Easy to order and design. The bracelets themselves weren't quite the deep black that I had hoped for (it looks more navy); but that could be because I didn't choose the correct black (there are so man... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I did not get what I thought I ordered and could not see my order form to confirm that it was wrong. I reached out to the company to request to see what my order said, or have the situation corrected... See more
Company replied
Easy to build. Quick turn around. I loved the promotion that was going on at the time of my purchase. Buy 100 get 200 free. Worked amazing for us since we are using them to raise money for future se... See more
Company replied
Wristbands were perfect. I had ordered over 15000 two weeks before. Found out the school system inadvertently left off another 800 students. Notified on a Friday they needed them on Monday and orde... See more
Company details
Written by the company
Wrist-Band.com has been manufacturing custom promotional products since 2008, growing from a small garage operation into one of the most established names in the industry — earning a spot on the Inc. 500 list along the way. We started with custom silicone wristbands and have since expanded into a full promotional product line: lanyards, keychains, badges, custom apparel (t-shirts and hats), drinkware (can coolers, bottles, and mugs), and bags & totes. Our customers include fundraisers, schools, businesses, awareness campaigns, sports teams, and events of every size — from small nonprofits ordering 100 items to enterprise clients ordering tens of thousands. What sets us apart is straightforward: responsive customer service available 24/7, accurate online proofing so what you see is what you get, and consistent product quality order after order. We stand behind every product we ship.
Contact info
16107 Kensington Dr #172, 77479, SUGAR LAND, United States
- 877-488-2115
- support@wrist-band.com
- wrist-band.com
4.1
Great
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 39% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Parade Success!
These are so great, being able to customize them makes this even better.
July 4, 2026
Unprompted review
Reply from Wrist-Band
Thank you for the positive review and for taking the time to recognize our company. We are delighted to know how much you enjoyed our products and service. Thank you for the exceptional review, and we hope to serve you again.
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First time I’ve used these guys I had…
First time I’ve used these guys I had 100 koozie made.had them in just a couple days. They came out perfect. I ran out needed 50 more on short order for a funeral and they blew out out of the water again got them early perfect again. I highly recommend this company. I can’t say thank you enough.
June 26, 2026
Unprompted review
Reply from Wrist-Band
Thank you for the positive review and for taking the time to recognize our company. We are delighted to know how much you enjoyed our products and service. Thank you for the exceptional review, and we hope to serve you again.
This was a repeat order
This was a repeat order, and it was so easy to get it set up again. Thank You
June 17, 2026
Unprompted review
Reply from Wrist-Band
Thank you for the positive review and for taking the time to recognize our company. We are delighted to know how much you enjoyed our products and service. Thank you for the exceptional review, and we hope to serve you again.
Updated Review
I did not get what I thought I ordered and could not see my order form to confirm that it was wrong. I reached out to the company to request to see what my order said, or have the situation corrected. Although my first attempt to contact support did not get a result, the company did eventually reach out and requested to know how I made contact as they want to make sure to improve their service. The results show I did approve the wrong item, so I am willing to admit the mistake. I have experienced good quality in the past with wrist bands ordered and would give a five if the process had not been a bit confusing.
June 2, 2026
Unprompted review
Reply from Wrist-Band
Thank you for bringing this to our attention, and we sincerely apologize for the frustration this situation has caused.
We understand your concerns regarding the order and the difficulty in obtaining clarification about the artwork and order details. Providing a clear and transparent customer experience is important to us.
Our concern team will be reaching out to you shortly to gather additional information and review your order thoroughly. We are committed to resolving this matter as quickly as possible and ensuring that all concerns are properly addressed.
We appreciate your patience and the opportunity to make this right. If you're satisfied with the resolution, we would be grateful if you would consider updating your review afterward.
Thank you for your feedback, and we look forward to resolving this issue for you soon.
Great products!
All the products came out just as ordered and great quality!
June 13, 2026
Unprompted review
Reply from Wrist-Band
Thank you for your wonderful review!
We're thrilled to hear that you love the product and that the kids are enjoying it as well. Knowing that our products helped bring smiles to your group means a lot to us.
We truly appreciate your support and look forward to serving you again for your future events and projects.
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Great Quality- perfect every time
The wristbands turned out great- they are good quality and arrived as expected.
This is the second year I ordered for our non-profit event and they never disappoint
June 16, 2026
Unprompted review
Reply from Wrist-Band
Thank you for your wonderful review!
We're thrilled to hear that you love the product and that the kids are enjoying it as well. Knowing that our products helped bring smiles to your group means a lot to us.
