WW Mode Reviews 2,247

TrustScore 3 out of 5

3.2

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers appreciate the prompt delivery and the overall quality of the products, often noting that items arrived as described and sometimes even exceeded their expectations in terms of design and craftsmanship. Reviewers frequently mention satisfaction with the fit and comfort of their purchases, and some highlight the excellent customer service received when inquiring about orders or processes. However, some people were dissatisfied with the product quality, describing items as feeling like "fast fashion knockoffs" or not matching the product photos. A significant number of customers also expressed frustration with the return policy, particularly the requirement to ship items back to China at their own expense and the company's tendency to offer vouchers instead of monetary refunds for defective or ill-fitting products. There were also instances where orders were incorrect, damaged, or never received, leading to further dissatisfaction.

What people talk about most

Product

Customers had ambiguous experiences with product. Many reviewers praised the product quality, design, and... See more

Quality

Reviewers highlight ambiguous aspects of quality. Many customers praise the excellent craftsmanship, good... See more

Return policy

Users describe negative interactions with the return policy. Many reviewers report that returns must be sent... See more

Order

People report ambiguous experiences with order. Many customers express satisfaction, praising fast delivery,... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service. Many customers praise the fast delivery, with... See more

Based on these reviews

Rated 3 out of 5 stars

Good things first: quick and nice costumer service. That’s why they get two stars. Other than that: wouldn’t order here again. The quality of the product is not worth the money. My clothes don’t fit... See more

Company replied

Rated 3 out of 5 stars

i dont like the quality of the jacket i ordered i expected a way better quality for the price so thats what disappointed me a lot

Company replied

Rated 3 out of 5 stars

This time I’m Really disappointed;the dress looked good in the picture. I’will keep it and use it as a nightly ore homedress

Company replied


Company details

Written by the company

Wasser Mode ist eine moderne Wassersportmarke, die Stil, Funktionalität und Abenteuerlust vereint. Ob beim Surfen, Kiten oder Stand-Up-Paddling – unsere Kleidung und Ausrüstung sind gemacht für Höchstleistung auf dem Wasser und einen coolen Look an Land.


Contact info

3.2

Average

TrustScore 3 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 99% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 4 out of 5 stars

Super Website

It was simple to find what I searched about. Everything is organized and its so appealing.

January 20, 2026
Unprompted review
WW Mode logo

Reply from WW Mode

Hi Eren,
Thank you for the fantastic review! We're delighted to hear you had a great experience with us. We greatly appreciate your support and look forward to serving you again soon!

Rated 5 out of 5 stars

Easy purchase and shopping experience

Easy purchase and shopping experience, helpful customer experience

January 20, 2026
Unprompted review
WW Mode logo

Reply from WW Mode

Hi Monique,
Thank you for the fantastic review! We're delighted to hear you had a great experience with us. We greatly appreciate your support and look forward to serving you again soon!

Rated 5 out of 5 stars

I ordered a coat..

I ordered a coat, the coat arrived on time. The quality is great, however the size didn't fit. I contacted the support and they offered a solution.

Kudos to the support for being so quick and offering a solution.

November 22, 2025
Unprompted review
WW Mode logo

Reply from WW Mode

Hi Timmy,
Thank you for the fantastic review! We're delighted to hear you had a great experience with us. We greatly appreciate your support and look forward to serving you again soon!

Rated 5 out of 5 stars

Great products and alternatives when…

Great products and alternatives when your first choice is not available.

May 27, 2025
Unprompted review
WW Mode logo

Reply from WW Mode

Hi Jerome,
Thank you for the fantastic review! We're delighted to hear you had a great experience with us. We greatly appreciate your support and look forward to serving you again soon!

Rated 5 out of 5 stars

great service

I had a great experience with the customer service. I was helped quickly and without any complications, which I really appreciated. The contact was very friendly and pleasant, and everything was handled professionally. I’m very satisfied and would definitely recommend their customer service.

November 15, 2025
Unprompted review
WW Mode logo

Reply from WW Mode

Hi Mirko,
Thank you for the fantastic review! We're delighted to hear you had a great experience with us. We greatly appreciate your support and look forward to serving you again soon!

Rated 4 out of 5 stars

It went smoothly

It went smoothly. Costumer care professional

November 20, 2025
Unprompted review
WW Mode logo

Reply from WW Mode

Hi
Thank you for the fantastic review! We're delighted to hear you had a great experience with us. We greatly appreciate your support and look forward to serving you again soon!

Rated 4 out of 5 stars

Good prices.

The flexible response of the personnel concerning the problem I had.

January 22, 2025
Unprompted review
WW Mode logo

Reply from WW Mode

Hi
Thank you for the fantastic review! We're delighted to hear you had a great experience with us. We greatly appreciate your support and look forward to serving you again soon!

Rated 5 out of 5 stars

My experience with W&W

I like that you delivered my package very fast(it was something between 10-14 days, I don't remember the exact date), even tho I live in Europe. I also like the quality of the product I received.
I bought 2 corsets and one long Skirt and I don't have any skin problems with them weil wearing them, they don't trap to much heat. wich I very like, because of my skin condition.
Overall I am very happy with what I got.

November 5, 2025
Unprompted review
WW Mode logo

Reply from WW Mode

Hi Doreen,
Thank you for the fantastic review! We're delighted to hear you had a great experience with us. We greatly appreciate your support and look forward to serving you again soon!

