wpmudev.com Reviews 3,098

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and positive attitudes, making interactions pleasant and productive. The customer service is frequently highlighted as outstanding, with many people appreciating the personalized and understanding approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, and reviewers are particularly impressed with the quick response times and the smooth website functionality. However, some customers also noted issues with the website, describing it as clunky and overcomplicated, especially when trying to upgrade plugins or manage multiple administrator accounts. A few other people also felt that the support was unhelpful, mentioning receiving generic responses and experiencing problems with hosting disappearing from their accounts.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising their professionalism, knowledge, and... See more

Customer service

Clients share positive opinions on customer service, consistently praising the support team's responsiveness,... See more

Website

Customers had positive experiences with website management and hosting. Many reviewers praise the platform's... See more

Service

Consumers find service to be positive, consistently delivering exceptional support. Many reviewers praise the... See more

Response time

Reviewers highlight positive aspects of response time. Many customers praise the quick and helpful responses,... See more

Based on these reviews

Rated 5 out of 5 stars

Alfredo Loyola helped me fix some text inconsistencies on my website that needed to be standardized. He used Better Search Replace to update everything across all my pages quickly. Checked the l... See more

Company replied

Rated 5 out of 5 stars

I have been using the very good plugins for a very long time. Now I have also migrated the last websites to wpmudev hosting. The normal plans are certainly enough for small projects. But even the sma... See more

Company replied

Rated 5 out of 5 stars

Used the wpmudev pro plugins for may some years, its my chosen default option for optimization plugins. Now im currently start using the hosted solution. The support was great, helping all the process... See more

Company replied

Rated 5 out of 5 stars

WPMU Dev is an amazing company with an amazing service. Every single time I asked for help, they provided it quickly and with no strings attached. I used their Forminator Quizzes plugin, which is very... See more

Company replied


Company details

  1. Web Hosting Company
  2. Software Company

About wpmudev.com

Written by the company

The most award-winning and highly-rated WordPress managed hosting, plugin, and reseller platform.

Since 2006, WPMU DEV's award-winning WordPress plugins, hosting, world beating support and site management tools have helped millions of web developers, freelancers and agencies run and grow their businesses.

We’ve earned SOC 2 Type II Certification, a rigorous and universally recognized security compliance standard, established and verified by the American Institute of CPAs (AICPA). Passing a compliance audit at this level means we’ve maintained an incredibly high standard of security with all of our products. We’ve demonstrated we have the necessary systems in place to secure your data and ensure constant system availability. Check this link for more information: https://security.incsub.com/

Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Clear and Helpful

Great and clear communication, helped give clarity and solve problems.

February 12, 2025
Unprompted review
wpmudev.com logo

Reply from wpmudev.com

Hey Taylor,

Thank you so much! We really appreciate your 5-star review.

Rated 5 out of 5 stars

Excellent provider

Excellent provider. Always here to help; fast and not complicated. Very friendly staff!

Thank you, folks at WPMUDEV

February 12, 2025
Unprompted review
wpmudev.com logo

Reply from wpmudev.com

Hey Kalasek,

Thanks a ton for the review, we're glad you've had a great experience with our team :)

Rated 5 out of 5 stars

Luigi Di B was very helpful and patient…

Luigi Di B was very helpful and patient which is the norm with almost all there agents

February 11, 2025
Unprompted review
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Reply from wpmudev.com

Hey there,

Thanks for your kind words about our support hero Luigi! It is much appreciated :)

Rated 5 out of 5 stars

Great Job!!!

The agent was quick to resolve my issue and was a big help. I would highly recommend.

February 11, 2025
Unprompted review
wpmudev.com logo

Reply from wpmudev.com

Hey Nora,

Glad to hear that our support helped sort things out! That's awesome, and hey, thanks for the review :)

Rated 5 out of 5 stars

Great support

Great software & support

February 11, 2025
Unprompted review
wpmudev.com logo

Reply from wpmudev.com

Hey!

Thanks for the 5-star review :)

We really appreciate it!

Rated 5 out of 5 stars

Smush Saved me $$$$$

Smush is great! Saved $1,000 a year in overage charges from my hosting company after getting my storage under the account maximum! Customer service was great, too because it's a bit confusing to set up for a beginner.

February 10, 2025
Unprompted review
wpmudev.com logo

Reply from wpmudev.com

Hey there,

That's awesome! Thanks for taking the time to share your experience.