We truly appreciate your support and look forward to serving you again for your future events and projects.
Reply from Wrist-Band
Thank you for your wonderful review!
We're thrilled to hear that you love the product and that the kids are enjoying it as well. Knowing that our products helped bring smiles to your group means a lot to us.
We truly appreciate your support and look forward to serving you again for your future events and projects.
Reply from Wrist-Band
Thank you for your wonderful review!
We're thrilled to hear that you love the product and that the kids are enjoying it as well. Knowing that our products helped bring smiles to your group means a lot to us.
We truly appreciate your support and look forward to serving you again for your future events and projects.
I NEVER RECEIVED MY WRISTBANDS
Package was Supposed to be delivered by May 28, 2026. WRISTBAND PUT THE WRONG ZIP CODE BY ONE NUMBER. I spoke with a UPS AGENT and confirmed the correct information on May 28, 2026. The agent assured me the package would be delivered on May 28, 2026 by end of the day. The package never got delivered. I called and spoke with 3 different agents on May 30, 2026 and was again reassured the package would be delivered on JUNE 1, 2026. NO PACKAGES DELIVERED! I SPOKE WITH OTHER AGENTS WITH REASSURANCE. STILL NO PACKAGE. JUN E 5, 2026 I SPOKE WITH AGENTS THAT REASSURED ME THE PACKAGE WOULD BE DELIVERED JUNE 8, 2026. STILL NO PACKAGE DELIVERY. I SPOKE WITH AGENT JUNE 8, 2026 AT 5:00PM AND SHE KEPT GIVING ME THE RUN AROUND. WRISTBAND OFFERED ME NO REAL SOLUTIONS. I EMAILED TGE SALES DEPARTMENT LAST WEEK AND GO NO RESPONSE. ( I HAVE SPENT HOURS AND DAYS TRYING TO GET A PACKAGE DELIVERED. SLEEPLESS NIGHTS BECAUSE THEY WERE SUPPOSED TO B E THERE IN MAY 2026) WRISTBAND MADE THE ORIGINAL ERROR, BUT WOULD NOT CALL UPS TO EVE. CHECK ON THE PACKAGE. ( I FINALLY ASKED FOR A REFUND) BUT WHO COMPENSATES FOR HOURS IF FRUSTRATION, PACKAGE NEVER DELIVERED BECAUSE WRISTBAND PUT THE WRONG ZIP CODE. ( WHY WASN'T I OFFERED A REFUND AND FOR WRISTBAND TO MAKE MY 400 WRIST BANDS FREE AND RESHIPPED TO ME. ( I DON'T FEEL LIKE WRISTBAND ACTUALLY CARE ABOUT THEIR CUSTOMERS. ESPECIALLY WHEN WRISTBAND MADE THE ORIGINAL MISTAKE TO START WITH) WORST EXPERIENCE EVER. THIS WAS MY FIRST TIME ORDERING FROM WRISTBAND AND POSSIBLY MY LAST TIME AND I DEFINITELY WONT RECOMMEND WRISTBAND TO ANY ONE!!!
May 28, 2026
Unprompted review
Reply from Wrist-Band
Thank you for sharing your feedback. We sincerely apologize for the frustration and inconvenience you experienced with your order.
We understand how disappointing it must have been to deal with repeated delivery delays and multiple follow-ups without a resolution. This is not the experience we want for our customers.
We would appreciate the opportunity to review your case further. Please contact us directly with your order number so our management team can investigate the shipping issue and all related communications.
Thank you for bringing this to our attention. We value your feedback and are committed to improving our customer experience.
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I didn't receive the product I ordered…
I didn't receive the product I ordered (I received iron on transfers instead of die cute stickers) and the help I'm receiving in an attempt to correct the problem is less than satisfactory. I'm not sure where the miscommunication is coming from but I received a proof and still, that proof isn't looking like what I am trying to order. Overall, a very dissatisfied experience as a whole. Will likely not order again.
June 4, 2026
Unprompted review
Reply from Wrist-Band
Thank you for sharing your feedback. We are very sorry to hear about your experience and understand your frustration.
Receiving a product that does not match your expectations is disappointing, especially when you have taken the time to review proofs and communicate your requirements. We also regret that our efforts to resolve the issue have not met your expectations.
Our goal is always to ensure that customers receive the correct product and feel supported throughout the ordering process. Based on your comments, it appears there may have been a misunderstanding regarding the product specifications and proofing process, and we would like the opportunity to review this further.
Please contact us directly with your order number so that our management team can investigate the order history, proof approvals, and communication records. We are committed to understanding what happened and working toward an appropriate resolution.
