wpmudev.com Reviews 3,098

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and positive attitudes, making interactions pleasant and productive. The customer service is frequently highlighted as outstanding, with many people appreciating the personalized and understanding approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, and reviewers are particularly impressed with the quick response times and the smooth website functionality. However, some customers also noted issues with the website, describing it as clunky and overcomplicated, especially when trying to upgrade plugins or manage multiple administrator accounts. A few other people also felt that the support was unhelpful, mentioning receiving generic responses and experiencing problems with hosting disappearing from their accounts.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising their professionalism, knowledge, and... See more

Customer service

Clients share positive opinions on customer service, consistently praising the support team's responsiveness,... See more

Website

Customers had positive experiences with website management and hosting. Many reviewers praise the platform's... See more

Service

Consumers find service to be positive, consistently delivering exceptional support. Many reviewers praise the... See more

Response time

Reviewers highlight positive aspects of response time. Many customers praise the quick and helpful responses,... See more

Based on these reviews

Rated 5 out of 5 stars

Alfredo Loyola helped me fix some text inconsistencies on my website that needed to be standardized. He used Better Search Replace to update everything across all my pages quickly. Checked the l... See more

Company replied

Rated 5 out of 5 stars

I have been using the very good plugins for a very long time. Now I have also migrated the last websites to wpmudev hosting. The normal plans are certainly enough for small projects. But even the sma... See more

Company replied

Rated 5 out of 5 stars

Used the wpmudev pro plugins for may some years, its my chosen default option for optimization plugins. Now im currently start using the hosted solution. The support was great, helping all the process... See more

Company replied

Rated 5 out of 5 stars

WPMU Dev is an amazing company with an amazing service. Every single time I asked for help, they provided it quickly and with no strings attached. I used their Forminator Quizzes plugin, which is very... See more

Company replied


Company details

  1. Web Hosting Company
  2. Software Company

About wpmudev.com

Written by the company

The most award-winning and highly-rated WordPress managed hosting, plugin, and reseller platform.

Since 2006, WPMU DEV's award-winning WordPress plugins, hosting, world beating support and site management tools have helped millions of web developers, freelancers and agencies run and grow their businesses.

We’ve earned SOC 2 Type II Certification, a rigorous and universally recognized security compliance standard, established and verified by the American Institute of CPAs (AICPA). Passing a compliance audit at this level means we’ve maintained an incredibly high standard of security with all of our products. We’ve demonstrated we have the necessary systems in place to secure your data and ensure constant system availability. Check this link for more information: https://security.incsub.com/

Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience anytime

Great experience anytime! Very dedicated people gives us support with pleasure and kindness!

Thanks guys and girls...

August 16, 2025
Unprompted review
wpmudev.com logo

Reply from wpmudev.com

Thank you, Rafael! We’re so glad to hear you’ve consistently had a great experience with our team. Your kind words mean a lot to us.

Rated 5 out of 5 stars

Meet Shaw was my tech agent and he…

Meet Shaw was my tech agent and he immediately fixed the problem. Super knowledgeable and helpful!

August 13, 2025
Unprompted review
wpmudev.com logo

Reply from wpmudev.com

Thank you for sharing your experience! 🌟 We’re so glad Meet was able to quickly resolve the issue and provide the knowledgeable help you needed.

Rated 5 out of 5 stars

Fast response and knowledgeable support…

Fast response and knowledgeable support agent named Meet.

August 13, 2025
Unprompted review
wpmudev.com logo

Reply from wpmudev.com

Thank you for the 5-star rating! 🌟 We’re thrilled to hear that Meet provided a quick and knowledgeable response to help you out.

Rated 5 out of 5 stars

Meet was very quick

Meet was very quick, friendly and helpful!

August 11, 2025
Unprompted review
wpmudev.com logo

Reply from wpmudev.com

Thank you for the 5-star review! 🌟 We’re so glad to hear Meet was quick, friendly, and helpful—your feedback means a lot to us.

Rated 5 out of 5 stars

Super fast support

Super fast support, they quickly understand the issue, communicate clearly and effectively to resolve it.
Been using WPMU-dev for about 3 years - no problems. Highly recommend!

