WOSADOReviews 

149
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 45 reviews, reviewers had a great experience with this company. Many customers are delighted with the customer service, describing it as amazing, fast, responsive, and helpful, often going above and beyond to resolve issues. People appreciate the ease of use and comfort of the lashes, finding them a game-changer compared to traditional glued options, and many receive compliments on their appearance. The product range offers many styles, allowing users to find options that suit their preferences, from natural to more dramatic looks, and the packaging is often praised for its quality and convenience. However, some people were dissatisfied with the product itself, reporting issues with magnets coming apart, difficulty in application, and the lashes not staying on or looking as advertised. A few other people also felt that the delivery service was problematic, with some experiencing significant delays, missing packages, or issues with tracking information.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality and functionality. Many customers praise the lashes... See more

Quality

Customers had ambiguous experiences with quality, with many praising the high quality of the lashes, noting... See more

Customer service

Consumers find customer service to be positive, with many reviewers describing it as amazing, wonderful, and... See more

User experience

Customers consistently note positive experiences with user experience, highlighting that the magnetic lashes... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers praising the incredibly fast... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I fell in love with Wosado and ordered 3 different pairs in May. However I noticed after a few wears, 2 out of 3 the magnet on the strip had started to come apart from the lash. I was disappoint... See more

Rated 5 out of 5 stars

I've owned a pair for over a year now and they're still in great condition. They stay on for hours and look great for photos. They have many styles to choose from, so I've decided to experiment a bit... See more

Rated 5 out of 5 stars

Customer service was amazing. My order came in damaged, and contacted them to do an exchange for new lashes. They answered within hours saying that to save my time and energy, they would just send me... See more

Rated 5 out of 5 stars

Delivery was reasonably fast. All products including the free one arrived and intact. Love how compact the whole thing is. I've only tried them on, not for a whole night out but pretty easy to use a... See more


Company details

  1. Cosmetics Store

Written by the company

At WOSADO, we stand as a trailblazing brand championing "Technology and Efficiency" within the beauty industry. While the rapid pace of technology is evident in every aspect of our lives, we recognized that the daily makeup routine still presented tedious challenges, consuming valuable time. WOSADO redefines the beauty experience, making makeup less complicated and more time-effective. Thank you for choosing to embark on this journey of beauty and efficiency with us!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

149 reviews

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No history of asking for reviews

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Hasn’t replied to negative reviews

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4.3

All reviews

(149)

52 reviews in the last 12 months

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Rated 5 out of 5 stars

Nothing else has worked!

I’ve tried falsies, extensions, nothing works for my small, sensitive monolid. These lashes stay on all day with a mascara fixer, doesn’t irritate me and so easy to put on and take off. The site is easy and the service is excellent. Looking forward to getting more styles.

September 25, 2024
Unprompted review
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Rated 5 out of 5 stars

These lashes are my game changer

These lashes are my game changer. Since I have them I don't use mascara. I have ordered already 6 models. I have to say that the beginning was rough. However I didn't give up and try as much times as I needed and it was worth it. Now putting them on lasts 1 minute. I strongly recommend to curl your lashes and use fixer or other transparent mascara. It helps a lot and they stay at place for whole day. Many people ask me about them and they think I made them in beauty salon. I also want to stress that client service of wosado team is extremely helpful. They answer very fast and help you with everything. I am truely happy that I found this brand.

September 23, 2024
Unprompted review
Rated 5 out of 5 stars

Best lashes ever!

These lashes are the absolute best! The product itself is amazing: fast to put on and take off, and I love the variety of designs they have too. They're easy enough to use for daily wear! The company is extremely innovative, constantly improving their products and listening to customer feedback. Customer service is great as well, very friendly and accommodative! 10/10 product and company.

September 19, 2024
Unprompted review
Rated 5 out of 5 stars

The purchasing experience was seamless

The purchasing experience was seamless, after the sale they invite you to join a group where the Wosado team is very friendly and service oriented. At the moment I'm waiting to receive my eyelashes so couldn't comment about the product just yet, but so far the experience has been good. Thanks!

September 16, 2024
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Rated 1 out of 5 stars

Worst and most expensive fake lashes

I placed my order #Wosado6224, a pair of magnetic eyelash for £40 way overpriced but thought it might be worth the hype. Absolutely disastrous to put on, even when I have curled my eyelashes and watched the instruction videos multiple times, they didn't get on my real lashes properly. Every time I close the magnetic clip, the eyelashes stay on the clip rather than closing up with the bottom lash. Do not buy, waste of money and the most expensive fake eyelashes I have ever purchased!

September 16, 2024
Unprompted review
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Reply from WOSADO

Dear customer,
Thank you for your feedback, and I'm sorry for the trouble you've had with our lashes.
We had refund your order, which we’re glad to have resolved for you.
At Wosado, customer satisfaction is our top priority, and we want to ensure you have a great experience with our products.

Please let us know if there’s anything else we can assist you with!
Regards,
WOSADO TEAM

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Rated 5 out of 5 stars

I’m very pleased

I’m very pleased with the look with this lashes. I have purchased some lashes from other brands but they don’t look natural and good. The things that made me want to buy from WOSADO is the packaging and accessories that come with them. It’s easier to apply them with the V-shaped clip than the other ones.

September 15, 2024
Unprompted review
Rated 4 out of 5 stars

I ordered 3 eyelashes

I ordered 3 eyelashes, but one was out of Stock. Later they reached out to me per WhatsApp that they didn't had that one eyelash pair. They told me they that if I wanted to I could either get refund immediately or get another style of eyelashes instead. I exchanged them. I still haven't got my order yet. And I can't write about how good the product might be. But I can confirm that the customer service is by far one of the best.

September 15, 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional Customer Service - Helped Resolved My Issue

Dora from the customer service was so friendly and patient helping me with my order! I ordered it for my mom's birthday present, and Dora reached out to let me know that the birthday card from the warehouse wasn't available, she was very helpful in resolving this with me. I've heard so many great things about these lashes so I'm excited for my mom to try it herself! Love that this company values their customers' satisfaction, helps with all inquiries, and provide such a great customer experience.

September 10, 2024
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Rated 4 out of 5 stars

Good overall

So the WhatsApp helper operator was great and very friendly. The product is good, a bit pricey but that’s still the best available at the moment on the market. It has been okay!

September 10, 2024
Unprompted review
Rated 5 out of 5 stars

fast and friendly customer service

I was extremely impressed with the customer service! They responded quickly and efficiently, addressing my question in a product in no time. It’s rare to experience such fast and reliable support.

September 10, 2024
Unprompted review
Rated 5 out of 5 stars

Top tier customer service and product!

Top tier customer service and product!

I bought 10 pairs of magnetic eyelashes from them. The team was very responsive and friendly, and they helped me with my promotional code issue without fuss.

They also informed me of shops on third-party platforms (AliExpress) that sell counterfeit and provided proof, which was very helpful in aiding my dispute process with AE to get a refund.

The order came with a lot of freebies, too. I will definitely order again! Everything arrived very quickly, within 7 days in the UK.

Tip: If you have rounder eyes, it might be worth it to get the plus size (the ones longer than the standard ones)!

September 5, 2024
Unprompted review

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