
Hello,
We are so pleased to hear you enjoyed the wide selection of roses and found our website easy to navigate. It's wonderful that both gifts arrived safely and were well-received. We're also glad we could promptly assist you with the address correction. Thank you for your kind words!
Kind regards,
World of Roses Customer Service
My order was incorrect but their…
My order was incorrect but their customer service is excellent! The correct order was sent out swiftly. The roses seem to be good quality
August 11, 2026
Reply from World of Roses
Hello,
We're happy to hear that our customer service team could swiftly resolve the incorrect order. We are glad you appreciate the quality of our roses.
Kind regards,
World of Roses Customer Service
Reply from World of Roses
Hello,
Thank you for your positive feedback; it means a lot to us.
Kind regards,
World of Roses Customer Service
AI and SA could be WoR downfall
My experience makes me shudder at the thought of the future as dependency on AI increases.
The roses themselves were well received and look healthy in the photos I was sent my the recipient. The note on the other hand left a lot to be desired... instead of wishing the newly married couple 'Happy beginnings, Mum and Dad' it read 'Happy Biginings Mom and Dad!
I had had to phone in my order as the BOGOF code wouldn't work (apparently roses chosen as gift wrapped not included in the promotion). So the message was taken by the operator. Now before anyone jumps down my throat, I am not at all racist...I assumed the clearly non native to UK operative would have good understanding of the English language as a customer service employee so I was very disappointed by the appalling note.
I emailed as per the order receipt requests if unhappy and got a quick response, too quick, or maybe 'Tom' is bionic? Actually he is as he's an AI robot!
He told me the message would have been copied exactly from my online order, thereby proving that AI is not 100% accurate.
I decided to call the number again and seemed to get the same operator as before so I asked her where she was based...SOUTH AFRICA! Yes, this British company has outsourced it's customer services.
The company really needs to heed the fact that AI and foreign customer service is losing it valuable customers!
August 28, 2026
Unprompted review
Reply from World of Roses
Hello,
We are truly sorry to hear about the issues you experienced with your recent order, especially regarding the personalized message. We understand how frustrating it must have been to have the note arrive with errors, particularly for such a special occasion.
To clarify, our AI agent advised that the message printed was the messaged entered onto the order. It didn't mention an online order. It also advised that it does not know why the error occurred. The agent also explained that your order should be treated as 'incorrect' or 'not as described' and that the customer service team will be able to advise on a replacement. Therefore, it has recognised that there is an error with your order which is accurate.
Our call centre team generally have a high standard of English, both written and spoken. It appears an error was made by a single agent and this has already been flagged internally for review and coaching.
Kind regards,
World of Roses Customer Service
Item arrived promptly and was very…
Item arrived promptly and was very healthy looking
August 18, 2026
Reply from World of Roses
Hello,
We're delighted to hear that your item arrived promptly and was looking very healthy. Thank you for your positive feedback!
Kind regards,
World of Roses Customer Service
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