Rated 5 out of 5 stars

From start to finish

From start to finish, the service was exceptional—friendly, responsive, and genuinely attentive. The product itself exceeded my expectations in both quality and design, clearly made with care and precision. Everything felt seamless and premium, and I couldn’t be happier with the result. Highly recommended—I’ll definitely be coming back!

December 10, 2025
Unprompted review
WW Mode logo

Reply from WW Mode

Hi Stefan,
Thank you for the fantastic review! We're delighted to hear you had a great experience with us. We greatly appreciate your support and look forward to serving you again soon!

Rated 5 out of 5 stars

Customer focused company!

The company is doing great! Everything worked fine, especially when I had some questions about the process and the product, the conversation was quick, on point and understandable. I would say that this company is reliable with its product and cares for their customer experience. I didn’t have any problems but if I would have, they would fix it without any hesitations.

July 2, 2025
Unprompted review
WW Mode logo

Reply from WW Mode

Hi Christopher,
Thank you for the fantastic review! We're delighted to hear you had a great experience with us. We greatly appreciate your support and look forward to serving you again soon!

Rated 5 out of 5 stars

I had really great experience

I had really great experience! I had a problem and Daniela solved it really fix. Thank you again Daniela for your support and fixing the problem. I would really recommend it!

January 18, 2026
Unprompted review
WW Mode logo

Reply from WW Mode

Hi Christina
Thank you for the fantastic review! We're delighted to hear you had a great experience with us. We greatly appreciate your support and look forward to serving you again soon!

Rated 5 out of 5 stars

I am very satisfied with my experience…

I am very satisfied with my experience at WW Mode. The ordering process was easy, delivery was fast, and the items arrived well packaged. The quality of the clothing met my expectations and the fit was exactly as described. I especially appreciated the friendly and helpful customer service. I would definitely order again and can highly recommend WW Mode.

January 18, 2026
Unprompted review
WW Mode logo

Reply from WW Mode

Hi
Thank you for the fantastic review! We're delighted to hear you had a great experience with us. We greatly appreciate your support and look forward to serving you again soon!

Rated 5 out of 5 stars

Good products, fast delivery and excellent support

The products of WW Mode are of very good quality, delivery is fast and the service of the Customer Support team is excellent. Daniela really made life easier when I needed some help. Her empathy, skills and fast replies were all I needed.

August 1, 2025
Unprompted review
WW Mode logo

Reply from WW Mode

Hi Marco,
Thank you for the fantastic review! We're delighted to hear you had a great experience with us. We greatly appreciate your support and look forward to serving you again soon!

Rated 5 out of 5 stars

Nice smell

It was easy to order and very pretty. When i recieved the product it had a beautiful smell on it that lingered very long. That was a first for me

July 2, 2025
Unprompted review
WW Mode logo

Reply from WW Mode

Hi Victoria,
Thank you for the fantastic review! We're delighted to hear you had a great experience with us. We greatly appreciate your support and look forward to serving you again soon!

Rated 5 out of 5 stars

Amazing support

Amazing support, from first moment untill delivery and after sales.

Really recommendable!! Thank you for the service!

November 13, 2025
Unprompted review
WW Mode logo

Reply from WW Mode

Hi Simon,
Thank you for the fantastic review! We're delighted to hear you had a great experience with us. We greatly appreciate your support and look forward to serving you again soon!

Rated 5 out of 5 stars

very reliable online shop for clothes & accessoires

Very structured online shop, every style of clothes including accessoires for women and men are available in different sizes. No unnecessary advertisements on the website which makes online shopping much more fun. The categories are well sorted and the order process runs very smoothly with different payment methods to choose from. Furthermore, also the delivery is very quick with a tracking link provided. Overall a 5 stars experience to fully recommend to all online shopping lovers.

September 10, 2025
Unprompted review
WW Mode logo

Reply from WW Mode

Hi Yannik,
Thank you for the fantastic review! We're delighted to hear you had a great experience with us. We greatly appreciate your support and look forward to serving you again soon!

Rated 5 out of 5 stars

The support team is very friendly and…

The support team is very friendly and helpfully.

October 23, 2025
Unprompted review
WW Mode logo

Reply from WW Mode

Hi Emily, thank you for the fantastic review! We're delighted to hear you had a great experience with us. We greatly appreciate your support and look forward to serving you again soon!

Rated 5 out of 5 stars

Great people and great support service…

Great people and great support service within the perfect right time. Modern fit

March 28, 2025
Unprompted review
WW Mode logo

Reply from WW Mode

Hallo Sierk, vielen Dank für die fantastische Bewertung! Wir freuen uns sehr, dass Sie eine so positive Erfahrung bei uns gemacht haben. Wir wissen Ihre Unterstützung sehr zu schätzen und freuen uns darauf, Sie bald wieder bei uns begrüßen zu dürfen!

Rated 5 out of 5 stars

Very nice support

We ordered a dress. Unfortunately, the delivery took a very long time, but this was due to the freight forwarder. The customer support was very patient and helpful at the time. In the end, the package arrived and I even got a voucher.

July 1, 2025
Unprompted review
WW Mode logo

Reply from WW Mode

Hi Thorsten, thank you for the fantastic review! We're delighted to hear you had a great experience with us. We greatly appreciate your support and look forward to serving you again soon!

Rated 5 out of 5 stars

😊 great

😊 great! Thank you so much

January 15, 2025
Unprompted review
WW Mode logo

Reply from WW Mode

Hello Nadja,

Thank you for the fantastic review! We're delighted to hear you had a great experience with us. We greatly appreciate your support and look forward to serving you again soon!

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