We recently had an issue with one of our multi-page forms. It was a time-sensitive project, and since it’s hard to find great and fast support these days, we reached out to Abhi, who confidently a... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
WPForms is the easiest form creator I've ever used. You have tons of options including AI Form creation, which turns out perfect every time. In addition, when I ran into an issue the support team, s... See more
Company replied
We use WPForms for almost three years now to register tournament participants. Form creation and maintaining is a breeze. It provides our participants an easy and simple registration process and giv... See more
Company replied
First time contacting WPForms for support. We’ve been using their plugin for two years. Initially very skeptical about having to connect via an online support ticket vs direct call. But was very imp... See more
Company replied
Company details
Written by the company
WPForms is the best WordPress forms plugin, trusted by over 6,000,000+ users. Create powerful WordPress forms in minutes with our drag & drop form builder!
Contact info
2701 Okeechobee Blvd #200, 33409, West Palm Beach, United States
- wpforms.com
4.7
Excellent
599 reviews
Replied to 14% of negative reviews
Typically replies within 24 hours
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Doable for the not-so-tech savvy!
Not being super tech savvy I was nervous to jump into making a form with WPForms but they made it very user friendly and intuitive.
January 25, 2025
Unprompted review
Reply from WPForms
Hey Hope,
Thank you for sharing your experience! Your feedback means so much to us, and we’re here to support you every step of the way!
Best Regards,
WPForms Team!!
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Not recommended
Not recommended for big and heavy form. Even the form taking too much loading time after using 15-20 conditional fields. I have contacted with them many times but didn’t provide my any working solution. Breaking the form into 4/5 small form is not a solution for that. Totally waste of money. I have more that 400 conditional fields.
Finally switched to another form plugin after wasting lots of time and money. Shame on Wpforms.
January 21, 2025
Unprompted review
Reply from WPForms
Hi Mahmud,
Thank you for sharing your feedback with us.
After reviewing your support tickets, we want to thank you for taking the time to talk through the issues you were facing with us. We are committed to providing the best product to our customers and feedback like yours is invaluable.
Best regards,
WPForms Team
Very réactive and brought my demand to…
Very réactive and brought my demand to a good and successful end, I can clearly recommend
January 24, 2025
Unprompted review
Reply from WPForms
Hey Michael,
Thank you for sharing your experience! We're so glad our team could respond quickly and help bring your request to a successful resolution. Your recommendation means so much to us!
Best Regards,
WPForms Team!!
Best Forms & Payment Plugin Out There
I have been using WPForms on a number of sites I manage for several years now. It is by far my favorite. Tons of features, easy setup for Stripe/Square payments, easily dump data to Google Sheets, and you can create some REALLY intricate/conditional forms. Plus support is always fast and very helpful. I rarely leave reviews, but this one is highly recommended.
January 24, 2025
Unprompted review
Reply from WPForms
Hey Scott,
Wow, thank you for such an amazing review! It’s fantastic to hear that WPForms has been your go-to tool for so many years. We’re especially grateful for your kind words about our support team, they love helping customers like you! Your recommendation truly means a lot to us.
Best Regards,
WPForms Team!!
Reply from WPForms
Hey Gabor,
Thank you so much for your kind words! We're so glad to hear you’re enjoying the product and had a great experience with our customer service. Your support means the world to us!
Best Regards,
WPForms Team!!
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Reply from WPForms
Hey Charlotte,
Thank you for your kind words! We're delighted to know you see us as a company you can trust. Your support means so much to us! 😊
Best Regards,
WPForms Team!!
Quick & Helpful
The quickness with which the support team responded and immediately address my issue was phenomenal. They responded timely and resolved the issue within an hour. Fantastic support!
January 20, 2025
Unprompted review
Reply from WPForms
Hey there,
Thank you for sharing your experience! We're so glad to hear that our support team was able to respond quickly and resolve your issue within an hour. Your kind words about our service mean a lot to us!
Best Regards,
WPForms Team!!
VERY HAPPY!!
Their support is amazing! So helpful and friendly. The plugin works great for us to with conditional logic allowing us many different options.
