I had to do our company website today as we had complications with the other one, i switched to a platform that i do not know from a bar of soap, i really struggled going live with the new site and ov... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Thank, you 1-Grid for providing support staff like Vinzenzo a real pleasure, to call and speak with him easy to talk to and explain IT thind so clear Keep it up
Over the past month I have been trying to get help with issues on my domains. They admit they are having high call volumes- this for me translates to support either never responding or taking 3 days... See more
I had a problem with certain emails going into my spam folder which Yibanathi sorted out for me very quickly! Great service thank you.
4.3
Excellent
23 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
If I could call a company a joke this would be the one
I previously reviewed 1-Grid yet I see now I am the third reviewer and my previous review is not here. My assumption being a new profile for the business has been started. That said I called for support, R120 in airtime has gone on a cycle of being on hold and call dropping. Switched to the so-called live chat at 15.48. 10 min later (15.58) a response asking I verify account details which I did in 2 minutes (16.00)
At 16.21 nothing from their end so I text. 16.29 "How can we assist you today?" 16.30 I explain what I need. Buy 16.48 no response. 17.04 I state service is bad and I get a text saying chats have been diasabled due to covid among staff and that calls are preferred.
The same call that cost me R120 without talking to anyone? And from 15.48 to 17.04 so I was chatting with what - a machine?
October 1, 2021
Unprompted review
Advertisement
amazing service
I had to do our company website today as we had complications with the other one, i switched to a platform that i do not know from a bar of soap, i really struggled going live with the new site and overwriting the old one, i started an online chat and Richard helped me and within minutes my new site was up and running, very friendly and extremely professional and knowledgeable. i highly recommend 1-Grid. Service is awesome
May 27, 2021
Unprompted review
Richard was a great help
Richard was a great help, and resolved my issue immediately. Thank you for the great service!
May 19, 2021
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.