I visited the Battersea branch to order my Monaco watch. What a great experience. My wife and I were treated so well. Ruhul was very knowledgeable and the rest of the team were great. We were spo... See more
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Bought a mido multifort chronograph automatic men's watch m025.627.16.061.00 and received unboxed one with a a watch without plastic covering no warranty card, looks like already used, and cant set da... See more
When I ordered the watch on Monday, September 9, I choose two-day shipping. I got a notice later that day that it had been "shipped" when, in fact, only a label had been generated. It didn't actua... See more
Company replied
STAY AWAY. If order is wrong or need to return they will not issue refund and calls and emails will not be answered. Had to file complaints with Pa Attorney Generals Office for deceptive business... See more
Company replied
Company details
Written by the company
Watches: Men's watches, brand name watches, discount watches, watches on sale, mens watch brands and ladies watches. Daily Deals on Men's watches & watches for women + the best service guarantee.
Contact info
140A 58th Street, Bldg A Unit 6N, 6th Floor, 11220, Brooklyn, United States
- 1-866-655-5558
- desk@worldofwatches.com
- worldofwatches.com
3.0
Average
103 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A great experience
I visited the Battersea branch to order my Monaco watch.
What a great experience.
My wife and I were treated so well.
Ruhul was very knowledgeable and the rest of the team were great.
We were spoilt with champagne and macaroons while finalising our purchase.
Thanks to the team
June 22, 2025
Unprompted review
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I had given my Armani watch for service…
I had given my Armani watch for service and it's been over a month they center does not have a clue what is wrong with the watch.They charged a handsome amount as service charges and did a shoddy job in a first attempt on the second attempt to service it they still don't have a concrete answer.
May 10, 2025
Unprompted review
It’s over 60 days now since I ordered…
It’s over 60 days now since I ordered the watch. The courier lost it and then it arrived on my doorstep. Wrong watch. I contacted customer service and sent in pictures as requested. That was over a week ago. I also tried waiting on hold for over an hour. The customer service is very slow and so far are not responsive. Should be returned and the right one sent out. How hard is that?
November 21, 2024
Unprompted review
Even though payment was made at sale…
Even though payment was made at sale instead of bill when I shipped. Then item didn't ship for 10 days.
Watch was faulty, I returned Watch but still no refund.
DO NOT PURCHASE FROM THEM.
I REPEAT DO NOT PURCHASE FROM THEM.
January 3, 2025
Unprompted review
This company is horrible
This company is horrible, I ordered an item on Dec 16th. They stated it would delivered within 3-5 business days....I'm writing this review Dec28th, not even shipped out yet!!!! No tracking # etc, extremely disappointed. Do not order from this site, unless you want to be scammed of your hard earned money.
December 28, 2024
Unprompted review
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Bought a watch and received it used with issues
Bought a mido multifort chronograph automatic men's watch m025.627.16.061.00 and received unboxed one with a a watch without plastic covering no warranty card, looks like already used, and cant set date because couronne cant go to second position, I am totally disappointed.
December 25, 2024
Unprompted review
Terrible, not all reliable company
Terrible terrible. I ordered a watch. Waited 3 weeks for a reply. They said it's in stock..then not in stock...then they think it's coming to now it's not coming and they will refund me....this is prob my last order from them. Not reliable
December 4, 2024
Unprompted review
Reply from World Watches
Hi Mr. Mitteldorf,
I understand your frustration and sincerely apologize for the inconvenience. Sometimes, when an order is placed, an item may not immediately show as out of stock. This can happen if it was available at the time of your order, but another customer may have placed an order for the same item before you, causing a delay in the system update.
Regarding your item, it was initially in stock then went out of stock, but we had a few more incoming, which is why you were informed that we would ship it. Unfortunately, since you used Amazon as your payment method, we are unable to charge you after the order was originally canceled due to temporary stock unavailability.
We sent you an email requesting that you place a new order, as we are not allowed to adjust or modify orders paid through Amazon. Once you place the new order, please email me the order number, and I will ensure it is shipped as soon as possible.
I can also offer you a $15 discount if you place an order equal to or more than $300 or a $5 discount for an order equal to or more than $100. Once you send me the order number, I will make the adjustments. And again, we are sorry for the inconvenience and thank you for understanding. Please keep me updated on what you would like to do.
Thank You,
WorldofWatches
Empty box delivered! No response! Refund my money!!
