Alfredo Loyola helped me fix some text inconsistencies on my website that needed to be standardized. He used Better Search Replace to update everything across all my pages quickly. Checked the l... See more
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Review summary
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Reviews shaping this summary
I have been using the very good plugins for a very long time. Now I have also migrated the last websites to wpmudev hosting. The normal plans are certainly enough for small projects. But even the sma... See more
Company replied
They're fast, knowledgeable and actual human response sets them far above the rest of the hosting companies out there. This alone makes them the number one WordPress hosting platform in my opinion, n... See more
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Used the wpmudev pro plugins for may some years, its my chosen default option for optimization plugins. Now im currently start using the hosted solution. The support was great, helping all the process... See more
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Company details
About wpmudev.com
Written by the company
The most award-winning and highly-rated WordPress managed hosting, plugin, and reseller platform.
Since 2006, WPMU DEV's award-winning WordPress plugins, hosting, world beating support and site management tools have helped millions of web developers, freelancers and agencies run and grow their businesses.
We’ve earned SOC 2 Type II Certification, a rigorous and universally recognized security compliance standard, established and verified by the American Institute of CPAs (AICPA). Passing a compliance audit at this level means we’ve maintained an incredibly high standard of security with all of our products. We’ve demonstrated we have the necessary systems in place to secure your data and ensure constant system availability. Check this link for more information: https://security.incsub.com/
Since 2006, WPMU DEV's award-winning WordPress plugins, hosting, world beating support and site management tools have helped millions of web developers, freelancers and agencies run and grow their businesses.
We’ve earned SOC 2 Type II Certification, a rigorous and universally recognized security compliance standard, established and verified by the American Institute of CPAs (AICPA). Passing a compliance audit at this level means we’ve maintained an incredibly high standard of security with all of our products. We’ve demonstrated we have the necessary systems in place to secure your data and ensure constant system availability. Check this link for more information: https://security.incsub.com/
Contact info
120 19th St N Ste 201 PMB 88100, 35203-3219, Birmingham, United States
- contact@wpmudev.com
- wpmudev.com
4.8
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service with this company
Great service with this company. An account query I had was resolved in less than 5 minutes by an incredibly helpful Alice W - thanks again!
July 3, 2026
Unprompted review
Reply from wpmudev.com
Thank you, Dean. We’re glad to hear that your account query was resolved so quickly and that Alice W was able to provide such helpful assistance. We appreciate you taking the time to share your experience and your kind words.
Great support by real people
They're fast, knowledgeable and actual human response sets them far above the rest of the hosting companies out there. This alone makes them the number one WordPress hosting platform in my opinion, never mind their seamless site management and tools!
June 29, 2026
Unprompted review
Reply from wpmudev.com
Thank you, David. We’re glad to hear that our support team’s speed, knowledge, and personal approach have made such a positive impression. It’s also great to know that the site management tools and overall platform have added to your experience. We appreciate your recommendation and thank you for taking the time to share your feedback.
Reply from wpmudev.com
Thank you. We’re glad to hear you consistently have a good experience and that Wajed was helpful. We appreciate you taking the time to share your feedback.
WPMU is AWESOME
WPMU always, and I mean ALWAYS, takes care of me when i have issues with my WP sites. These men and women are awesome. I've been a customer for nine years and will be for life!
June 15, 2026
Unprompted review
Reply from wpmudev.com
Thank you, Eric. We’re honored to have earned your trust over the past nine years. It’s wonderful to hear that our team has consistently been there to help whenever issues arise with your WordPress sites. We truly appreciate your loyalty, your kind words, and your continued support. Thank you for taking the time to share your experience.
Oleg made the whole process easy
Oleg made the whole process easy. Thanks for helping me!
June 15, 2026
Unprompted review
Reply from wpmudev.com
Thank you, Morne. We’re glad to hear that Oleg made the process easy and was able to help you. We appreciate you taking the time to share your feedback.
$1000pa Membership automatically added to cart without my asking!
Having spent the best part of half a day looking at their website, I decided to test their service by selecting the Gamma MU plan (200+ sites, 4 GB, 2 HF-vCPU, 105 GB) for $45pcm (cancel any time). I clicked the "Get Started" button and was requested to create an account. After creating the account, I was taken directly to the "Enter your card details" page. I almost entered our card details when I noticed the cart value was "Paying today: Membership until May 6, 2027 - $1000".
I thought I had made a mistake. I logged out, went back to the unlimited-hosting page, selected the plan, created another new account, and again a $1000 membership fee was added to the cart.
I logged out once more, returned to the unlimited-hosting page, and hovered my mouse over all the "Get Started" buttons. Each one points to a URL for their $1000 per annum membership. This is not what I wanted.
At no point on the web page for unlimited hosting does it state that a $1000 annual membership is required until you scroll past the pricing tiers section, where there is a small banner stating "Unlimited Hosting is included with WPMU DEV Premium - the operating system for agencies," which is purposely placed below the fold.