January 14, 2025
Unprompted review
Reply from WPForms
Hey there! 😊
Thank you for your kind words! We're thrilled to hear that our support team has been helpful and friendly. If you need anything else, we’re always here to help!
Best Regards,
WPForms Team!!
WPforms support is excellent
WPforms support is excellent. We are new WPforms users and encounter a number of questions during the implementation. All the support staff from WPforms are knowledgable and fast in response.
January 8, 2025
Unprompted review
Reply from WPForms
Hey Paul! 😊
Thank you so much for your thoughtful feedback! Helping new users like you is what we’re here for! If you have any more questions, feel free to reach out anytime.
Best Regards,
WPForms Team!!
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Extremely customizable
The product offers several ways to customize your forms and the user experience. Highly recommend!
January 2, 2025
Unprompted review
Reply from WPForms
Hey Rodrigo,
Thank you so much for the kind words! We're glad to hear you’re enjoying the customization options for your forms. Your recommendation means a lot to us!
Best Regards,
WPForms Team!
PROMPT Response and big Thank You from inthetoolbox.com
Thankyou WPForms team for your incredibly prompt and helpful response to the issue I encountered with the software programming on mobile devices. Your clear guidance helped resolve our business situation efficiently and I truly appreciate the level of support provided. It's great to see such commitment to customer satisfaction and I feel confident using WPForms moving forward. Keep up the excellent work! Thankyou again from inthetoolbox.com
December 23, 2024
Unprompted review
Reply from WPForms
Hey Dwayne,
Thank you so much for your kind words! We're delighted that our prompt support and clear guidance helped resolve the issue for your business. It's our goal to ensure you're confident and successful using WPForms, and your feedback means the world to us.
We're here whenever you need us—keep up the great work as well!
Best Regards,
WPForms Team!!
Reply from WPForms
Hey there,
Thank you so much for your kind words! Your feedback means a lot to us and keeps us motivated to deliver even better experiences.
Best Regards,
WPForms Team!!
The Perfect Forms Solution!
What could be better than wonderfully intuitive software with wonderfully friendly support? I can't think of anything right now, but that's probably because I've just had a very satisfying lunch and vacation starts tomorrow.... WPForms is a godsend for solo business-owners-slash-website-manangers like me!
December 23, 2024
Unprompted review
Reply from WPForms
Hey David,
Thank you for such a fun and uplifting review! We're thrilled to hear that WPForms is making a difference for you as a solo business owner and website manager—it’s exactly what we aim for. Your kind words about our intuitive software and friendly support team mean so much to us!
Wishing you an amazing vacation and plenty more satisfying lunches ahead! 😊
Best Regards,
WPForms Team!!
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Easy, powerful and amazing Support when assistance needed
For me, WPForms shows the perfect balance between simplicity and professionalism. Creating forms is incredibly easy, yet the platform offers endless possibilities to make your forms look and perform professionally. What truly sets WPForms apart, though, is their outstanding support team. They are always ready to assist and go the extra mile to help you achieve your goals. Even when the problem is external, they keep following up that you find the solution with your host,...!
The variety of plugins available streamlines my workflow, making it even easier to manage tasks efficiently. I highly recommend WPForms for anyone looking for a reliable and versatile form builder!
December 22, 2024
Unprompted review
Reply from WPForms
Hey there,
Thank you so much for your thoughtful and detailed feedback! Your kind words about our support team truly mean a lot—they're dedicated to providing exceptional assistance every step of the way.
We’re thrilled that the variety of plugins is helping streamline your workflow and make task management more efficient. Your recommendation is the highest compliment, and we’re so grateful for your support!
Best Regards,
WPForms Team!!
I encountered the same issue as other people
I encountered the same issue as described below. It’s impossible to cancel the service without going through a cumbersome process of clicking “confirm cancellation” multiple times—seven times, to be exact. Even after all that, I am now unable to get a refund, losing $599 for nothing.
