wownine.com Reviews 

402
TrustScore 3.5 out of 5

3.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 61 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the product concept and find the items pleasing and exactly as advertised, often recommending them for custom gifts. The ordering process is generally described as easy, simple, and seamless, making purchases straightforward for many. However, some customers expressed dissatisfaction with the lack of a product preview before completing their order. Many people also reported significant issues with order fulfillment, including long shipping times, missing items, and poor tracking information. Additionally, some reviewers received products with quality problems, such as damaged packaging, incorrect items, or poor craftsmanship. A few other people also felt that customer service was unresponsive to their inquiries about order issues.

What people talk about most

Product

Consumers find product quality to be positive, with many expressing satisfaction with their purchases, such... See more

Order

Customers consistently note ambiguous experiences with order, with some finding the online ordering process... See more

User experience

Reviewers mention positive feedback about user experience, with many finding the process easy and seamless,... See more

Quality

Users describe ambiguous interactions with quality, with some customers praising the gift-packaging and the... See more

Customer service

People report ambiguous experiences with customer service, with some consumers expressing frustration over... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I LOVE the concept of having your significant other's eyes on a shirt, the format is perfect. The only thing that was tough was I didnt know if I needed to send you a cropped photo of the eyes, or if... See more

Rated 4 out of 5 stars

It would be nice to be able to see a preview of the final product before completing the order. In retrospect, I discovered an error and now hope that it will be corrected.

Rated 4 out of 5 stars

Easy process to purchase just wished it showed you what the finished product would look like with your chosen design/Photo

Rated 4 out of 5 stars

Product looked like it will be very nice. Hope it is as nice as the one they have shown. It was a little hard to figure out how to set the dates kept wanting to go back to this year date. And they... See more


3.5

Average

TrustScore 3.5 out of 5

402 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.5

All reviews

(402)

67 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Looking through the site was easy

Looking through the site was easy. I know the holidays are near but I didn’t get an estimated delivery date. I hope to see one soon. UPDATE: It is now January 5th and I still have no estimated delivery date and company was no help.

December 20, 2024
Unprompted review
Advertisement
Rated 1 out of 5 stars

Scam Company

I ordered a sweatshirt. The work was completely subpar. Everything was off-center. Nothing like the photo. They obviously stole advertising material from another company. This is a complete rip off. And they won't refund you because it's a "custom product."

December 19, 2024
Unprompted review
Rated 4 out of 5 stars

Ordering was easy

Ordering was easy, products looks great. Could improve with notifying of processing and shipping times. Don’t know when to expect my order

December 16, 2024
Unprompted review
Advertisement
Rated 1 out of 5 stars

Won’t let me get a refund

The jumper I ordered is awful quality and tiny. My boyfriend is disappointed as he can’t wear it. I’m being told I can’t return it which is in breach of their returns policy. AVOID!!!

December 11, 2024
Unprompted review
Rated 4 out of 5 stars

Great product's

Great product's but for eight bucks shipping I'd expect it not to take 4-6 weeks to arrive, it's been in NY 3 days now just sitting,cleared customs but sitting

December 6, 2024
Unprompted review
Advertisement
Rated 3 out of 5 stars

Product looks good UI bad

I like the product but the customization needs updated it’s hard to see the colors and thread it should shout a preview using the options you choose. Also letting the customer know when to expect the package or telling them what shipping they are paying when the package will arrive but I like the concept so I’m willing to try it out.

December 5, 2024
Unprompted review
Rated 5 out of 5 stars

As far as the website goes

As far as the website goes. It was fairly easy to work with. I havnt seen the product yet so I cant give rating for that yet. But I was happy that you did have a very big selection of sizes to pick from.

December 5, 2024
Unprompted review
Advertisement
Rated 5 out of 5 stars

Cool purchase

It's easy to customise and access different products. And I love the Christmas selection, and I'll also get one with my dog at some point

December 4, 2024
Unprompted review
Rated 1 out of 5 stars

VERY RUDE CUSTOMER SERVICE

VERY SLOW PRODUCTION TIME, EVEN SLOWER SHIPPING, THIS WILL COME FROM CHINA SO PREPARE FOR LONG SHIPPING!! BEEN A MONTH SINCE I ORDERED AND STILL HAVE NOT RECEIVED MY ORDER.. WILL NOT BE BACK!!

December 4, 2024
Unprompted review
Rated 1 out of 5 stars

Scam

Fraudsters! I ordered a sweater for my wife on November 13, today is December 2 and there is nothing. Someone sue them for fraud, or I will.

December 2, 2024
Unprompted review
Advertisement
Rated 1 out of 5 stars

I ordered a sweatshirt here for my…

I ordered a sweatshirt here for my husband in the size that he always wears. When we received the sweatshirt, it fit him almost 2 sizes down. I reached out to customer service about returning this and receiving my money back but they are putting the shipping back onto me so I wouldn’t receive a full refund. They even wanted me to take a picture of the product to show that it didn’t match with the correct sizing. The keep offering me a discount code which I don’t plan to use as their products don’t match their sizing chart and their customer service has been extremely poor.

November 20, 2024
Unprompted review
Rated 1 out of 5 stars

Horrible company

Horrible company! Do not purchase from them!!! My product came in damaged, fraying all over the place, the sizing was not as advertised and the quality is very poor. I’ve reached out to their customer service department to try and make this right but they refuse to assist wanting to put extra cost back on me.

November 23, 2024
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look