That is a shady misselling practice in my opinion. Even the dedicated servers are set up in a way that automatically sets you up for a $1000 annual fee, before you can even select what you actually wanted to buy.
Only when you have logged into the /hub2/ is it made clear.
So this is a no for me.
May 6, 2026
Unprompted review
Reply from wpmudev.com
Hi Martin,
Thank you for taking the time to share your feedback. We’re sorry to hear the signup flow created confusion and left you with this impression.
You are correct that our Unlimited Hosting plans are currently available exclusively as part of our Premium membership, which is designed for agencies and includes not only hosting, but also access to our full suite of Pro plugins, centralized site management, client billing tools, and 24/7 world-class support.
That said, we absolutely understand your point regarding the visibility of this requirement during the signup process. While the information is present on the page, feedback like yours is valuable because it helps us identify areas where we can improve clarity and make the journey more straightforward for prospective members.
If you’d be open to giving us another chance, feel free to reach out to us directly at contact@wpmudev.com
We’d be happy to offer you an extended 30-day Premium trial so you can properly test the platform and hosting service in a real world scenario.
If you decide to stay with us beyond the trial period, we’d also be happy to work with you on Premium plan pricing and provide a full year of free hosting service through our Buyout program to help offset your migration costs from your current provider.
We appreciate the honest feedback and hope we may have an opportunity to provide you with a much better experience in the near future.
Tremendous Support from WPMU - Sullyvan
WPMU has been tremendous with support and hosting. Sullyvan for example made the transistion painless and was super helpful. Thanks!
May 5, 2026
Unprompted review
Reply from wpmudev.com
Thank you, Douglas. We’re glad to hear that your transition was smooth and that Sullyvan was able to provide helpful support throughout. We appreciate you taking the time to share your experience.
Wajed worked with me until my need was…
Wajed worked with me until my need was fully met. He went above and beyond to help me resolve it.
May 2, 2026
Unprompted review
Reply from wpmudev.com
Thank you, Daniel. We’re glad to hear that Wajed stayed with you through to a full resolution and provided thorough support. We appreciate you taking the time to share your experience.
Was a great platform for its time
Was a great platform for its time, but the prices keep getting hiked and ultimately it was them not honoring grandfathered pricing.
Now, customer service is exceptional, its probably the only reason the founders still have a business.
April 30, 2026
Unprompted review
Reply from wpmudev.com
Thank you for your feedback, Ross. We understand your concerns regarding pricing changes and grandfathered plans, and we appreciate you sharing your experience.
It appears there may have been issues reaching you via the email associated with your account. We recommend getting in touch with our Accounts team so they can help update your contact details and review your billing concerns. This will allow for clearer communication and a more thorough review of your account.
We also appreciate your acknowledgment of our customer service. Our team will be able to look into the specifics and provide clarification or possible options once connected.
Your feedback is noted and will be used to help improve our processes.
WPMU DEV has mastered the art of…KISS
WPMU DEV has mastered the art of simplification. Their unlimited hosting is excellent, but the real star is The Hub , it just works. Having all my client sites being managed and hosted in one place makes everything easy to access and manage. No big learning curves or technical headaches, just a reliable platform with a great support team backing it up. Highly recommended for anyone looking to streamline their WordPress setup. Really looking forward to the upgrade in the ticketing system which is planned for release soon.
April 28, 2026
Unprompted review
Reply from wpmudev.com
Thank you, James. We’re glad to hear that the platform, especially The Hub, is helping simplify how you manage and host your client sites. It’s great to know the centralized approach and ease of use are making a difference in your workflow. We also appreciate your note on the upcoming ticketing system improvements. Thank you for your recommendation and for sharing your experience.
Excellent technical support with clear…
Excellent technical support with clear direction and resolution of queries and request for support by Sajjad Rahat.
April 11, 2026
Unprompted review
Reply from wpmudev.com
Thank you, Sangeeta. We’re glad to hear that Sajjad Rahat provided clear guidance and helped resolve your queries effectively. We appreciate you taking the time to share your feedback.
Incredible customer support
Incredible customer support! I hadn't used my domain in a while and there were changes to an email. I had no clue how to get DNS settings setup. Their rep was incredible in handholding and walking me through everything to get the job done.
April 9, 2026
Unprompted review
Reply from wpmudev.com
Thank you, Jordan. We’re glad to hear that our support team was able to guide you through the DNS setup and help get everything sorted out. We appreciate you taking the time to share your experience.
Excellent customer from Luis, and all the techs at WPMUDEV
Luis was able to quickly help me recover a website after an incomplete update caused a critical error with a theme. I always appreciate the complete range of technical help the WPMUDEV team provides. It makes my work easier!