In Europe, this practice is completely unacceptable and fails to comply with consumer protection laws. Deliberately making the cancellation process excessively difficult for consumers is considered an unfair business practice. I strongly encourage you to report this behavior to the appropriate government regulatory bodies, such as the ACM (Authority for Consumers & Markets) in the Netherlands. Such practices often result in severe penalties, including hefty fines, as they are a blatant violation of consumer rights.
December 21, 2024
Unprompted review
Reply from WPForms
Hi Anoniem,
We’ve reviewed your support tickets to better understand the situation.
Your WPForms Elite subscription has been cancelled successfully and will not renew next year. We’ve shared your feedback on the cancellation process with our team for future improvements. Just so you know, your payment has been refunded and should be processed within 5-10 business days. When a refund is processed, the subscription is automatically cancelled, so no manual steps are needed.
Hoping to get an opportunity to serve you again to redeem your trust.
Please let us know if you have any questions or additional feedback.
Best regards,
WPForms Team
Thank you
Thank you. I received very fast and helpful advice!!!
Happy Holidays!
December 19, 2024
Unprompted review
Reply from WPForms
Hey Bonnie,
Thank you so much for your kind words! We're delighted to hear you found our advice fast and helpful. 😊 Wishing you a joyful and wonderful holiday season!
Best Regards,
WPForms Team!!
Great Plugin
Great Plugin, works smooth without any issues. More options to edit the design (or even a divi integration) would be great.
December 17, 2024
Unprompted review
Reply from WPForms
Hey Virginia,
Thank you so much for the kind words! We're happy to hear the plugin is running smoothly for you. We appreciate your suggestion for more design options and Divi integration – feedback like this helps us improve. If you have not already checked, we have a basic Divi integration available. Please refer to this doc for more info: https://wpforms.com/docs/how-to-add-wpforms-to-a-divi-page/
Stay tuned for future updates!
Best Regards,
WPForms Team!!
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Excellent Plugin with Outstanding Support
I've been using WPForms for a while now, and I can't recommend it enough. It's incredibly user-friendly, and even those with minimal technical experience can create professional, functional forms in just minutes. The drag-and-drop builder makes form creation a breeze, and the range of features like conditional logic, payment integrations, and form templates are truly impressive.
What really sets WPForms apart, though, is their customer support. Every time I've reached out with a question or an issue, their response has been prompt and incredibly helpful. I've usually received replies within just a few hours, and the support team goes above and beyond to provide clear, detailed solutions. Whether it's a simple inquiry or a more complex issue, they are quick to respond and always ensure that everything is resolved smoothly.
If you're looking for a reliable, intuitive form plugin with top-notch support, WPForms is definitely the way to go. It's well worth the investment!
December 12, 2024
Unprompted review
Reply from WPForms
Hey Simon,
Thank you so much for your glowing review! We're delighted to hear that WPForms has made creating professional forms so effortless for you, and that features like the drag-and-drop builder, conditional logic, and payment integrations have been helpful.
Your kind words about our support team truly mean a lot to us. Knowing that our quick and detailed responses have made a difference is incredibly rewarding! We're here for you anytime you need assistance.
We greatly appreciate your recommendation and are thrilled to have you as part of the WPForms family.
Best Regards,
WPForms Team!!
Support provided exactly the information I needed
Angela answered my inquiries promptly and helpfully. She initially provided an appropriate solution for the functionality I was trying to accomplish, and amazingly quickly replied to the couple of questions I had when I implemented her suggestion.
December 6, 2024
Unprompted review
Reply from WPForms
Hey there!
Thank you for sharing your experience! We're so glad Angela could assist you with prompt and helpful solutions. It's wonderful to hear how quickly and effectively she addressed your follow-up questions too. We'll make sure she gets the recognition she deserves!
Best Regards,
WPForms Team!!
Great support
The support team was very knowledgeable and swiftly dealt with my issue.
December 4, 2024
Unprompted review
Reply from WPForms
Hey Ross!
Thank you so much for your kind words! We're delighted to hear that our support team could assist you swiftly and effectively. Your satisfaction means the world to us!
Best Regards,
WPForms Team!!
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