WORLDWIDE BUTTERFLIES LIMITED Reviews 

Still scammers.
They don't answer to any e-mails and you never get the items you pay for.
And you never get the money back.

I ordered in the beginning of 2025 and still nothing.

My order arrived quickly, I had issues with the eggs not hatching and they replied promptly and sent some new eggs out, lovely gesture as it wasn’t necessarily a problem on their end.

Order was in stock and dispatched very quickly and arrived well packaged - had an issue with caterpillars not accepting listed host plants and received immediate help via email on a Saturday. Customer service was really great from Robert - would highly recommend.

Ordered Comma caterpillars in April with availibility stated in May/June. Order not received and no reply to 3 emails. As stated in previous reviews this lack of customer contact is not good enough. No issues previously but it does seem that there are now issues with this company. I would not recommend

I have historically had good service from WWB over the years, but for the most recent order only 6 arrived intact, with others squashed dead under adjacent Sellotape and a 6 eggs totally missing. Either way not the amount ordered. I emailed them immediately (2 weeks ago) with photos but have received no reply. They really need to improve communication and act on service issues quicker. I will not be buying again if this is the new 'normal service'.

Items advertised as in stock are sent quickly and well packaged. Range of items available is extensive but could be better, and always overpriced. Delivery of items out of stock are sometimes postponed until following year if insufficient stock to meet demand. Communication is good, and status of order easy to check. Recommended, and far more reliable than "Bugs & Butterflies" who are the primary competitor.

I have been buying livestock from this company for decades. I met Robert Gooden on a few occasions back in the 80’s. I have now made two orders in the past year and neither have come and there has been no notification. Written 4 e mails with no reply and wondering what has changed?

Ordered my second lot of atlas moth eggs on 04/10/2025 as the availability stated "NOW". I received an email to let me know they had been dispatched on Monday the 6th, they arrived next day on Tuesday the 7th. Once again great service, kept me informed and delivered quickly. After having negative experiences with other companies leaving me without moths or my money I'm very glad to have found WWBF!
Thank you!

I’d give them Zero. No care in the products send, hatched in transit and half lost before I even received them. The rest all died after despite best efforts to care for them. They provide no care instruction and they do this on purpose to shrug off any accountability. They are rude and dismiss you when this happens, ZERO accountability and just fob you off. Very quick to take your money but if you have any issues they simply do not care. I’d advise avoid them and use someone else. They are terrible.

Fast and efficient service and high quality products for ever order at present with

Ordered some Elephant hawk moth eggs which arrived in good time within a couple of days these started to hatch and we now have a good number of health caterpillars munching away on their favourite food. All good, have recommended to a couple of friends. Keep up the good work.

Orders not received and they do not respond to my emails asking for a refund. Customer service is terrible

The chrysalises arrived already hatched and dead, as you can see from the attached photos.
Having spent 35 pounds for express shipping, there was probably some problem with the travel times or in calculating the preparation and subsequent sending of the material. I sent them some emails to clarify what happened and ask for an amicable resolution of the unpleasant event but, unfortunately, I have not received an answer. I strongly advise against purchasing from this online store!

Excellent. I first purchased the butterfly sleeve which works really well, then I ordered some comma caterpillars which arrived promptly and all appear well. I really appreciate that someone is doing something about our declining butterfly population by educating and by breeding butterflies to add to the wild population

Placed an order in June 2024 and still haven't had anything sent. Seems they just take your money and don't sent anything. Avoid complete scam site

Just been there today for my wife's birthday with my 6 and 4 year old. Been promising them for ages to take them to a butterfly farm and that place came up trumps. Ryan the guide was an absolute superstar and made the girls feel so welcome holding butterflies, the tarantula, the snakes and stroking the gecko to feeding the fish. I think the girls would've stayed all day if they could. We will be returning

Paid back in August 2023, never received my order, when I chased it up they eventually replied saying that they would send in summer 2024 when the butterflies were next in season. Never received anything, have emailed numerous times with no reply. In essence they steal your money and just ignore you when you ask for a refund, surely that is illegal?

Just to update, I have reported them to trading standards, and urge everyone with the same experience to do the same, we should not let them get away with just taking people's money

Shocking service! Just want to take your money!!
I waited 3 months only to be sent a short message saying look at order. Now over a year later still nothing, no replies to messages and no refund.

After having good experiences before I placed three more orders. I have now been waiting a year, expected date has been and gone and no contact at all. I was happy to wait to be able to have a chance to rear some of their amazing species they have online, but when the date came and went with no contact I started worrying. Trying to dispute the orders with bank but because it’s been so long not even sure if that will work.
No response to emails and I can’t see any other way to contact them. They need to stop selling stuff they don’t actually have in stock.
Such a shame because the selection they do have is the best.

I ordered 2 tiger yellow swallowtail and 10 cinibar moths. The tiger yellowtails died and they replaced for free!. Quick customer service and in my opinion a good ethical butterfly/moth raising farm.
Now, I did order 10 cinibar moths and only 2 hatched. Not too familiar with the moths. So wait until spring 2025.
This is a good company!