I purchased some Tom Ford sun glasses from world of watches, the box arrived this was empty! The base of the box has a sticker on it stating “Missing item” I have contacted world of Watches and sent images of the empty box, requesting a refund. Initially I had a reply from Tara@world of watches, I am now not receiving any communication from them!
Really poor customer service! Give me my money back!!!
October 26, 2024
Unprompted review
Reply from World Watches
We sincerely apologize for the inconvenience. It's been an exceptionally busy season, and Tara may not have been able to respond to your email promptly. However, as of today, 12/05/2024, your refund has been fully processed. If you have any further questions or concerns, please don't hesitate to reach out to us at desk@worldofwatches.com.
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No reply to messages
I cancelled an order for some reason and after cancellation i wanted cancellation mail for my bank.After many tries of messaging to them I didnt get cancellation mail at all and they couldnt solved my problem. its hard to chat with their support.
November 27, 2024
Unprompted review
Reply from World Watches
We’ve attempted to contact you through Trustpilot for more details regarding your order, but we are unable to assist without further information. Please reach out to us at desk@worldofwatches.com with your order number, phone number, or the email used to place the order, and we will be happy to help.
Thank you!
Why cannot I rate below zero?
The WOW colleague responding to this review is trying to trivialize their theft by deception and to turn it into a REDDIT thread for her readers.
09/11/2024 -- I ordered a new watch. It arrived on 09/23/2024 and did not work.
09/24/2024 -- Tara wrote “… you have the option of taking the watch locally for a battery change and we will be able to reimburse you up to $[20 ] with a provided receipt.” There is no mention that I would be required to email my driver’s license and credit card to receive the promised reimbursement. I emailed the receipt on 10/03/2024.
10/03/2024 to 11/12/2024 – I emailed Tara weekly to follow-up on my reimbursement. Many times my emails went unanswered and twice Tara asked me to provide the receipt again.
11/12/2024 – For the first time, I was asked to email my ID and account information.
11/12/2024 - 11/22/2024 - WOW does not have a secure online portal. WOW won't provide a USPS mail. They state that email is a secure format for transmitting sensitive information. :-(
11/22/2024 - I filed with the BBB and I mailed my ID and credit card info to the USPS address on your website, namely,
WorldofWatches.com
140A 58th Street, Bldg A
Unit 6N, 6th Floor
Brooklyn, NY 11220
11/26/2024 -- Devi wrote “My manager has confirmed that we can issue the $15 refund via your PayPal account. Could you kindly provide your PayPal account details so we can proceed with the refund? Additionally, we would greatly appreciate it if you could consider removing your negative review. We value your feedback and are committed to ensuring your satisfaction.”
Again, there is no mention that I needed to email my ID and account information. Devi only asked for my Paypal account to process the reimbursement. I responded with 15 minutes of her request.
12/03/2024 – in the update #3 “…after all, $15 is a lot of money to chase after, right?” suggests that the WOW colleague missed the point. Taking someone’s money by deception is a shameful business practice.
12/04/2024 – “… just a kind little ask for your consideration…” return my cash today.
12/04/2024 - I have sent a request for payment through Paypal.
12/09/2024 - Why am I sending waiting for this $15 reimbursement? It has been more than two weeks since I mailed my ID and credit card info. It has also been more than two weeks since I sent my Paypal info.
September 9, 2024
Unprompted review
Reply from World Watches
Hello, we sincerely apologize for the inconvenience. However, it seems there may have been some miscommunication.
Yes, your watch did not work upon arrival, and we did offer a $15 reimbursement. Unfortunately, we are unable to issue this additional refund as the bank only allows us to refund the exact amount charged, or less. We have already refunded you the full amount, which is the maximum allowed.
For any further reimbursements, we would require proof of identity and a matching payment card.
We're not trying to make this difficult; this is a requirement set by the bank to prevent fraud. Our goal is to protect both you and us.
You can always accept a store credit as this does not require you to provide any sensitive information and you can use it on your next order.
Please email us at desk@worldofwatches.com if you have any questions.
UPDATE 2: I understand your frustration and apologize for the delays. We are committed to resolving this and have proposed a PayPal refund, which we suggested 6 days ago and followed up with via email. Please respond to the BBB to accept this solution. Additionally, let us know how you’d like to proceed both through the BBB and on this platform, so that our readers can have a clear understanding of both sides of this unfortunate situation.