August 5, 2025
Unprompted review
wpmudev.com logo

Reply from wpmudev.com

Thank you so much, Nadine! We're thrilled to hear that our support team continues to deliver fast, clear, and effective help when you need it. Three years with no issues is exactly the kind of experience we aim to provide, and your recommendation truly means a lot to us. We’re grateful to have you with us!

Rated 5 out of 5 stars

Simply the single Best Web Tech…

Simply the single Best Web Tech Provider that we have ever, ever used.

Incredible Support, Technical Knowledge, willingness to help, Speed to Respond.

Great, GREAT Staff !!

July 30, 2025
Unprompted review
wpmudev.com logo

Reply from wpmudev.com

Wow—thank you so much, Richard! Being called the single best web tech provider you’ve ever used is an incredible honor. We’re thrilled to know our team’s support, expertise, and responsiveness have made such a powerful impression. Your appreciation means the world to us—and we’ll be sure to pass your kind words on to the entire team!

Rated 5 out of 5 stars

Great costumer support

Great costumer support
l mostly use hummingbird the plugin is good enough
other plugins are nice

but they are one rare companies that provide plugins with support for a cheap price and can host 3 websites

July 1, 2025
Unprompted review
wpmudev.com logo

Reply from wpmudev.com

Thank you so much for the kind words, Feras! We’re thrilled to hear that you’re enjoying Hummingbird and finding value in our plugin bundle and hosting. It means a lot to us that you recognize the balance we strive for—powerful tools, reliable support, and fair pricing. We're so glad to have you with us!

Rated 5 out of 5 stars

WPMU's support is the best around

WPMU's support is the best around! I've never had to wait to speak to an actual person, all of whom are so helpful. Top notch!

July 18, 2025
Unprompted review
wpmudev.com logo

Reply from wpmudev.com

Thank you so much, Camille! We’re absolutely thrilled to hear your kind words. Our support team takes great pride in being responsive and helpful, and it's wonderful to know you've had such a seamless experience. We'll be here whenever you need us—anytime!

Rated 5 out of 5 stars

Meet did well taking care of our site…

Meet did well taking care of our site needs. Recently closed down an old WordPress site not thinking we would need it but had a backup of the original. Within 15 minutes Meet diagnosed what we needed to do to get the site resotred and back up. 10/10 would reccomend.

July 17, 2025
Unprompted review
wpmudev.com logo

Reply from wpmudev.com

Thank you so much, Royce! We're so glad Meet was able to jump in quickly and get your site back up without a hitch. It’s always a relief when a solid backup saves the day, and we’re thrilled everything worked out smoothly. Your recommendation means a lot—thank you again for sharing your experience!

Rated 5 out of 5 stars

The best Wordpress solution to manage multiple sites

The best there is. If you manage a lot of Wordpress sites their HUB is the far best solution in the business. And the support: Just fantastic. Been working with them for nearly 10 years (through different companies), and nothing but excellence in all their products! Thumbs up, and so recommended!

July 16, 2025
Unprompted review
wpmudev.com logo

Reply from wpmudev.com

Thank you so much, Christer!

Your support and trust over nearly a decade truly mean the world to us. We’re thrilled to hear that the Hub continues to be a key tool in managing your WordPress sites, and that our support team has consistently delivered. It’s incredibly rewarding to know we’ve earned your recommendation—big thanks from the entire team!

Rated 5 out of 5 stars

shah y an amazing support person

shah y an amazing support person, he was with me in all the process, he answered all my questions and fixed.

July 11, 2025
Unprompted review
wpmudev.com logo

Reply from wpmudev.com

Thank you so much, Peperino! We're really glad to hear Shah was able to guide you through the entire process and get everything sorted. His dedication and attention to detail are truly appreciated. We’ll be sure to pass along your kind words—always here when you need us!

Rated 5 out of 5 stars

Very Knowledgable Guy

Very Knowledgable Guy, guided me in a right path to fix all my issues and cleared my doubts quickly which helped me a lot. Thanks man

July 3, 2025
Unprompted review
wpmudev.com logo

Reply from wpmudev.com

Thank you so much, Subash! We’re really glad to hear you got the guidance and clarity you needed. Helping you fix those issues and move forward with confidence is exactly what we’re here for. Appreciate the kind words—and we’ve got your back anytime!

