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WP Store Reviews 2,195

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of products and the wide selection of brands available. Many people highlight the impeccable service, noting the efficiency and reliability of their orders, often arriving much earlier than expected. The swift delivery, even for international shipments, is consistently mentioned as a significant positive. However, some customers were not happy with sizing discrepancies, finding that products did not always match expected fits, even when ordering the same model and size they had previously tried. A few reviewers also mentioned dissatisfaction with having to pay for return shipping when these sizing issues occurred, or when product descriptions were inaccurate.

What people talk about most

Product

Customers consistently note positive experiences with product quality and selection. Many reviewers praise... See more

Delivery service

People report positive experiences with delivery service. Customers consistently praise the super-fast... See more

Quality

Reviewers mention positive feedback about quality. Customers consistently praise the high quality of... See more

Service

Consumers find service to be positive. Many reviewers highlight the excellent and impeccable service, noting... See more

Order

Clients share positive opinions on order. Many customers praise the speed of delivery, with orders arriving... See more

Based on these reviews

Rated 5 out of 5 stars

Incredibly happy with my purchase! Easy and super quick, arrived earlier than expected. I was a little bit skeptical ordering from outside the UK, but I didn’t have a single problem. Well packed, and... See more

Rated 5 out of 5 stars

Impeccable service, fast and reliable as always. Great selection of brands. A man can basically shop only at WP Store and find everything needed. Classic with a modern twist!! Forza Bologna!

Rated 5 out of 5 stars

Was hesitant upon first glance but rest assured by other reviews and can confirm that they are very reliable. Lightning fast shipping. Will use again in future.

Rated 5 out of 5 stars

Very impressed by superfast shipping! Less than 48 hours from ordering from Italy, to delievering in Norway. As expected I had to pay VAT and fees. Is it possible not to pay italian VAT next tim... See more

Company replied


Company details

  1. Clothing Store
  2. Clothing Supplier

Written by the company

Defining culture, trends and styles since 1982. We are restless. Walk with us. Visit our Concept Stores in Florence and Bologna, or just shop online at wpstore.it / wpstore.com


Contact info

Promotion box for WP Store

Saldi fino al 50% di sconto

Sconti esclusivi su Barbour, Salomon, New Balance e molti altri brand

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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1-star

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How this company uses Trustpilot

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Rated 1 out of 5 stars

Refusing to help with a return and refund

I have been emailing WP store regarding my returns...

We have completed the process online and recieved a returns code but not a printable label. So I have been speaking to them via email but they say they do not have our email address or order number in their system! I have sent photos of the box, the invoice, the email confirmation of our order which all detail our email address and order number and despite this they still say they do not have our details on their system!!

WP store....you have taken our money but are refusing to help us with a refund and return....this is illegal to take our money and not help us with our return despite us sending you clear evidence of this.

We would appreciate your help with matter as soon as possible or else we have no other option than to report you for theft

August 13, 2025
Unprompted review
WP Store logo

Reply from WP Store

Dear Lindsey,

Thank you for your feedback, and we’re truly sorry for the inconvenience you’ve experienced. One of our customer service agents will contact you shortly to assist in resolving this matter.
Kind regards,

Rated 5 out of 5 stars

All ok

All ok, the AI text bot was somewhat confusing but got the product in good order. Thank you

June 12, 2025
Rated 1 out of 5 stars

Wanted to buy a 215 Merz B shirt and…

Wanted to buy a 215 Merz B shirt and ordered one from their site. They sent me the 1950s model, which is cheaper, with a 215 tag. They manually took the tag of the more expensive model and placed it on the cheaper one, thinking that it is not noticeable.
On top of that they want me to pay 10 euro out of pocket for the shipment back
Completely disingenuous and shady website

June 18, 2025
Unprompted review
WP Store logo

Reply from WP Store

Dear Stefan,

thank you for your feedback and we are sorry that you received the incorrect item and experienced this issue with the tag. We'll investigate how this happened and work to prevent similar situations.

A member of our Customer Service Team is assisting you to solve the problem as soon as possibile.

Best regards!

Rated 5 out of 5 stars

Impeccable service

Impeccable service, fast and reliable as always. Great selection of brands. A man can basically shop only at WP Store and find everything needed. Classic with a modern twist!! Forza Bologna!

April 4, 2025
Rated 5 out of 5 stars

Barbour ladies sandals

What superb service from Bologna. Delivered to our UK address inside 48 hours of order. Very well packaged and a nice note inside. Sandals fitted perfectly. Unqualified recommendation.

March 17, 2025

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