We sincerely apologize for the inconvenience and disappointment this experience has caused. Your feedback is important to us and will help us improve both our communication and customer experience moving forward.
Very poor service
My order was printed incorrectly and upon trying to get this mattter fixed multiple employees did not help me and simply told me it was all my fault. I will be making sure to tell all my friend to never use this business because they will not do justice to their creative ideas take their money and leaving them feeling angry and disappointed.
I would like to add that their reply should be void. I have responded to them and they did nothing other then tell me it was my fault and all they could offer was 25% to reorder. That is simply ridiculous for a mistake they have made. They continue to lie and gaslight their customers.stay far far away
June 4, 2026
Unprompted review
Reply from Wrist-Band
Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and understand how frustrating and disappointing this situation must have been.
Providing high-quality products and exceptional customer service is extremely important to us, and it is concerning to hear that you felt your concerns were not properly addressed. We never want any customer to feel unheard or blamed when raising an issue with an order.
We would appreciate the opportunity to review your case in detail and better understand what happened. Please contact us directly with your order number and any relevant information so that our management team can investigate the matter thoroughly and work toward a fair resolution.
Your feedback is valuable and helps us identify areas where we can improve both our products and customer experience. We sincerely apologize for the frustration this has caused and hope to have the opportunity to make things right.
Perfect for the reason but it sucked…
Perfect for the reason but it sucked many broke. But for the price I’ll deal with a few broken.
May 21, 2026
Unprompted review
Reply from Wrist-Band
Thank you for taking the time to share your feedback.
We're glad to hear that the product served its intended purpose and provided value for the price. However, we're sorry to learn that some of the items arrived broken. Even when offering cost-effective products, we strive to deliver items that meet our quality standards and our customers' expectations.
We appreciate you bringing this to our attention. Your feedback will be shared with our production and quality teams for review. If a significant number of items were damaged, please reach out to us directly with your order details so we can investigate further and determine how we may be able to assist.
Thank you for your business and for helping us improve.
The product was exactly what I expected…
The product was exactly what I expected it to be. Even having to change shipping addresses worked out perfectly. The color the look of it. EVERYTHING WAS PERFECT!
May 18, 2026
Unprompted review
Reply from Wrist-Band
Thank you for the positive review and for taking the time to recognize our company. We are delighted to know how much you enjoyed our products and service. Thank you for the exceptional review, and we hope to serve you again.
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Reply from Wrist-Band
Thank you for the positive review and for taking the time to recognize our company. We are delighted to know how much you enjoyed our products and service. Thank you for the exceptional review, and we hope to serve you again.
Good quality and quick service
May 4, 2026
Unprompted review
Reply from Wrist-Band
Thank you for the positive review and for taking the time to recognize our company. We are delighted to know how much you enjoyed our products and service. Thank you for the exceptional review, and we hope to serve you again.
Design process was easy
Design process was easy. Quality of the band is great and after shopping around we got the best price with wrist-bands. Will absolutely order again!
April 22, 2026
Unprompted review
Reply from Wrist-Band
Thank you for the positive review and for taking the time to recognize our company. We are delighted to know how much you enjoyed our products and service. Thank you for the exceptional review, and we hope to serve you again.
This was a great experience
This was a great experience, and product deliverd as expected.
May 22, 2026
Unprompted review
Reply from Wrist-Band
Thank you for the positive review and for taking the time to recognize our company. We are delighted to know how much you enjoyed our products and service. Thank you for the exceptional review, and we hope to serve you again.
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First time order
Creating the wrist band was easy and I received my order long before the delivery date. Fast and exceptional service.
May 16, 2026
Unprompted review
Reply from Wrist-Band
Thank you for the positive review and for taking the time to recognize our company. We are delighted to know how much you enjoyed our products and service. Thank you for the exceptional review, and we hope to serve you again.
Nailed it
The turn around time was great and their proof let me make adjustments before I finalized the order. Good quality and exactly what I wanted!
May 1, 2026
Unprompted review
Reply from Wrist-Band
Thank you for the positive review and for taking the time to recognize our company. We are delighted to know how much you enjoyed our products and service. Thank you for the exceptional review, and we hope to serve you again.
Great product
Great product, fast shipping and awesome customer service! Prices are perfect too! Will definitely be purchasing from this company again!
May 11, 2026
Unprompted review
Reply from Wrist-Band
Thank you for the positive review and for taking the time to recognize our company. We are delighted to know how much you enjoyed our products and service. Thank you for the exceptional review, and we hope to serve you again.
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