The Wall Street Journal Reviews 361

My wife purchased two vouchers totalling $260C for me as a gift.
Turns out they don't ship to Canada. I asked why do they sell the voucher here if they don"t ship here?
Customer support was terrible and now I am the proud owner of two vouchers and a very upset wife. Terrible company

This is a company with no scruples. Under no circumstances should you do business with their subscription service. I signed up at $8 rate monthly. No notice of expiration until 2 months after it ran out and they raised the rate to $39.

To cancel, you can only do so by phone and wait 25 minutes on hold.
I was advised that the information is posted on the subscriber information and terms. I checked and there is no relevant and specific info there.

I will never subscribe again.

Have not had consistent on time WSJ delivery since 1/7/2023 ( 7 weeks !). Average weekly delivery ranges from 0 to 1 or 2 news papers. Problem is apparently large scale across southern Sarasota and Charlotte counties.
We have escalated this issue to Thom San Filippo, WSJ SVP Customer Service, but still no resolution.
Contact info: (609) 520-5824.
The voice of the customer is critically important; I would encourage you to let Thom/WSJ know first hand if you are having WSJ delivery/circulation issues.

This is a predatory company. Under no circumstances should you do business with their subscription service. I signed up at $4 rate monthly. Never received the paper that came with, and after one year they raised the rate 1000% to $40. This IS DISGUSTING.

I called customer service and they will not refund the predatory $40.

If it had been $6…I would have been a customer at least another year. By my math that is the same cost as stealing $40 from me in a price hike. It would also keep subscriber number up, important for advertising.

What a scam. I’ll never think of this paper with respect again.

I have three homes and have been a long time subscriber to the Wall Street Journal. While it is understandable that there were delivery issues during the pandemic, the journal is totally incapable of maintaining an appropriate circulation department. They should either make management changes or quit claiming that they are a paper that is capable of home delivery. This is a problem of a recurring nature The journal cannot seem to fix.

Took out a special offer, but decided to cancel my subscription as too much trouble signing in. They advised they would not accept cancellations via email, only by phone. Gave me a US number to call. Advised I could not make international calls from my phone. Didn't matter to them, I still had to phone them!

they will put you on auto pay, then not refund you when you dont realize it. refund policy= no refunds

Once you are in, they will trap you and make it extra difficult to cancel the subscription. I could not imagine a reputable brand like WSJ does business like this, really shady and it will impact their credibility in journalism

I had done a year at the discount $4 a month rate, then when I went to cancel Dec 1 2022 through my online account, accepted an extension at a not-so-discounted rate. But then I was charged full price for two months, while my online account said "Dec 2, processing error, call us." My fault for not jumping on that and assuming this was a upright company. I called in January, talked to a heavily accented rep who is trained to apologize but do nothing except offer an extension. "Nonrefundable" fees even if they make the mistake. What a horrible business practice. I wanted to cancel because I don't want to give any more money to this shady company, but I like the paper (even though I don't read it enough to justify $38.99 a month) so I accepted, but you bet I'll be keeping an eagle eye on this.

they make cancellation a terrible experience. not worth it even on discount price will jack up without warning.

Signed up for a university assignment before I read all of the reviews here.

It's called DARK PRACTICES - where a company makes it nearly impossible/extremely difficult to cancel your subscription. I didn't realise you couldn't cancel online. I went to their online chatbot function and asked for assistance to "cancel subscription". The chatbot function conveniently didn't understand what I was talking about.
You then are directed to contact a huge list of numbers depending on where you are from. I contacted the number - it was a Dow Jones contact number. I selected Wall Street Journal and was then told that the customer service team only work Monday-Friday 9:30AM to 5:00PM on Hong Kong time - conveniently not the region I am from.

I ended up cancelling the bank card that the subscription was linked to. Frustrating that it had to come to this but I refuse for such a ridiculous gimmick of a "free trial" to extract any money out of me.

Hopefully the WSJ can research into dark practices and publish the article behind their paywall you cannot escape.

They will not cancel my subscription. They keep sending me in loops from UK to US customer service centers saying some other team has to do it. On the call for over 30 min each time and nothing gets done. Have been trying to cancel my account for 8 months now.

As described by others here. The Wall Street Journal makes it very difficult to impossible to cancel subscriptions.This is a deliberate strategy. The information we gather when reading their articles influences our views on things and our decisions. Some might be important investment decisions. The company that provides this information displays an unethical culture shaped by greed for profit. What else will people in such a company environment due to increase profits? Therefore, I would rather not be influenced by their articles which leaves the offerings of the Wall Street Journal with no value at all. Add the cost of subscribing and the hassle to cancel and it ends up to be of negative value and a waste of time.

I've been a subscriber at my office for over 7 years. I haven't received my physical newspaper (which I am subscribed to) in almost 2 months. I've called and emailed numerous times, but nobody cares to do anything. They have forced me to cancel. Very poor customer service.

For a paper that loves to write articles on corporate theft, they set the perfect example of it by making it impossibly difficult to cancel your account. For this reason, I’ll never sign up with them again.

The WSJ has long prided itself on being one of the preeminent newspapers of record, a staunch defender of the best traits of capitalism, while fearlessly shining the light on abuses within the system. And indeed there is still much to admire of the writing and analysis within the WSJ to justify a discounted digital subscription.

So when the time comes to cancel or suspend your WSJ digital subscription, it is something of a surprise to find yourself mired in a Kafkaesque maze of deliberate obfuscation, deception and antiquated bureaucracy better suited to some plodding Communist country.

At worst, it feels like you are the victim of the most pedestrian of scams - being baited by a free or discounted weekly subscription, and then subjected to a seemingly endless series of obstacles and deceptions which make cancelling the subscription an all consuming enterprise, if not impossible (e.g. customer service telephone numbers that never connect) without cancelling your credit card.

I can only encourage all people who have been subjected to this unethical and highly legally dubious behaviour on the part of the WSJ to spread the word, make contact with your local regulatory bodies, and never give this organisation another cent.

The WSJ will never deserve the credibility it assumes now as its entitlement, so long as it treats its customers with such appalling cynicism and disdain.

Very hard to cancel subscription. Cheaper subscription offers almost nothing. Stay away.

WSJ forces you to call to cancel and then they spend forever trying to cancel and comes up with excuses why they can't cancel. WSJ has lost all my trust and behave like criminals.

As others here have written. They make it almost impossible to cancel your subscription. Trying to cancel my online subscription I had to phone international numbers that did not work. Calling from skype I just got call failed messages. I was also unable to call these numbers from my regular mobile. I ended up having to cancel my credit card to stop the payments. Do not sign up to a WSJ subscription if you think you ever might want to cancel it.

Said on there website £ 1 pound for 2 months then 28 after that and i only subscribed 2 days ago and it said they took 28 pound off me and i never write bad reviews this is my first and im shocked how can they get away with scamming people i saw so many bad reviews just now its proper low .