Kept informed throughout. Keeping to time slot a bit of an issue but did come and Friendly engineer who explained issue well. Part needed was got quickly and repair made . Overall good service.
Company replied
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Abdul was so promt and fixed my dyer with a smile and gave me tips on how to remove the lint, he removed his shoes which was so kind of him without being asked and was very respectfully amd phoned to... See more
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⭐️⭐️⭐️⭐️⭐️ Anthony was absolutely amazing from start to finish. Super friendly, professional and worked so quickly – I couldn’t believe how efficient he was. The scratch on my car is completely gone,... See more
Company replied
Company details
- Small Appliance Repair Service
- Appliance Parts Supplier
- Machine Repair Service
- Refrigerator Repair Service
- Repair Service
- Washer and Dryer Repair Service
Written by the company
⭐ WeRepair – Fast & Reliable Appliance Repairs ⭐ WeRepair is a proud family-run business that believes every customer deserves to feel welcome, valued, and heard. We understand how stressful it can be when an essential appliance breaks down, whether it’s a washing machine that won’t spin, a cooker that stops heating, or even an electric car charger that isn’t working. That’s why we are committed to offering a service that is not only fast and reliable but also friendly, honest, and focused on you. Our customers choose us because we combine professional expertise with genuine care. Fast Response – we won’t keep you waiting. Expert Engineers – skilled across all major brands and appliances. Reliable Service – repairs done properly, first time. Friendly & Honest – clear communication and fair pricing every time. At WeRepair, we treat your home like it’s our own. Being family-run means we put relationships first, not just repairs. We listen to our customers, answer your questions clearly, and make sure you feel confident every step of the way. Need a repair? Give us a call on 01923 204620 and let’s see how we can help you today. Our mission is simple: to take away the stress of appliance breakdowns and keep your home running smoothly, with a personal touch you can trust.
About WeRepair Ltd
Written by the company
- We Repair Appliances has a large team of expert engineers who are multi-brand trained with vast knowledge of all white goods and domestic appliances, from ovens to washing machines to fridge freezers. We offer a fast and reliable service with a state of the art computer software system offering live updates with each repair via email.
What We Offer
Speed
At WeRepair Ltd, we make appliance repairs simple and transparent. All repairs are completed within 10 working days, with a fixed call-out and labour fee, no hidden costs, just parts if needed. Prefer to DIY? Send us your model and serial number for a fast spare parts quote with delivery in 48 hours. Every repair comes with a 3-month warranty (annual cover also available), giving you peace of mind long after the job is done.
Contact info
United Kingdom
- 01923204620
- queries@Wralimited.com
- wralimited.com
WeRepair Ltd
3.6
Average
310 reviews
Replied to 86% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from WeRepair ltd
Thank you for your review. We’re delighted to hear you received brilliant service and that our engineers arrived on time. We truly appreciate your feedback and look forward to assisting you again.
While communication for booking the…
While communication for booking the engineer was good, I was left without a report to provide to the appliance company; only an invoice for the required parts was given. Additionally, there was no follow-up call to explain the situation.
August 7, 2025
Reply from WeRepair ltd
Thank you for taking the time to share your feedback. We’re glad to hear the booking process went smoothly, but we’re sorry that you did not receive the report and follow-up call you were expecting. This is not the level of service we aim to provide. Please contact our customer care team with your job reference so we can ensure you receive the necessary documentation and support. We appreciate your comments and will use them to improve our service.
Cant remember the job!!!
July 1, 2025
Reply from WeRepair ltd
Thank you for your comment. We cannot locate any record of attending this job. If you believe this review has been left in error, we kindly ask that it be removed, as it may not reflect our service accurately.
Second time we have used werepair (not…
Second time we have used werepair (not by choice they are who hisense use for washing machine repair). Both times took three visits (= two wasted days off work) to arrive with the correct part (or on one visit any part at all.....)
June 2, 2025
Reply from WeRepair ltd
Thank you for your feedback. Following our initial visit we identified that parts were required, and unfortunately there was a delay in receiving these from the warranty company. We appreciate your patience during this process and are pleased to confirm your appliance is now repaired and operating to the manufacturer’s specification.
Great service and excellent customer…
Great service and excellent customer service thanks you
August 22, 2025
Reply from WeRepair ltd
Thank you for your kind feedback. We’re delighted to hear you were happy with both the service and our customer care. Your support means a lot to us.
Reply from WeRepair ltd
Thank you for your feedback. We’re so pleased to hear that our engineer was friendly, helpful, and able to resolve the issue quickly. We truly appreciate your review and look forward to assisting you again in the future.
Excellent service
Excellent service, lovely workman. Bart was very personable, friendly and helpful. He knew what he was doing and got the job done in a timely manner. He even made my dog feel at ease. Lovely man.
June 6, 2025
Reply from WeRepair ltd
Thank you so much for your kind words and for sharing your experience. We’re delighted to hear that Bart provided such a friendly, professional service and made both you and your dog feel comfortable. We’ll be sure to pass your feedback on to him - he’ll be very pleased to know his efforts are appreciated. We’re always here if you need us again in the future.