UPDATE 3: Thank you for your incredibly detailed review and follow-up email. I can see how much effort you've put into explaining the 83 days of frustration you’ve experienced. Honestly, we're just as eager to get this resolved as you are—after all, $15 is a lot of money to chase after, right?
As for your concern about sending your driver’s license and credit card details via email, we understand your need for a "secure" method. Unfortunately, at this time, we do not have a portal—just a humble email system. We're truly sorry this is such a dealbreaker for you, but that’s the current process, and we’re just following along.
Regarding the PayPal payment, I’ve made sure to escalate it yet again. It's been 7 days since Devi offered the payment, and we promise we’re doing everything within our power (again) to get it to you. We’re on it, just as we've been on it the last 83 days.
As for the multiple reviews, no, you’re absolutely not being paid to remove it. That suggestion was just a kind little ask for your consideration—because, after all, we’d really appreciate the positive change. But no pressure.
Let us know if there's anything else you'd like to elaborate on, and I’ll do my best to provide a response.
my birthday day with this scamers
I have order a watch I return the same day that arrive.They still charge me. With a return item proof send to paypal and them. I still have the charges nobody is accountable. America great again!
-SCAM-
October 2, 2024
Unprompted review
Reply from World Watches
Unfortunately, we are unable to assist you at this time due to the lack of information provided. We have requested your order details several times, but have not received a response.
Company is a scam
Company is a scam. Ordered watch one night delivery its been 5 days now no watch. Called the customer support 8 times no one ever answers. Wrote 4 emails no response.
October 21, 2024
Unprompted review
Reply from World Watches
Hello, we apologize for any inconvenience caused. Our offices were closed on Thursday and Friday in observance of religious holidays. I will consult with a manager to explore any possible solutions to improve the situation for you.
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Not what I was looking for….
My experience with world of Watches was good (Shipping, notifications etc) but the sunglasses I I received looked completely different from the picture on the website and I returned them.
October 17, 2024
Unprompted review
Reply from World Watches
Hello, we apologize for any inconvenience caused. I see that you have already returned the item and received a refund or it is processing.
When you have a moment, could you please email us at desk@worldofwatches.com with details on what was incorrect about the item? This will help us address and rectify the issue. Thank you!
The company has no customer service
The company has no customer service. No one answers the phones and email responses take a week and do not resolve issues. Super disappointed. Disputing it with my credit card since I cannot get someone to send me a label to return the watch.
October 21, 2024
Unprompted review
Reply from World Watches
Hi there,
Thank you for reaching out. We would like to clarify that we are always available via email and phone. Please note, however, that our office was closed on October 17th and 18th for religious observances. Had you contacted us via email during that time, we would have responded by Monday, October 21st. If you did reach out and we somehow missed your message, we sincerely apologize for the oversight.
To ensure we can assist you promptly, please forward the email you originally sent to desk@worldofwatches.com, including your order number and name.
Thank you for your understanding. We look forward to resolving this for you.
great watch at a great price
great watch at a great price, and arrived sooner than expected.
October 3, 2024
Unprompted review
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Watch arrived broken
Watch arrived broken. Company won’t provide reverse shipping free of charge so now I’m left with a broken watch!!!
October 3, 2024
Unprompted review
TechnoMarine black reef watch
Excellent quality watch and service. The watch is nice to look at and keeps great time!
September 16, 2024
Unprompted review
Slow shipping
When I ordered the watch on Monday, September 9, I choose two-day shipping. I got a notice later that day that it had been "shipped" when, in fact, only a label had been generated. It didn't actually get into UPS' hands until two days later. It was for my wife's birthday on that Friday. The two-day shipping should've gotten it there Wednesday but, instead, it arrived on her birthday (and I wasn't certain it'd arrive then either).
Please don't say it has "shipped" until it actually has been shipped.
September 13, 2024
Unprompted review
Reply from World Watches
Hi there, I sincerely apologize for any inconvenience caused. Upon reviewing the tracking information, the shipping label was created on the morning of 09/10/24, and the package was handed over to UPS later that same afternoon. This means we shipped your order within the designated timeframe for two-day shipping. Unfortunately, any additional delays were due to UPS’s handling and delivery routes, which are beyond our control. However, we truly regret any frustration this may have caused and appreciate your understanding.
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