I would like to sincerely thank Mr.Milan for being such an outstanding manager. He truly convinced me with his vision and professionalism. His guidance and support have helped me a lot. He is always... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
My experience with Wunderflats was realy positive. Stefan J. was helpful, patient and supportive during the entire booking process. He answered all my questions quickly and made the whole process muc... See more
Company replied
We've just had another wonderful experience! We've found our summer location in Berlin for the past few years through your site. And Jana L. helped make the administrative aspects of the process go a... See more
Hello, the process was very smooth. I received excellent support from a manager named Benjamin, who was extremely helpful and patient, clearly explaining the entire procedure. Thanks to his guidance,... See more
Company replied
Company details
Written by the company
With Wunderflats you choose your furnished apartment, say how many months you're staying and book it with the click of a button. This offers you the freedom to do an expat assignment, a freelance project or start a job in a new city.
Contact info
Rosenstraße 16,, 10178, Berlin, Germany
- +49 30 308 09 62 9
- service@wunderflats.com
- wunderflats.com
4.6
Excellent
6K reviews
Replied to 82% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I faced some problems
I faced some problems, but Jana Ladwig helped me a lot!
March 4, 2026
Unprompted review
Reply from Wunderflats
Hi Faik,
Thank you for your feedback! We know that sometimes unexpected issues can pop up, so we’re really glad Jana was there to step in and turn things around for you. We hope you are enjoying your stay.
Best regards,
Team Wunderflats
Very good communication and support
Very good communication and support, really appreciate it.
March 4, 2026
Reply from Wunderflats
Dear Gabriel,
Thank you so much for the review! It’s great to know you felt well-supported throughout the process. We’ll be sure to pass your gratitude along to Lisa Hesse for her help.
Best regards,
Team Wunderflats
Great experience!
I had a great experience with renting my new apartment via Wunderflats. Such an easy and smooth experience. Jana was very professional and efficient. Would definitely recommend it!
February 27, 2026
Unprompted review
Reply from Wunderflats
Hi Amanda,
Thank you for the kind words! We are so happy to hear that your move went smoothly and that Jana could help you settle into your new place so efficiently. Recommendations like yours really mean a lot to the whole team.
Best regards,
Team Wunderflats
Wunderflats is a great platform
Wunderflats is a great platform for anyone moving abroad. I had a very positive experience, and the account manager who supported me throughout the process, Milan M., provided excellent assistance from start to finish.
March 4, 2026
Reply from Wunderflats
Dear Henrique,
Thank you so much for choosing us for your move abroad! We know how challenging that transition can be, so it’s wonderful to hear that Milan provided the support you needed from start to finish. We hope you’re settling in well!
Best regards,
Team Wunderflats
The process moved swiftly
The process moved swiftly, was transparent, and the information provided was quite sufficient.
This allowed us to proceed with confidence in the system. Thank you, Duc Anh Nguyen Manh / wunderflats.
March 4, 2026
Reply from Wunderflats
Dear Utku,
Thank you for your feedback! We are thrilled to hear that the speed and clarity of our process gave you the confidence you needed to move forward. It’s exactly the kind of experience we want to provide, and we’ll be sure to pass your kind words on to Duc.
Best regards,
Team Wunderflats
Everything was easy to handle and…
Everything was easy to handle and comfortable to organise. Thanks to my account manager Bakir. Many thanks Thorsten
March 3, 2026
Unprompted review
Reply from Wunderflats
Dear Thorsten,
Thank you for the great review! We are happy to hear that Bakir helped make the whole organization feel comfortable and stress-free for you. It is exactly the kind of support we aim to provide.
Best regards,
Team Wunderflats
Nothing to add.
i felt that Duc Anh Nguyen Manh from Wunderflats did a wonderful job in helping me navigate the process.
March 3, 2026
Reply from Wunderflats
Dear Forrest,
Thank you for your kind words! We are really happy to hear that Duc was able to guide you through the process and make everything feel more manageable. It’s our goal to keep things clear and straightforward, and we’ll definitely share your feedback with him.
Best regards,
Team Wunderflats
A terrible experience
When we moved in to a new apartment, the apartment didn't have heating working, no light connection in the bathroom, the apartment was handed dirty, without decent bed clothes and a broken mattress that hurt our backs to sleep in. In the advertisement, the apartment had a big fridge and decoration. When we got inside, the fridge was a mini fridge, not the same as in the pictures, and the house had no decoration. The landlord took our 2400€ caution and didn't refund it, and Wunderflats refused to help, avoiding all responsability. Wunderflats didn't even refund the 299€ fee they charge. Not trustworthy, avoid this website at all costs. 299€ fee for zero support.
January 18, 2026
Reply from Wunderflats
Dear Samuel,
Thank you for sharing your feedback. We are sincerely sorry to hear that your previous experience with a landlord didn't go as planned and that you felt unsupported during that time.
Since we can see you are currently staying in another apartment through our platform, we truly hope your current experience is much more comfortable. Regarding your concerns, we would like to clarify a few points:
When issues with heating or apartment equipment arise, the legal procedure requires informing the landlord directly and allowing them a reasonable amount of time to fix the defects. While we are here to help mediate, the responsibility for the property's condition lies with the owner.
As for the security deposit, please keep in mind that under German law, landlords are entitled to hold the "Kaution" for up to six months after the end of the contract to settle final utility costs or potential damages.
Lastly, the service fee you mentioned is what allows us to keep the platform running, verify listings, and provide support throughout your search and booking process. It is a one-time fee for our mediation services rather than a maintenance or insurance fee.
We are here to help if you need further clarification regarding your previous or current stay.
Best regards,
Team Wunderflats
Always good
This is my second time using Wunderflats, and has always been a fast and efficient service.