Inefficient
Previously left a review. Then received another request for a review. The company seems more interested in chasing reviews than providing an efficient service.
August 3, 2025
Reply from WeRepair ltd
Thank you for your feedback. We’re sorry if you’ve received multiple review requests, as this is not our intention. Our focus is always on providing an efficient and reliable service, and we appreciate you bringing this to our attention so we can look into it further.
Reply from WeRepair ltd
Thank you for your feedback. We’re sorry to hear you were unhappy with the cost and repair outcome. We take all concerns seriously and would encourage you to contact our customer care team on 01923204620 with your job details so we can review the matter and work towards a resolution.
Frustrated by receiving a call and then…
Frustrated by receiving a call and then being unable to get back! Excellent assistance from repair man
August 14, 2025
Reply from WeRepair ltd
Thank you for your feedback. We’re sorry to hear about the difficulty in returning our call, but we’re pleased that our repair engineer was able to provide excellent assistance. We appreciate your comments as they help us improve our service.
Reply from WeRepair ltd
Thank you for your review. We’re delighted to hear you found our service fast and efficient, and we appreciate you taking the time to share your feedback.
Top-tier service
Quick response time, friendly engineer, and a job well done.
August 20, 2025
Unprompted review
Reply from WeRepair ltd
Thank you for your review. We’re glad to hear you were pleased with the quick response, the engineer’s friendliness, and the quality of the work carried out. Your feedback is greatly appreciated.
Very polite and professional engineer
Very polite and professional engineer. He mannerisms and ways of doing his work was great. Thank you for sending a staff that is about pleasing customers
August 19, 2025
Reply from WeRepair ltd
Thank you for your thoughtful feedback. We’re delighted to hear that our engineer’s professionalism and customer-focused approach made such a positive impression. We’ll be sure to share your kind words with the team.
Reply from WeRepair ltd
Thank you for your review. We’re pleased to hear you were happy with the speed of our service and appreciate you taking the time to share your feedback.
Unorganised and unhelpful
Unorganised and unhelpful. Had to stop them bombarding me with messages about parking and threats to cancel appointment if I did not respond. Did not show up for first appointment, their engineer did not know about the arrangements made by them for access.
I do not remember ever receiving such a shambolic service.
Subsequently, WeRepair contacted me about my review. They said it was not fair and asked me to alter it!
Amazing, what audacity, I more than stand by what was said and in fact, if there was now a way of giving them zero stars I'd gladly do it.
August 18, 2025
Reply from WeRepair ltd
Thank you for your review. We have reached out to you to discuss your review.
Reply from WeRepair ltd
Thank you for your kind feedback. We’re delighted to hear you found our service professional, communicative, and informative. We truly appreciate you taking the time to share your experience.
£150 for a man to come out and say it's…
£150 for a man to come out and say it's needs new parts in 1 minute. Then try and charge £350 for the part! The washing machine cost less than your rip off fees new. Rubbish! Never using you again
August 4, 2025
Reply from WeRepair ltd
Thank you for your review. We are currently looking into this matter and will be in touch with you shortly.
Great experience
Great experience, kept up to date with delivery and timings. Staff helpful and friendly
August 21, 2025
Reply from WeRepair ltd
Thank you for sharing your experience. We’re pleased to hear you were kept well informed on delivery and timings, and that our staff were helpful and friendly throughout. Your feedback is greatly appreciated.
No solution...No refund...No stars...
Having gone through Stoves for a Range Cooker repair of the hob ignition, I was passed to their repair network, Pacifica who charged £215 for a fixed cost repair. However, they were unable to send an engineer and passed the case to WeRepair Ltd. Despite having sent a description of the issue, shared the Model No and photos/video on the Pacifica website, an engineer arrived (friendly and professional) and concluded after 20 mins that he would need to order new parts. After some time, a second engineer was confirmed and I presumed he would have the correct parts. However, (equally friendly and professional) he was also unable to solve the issue and claimed he would also need to order the correct spare parts. Given I was advised this was a thermocouple issue, this seemed a slow and wasteful process. After more time passed, and several text messages saying parts were ordered but out of stock, I chased up and was told over the phone that they could not order the parts as they were discontinued (the range was only 6 years old!) and that WeRepair were only able to use the manufacturer's parts and not a universal thermocouple etc. When I asked for a refund of the £215, I was told I would only get about £75 back which seemed poor given the lack of solution and communication to the engineers that came out. That refund has not been made to my knowledge and no further follow-up has been offered. I will be writing a complaint to Stoves and Pacifica but WeRepair let me down.
June 11, 2025
Reply from WeRepair ltd
Thank you for your review. We are currently looking into this matter and will be in touch with you shortly.
Outstanding service and professionalism
Owen handled my claim with remarkable clarity and efficiency. His professional demeanor and clear, concise communication made the process smooth and stress-free.
His attentiveness and expertise truly set him apart.
August 21, 2025
Unprompted review
Reply from WeRepair ltd
Thank you for your kind words. We’re delighted to hear that Owen’s professionalism, clear communication, and efficiency made your claims process smooth and stress-free. We’ll be sure to share your feedback with him, and we truly appreciate you taking the time to leave such a positive review.
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