Rated 5 out of 5 stars

i am nothing but surprised …

i am nothing but surprised that i paid 1$ a month, and got all these powerful plugins in one dashboard, 0 min response rate support that i tried and went above and beyond to answer my questions, i dont know how is this legit

July 3, 2025
Unprompted review
wpmudev.com logo

Reply from wpmudev.com

Thank you, Ayman! We’re so glad to hear you’re enjoying the full power of our platform—and at just $1 to start, too! It’s awesome that our support team made such a strong impression. We’re all about delivering real value, real fast, and we’re excited to have you on board. Thanks for the kind words!

Rated 5 out of 5 stars

Amazing customer service 24/7

Amazing customer service 24/7! Truly appreciate the professionalism, patience and kindness the service agents provide.

June 29, 2025
Unprompted review
wpmudev.com logo

Reply from wpmudev.com

Thank you so much, Tomm! We're thrilled to know you've had a great experience with our 24/7 support team. Your kind words about their professionalism, patience, and kindness truly mean a lot. We’re always here when you need us—day or night!

Rated 5 out of 5 stars

Great support and ease of setup

Really impressed with the service and support I have received with wpmudev over the past week. So far they have provided the best experience I have ever had with a web host service. Especially with Meet, who helped me get our painting service website migrated. A++ service all the way.

June 26, 2025
Unprompted review
wpmudev.com logo

Reply from wpmudev.com

Thank you so much, Brant!

We're thrilled to hear you've had such a great experience with us. It's wonderful to know that Meet was able to help you get your painting service site up and running smoothly. We truly appreciate your kind words—and we’ll keep bringing that A++ service every step of the way!

Rated 5 out of 5 stars

Reset WordPress installation

Recently, my website, which is about 10 years old, needed to be reset. For some reason, the dashboard wasn't getting the job done -- I think there were a lot of issues with the actual folder because of Malware. Shah was able to reset the website for me after some troubleshooting.

June 23, 2025
Unprompted review
wpmudev.com logo

Reply from wpmudev.com

Thank you, Thomas!

We’re so glad Shah was able to step in and get things back on track for your site. After 10 years, we recognize the significant history and value that have been accumulated, and we're pleased that we could help resolve the malware and reset issues. Appreciate your trust in us—we’re always here when you need support!

Rated 5 out of 5 stars

Excellent support

Excellent support. Very helpful!

June 18, 2025
Unprompted review
wpmudev.com logo

Reply from wpmudev.com

Thank you for the feedback. We're glad to hear our support team was helpful and delivered the experience you needed. We remain committed to providing the same level of excellent service every time.

Rated 5 out of 5 stars

Helped me go through an email…

Helped me go through an email migration. Slick interface, all was great and support was very patient with me.

June 14, 2025
Unprompted review
wpmudev.com logo

Reply from wpmudev.com

Thank you so much! 💌 We’re thrilled to hear your email migration went smoothly and that you found the interface slick and the support team patient and helpful. Migrations can be tricky, but we’re always here to make the process simple and stress-free. Don’t hesitate to reach out again—we’ve got your back!

Rated 5 out of 5 stars

Shah handled my issue in short order

Shah handled my issue in short order. Extremely helpful.

June 11, 2025
Unprompted review
wpmudev.com logo

Reply from wpmudev.com

Thank you, Chuck!

We're so glad to hear Shah got everything sorted quickly and was such a helpful force. We aim to make support smooth and stress-free—mission accomplished! Don’t hesitate to reach out if you need anything else.

Rated 5 out of 5 stars

Alfredo was great to deal with

Alfredo was great to deal with. Went above and beyond helping me with my website issues.

June 5, 2025
Unprompted review
wpmudev.com logo

Reply from wpmudev.com

Thank you so much, Ashley!

We're thrilled to hear that Alfredo went above and beyond to help you out—that’s exactly the kind of service we aim for. Your kind words mean a lot, and we’re always here whenever you need us. Cheers to smooth websites and great support!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look