Rated 5 out of 5 stars

Helpful support pesonel

February 10, 2025
Unprompted review
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Reply from wpmudev.com

Hey JR,

Thanks! We're glad that you've had a good experience with our team :)

Rated 5 out of 5 stars

WPMU are awesome

WPMU are awesome. They helped us migrate 2 sizeable sites in just 2 days and supported us every step of the way. So happy we made the move.

February 9, 2025
Unprompted review
wpmudev.com logo

Reply from wpmudev.com

Hey there,

Thank you for the review and your kind words :)

Rated 5 out of 5 stars

Arjay at WPMU DEV Support 5 stars easily

Arjay at WPMU DEV Support completed my domain and website migration swiftly and seamlessly. Fantastic service. 5 stars easily.

February 8, 2025
Unprompted review
wpmudev.com logo

Reply from wpmudev.com

Hey Bernie,

Thanks a lot for your kind words about our support hero Arjay!

We really appreciate it, and are always happy to help :)

Rated 5 out of 5 stars

Very helpful support guy

Very helpful support guy. Made things clear. Excellent.

February 8, 2025
Unprompted review
wpmudev.com logo

Reply from wpmudev.com

Hey Rajkaran,

Thank you so much for the review, we're glad you had a good experience with our team!

Rated 5 out of 5 stars

Exactly What Customer Service Should Be

Jair was fast to troubleshoot and resolve my concerns. Can't ask for anything more. Thank you!

February 6, 2025
Unprompted review
wpmudev.com logo

Reply from wpmudev.com

Thank you for your kind words, Mike! ⭐

We're thrilled to hear that Jair provided quick and effective support. We couldn’t ask for better feedback!

If you ever need assistance again, we’re always happy to help. 🚀

Cheers!

Rated 5 out of 5 stars

Jair was able to figure out the cause…

Jair was able to figure out the cause of the problem I was having. He went above and beyond to resolve it. Problem solved!

February 6, 2025
Unprompted review
wpmudev.com logo

Reply from wpmudev.com

Thank you for your 5-star review! ⭐

We're so glad to hear that Jair went above and beyond to get your issue resolved. Problem-solving is what we do best!

If you ever need assistance again, we're always here to help. 🚀

Rated 5 out of 5 stars

Best support in the business.

WPMUDev support are the best in the business. I've contacted them dozens of times with all sorts of web related problems. Nine times out of ten, they're able to find a solution for me right in the chat in a matter of minutes. Other times, when the problem is more complex, they escalate it to another team. Then it might take up to 24 hours to find a solution, but they've never failed to find one.

I've used other web hosts where my websites were constantly having major problems, and they were unable to help, and often tried to sell me additional support services. No company I've used ever came close to WMPUDev.

Their support team would be enough already to justify the cost of their services, but their fast servers, convenient hosting tools, and suite of premium plugins make it a no-brainer.

February 6, 2025
Unprompted review
wpmudev.com logo

Reply from wpmudev.com

Wow! 🚀 Your review just made our day!

Thank you for the amazing feedback and for trusting WPMU DEV with your websites. We're thrilled to hear that our support team consistently delivers quick and effective solutions, whether in chat or through escalations. We believe great support should come standard, and it’s fantastic to know you feel the same!

It’s also great to hear that our hosting, tools, and plugins add even more value for you.

We truly appreciate you being part of the WPMU DEV community! If you ever need anything, we’re always here to help. 💙

Rated 5 out of 5 stars

Quick response and so helpful

Quick response and so helpful, for reasosn unknown I was locked out, Sajjad sorted it and gave me the solution if it happens again in the future!

February 5, 2025
Unprompted review
wpmudev.com logo

Reply from wpmudev.com

Thanks for your 5-star review! ⭐

We're glad Sajjad could quickly sort things out for you and provide a solution for the future. That's the kind of support we strive for! If you ever need help again, we're always here. 🚀

Cheers!

Rated 5 out of 5 stars

Farhan Ayub

it was an excellent service given by Farhan Ayub

February 5, 2025
Unprompted review
wpmudev.com logo

Reply from wpmudev.com

We appreciate your fantastic feedback! 🎉

Farhan will be thrilled to know his support made a great impression.
If you ever need help again, don’t hesitate to reach out, we’re always here for you! 🚀

Cheers!

Rated 5 out of 5 stars

Rakib from customer support shine…

Rakib from customer support shine through. Fast and efficient. Great quality service.

February 4, 2025
Unprompted review
wpmudev.com logo

Reply from wpmudev.com

Thank you for your fantastic review! ⭐

We're thrilled to hear that Rakib provided fast, efficient, and high-quality support. We'll be sure to share your kind words with him!

If you ever need assistance again, we're always here to help. 🚀

Cheers!

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