The Wall Street Journal Reviews 361

Seriously, why!? I will paste their email below (after I tried calling when I had time... and they were closed and then emailed). You cannot remove your credit card, or turn off auto-pay. You have to call them. What about people who are mute? I mean, seriously!!

"We do not accept cancellations by mail, email or by any means other than calling Customer Service. In order to cancel your subscription, please contact Customer Service at 1-800-568-7625. Our convenient hours of operation are below. If you purchased your subscription through a third party, please contact them directly."

There are prejudices about Wall Street being greedy and unethical. Well meet WSJ that doesn't let you unsubscribe. It's so unnecessary complicated and hard there is even a wikihow! page on how to do it. Of course subscribing is really easy. There is a word for this kind of behaviour: it's theft.

Delivery Concern
I have spent two weeks attempting to fix a delivery issue with changing my address. At my previous address never had an issue. Customer service sends the exact same template emails to all of my concerns. Problem has been "escalated" for 10 days now. Not rocket science, just paper delivery.

Impossible to cancel subscription! Disgusting!

make it very hard to cancel. Scam trying to trick you into paying the much higher renewal price

Extremely hard to cancel, you cannot cancel online --> stupid

For the majority of users, you must call them to cancel. That's a very outdated way to do things, and incredibly unethical. Their news material isn't too bad, but they deserve poor ratings from their cancelation policy alone. As of this review, there are only 4 states where their cancelation policy is different.

Overall, I think the paper is professional.
However, I don’t like their online format now — I used to be able to look up Kimberly Strassels articles or other opinion pieces but now they are impossible to find.
Why this is - I’m wondering …

As a foreign person not living in USA or having a citizenship from this country, I feel WSJ customer service as outrageous, backward thinking and simply abusive. I thought they were up to international standards of care for the customer but the mandatory process of calling by phone during fixed working hours to a call center in Europe to cancel my online subscription is simply unbelievable. No online canceling option in 2021, I have spent my precious time figuring out how to cancel this crap. Completely disappointed, and will told all and anyone of the people that i know who will like to get any online subscription to not get WSJ membership online ever! I can not believe I am still a subject to the same stupidity than other Americans.

I am so fed up with these people. Its very easy to sign on, its proving impossible to cancel the online subscription.

We're in 2021 and you still need to call the phone like a goddamn troglodyte in order to cancel the subscription.

Total scam. I'm so disappointed. I signed up and found I didn't like the content or read it, and the customer portal has no links to unsubscribe. The number from Australia is answered by a robot and no one ever picks up. It's a waste of my money and terrible customer service. I will be contacting the ACCC in Australia for advice on breaches to Australian fair practices and trade laws.

Absolute terrible customer service. Called 5 times with delivery issues. Issues never resolved , even went to a supervisor that spent 30 minutes taking details of delivery issues. Of course nothing ever resulted. What a complete joke of a newspaper. How they remain in business is truly remarkable. When I canceled they didn’t even care for a reason. Makes you wonder!

I have been attempting to restart a subscription now for 12 days. I call every day and am continually promised that they will be in touch with the carrier or talk to the circulation department to get the problem corrected. Reaching a supervisor is almost impossible - I am put on hold after having the customer service rep saying they have reached out to their supervisor who will take my call. Nobody picks up and you can't leave a message. I have gotten emails from staff assistant/delivery field ops and not gotten a response. I can't reach the circulation manager directly, and apparently neither can the customer service reps.
This has happened every year for 6 years. Usually it takes a week.
Obviously the process is broken somewhere, but no one seems to know how to fix it.

I wish I could leave less than 1 star. DO NOT I repeat DO NOT subscribe to WSJ. I've never received ANY copy of the newspaper and now they wont refund me. So basically we just donated money to them. Now they refuse to cancel. This company is as bad as comcast.

I was going to sign up on the $4 a month deal, but seeing the amount of complaints on cancelling when you want without any drama has completely put me off.

The Wall Street Journal deliberately makes it extremely difficult to cancel their service. You cannot do so from your account. California, Vermont, and New York State seem to be exceptions. It is literally easier to change your address to one of those states to cancel.

They will not accept written notice so you have to call in. But often the numbers do not work and when they do work they try to keep you on the line as long as possible to badger you into changing your mind.

Really very distasteful to deal with. Will never subscribe again.

Can't cancel. What a joke. Don't sign up for a great news paper. You can't cancel without calling a number.

If you can’t trust the news not to steal from you, is there hope for journalism. WSJ has no online way to cancel subscriptions you never consented for. It took me over 30 minutes and three phone calls to get a subscription I never ordered cancelled. I had to speak with 3 different people. Shady and unacceptable.

Same as everyone here, charged an absolute and increasing fortune additionally, it is incredibly difficult to cancel the membership. As soon as you try to cancel they offer a discounted rate.