March 25, 2026
Unprompted review
Reply from wpmudev.com
Thank you, Angela. We’re glad to hear that Luis was able to quickly help you recover your site after the update issue. It’s great to know that the team’s support continues to make your work easier. We appreciate you taking the time to share your experience.
Subscription refund
Very kind and efficient in processing a subscription refund.
March 17, 2026
Unprompted review
Reply from wpmudev.com
Thank you, Rob. We’re glad to hear that your subscription refund was handled kindly and efficiently. We appreciate you taking the time to share your experience.
100% recommended
As always, when i need some help, I'm happy to have a support that helps with kind people and very fast professional response. 100% recommended
March 8, 2026
Unprompted review
Reply from wpmudev.com
Thank you for the recommendation. We’re glad to hear that whenever you need help, our team has been able to provide kind and prompt professional support. We appreciate you taking the time to share your experience.
Truly worldclass service!
I host multiple websites with WPMUDEV, and they consistently deliver exceptional service.
The platform comes packed with great features like advanced security, downtime monitoring, and visitor tracking. Another massive advantage is their world-class customer support.
I’ve spoken with Wajed a couple of times, starting right from the initial migration process. He is incredibly knowledgeable and solves issues very quickly. I highly appreciate WPMUDEV's hosting quality and their dedicated support team!
March 7, 2026
Unprompted review
Reply from wpmudev.com
Thank you, Manoj. We’re pleased to hear that hosting multiple sites with us has been a positive experience and that the platform features are supporting your workflow well. It’s also great to know that Wajed has been helpful from the migration stage onward and has been able to resolve issues quickly. We appreciate your detailed feedback and your continued trust in our hosting and support team.
Very helpful support chat
I was helped very quickly by Luis Cardenas with a Web application firewall issue. He was kind and helped resolve the issue quickly.
February 16, 2026
Unprompted review
Reply from wpmudev.com
Thank you, Seth. We’re glad to hear that Luis Cardenas was able to assist you quickly and resolve the web application firewall issue. We appreciate you sharing your experience and recognizing his support.
TitleTitle: Alfredo Got It Done
Alfredo Loyola helped me fix some text inconsistencies on my website that needed to be standardized. He used Better Search Replace to update everything across all my pages quickly. Checked the live site afterward and it all looks good. Appreciate the help.
Rating: 5 stars ⭐⭐⭐⭐⭐
February 9, 2026
Unprompted review
Reply from wpmudev.com
Thank you, George. We’re glad to hear that Alfredo was able to standardize the text across your site efficiently and ensure everything looked correct afterward. We appreciate you taking the time to share your experience and are always here to help when needed.
Luigi Di Benedetto — The Best Support I've Ever Had (Hands Down)
Luigi Di Benedetto is, without question, the most professional, talented, helpful, and genuinely impressive person I have ever worked with — not just at WPMU DEV Hub, but anywhere in tech support, development, or customer service over the last 8+ years.I have dealt with countless support teams, developers, and companies, and no one comes close to Luigi. He is patient, extremely knowledgeable, fast, precise, and actually cares about getting it right. Today we were working on a critical fix for my site (nucoatpainting.com) to help resolve a long-standing Google Business Profile issue. Luigi jumped right in, understood exactly what I needed, made the changes perfectly, explained everything clearly, and even made sure I was 100% happy before closing the chat. We lost connection briefly, but he got me right back and picked up exactly where we left off — seamless.He is not only technically brilliant, he is kind, positive, and makes you feel like you're his only customer. His name is fantastic too (Luigi Di Benedetto — Italian heritage from his grandfather, born in Brazil, raised with a global heart), but it's his work ethic and personality that make him stand out.If WPMU DEV has more people like Luigi, they have the best team in the business. Thank you, Luigi — you are a true lifesaver and a class act. I will be recommending you and WPMU DEV to everyone I know.George De La Portilla
Owner, Nu Coat Painting
Pasadena, CA
February 5, 2026
Unprompted review
Reply from wpmudev.com
Thank you for such an incredibly detailed and generous review. We’re truly pleased to hear that Luigi delivered such a high level of professionalism, care, and technical precision while assisting with your site. Resolving critical issues with clarity and follow-through is exactly the standard we aim for, and it’s great to know he ensured everything was handled seamlessly, even reconnecting to complete the work without disruption.
Your recognition of both his technical expertise and his dedication to customer experience means a great deal. We’ll be sure to share your kind words with Luigi and the whole team. We genuinely appreciate your recommendation and your trust in WPMU DEV.
Form Calculations for non-members
Everytime I have an issue, the support team has always been polite, professional, and easy going. Outstanding! The very simple reason you have our business.
February 2, 2026
Unprompted review
Reply from wpmudev.com
Thank you, Ave. We’re delighted to hear that our support team has consistently been polite, professional, and easy to work with. It’s great to know we’ve earned your trust and your continued business.
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