March 2, 2026
Reply from Wunderflats
Dear Fabian,
Thank you so much for choosing us again! Having a returning customer is the best compliment we can get, as it shows we are consistently hitting the mark. We are really glad that everything worked out smoothly for you once more, and we’ll definitely pass your appreciation to Duc for his support.
Best regards,
Team Wunderflats
Quick response and always available to…
Quick response and always available to clear out any doubt! Thanks @Bakir Osmicevic!
February 28, 2026
Unprompted review
Reply from Wunderflats
Dear Alberto,
It’s awesome to hear that Bakir was on top of things! We know how important it is to get those doubts cleared out quickly so you can move forward with confidence. Thanks for the shout-out.
Best regards,
Team Wunderflats
Reply from Wunderflats
Dear Hamza,
Thank you for the 5-star rating! We’re happy we could provide the service you were looking for.
Best regards,
Team Wunderflats
I was very happy with the servive and…
I was very happy with the servive and how Bakir handled everything. Very satisfied
February 21, 2026
Unprompted review
Reply from Wunderflats
Dear Z Pavlou,
We are so glad to know you’re happy with how things were managed! Bakir always strives to keep our customers satisfied, and it’s great to see he hit the mark with your booking.
Best regards,
Team Wunderflats
I asked your booking manager 2 times…
Initially there was some issue but now the booking manager resolve this problem. Wunderflats is very helpful to search your new home. The team is supportive and humble.
February 20, 2026
Reply from Wunderflats
Dear Rutika,
Thank you for your feedback and we are truly sorry for the inconvenience you are experiencing with your rental.
We are already in direct contact with the landlord to settle this matter. At Wunderflats, our listings are designed to be all-inclusive, covering essentials like furniture, water, electricity, heating, and internet. This is specifically outlined in the rental agreement that was signed by both parties, which serves as the legal foundation for your stay.
Because these terms are clearly stated in your contract, we are working to ensure they are respected so you can enjoy your home as originally agreed.
Best regards,
Team Wunderflats
A great choice
One of the Wunderflats’ staff, was Benjamin.
Benjamin provided excellent service! He was very helpful throughout the entire process and always available to answer my questions. Thank you for your professionalism and for making everything so easy.
February 26, 2026
Unprompted review
Reply from Wunderflats
Dear Viola,
It’s fantastic to hear that Benjamin was able to turn a complex process into a walk in the park for you. We really value having professionals who are always there when questions pop up, so we’ll definitely share your kind words with him.
Best regards,
Team Wunderflats
Very positive experience with Selma.
Very positive experience with Wunderflats, especially thanks to Selma.
Communication was clear, fast, and professional, and the whole process went smoothly. Selma was extremely helpful and supportive throughout.
Thank you for the great service! ⭐⭐⭐⭐⭐
February 27, 2026
Unprompted review
Reply from Wunderflats
Dear Anna,
We are thrilled that your experience was so positive! Making a move feel effortless is exactly what we work for, and we will certainly pass your kind words to Selma for her dedicated support.
Best regards,
Team Wunderflats
Milan
I had really good experience with Wunderflats.
Especially Milan was very quick with his reply and always ready to solve the issue.
February 27, 2026
Unprompted review
Reply from Wunderflats
Dear Kevin,
It is great to hear that everything clicked during your search! We always aim to keep things moving fast and hassle-free, so it is awesome that Milan was there to back you up and keep the process on track.
Best regards,
Team Wunderflats
Responsive, very good communication
I found an apartment in Berlin with the help of Steffen Wengert from Wunderflats. Steffen was very responsive, answered all my questions. The way of communicating with him was also convenient- via Whatsapp. So far, I’ve been enjoying my experience!
February 25, 2026
Unprompted review
Reply from Wunderflats
Dear Anna,
Thank you for the 5-star rating! We are happy to hear that Steffen was so responsive and that the communication via WhatsApp made the process convenient for you. We hope you continue to enjoy your new home in Berlin!
Best regards,
Team Wunderflats
I am have a great invisible friend…
I am have a great invisible friend wunderflats who did everything professionally and smoothly to get my new apartment in a shortest possible time
Thank you
February 26, 2026
Unprompted review
Reply from Wunderflats
Dear Gulam,
Thank you so much for your kind words! We love the "invisible friend" description, it is our goal to make the process as professional and smooth as possible behind the scenes. We are thrilled you found your new apartment so quickly.
Best regards,
Team Wunderflats
Service Fee and Interface
When I was searching the apartment in Germany, "Wohnungsgeberbestatigung" authorize was most important thing for me. Wunderflats homes especially have this.
February 23, 2026
Reply from Wunderflats
Dear Mehmet,
Thank you for your 5-star review! We are glad to hear that the availability of the "Wohnungsgeberbestätigung" was a key factor for you and that our platform met your needs. We will be sure to pass your thanks along to Yassine for his support.
Best regards,
Team Wunderflats
Excellent support and smooth process – thank you Amela N.!
I had a very positive experience with Wunderflats, especially thanks to Amela N., who supported me throughout the entire process.
She was always responsive, professional, and patient, and took the time to clearly answer all of my questions, even when they were detailed or time-sensitive. Her communication was transparent, friendly, and reassuring, which made the whole booking and contract process much smoother.
I really appreciated her support and dedication, and I felt well taken care of at every step. Many thanks again to Amela N. for the excellent assistance, highly recommended!
February 25, 2026
Unprompted review
Reply from Wunderflats
Dear George,
Thank you so much for your 5-star review! We are delighted to hear about your great experience and how Amela supported you throughout the entire process. It is wonderful to know her professional and patient approach made your booking stress-free. We will certainly pass your kind words along to her.
Best regards,
Team Wunderflats
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